| API Connect Support Engineer Position in NC, USA (Remote) at Remote, Remote, USA |
| Email: [email protected] |
| From: Pavan Kumar, Yochana IT [email protected] Reply to: [email protected] Mandatory Skills: IBM API Connect, API Support, Kubernetes; IBM Cloud Pak products experience. The engineer will be responsible for the operational support of DataPower, and API Connect for customer's Gateway team. Qualifications 5+ years of experience in a relevant IT operational/production support position 3 years of experience supporting IBM API Connect OpenShift/Kubernetes; IBM Cloud Pak products experience is a plus Ability to effectively troubleshoot issues Ability to analyze logs and identifying the kind of issue and route it accordingly. Dashboarding, reporting, and alerting using Splunk or similar tools Strong drive for process improvement and operational excellence. Responsibilities Troubleshoot / triage Production Issues Support on call on weekends as per roaster Lead triage call with Incident management team and project teams Provide interface support, identify if its a platform specific issue and route to the platform team etc. Monitor and report on system health Document learnings, root cause analysis and defect prevention steps. Keywords: information technology |
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| Tue Dec 19 20:21:00 UTC 2023 |