| IT Analyst (Major Incident Management) :Vienna, VA, USA - Hybrid:usc,gc,gc ead at Remote, Remote, USA |
| Email: [email protected] |
| From: vivek paliwal, kpg99 [email protected] Reply to: [email protected] Mention visa and location. Visa: usc, gc, gc ead Role : IT Analyst (Major Incident Management) Location : Vienna, VA, USA - Hybrid Duration : Long term Visa : USC,GC,GC EAD Job Description: Major Responsibilities Monitors Service Desk ticket queues, system alerts, and escalation methods to identify possible trends or outages Serves as the main point of contact for all incident and service issue escalations directed to the Major Incident Management team Ensures that incident management processes are efficiently and effectively followed within ISD Determines the impact and priority of incidents based on affected customers and/or business units Communicates operational issues to respective IT management, support teams, and incident communication managers Provides outage notification and recovery effort updates to business units via the Status Page Engages various support teams and resources to major incident bridges Manages and coordinates troubleshooting and recovery efforts between support teams and vendors Ensures continuous collaboration with IT Operations Management and other ISD areas or teams Documents initial issues, recovery activities, and resolution steps taken via MIM timelines Ensures prompt resolution and coordination of incident management activities during recovery efforts Updates and validates outage information in availability management tools for reporting and tracking purposes Makes recommendations, proposals, and suggestions for improvement within the service to reduce severity and frequency of incidents Attends Post Incident Review Meetings or reviews meeting notes once the meetings conclude to ensure compliance with service improvement initiatives Attends and participates in TCABs (technical change advisory board meetings) to review, discuss, and approve or reject concerning upcoming changes or releases to the environment Coordinates, communicates, and manages Sunday Maintenance Windows for weekend scheduled activities Works with Problem Management, Change Control, and Release Branch to resolve incidents Coordinates, communicates, and manages Military Pay Bridge activities Prepares operational status reports to IT Operations Management Updates and publishes ISD Morning Reports Performs other related duties as assigned Required Qualifications - Knowledge, Skills and Abilities Bachelors Degree in a related field, or the equivalent combination of education, training, and/or experience Extensive IT experience that demonstrates knowledge of hardware and infrastructure protocols used to provide services to customers Extensive IT experience in at least one of the following areas: mainframe, networking, middleware Websphere, Azure Prior experience leading incident bridge calls from initial triage to guiding recovery efforts, maintaining a timeline and ensuring that service is restored as quickly as possible Experience in leading or supervising an IT team Demonstrated ability to lead others in a challenging and fast-paced large enterprise environment Strong research, analytical, and problem solving skills Strong planning, organizational, and multi-tasking skills Demonstrated ability in exercising initiative to produce desired results and achieve objectives Ability to effectively interface with various levels of employees, management, and vendors Excellent interpersonal, verbal, and written communication skills Practical Incident management work experience Desired Qualifications - Knowledge, Skills and Abilities ITIL v3 or v4 Foundations Certificate CCNA / Networking Training and Certificates Middleware Training and Certificates Azure Training and Certificates Shift Details: Night shift position available Shift Hours: - Night Shift (6:00 PM - 6:00 AM) Rotating Two-Week Schedules: - Week 1 - Work: Mon-Tues, Off: Wed-Thurs, Work: Fri-Sun - Week 2 - Off: Mon-Tues, Work: Wed-Thurs, Off: Fri-Sun - Repeat Weekends and Holidays: - Employees will be expected to work every other weekend and on some holidays Essential Personnel Position: - This position requires that employees remain flexible and willing to accommodate alternative shifts in order to provide continual coverage to the service, based on business needs if specific circumstances were to occur. This includes unusual situations such as emergencies, reduced site operations, training scenarios, bad weather events, etc. Location 820 Follin Lane SE, Vienna, VA 22180 Bank Secrecy Section Remains cognizant of and adheres to Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act. Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability Keywords: access management information technology green card Virginia |
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| Fri Dec 15 23:23:00 UTC 2023 |