| Desktop Support - ONSITE at Remote, Remote, USA |
| Email: [email protected] |
| From: Devakar, KK Software Associates [email protected] Reply to: [email protected] Client: LTIMindtree ONSITE JD: Installation and configure Windows &MAC Workstations Knowledge of Different versions of Windows & Mac OS X Install and configure Office application with other Line of Business Applications on Windows & MAC Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage Knowledge on File vault Encryption / Decryption Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.) Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.) Basic knowledge on Office365 services, Active Directory and user login methods Knowledge on JAMF application push and deployment for workstations Walking customers through installing applications and computer peripherals Guide users with simple, step-by-step instructions Conduct remote troubleshooting OS and Application support, ticket handling on INC, SR Good to have ticketing tool knowledge SNOW, JIRA, etc. Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Help create technical documentation and manuals Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams Working knowledge of office automation products and computer peripherals, like printers and scanners Provide technical assistance and support issues related desktop support, Teams Conferencing support, VIP user coordination and support Professionalism when resolving service delivery and client issues in a timely manner Identifying and escalating business and technical challenges as appropriate and in a timely manner Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time. Keywords: |
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| Thu Jan 04 23:23:00 UTC 2024 |