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GNANASEKHARA. ATHULURI - Site Reliability Engineer

[email protected]

Location: Columbus, Ohio, USA

Relocation: Yes

Visa: H1B

GNANASEKHARA. ATHULURI Site Reliability Engineer +1 732-802-1606 [email protected] Columbus, OH Yes H1B Professional Summary: Having 9.6 years of extensive IT experience in Site Reliability Engineer / Production Support / Client Support Engineer in Configuration & Deployment management on various platforms like Windows, Linux/UNIX. Having 3+ years of work experience in a People management & leadership role managing a 12 members Team. Hands-on experience in Source code management (Version control Document) like GIT & VSTS. Experience in migrating or transforming legacy customer solutions to AWS cloud. Proficient in AWS services like EC2, S3, VPC, IAM, Route53 Cloud Formation, Cloud Watch. Responsible for effective work processes within the team, delegates responsibilities and tasks to subordinate staff, prioritizes work efficiently, and delivers on commitments. Have good experience in Requirement Gathering and building SPEC documents. Success in leading end-to-end perfection across Incident, Configuration, Service, Problem, Escalation, Transition & Change Management with excellence in managing issues that could impact end-to-end delivery operations, driving cross functional teams, performing root-cause analysis, and providing leadership/ direction Mentor and train junior resources for production support and operations. Providing On-call support (24/7) for critical Production issues to make sure deliverables met. Have good experience in UNIX commands and SHELL SCRIPT. Good understanding on ITIL concepts. High ability to work on Agile methodology-based projects. Strong experience on creating DR plan and execution of DR test (Disaster Recovery Plan) for mission critical applications. Extensively research and document customer technical issues and solutions for knowledge-base and bring new ideas for innovation and automation excellence into the software support team. Troubleshooting expertise on infrastructure and play an important role in remediating the Vulnerabilities. Ability to operate in the high-pressure environment and troubleshoot complex issues quickly, while successfully handling multiple priorities. Day to day administration of the development environment and test environment systems. Proficient in problem solving, decision-making, communication skills and maintain good interaction with end users. Attitude to take Responsibility, Energetic and self-motivated team player. A quick study with an ability to easily grasp new technologies, software IT architecture. Technical Skills: Operating System : Windows, UNIX & LINUX Scripting Languages : UNIX Shell Scripting Data Base Technologies : Oracle 10g, 11g (SQL) Ticketing Tools : Service Now, JIRA, SharePoint , SOAP UI, TFS ETL Tools : ADOBE Campaign (neolane) , DataStage 11.7 Cloud Computing : AWS Version Control Tools : VSTS, GIT, GIT HUB Email Marketing Tools : Adobe Campaign Classic (Neolane) Monitoring Tools : Dynatrace, Thousand Eyes, OpsRamp, Kibana, Splunk Experience Summary: Worked as a Site Reliability Engineer, Lead at EPSILON from Dec 15 to May 2023. Worked as a Production Support Engineer at Hinduja Global Solutions, Bangalore, India from Nov 13 to Dec 15. Education: Secured First Class in B.Tech (Electronics & Communications) from Jawaharlal Nehru Technological University, Andhra Pradesh, India. Professional Experience: Project 1: Project Name : ABBOTT-AbbVie & Allergan Company Name : EPSILON Client Name : AbbVie, USA Environment : UNIX, Shell Scripting, Oracle SQL , ADOBE, AWS Role : Lead Project Description: AbbVie began as the pharmaceutical leader, Abbott, which was founded in 1888 by Chicago physician, Dr. Wallace Abbott. Since then, Abbott has evolved to become a global healthcare leader, delivering innovative pharmaceutical, nutritional, diagnostic, and medical products to people in more than 150 countries. On January 1, 2013, AbbVie was founded, a global biopharmaceutical company with the focus and capabilities to address some of the world's greatest health challenges. AbbVie has the stability, resources, expertise, and passion to discover, develop, and bring to market groundbreaking science to solve the biggest health problems that face the world today and tomorrow. Roles and responsibilities: Currently managing a team of 12 Members to assist them in time of technical blockage and to help the team to perform their task smoothly and efficiently. Working with the Team closely to identify the client expectation is met and above. Drives process improvement efforts to meet SLAs and expected levels of service to internal and external stakeholders. Log, track and communicate effectively with development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause. Leverages subject matter expertise in analyzing and troubleshooting both Prod and non-prod applications/user issues to drive resolution and determine root cause. Customer data will be received through Flat files and API calls. We need to make sure all expected Flat files received for given day. All Flat files will be loaded through Database using ADOBE workflows & DataStage tool. Monitor teamwork load and ensure 100% productivity and utilization in the team. Taking client calls and resolving the issues in a limited time frame to minimize the business loss. leading team to triage and escalate issues to third level support as appropriate. Monitoring batch jobs and Monitoring system console and application monitor. Priority/job class management and Provide overrides & Restarting jobs. Discussion on Business/Technical requirements and Issues resolutions with the client. Have hands-on experience in Change management and worked with UNIX and DBA Admins over Network maintenance. Providing high-end support in Incident management and closely working with Business Analyst team to address issues quickly. Analyze vulnerability test reports and suggest remediation/mitigation plan. Includes ability to prioritize process and reporting enhancements. Analyze and understand results to determine the existence of security vulnerabilities and identify false positives. Good experience in vulnerabilities Remediation plan. Cloning, refreshing Dev. instances from production depending on the business requirement. Working with different vendors on bug fixes /critical issues and seeking suitable patches and applying in all environments. Providing on-call support as per US business hours. Acton Day-to-Day House Keeping tasks by using tools & scripts. Handling the deployment/Implementation Plan. Working on Code migrations in Production and UAT. Perform code migration to the production environment. Involved in AWS Migration from Production support. Helping AWS Migration team to understand current system functionality. Project 2: Project Name : HUMANA Client Name : HUMANA, USA Environment : UNIX, Shell Scripting, Oracle SQL Team size : 7 Role : Support Analyst Project Description: Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers. It offers a wide variety of plans to its customers and takes care of their health needs. Roles and responsibilities: Monitoring batch jobs and Monitoring system console and application monitor. Priority/job class management and Provide overrides & Restarting jobs. Providing on-call support as per US business hours. Acton Day-to-Day House Keeping tasks by using tools & scripts. Address Tickets within SLA and Resolving tickets. Handling the deployment/Implementation Plan. Running daily usage, weekly & monthly billing and trial billing related jobs. UAT implementation and production schedule Build/deployment work. Keywords: user interface sthree information technology Ohio