| Tech Support Analyst 2 @ VA at Remote, Remote, USA |
| Email: [email protected] |
| Hello , Hope you doing great. Please go through the JD and send resumes to [email protected] Tech Support Analyst 2 54 Presidental Ave Norfolk, VA 23504 100% ON SITE from Day 1 - pref: those based in Norfolk, VA Beach, Hampton areas Both Web Cam and In Person Interview MAX VENDOR RATE: $32 Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a nominal one-time annual fee. The manager will discuss parking costs if selected for an interview. **Pls note and share with your candidate bf submitting! In addition to the compliance items required in Vector, NSU runs a separate criminal background check that searches from Age 18 forward and the NSU check can take 2-4 weeks to for results to come back. Question 1 In what city and state does your candidate currently live Question 2 Helpdesk roles are 100% ON SITE from Day One. Does your candidate agree to this Question 3 Can your candidate pass a national criminal background check (to include the sex offender registry) Pls note and share with candidate: the NSU bkground chk will go back to the age of 18 years. Question 4 Does your candidate have their own transportation Question 5 Is your candidate aware there is a one-time, annual fee for parking Mgr will discuss rates if selected for an interview. Question 6 Is your candidate aware there is a one-time, annual fee for parking Mgr will discuss rates if selected for an interview. ABOUT THE ROLE The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. SkillsYears UsedLast Used Experience using imaging software to image PCs, preferably KACE. Required 3 Years Experience using ticketing systems, preferably TDX Required 2 Years Extensive experience with Microsoft Office Required 2 Years CompTIA A+ Certification Required 1 Years Ability to conduct research into a wide range of computing issues as required. Required 2 Years Experience with Active Directory Required 2 Years Highly self-motivated and directed Required 2 Years Tech savvy with working knowledge of office automation products, databases and remote control. Required 1 Years Ability to perform hands-on fixes at the desktop level, including installing and upgrading software. Required 2 Years Ability to perform hands-on fixes at the desktop level, installing hardware, implementing file backups and config Required 2 Years Performing remote troubleshooting through diagnostic techniques and pertinent questions Required 2 Years Proficiency in English Required 3 Years Good understanding of computer systems, mobile devices and other tech products Required 2 Years Customer-oriented and cool-tempered Required 3 Years S.LEELA MADHURI US IT RECRUITER Tel: 703-831-8282 Ext. 2518 Email: [email protected] -- Keywords: information technology golang Virginia |
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| Thu Jan 04 00:04:00 UTC 2024 |