| Senior Service Designer at Remote, Remote, USA |
| Email: [email protected] |
| From: Khayal Abbas, Scalable- Systems [email protected] Reply to: [email protected] Senior Service Designer Location: Any location in the US or Canada Experience : 7+ Years Strategy Facilitate the creation of aligned strategic visions for department services Leverage the insights, patterns, and desires from partner department projects to build the roadmaps and priorities of platforms and products Analyze how policies, interpersonal dynamics, history, and organizational structure impact service delivery Help partner departments navigate changing touchpoints, tools, and processes, determining the impact on current operations and how much change they can take on with each iteration Identify new opportunities to improve systems and processes with technology Advocate for the benefits of service design to colleagues and collaborators to help them understand the value Establish standards for what good service design looks like Research Lead the early stages of projects, conducting discovery with colleagues to understand, document, and communicate the current process and challenges Facilitate discovery sessions and workshops that uncover customer/employee/user problems, identify enterprise opportunities and propose new solutions Analyze and evaluate the constraints and possibilities of our complex systems and platforms Work with UX CoE (Center of Excellence) Research to plan and conduct thoughtful and ethical user research with users, front line staff and partners (Service) Design Work co-creatively with partner department staff to develop and recommend design solutions that are both desirable and feasible Translate employee needs into business/product/service requirements, and champion the (research-informed) employee experience Design the future state of backstage systems and front-stage user experiences. Craft and deliver compelling stories and presentations to communicate insights, concepts, plans and impact Create deliverables to express design solutions to the team and our partners, such as service blueprints, journey maps, and system maps Keywords: user experience Colorado |
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| Thu Jan 04 00:07:00 UTC 2024 |