| NICE Business Analyst at Chicago, Illinois, USA |
| Email: [email protected] |
| From: Devakar, KK Software Associates [email protected] Reply to: [email protected] Note: Please don't share OPT, CPT and H4EAD Client: TCS Location: Chicago, IL / ONSITE JD: Job Title NICE Business Analyst Relevant Experience (in Yrs) 8+ Year Technical/Functional Skills Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialogflow, Salesforce, Sprinklr, Acqueon and others Experienced in contact center transformation, customer engagement, and customer success. Experience in managing projects and programs of all sizes and providing technology and business strategy consulting to business teams. Experience in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives. Ability to use various project management software (JIRA, MS Project, Smartsheet) Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards Assess performance and help them improve their processes and systems Ability to effectively communicate technical information to non-technical team members and work collectively to achieve common goals Experience Required Roles & Responsibilities Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialogflow, Salesforce, Sprinklr, Acqueon and others Experienced in contact center transformation, customer engagement, and customer success. Wealth of experience in managing projects and programs of all sizes and providing technology and business strategy consulting to business teams. Experience in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives. Ability to use various project management software (JIRA, MS Project, Smartsheet) Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards Assess performance and help them improve their processes and systems Ability to effectively communicate technical information to non-technical team members and work collectively to achieve common goals Keywords: microsoft Illinois |
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| Tue Jan 02 20:01:00 UTC 2024 |