| Production Support with Splunk || Denver, CO (Onsite) Local only at Denver, Colorado, USA |
| Email: [email protected] |
| From: Divya, Resource-Logistics [email protected] Reply to: [email protected] Hello, My name is Divya Pandey. and I am a Staffing Specialist at Resource Logistics. I am reaching out to you on an exciting job opportunity with one of our clients. COMPLETE JOB DESCRIPTION IS BELOW FOR YOUR REVIEW: Job Role: Production Support/ Splunk Admin Location: Denver, CO (Onsite) Hire Type: Contract L1 Operation Support Production Support Resource should be having experience in production support environment responsible for application running as well as helping in escalation. Should have experience in Monitoring tools like Splunk. Response to handle shift alone as well as flexible to handle stand up calls. Experience in handling the escalations as wells as reporting incidents. The role involves significant interaction with but not limited to: Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support. Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment. Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management. Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented. Bridge the gap between technical staff and management during an incident. Keywords: access management Colorado |
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| Wed Dec 27 20:21:00 UTC 2023 |