| ServiceNow Architect Visa Independent at Conshohocken, Pennsylvania, USA |
| Email: [email protected] |
| From: Sunil Yadav, Tanisha Systems Inc. [email protected] Reply to: [email protected] Job Description: ServiceNow Architect (Visa independent) Job Location:: Conshohocken, PA _ Onsite Job Duration:: Contract Purpose of the Job: Designs, tests, implements solutions within the enterprise ServiceNow platform, across all major industry standard functions for ITSM, ITOM, ITBM and ITAM. Provides ongoing administration and development for the ServiceNow instances. Essential Job Functions and Responsibilities: Collaborate with the team on application development Develop innovative solutions to meet the needs of the business Recommend IT processes to bring new and more efficient functionality. Analyse and identify technical errors within the system, resolving them without affecting system performance. Develop, monitor, and upgrade ServiceNow solutions and components. Provide deployment support for ServiceNow applications Design, customize, engineer, and test ServiceNow services in a multi-tier environment Provide alternate design solutions along with project estimates Design and implement application enhancements in collaboration with different teams Troubleshoot production support issues post release deployment and produce solutions. Predict emerging customer needs and develop innovative solutions to meet them Solve unique and complex problems with broad impact on the business Participate in the development of business strategy Translate highly complex concepts in ways that can be understood by a variety of audiences Function as a mentor for junior ITSM personnel, providing assistance where needed The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Install, maintain, configure/reconfigure, and support hosted ServiceNow instances, production and non-production Assist in conceptualizing, designing, and maturing ITIL v3 processes Assist in conceptualizing, designing, and maturing of enterprise CMDB Supports adherence to relevant SOX, PCI, ITIL, corporate security or other applicable compliance standards. Participates in the design, specification, and implementation of business and technology projects, to create appropriate monitoring and integration with ServiceNow. Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk. Perform all other duties as assigned Required Work Experience 4 years of experience in ITSM process and tool administration / management, including ITIL practices 3 years of engineering / systems administration experience with the ServiceNow application Required Education High-School Diploma or GED in general field of study BA/BS degree desired or equivalent year-for-year work experience. ITIL v3 Foundation training or certification required. ServiceNow System Administration. ServiceNow Advanced System Administration. Scripting in the ServiceNow environment. Preferred ServiceNow Experience: 5+ years of experience in designing, implementing, and managing ITSM process / tools SN Virtual Agent Service Portal Support and Design Integration experience using web service calls Hardware/Software Asset Management ITSM / ITOM Inc, PRB, CHG, Event Management ITBM Financials ITBM Agile Release Management Facilities Management Regards, Sunil Yadav - Tanisha Systems Inc. (TSI) Office - 212-729-6543 Ext 543 Email : [email protected] Keywords: business analyst information technology Pennsylvania |
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| Thu Jan 04 05:30:00 UTC 2024 |