| IT Analyst -Major Incident Management::Hybrid::6Months::Skype at Remote, Remote, USA |
| Email: [email protected] |
| From: Shiva Chauhan, TEK Inspirations LLC [email protected] Reply to: [email protected] Hello, Hope you are doing well, Please check the below job description and let me know if you have any suitable candidate for the same: Job title: IT Analyst (Major Incident Management) Location: Hybrid in Vienna, VA (Only one day onsite for a week) Major Responsibilities: Monitors Service Desk ticket queues, system alerts, and escalation methods to identify possible trends or outages Serves as the main point of contact for all incident and service issue escalations directed to the Major Incident Management team Ensures that incident management processes are efficiently and effectively followed within ISD Attends and participates in TCABs (technical change advisory board meetings) to review, discuss, and approve or reject concerning upcoming changes or releases to the environment Coordinates, communicates, and manages Sunday Maintenance Windows for weekend scheduled activities Works with Problem Management, Change Control, and Release Branch to resolve incidents Coordinates, communicates, and manages Military Pay Bridge activities Prepares operational status reports to IT Operations Management Updates and publishes ISD Morning Reports Performs other related duties as assigned Required Qualifications - Knowledge, Skills and Abilities Bachelors Degree in a related field, or the equivalent combination of education, training, and/or experience Extensive IT experience that demonstrates knowledge of hardware and infrastructure protocols used to provide services to customers Extensive IT experience in at least one of the following areas: mainframe, networking, middleware Websphere, Azure Prior experience leading incident bridge calls from initial triage to guiding recovery efforts, maintaining a timeline and ensuring that service is restored as quickly as possible Experience in leading or supervising an IT team Demonstrated ability to lead others in a challenging and fast-paced large enterprise environment Strong research, analytical, and problem solving skills Strong planning, organizational, and multi-tasking skills Demonstrated ability in exercising initiative to produce desired results and achieve objectives Ability to effectively interface with various levels of employees, management, and vendors Excellent interpersonal, verbal, and written communication skills Practical Incident management work experience Desired Qualifications - Knowledge, Skills and Abilities ITIL v3 or v4 Foundations Certificate CCNA / Networking Training and Certificates Middleware Training and Certificates Azure Training and Certificates Thanks & Regards, Shiva Chauhan IT Recruiter TEK Inspirations LLC : 13573 Tabasco Cat Trail, Frisco, TX 75035 Email: [email protected] Keywords: information technology Texas Virginia |
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| Tue Dec 19 23:40:00 UTC 2023 |