| SAP SERVICE CLOUD FUNCTIONAL W/ ISU-onsite at Remote, Remote, USA |
| Email: [email protected] |
| Hi Recruiters, I hope you are doing well!!! We have an urgent requirement for the position of SAP SERVICE CLOUD FUNCTIONAL W/ ISU. Please go through the JD & share your updated resume if you find it interesting. PP no is mandatory for H1B. GC not workable. So please dont share GC candidate Job Description: Location: Onsite in Bellevue, WA Role: SAP SERVICE CLOUD FUNCTIONAL W/ ISU 1. In-depth knowledge of CRM business processes in Service Cloud Utilities Call Center solution. 2. Hands-on experience in service Cloud module implementation 3. Hands-on experience with SAP Utilities Customer Service processes a. MIMO process b. Address management c. Utilities exception management d. BMD and TMD e. Customer Inquiries, Interactions and Requests 4. Exposure to SAP service cloud implementation methodology and deployment options 5. Design and configuration know-how (focus on design of ticket management process) 6. Experience in conducting requirements gathering workshops and solution design 7. Experience on scoping and Fine-tuning the SAP C4C solution 8. Experience in Key user tools and screen adaptations 9. Experience in creation of Org structure and customer data 10. Exposure to Integration set up with various SAP and non-SAP systems 11. Experience in customizing and tailoring the reports as per customer requirements 12. Management of the design and requirement gathering workshops with the customer. 13. Good communication and collaboration skills 14. Drive the key activities of SAP Service cloud implementations, integrating to backend ISU (ECC 6). 15. Create functional specifications and work with technical consultants on application customization Work with integration SME on connection between Service Cloud and back-end ISU environment. 16. Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP ISU using CPI and SAP business processes Experience 8to10+Yrs Required Skills, SAP Sales Cloud, SAP Service Cloud, Integration From: Rishabh Singh [mailto:[email protected]] Sent: Monday, January 8, 2024 12:46 PM To: '[email protected]' <[email protected]> Subject: SAP SERVICE CLOUD FUNCTIONAL W/ ISU-onsite Hi Recruiters, I hope you are doing well!!! We have an urgent requirement for the position of SAP SERVICE CLOUD FUNCTIONAL W/ ISU. Please go through the JD & share your updated resume if you find it interesting. PP no is mandatory for H1B. GC not workable. So please dont share GC candidate Job Description: Location: Onsite in Bellevue, WA Role: SAP SERVICE CLOUD FUNCTIONAL W/ ISU 1. In-depth knowledge of CRM business processes in Service Cloud Utilities Call Center solution. 2. Hands-on experience in service Cloud module implementation 3. Hands-on experience with SAP Utilities Customer Service processes a. MIMO process b. Address management c. Utilities exception management d. BMD and TMD e. Customer Inquiries, Interactions and Requests 4. Exposure to SAP service cloud implementation methodology and deployment options 5. Design and configuration know-how (focus on design of ticket management process) 6. Experience in conducting requirements gathering workshops and solution design 7. Experience on scoping and Fine-tuning the SAP C4C solution 8. Experience in Key user tools and screen adaptations 9. Experience in creation of Org structure and customer data 10. Exposure to Integration set up with various SAP and non-SAP systems 11. Experience in customizing and tailoring the reports as per customer requirements 12. Management of the design and requirement gathering workshops with the customer. 13. Good communication and collaboration skills 14. Drive the key activities of SAP Service cloud implementations, integrating to backend ISU (ECC 6). 15. Create functional specifications and work with technical consultants on application customization Work with integration SME on connection between Service Cloud and back-end ISU environment. 16. Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP ISU using CPI and SAP business processes Experience 8to10+Yrs Required Skills, SAP Sales Cloud, SAP Service Cloud, Integration Thanks and regards, Rishabh Singh P: 408-625-7286 E: [email protected] 2N Market St,Suite # 400, San Jose, CA-95113 USA | CANADA | UK | SINGAPORE | MALAYSIA | INDIA www.e-solutionsinc.com Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation,gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability. -- Keywords: information technology golang green card California Washington |
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| Mon Jan 08 23:27:00 UTC 2024 |