| Urgent requirement - Unified Collaboration Engineer at Florham Park, New Jersey, USA |
| Email: [email protected] |
| From: Ajay Kumar, Delta System & Software, Inc. [email protected] Reply to: [email protected] Hi, We have urgent requirements for following contract opportunities with our Client. Please send a resume of suitable candidates, with best bill rates and availability and contact information. Position- Unified Collaboration Engineer Location- Florham Park, NJ, Conshohocken, PA, Boston, MA Duration - 12 Months Contract/HYBRID HYBRID WORK POLICY - Monday and Friday are remote, Tue/Wed/Thurs are on-site. Responsible for operations and build out of user facing capabilities in our Webex based UCC environment. The engineer will focus on broad end user functionality and expanding targeted value add capabilities to a wide variety of business groups. Proactively manage and keep collaboration system operational. Identify new use cases, glean from various channels including trouble tickets and other end user interactions. Build out and implement new capabilities to support increased productivity. Collaborate with UX/service-desk teams to ensure pro-active communications, training and good documentation are available to the user community. Optimize users collaboration experience, involving compute and network. Develop tool set and telemetry. Develop knowledge base of self-serve steps for end users to identify cause of performance issues. Work on escalated support tickets in the UCC domain Stay abreast of feature releases and investigate relevance/impact to user base. Research and implement alternate solutions and workarounds, including BOTs, to fill and workaround feature gaps in the standard Webex products TECHNICAL QUALIFICATIONS Proficiency across the Webex suite of products Cisco Certification CCNP Collaboration Intermediate level IP networking knowledge Strong understanding of hybrid Webex/UCC environments, including O365 on cloud Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff. Be able to troubleshoot Cisco UC system, including- o Webex Control Hub o Cisco Directory Connector o Proficient with use of tools including Wbx Tracer, Wireshark and Fiddler o Monitoring Webex components' health o parsing through system logs to troubleshoot issues. Knowledgeable with Quality of Service, as applicable to UCC Security concepts knowledge o Be able to act on certificate expirations, CSR generation etc. Enhancement abilities- o Scripting o REST/XML API familiarity o Ability to implement BOTs EDUCATION REQUIREMENTS CCNP Unified Communications certification Thanks and Regards, Ajay Kumar Delta System & Software, Inc. 3721 S. Stonebridge Dr, Suite 301 McKinney, TX 75070 [email protected] Keywords: user experience Massachusetts New Jersey Pennsylvania Texas |
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| Fri Jan 05 00:45:00 UTC 2024 |