| NICE Business Analyst at Nice, California, USA |
| Email: [email protected] |
| From: Venkat, KK Software Associates [email protected] Reply to: [email protected] We are hiring NICE Business Analyst for one of my Client in Location: R Chicago, IL Interested candidates please send resumes to [email protected] (614) 335-4419 Position: NICE Business Analyst Location: Chicago, IL Visa status: Strictly Dont share F1, OPT, OPT EAD, L2 EAD and H4 EAD work permit profiles Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialogflow, Salesforce, Sprinklr, Acqueon and others Experienced in contact center transformation, customer engagement, and customer success. Experience in managing projects and programs of all sizes and providing technology and business strategy consulting to business teams. Experience in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives. Ability to use various project management software (JIRA, MS Project, Smartsheet) Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards Assess performance and help them improve their processes and systems Ability to effectively communicate technical information to non-technical team members and work collectively to achieve common goals Keywords: rlang microsoft Illinois |
| [email protected] View all |
| Thu Dec 28 00:40:00 UTC 2023 |