| API Connect Support Engineer || Remote at Remote, Remote, USA |
| Email: [email protected] |
| Greetings from Shrive Technologies LLC!! Shrive Technologies LLC is an IT Development & IT Staffing firm with more than a decade of experience in providing IT Staffing Solutions & Services. Our expertise is in sourcing and deploying highly skilled IT Specialists into mainstream and niche technologies to meet clients Temporary, Permanent & SOW project needs. Role: API Connect Support Engineer Location: Remote Duration: Long term Mandatory Skills: IBM API Connect, API Support, Kubernetes; IBM Cloud Pak products experience Job Description: The engineer will be responsible for the operational support of DataPower, and API Connect for customer's Gateway team. Qualifications 5+ years of experience in a relevant IT operational/production support position 3 years of experience supporting IBM API Connect OpenShift/Kubernetes; IBM Cloud Pak products experience is a plus Ability to effectively troubleshoot issues Ability to analyze logs and identifying the kind of issue and route it accordingly. Dashboarding, reporting, and alerting using Splunk or similar tools Strong drive for process improvement and operational excellence. Responsibilities Troubleshoot / triage Production Issues Support on call on weekends as per roaster Lead triage call with Incident management team and project teams Provide interface support, identify if its a platform specific issue and route to the platform team etc. Monitor and report on system health Document learnings, root cause analysis and defect prevention steps. -- Thanks & Regards, Naren Email: [email protected] -- To post to this group, send email to [email protected]. Keywords: information technology |
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| Mon Dec 18 22:09:00 UTC 2023 |