| Urgent Need | TWK_2039 Microsoft O365 Support/Help Desk position with State of Texas Austin, TX 78751 # Remote work Mon - Fri in Texas State | Medicare or medicaid exp must at Austin, Texas, USA |
| Email: [email protected] |
| Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Share profiles before January 10, 2024 @ 2PM CST Requirement details: Internal job ID:TWK_2039 Microsoft O365 Support/Help Desk State of Texas Austin, TX 78751 # Remote work Mon - Fri in Texas State Consultant Required to be live within the state of Texas Public Sector (State / Federal / Local Govt.) Client Experience Preferred Local to Texas profiles Preferred. Required Skills: candidate has Medicare or medicaid exp Take calls (incidents and requests for information) from external users (mostly medical providers) looking for someone worked in call center for Nursing Facility Administrators, Nurse Aides, Med Aides e.t.c Job Description: Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation. Level Description 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Take calls (incidents and requests for information) from external users (mostly medical providers) of the Texas Unified Licensure Information Portal (TULIP) system and document in HHSCs BMC Helix system. Resolve incidents according to documented processes and procedures if possible. Otherwise, route to appropriate program and/or IT support organizations. Document actions taken. Propose updates to process and procedures documentation to ensure future calls can be handled more efficiently. Monitor open tickets and escalate as necessary to ensure resolution within agreed-upon service levels SKILLS AND QUALIFICATIONS Years Required Experience 4 Required Experience with help desk / service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. 2 Preferred Experience with Remedy / BMC Helix. -- Thanks & Regards Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] New Mobile : +1 ( 214) - 628 - 2379 Note: Facing issues with my old number: 469-900-0456 Hangouts: [email protected] / [email protected] LinkedIn Group: https://www.linkedin.com/groups/10421204/ LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ Keywords: cprogramm rlang information technology Idaho Texas |
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| Fri Jan 05 19:43:00 UTC 2024 |