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Urgent Requirement : ServiceNow Technical Lead - Remote at Remote, Remote, USA
Email: [email protected]
Hi 

Hope you are doing great.

Please go through the below mentioned requirement and send your updated word format resume if you are interested for this requirement.

Position : ServiceNow Technical Lead

Location : Remote

Duration : 12 Months

Rate : $55/HR on C2C

Purpose of Job:

The Technical Lead will serve as a key technical resource participating in and providing oversight of the configuration, development, support, and maintenance of the ServiceNow Platform. Maintains a high level of fluency in ServiceNow design and development principles. Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.

Major Responsibilities:

Serve as Lead ServiceNow application developer responsible for implementing/using Optums, Dev & Ops, and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.

Provides oversight for all development work within the designated Scrum team ensuring timely and high-quality delivery from the development resources

Ensure overall systems availability via good design, implementation of Optums, Dev & Ops and overall best practices, development-centric testing, promotion discipline

When engaged by Operations, assist with root cause analysis and resolution of production Incidents.

Collaborates with QE team to ensure proper test cases are defined and executed

Work with Capability Owners to translate their business requirements into actionable development tasks

Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives.

Assists other Software Engineers on the assigned Scrum team with accuracy of estimates, comprehension of tasks and providing peer reviews of completed work.

Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members

Serves as a technical lead contributing to and directing the development efforts of the assigned Scrum team

Mentors' junior and mid-level Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.

Works with team members to review new and existing code and/or perform unit testing

Prepare and execute unit test cases and test scripts, support user acceptance testing.

Proactively stay on top of new capabilities in the platform and educate team members and customers.

Participates in recruiting, interviewing, and hiring of new software engineering resources

Maintains expert level understanding of ServiceNow

Required Qualifications:

Bachelor's degree or 5+ years of equivalent experience

Experience leading other engineers

5+ years of ServiceNow development skills

5+ years of experience with ITSM processes (Incident/Problem/Request/Change management)

5+ years of experience with Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other 

Applications

5+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5

Preferred Qualifications:

ServiceNow IT Service Management or other relevant ServiceNow certifications

Prior Tech Lead experience

Demonstrated knowledge of application design, application development, and implementation.

Understanding basic full-stack development concepts

Excellent human relations skills to effectively interact with management, peers, business partners, and vendors

Experience with maintaining automated testing scripts

Experience with Selenium

Self-starter

Competencies and Best Practices for High Performers

Software Engineering:

Demonstrates ability to quickly learn and appropriately apply modern technologies to solve engineering

Designs, develops and implements solutions that exemplify modern software engineering practices

Reuses and/or develops for reuse complex components or capabilities to solve complex problems and needs

Enhances system design/architecture to simplify and improve resiliency in system interactions and dependencies

Contributes to or helps drive architecture/design, technology, and tool decisions and implementations

Implements and continuously improves agile software delivery, code management, and operations practices

Mentors junior team members in modern engineering practices, technologies, and patterns

Maintains current perspective on technology trends, applying that to personal and team capability growth

Lead code reviews

Customer Centric/Design Thinking:

Actively engages with users and customer feedback processes to improve personal and organization understanding of business, market, and customers perspectives.

Considers the user experience, business impact and solution objective when participating in or leading feature/capability elaboration, backlog grooming, design, and development of solutions

Demonstrates understanding of cost of quality (correctness, usability, availability) and ensures customer/market quality requirements are addressed in solution requirements and designs

Technology Acumen:

Has knowledge of technologies and expands that knowledgebase when necessary

Understands what interdependencies exist and operate within them

Stays current on trends within own domain and incorporates best practices into work

Business Acume
n:

Provides ideas on how technology can improve business processes

Incorporates business objectives when evaluating processes to remove redundancies and waste

Recommends solutions for multiple channels

Understands the financial implications of software (cost and benefits for both engineering and operations)

Technology Security Standards:

Explains security standards to others

Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance

Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance

Analytical:

Breaks complex topics into meaningful chunks of information

Sorts through large amounts of data to assess for relevancy

Seeks out multiple sources to gather information

Identifies cause and effect relationships between known and unknown variables

Problem Solving:

Validates Assumptions

Assesses dependencies

Acts in a fair and honest manner consistent with the Companys Code of Conduct

Treats others with respect and maintains high standards of personal integrity

Quality Management:

Adheres to quality control guidelines and practices

Coaches and provides feedback to others on development of problem-solving skills

Tracks, identifies and promptly reports issues that may affect solution quality and brings forward improvement recommendations

Thanks & Regards,

Mahesh 

Technical Recruiter

[email protected]

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Fri Dec 22 01:09:00 UTC 2023

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