| Nice Business Analyst Location-Chicago IL at Chicago, Illinois, USA |
| Email: [email protected] |
| Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialogflow, Salesforce, Sprinklr, Acqueon and others Experienced in contact center transformation, customer engagement, and customer success. Experience in managing projects and programs of all sizes and providing technology and business strategy consulting to business teams. Experience in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives. Ability to use various project management software (JIRA, MS Project, Smartsheet) Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards Assess performance and help them improve their processes and systems Ability to effectively communicate technical information to non- technical team members and work collectively to achieve common goals -- Tauheed Saleem | Talent Acquisition Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 [email protected] Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology microsoft Michigan |
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| Thu Dec 28 19:39:00 UTC 2023 |