| Need-NICE Business Analyst-contract-Onsite at Nice, California, USA |
| Email: [email protected] |
| From: Vignesh Ramakrishnan, Teamware solutions [email protected] Reply to: [email protected] Hi, Hope you are doing well!! This is Vignesh from Teamware Solutions.... We have Job opening on NICE Business Analyst Role:NICE Business Analyst Job type: Contract( Onsite), Location:: Chicago, IL Job description: Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialog Flow, Salesforce, Sprinklr, Acqueon and others Experienced in contact center transformation, customer engagement, and customer success. Experience in managing projects and programs of all sizes and providing technology and business strategy consulting to business teams. Experience in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives. Ability to use various project management software (JIRA, MS Project, Smartsheet) Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards Assess performance and help them improve their processes and systems Ability to effectively communicate technical information to non- technical team members and work collectively to achieve common goals Roles & Responsibilities Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialogflow, Salesforce, Sprinklr, Acqueon and others Experienced in contact center transformation, customer engagement, and customer success. Wealth of experience in managing projects and programs and providing technology and business strategy consulting to business teams. Experience in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives. Ability to use various project management software (JIRA, MS Project, Smartsheet) Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards Assess performance and help them improve their processes and systems Ability to effectively communicate technical information to non- technical team members and work collectively to achieve common goals -- Thanks & Regards VIGNESH RAMAKRISHNAN |EXECUTIVE-Talent Acquisition ( US Division) Teamware Solutions Inc |8951 Cypress Waters Blvd, Suite #1092, Dallas, Texas - 75019 LinkedIn: linkedin.com/in/vignesh-ramakrishnan-bb7958179 : [email protected] Desk: +12145449254 Keywords: rlang microsoft Illinois |
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| Thu Dec 28 19:31:00 UTC 2023 |