| L1 Tech Support (Unix, Networking) at Phoenix, Arizona, USA |
| Email: [email protected] |
| Title: L1 Tech Support (Unix, Networking) Location: Phoenix, AZ (Onsite) (Hybrid) Job Description: A junior-mid-level technical support engineer with hands-on experience of Unix platform basic support to manage an L1 voice and basic troubleshooting support for datacenter HosttoHost migration project for one of our biggest clients in the banking domain. The individual should be skilled in managing the basic technical understanding of mainframe space, basic networking, and login issues and must have excellent communication and problem-solving skills with the ability to work independently and/or as part of a larger team. Technical Skills: Experience in a technical Troubleshooting role (voice and non-voice) Working knowledge of various Operating systems such as Windows, Linux, and Unix. Basic knowledge of firewalls, protocols, and security Basic knowledge of various FTP communication technologies. Working knowledge of FTP transport and payload security technologies. Working knowledge of cryptography settings (ciphers, KEX, HMAC) Working knowledge of verbose logs Good to have Understanding of Datacenter migration and Host to-Host migration. Process Skills: Make outbound calls or receive inbound calls Can be talking to someone from CFO level to the individual responsible for making coding changes. Professional handling of calls. Goal is to ensure client is aware of timeline to get changes implemented and drive compliance Send outbound emails / Respond to inbound emails Perform troubleshooting with clients Document all interactions using tracking tool Track/confirm when clients changes will be promoted for both CAT and Prod Behavioral Skills: Self motivated Good team member Ability to learn quickly Ability to work under pressure Strong problem-solving skills Establish good relationships with customer Effectively collaborates and communicates with the stakeholders and ensure client satisfaction Regards, Himank Jani Technical Recruiter ApTask is a global, diversity certified staffing and recruiting company that specializes in IT, finance and accounting, and blockchain developer placements. Fintech Consulting LLC DBA ApTask Connect: (551) 277-3720 | [email protected] Address: 120 Wood Ave South, Iselin, NJ 08830 | | | | For any questions or assistance please send an email to [email protected] Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our recruitment team at [email protected]. This e-mail and any attachments may be confidential, proprietary or legally privileged. Any review, use, disclosure, distribution or copying of this e-mail is prohibited except by or on behalf of the intended recipient. If you received this message in error or are not the intended recipient, please delete or destroy the e-mail message and any attachments or copies and notify the sender of the erroneous delivery by return e-mail. It shall not attach any liability on the sender or ApTask or its affiliates. Any views or opinions presented in this email are solely those of the sender and may not necessarily reflect the opinions of ApTask or its affiliates. -- Keywords: information technology Arizona New Jersey |
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| Tue Dec 26 20:42:00 UTC 2023 |