| Quick Hiring For service desk analyst White Plains NY and NYC Hybrid at Plains, Texas, USA |
| Email: [email protected] |
| From: Akash Kumar, Sonitalent Corp [email protected] Reply to: [email protected] Hi Hope you are doing well, We are looking for service desk analyst. Please let me know if you are looking for this role and send me your updated resume also. Job title: service desk analyst Location: White Plains NY and NYC [ 1 TO 2 weeks a month in NYC 5 BRYANT PARK Interview: Phone/ Skype Visa: USC and GC only Job Description: 3 + years experience strong PC skills good user skills experience with Windows PC operating system experience with Desktops/Laptops /iPad /laser printers and smart phones experience with MS/AD and office experience with Citrix experience with Cisco switches must be able to deploy computers [ not using and outside service] company is Premier Home Health Care Employees Role: Sr. IT Service Desk Analyst The Senior IT Service Desk Analyst provides support for more complex level incidents resolution and requests reported to the IT Service Desk. Responsibilities include initial assessment, triage, research, and resolution of these incidents and service requests regarding the use of application software products and/or infrastructure components. The Senior IT Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources. The Senior Service Desk Analyst has a key role in overseeing the effectiveness of Service Desk knowledge and skills. They will help to mentor and upgrade the skills of existing the IT Service Desk analyst as well be a back to up their Management. FLSA Classification: Exempt Reporting To: Director of IT Service Desk Qualifications: Educational: Minimum of a Bachelor Degree in information technology, computer science or a related field from an accredited college, university, or technical school. Travel: Travel may be required for business purposes. If so, the employee must have a valid drivers license issued by the state in which they work and a satisfactory driving record. Work Experience: A minimum of 4 to 5 years of experience working on a service desk or PC desktop support. Familiar working within a multiple location, distributed service business model. Personal Abilities Excellent verbal and written communication skills. Ability to manage own time effectively. Exceptional interpersonal skills, with a focus on rapport building, empathetic listening and questioning skills. Ability to work well under pressure, and demonstrate the ability to provide solutions through multiple problem-solving skills. Demonstrate the ability to take ownership, and be accountable for the successful resolution of assigned issues and those escalated to higher levels. Technical knowledge and excellent understanding of: Windows PC Operating systems. IT Hardware including and not limited to Desktops, Laptops, iPads, Thin Client Terminals, laser printers, smart phones. Ethernet wired and wireless networking connectivity. Cisco network switches, Cisco phones and network terminology, functions, and troubleshooting. Microsoft Active Directory, Microsoft Office Citrix Mobile Device Management (MDM) Automated software distribution. Working technical knowledge of current network protocols and standards including TCP/IP, DHCP, and DNS. A+, Network +, and Microsoft certifications a plus. Add to Folder Save Cancel Thanks & Regards -- Akash Kumar Technical Recruiter, Sonitalent Corp Direct:8596593266 || https://www.linkedin.com/in/akash-kumar-151a8025a/ [email protected] 5404 Merribrook Lane, Prospect, KY, USA. Keywords: active directory information technology green card microsoft Kentucky New York |
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| Wed Jan 03 00:57:00 UTC 2024 |