| Business Analyst with Administration and Payments Domain at Remote, Remote, USA |
| Email: [email protected] |
| From: Bhanu Prakash, Intellectt [email protected] Reply to: [email protected] Hi, Hope you are doing well, This is Bhanu from Intellectt INC; we have an immediate opportunity with one of our clients. Please find the below job description and if you are interested, please forward your resume to [email protected] Role : Business Analyst Location : Bay Area, CA Onsite Duration: Long Term Job Description Administration Activity Description Basic User administration- to include activating / deactivating users Upgrade user access General Support Answer/Troubleshoot User Queries. Process Requests. Report system issues via creating a case with Workfront Support. Documentation Build/Troubleshoot simple to complex reports. Meet with customers. KT Google / Adobe Meetings Perform configurations in Workfront and change management. Customize users' experience with layout templates, groups, statuses, forms, dashboards, etc. Develop FAQs, monitor support queue, audit dashboards for critical data, monitor(projects, templates, workflows) Proactive Support Targeted Release changes- notifications to affected users. Quarterly Develop and refine operations models including processes, tools, systems, etc. Coordinate with Customers to test new features in Preview. Update Documentation & Training material. Perform follow up activities. Active communications- known issues, open tickets, minor impacts System usage monitoring and cleanup Sub activities Monitor system performance. Report system and emergency outages and system restorations to the user community. Keywords: California |
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| Wed Dec 27 20:26:00 UTC 2023 |