| SAP SD Support Analyst - Remote - USC ,GC & GCEAD Only at Remote, Remote, USA |
| Email: [email protected] |
| From: Deepshikha Dixit, DRK America LLC [email protected] Reply to: [email protected] Hi, Hope you are doing great!! Please let me know your interest in the below role- Role : SAP SD Support Analyst Location: Remote (Support EST Time zone) Visa : GC/USC/GCEAD Duration: 12+Months Rate: $55/hr Max Interview: video SAP Support Services scope will include the following functions: Provide Level 1 and Level 2 support for SAP ECC 6.0 system. Respond to and support customers regarding their technical inquiries, following instruction provided through training, ongoing management and updated guidance as needed Research, utilize available documentation and instruction to resolve, or escalate as appropriate, questions received via telephone calls, ITSM-integrated emails, and ITSM- integrated chat, providing support on the computing and collaboration environment, including the following systems, platforms, or technology. Participate in training workshops as needed. Utilize Service Now ticketing system to classify, prioritize and enter details of each working interaction within required fields. Participate in Team projects that enhance the quality or efficiency of SAP Support service. Provide root cause analysis and issue resolution. Requirement: At least 5 years of SAP Support experience Knowledge of SAP SD module and processes. Can speak clearly, communicate effectively, read, and write in English Maintain effective oral and written communication skills and a customer-focused manner (e.g., correct, polite, helpful, service oriented, and understanding) Experience in root cause analysis and ticket resolution. Experience using Service Now is a plus. Flexibility to provide 24/5 support as needed Thanks & Regards, Deepshikha Dixit | Lead HR DRK America LLC |Naperville, IL 60563 [email protected] Keywords: green card Illinois South Dakota |
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| Thu Dec 21 00:02:00 UTC 2023 |