| Role | L1/L2 Support Analyst at Issaquah, Washington, USA |
| Email: [email protected] |
| Hello Hope you are doing well My name is Saurabh and I'm IT Recruiter at Technocraft solutions. We provide IT Consulting Services to our customers immediate and long-term resource needs. I am contacting you either because your resume has been posted to one of the internet job sites to which we subscribe or you had previously submitted your resume to Technocraft solutions. Role: L1/L2 Support Analyst Location: Issaquah, WA or Dallas, TX Note: only share independent visa holders Job description: Experience in Application support( Not Infra support),application monitoring and creating alters for thresholds values Database knowledge and writing SQL queries is mandate. Reading the log files and getting into the root cause of the issue Experience in Google cloud is an added advantage. Provide 1st Level support to Production issues logged via Jira tickets for eCommerce International Markets Ensures that eCommerce Websites are 100% up and operational (24X7X365) Set up automated monitors/alerts for P1/P2 tickets/issues. Respond ASAP to P1 Critsit/Site Down issues, open a conference bridge, send our Incident Email Notification, collect detailed information and facilitate problem resolution in an All Hands-on Deck mindset with clients SIP teams. Excellent Verbal and Written Communications Skills with the ability to communicate to all levels of the organization from senior management to staff level teams. Extreme Responsiveness with ability to work under pressure in a crisis situation maintaining a clear sense of urgency. Superior Work Ethic with a positive, can-do attitude. Excellent customer service skills and superior telephone etiquette. Demonstrated attention to detail and excellent time management. Superior collaboration skills Flexibility with the ability to change priorities quickly, focus on new ones without distraction. Ability to deal with conflict and work under pressure to meet deliverable commitments. Technical aptitude and a passion for learning about new emerging technologies Must be able to adjust work hours to accommodate global teams 24 x 7x 365 operations - evening, weekend and holiday work will be required. Thanks and Regards Saurabh IT Recruiter Email: [email protected] www.Technocraftsol.com | Technocraft Solutions LLC 3974 Brown Park Drive, Suite F Hilliard, Ohio-43026 Linkedin id: https://www.linkedin.com/in/saurabh-verma-59baa5278 Keywords: access management information technology Idaho Texas Washington |
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| Mon Dec 18 20:13:00 UTC 2023 |