| looking for Desktop Support Technician || 8750 Hague Rd, Indianapolis IN 46256 at Hague, New York, USA |
| Email: [email protected] |
| Hi, My name is Sagar and I'm a Sr. Technical Recruiter at Diverse Lynx. We provide IT Consulting Services to our customers immediate and long-term resource needs. I am contacting you either because your resume has been posted to one of the internet jobs sites to which we subscribe or you had previously submitted your resume to Diverse Lynx. We now find your resume matching Desktop Support Technician. with our client at 8750 Hague Rd, Indianapolis IN 46256. The job description is Job Title: Desktop Support Technician Location : 8750 Hague Rd, Indianapolis IN 46256 Duration: Long term Job description Required Skills: Desktop Management - MAC, Desktop Support - Remote Shift: Day Primary accountabilities include: Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed end-user expectations per Service Level Agreement metrics. Demonstrate independent troubleshooting and decisive problem solving. Actively participate in assigned projects to drive operational and/or IT improvements. Perform root cause analysis to eliminate reoccurring incidents. Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary. Participate in the creation and reinforcement of standards for Field Services. Work with cross functional teams in support of project initiatives in defining the IT support scope. Follow and promote defined ITIL procedures. Assist with support of network, server, and business infrastructure. Vet and define proposed shop floor processes in compliance with Allegion Networking and Security policies and standards. Install technology hardware and software that fulfill project requirements according to standards or requirements. Perform other assigned operational duties. Minimum Qualifications: A minimum of 3-6 years work experience supporting Manufacturing and Warehouse environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE. Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority. Experience with PC Hardware troubleshooting Experience with serial-based technologies (PLCs, scanners, printers). Experience with handheld scanners. Basic Audio-Visual Support Experience supporting label, laser, and multifunction printing. Broad technical IT knowledge and awareness of industry trends. Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management. Advanced troubleshooting skills. Relationship management and conflict resolution management. Experience with telephony technologies. Exposure to broad spectrum of IT applications and IT architecture. Working in cross functional teams and the ability to work as part of a virtual team. Ability to multitask and prioritize effectively. Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team. Onsite position Degree in computer science for IT or related. Network + certification nice to have. Regards Sagar Bhardwaj Sr. Technical Recruiter Diverse Lynx LLC Office: +1 7324521006 Ext238 Email: [email protected]| URL: http://www.diverselynx.com -- Keywords: access management information technology container edition |
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| Tue Jan 09 02:39:00 UTC 2024 |