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Business Analyst- Remote/ Onsite/Hybride - Business Analysts

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Location: Remote, Remote, USA

Relocation: Yes

Visa: GC EAD

Zeeshan Ahmed Business Analys Linkedin: linkedin.com/in/zeeshan-ahmed-7ba96b20a Professional Summary A Customer-centric Business Analyst with 6 years of consulting experience eliciting requirements from stakeholders to develop define, coordinate, plan, and implement effective business solutions. Knowledge and exposure to various SDLC methodologies such as Waterfall, Agile-Scrum enabling precision in the delivery of requisite Artifacts of Requirement Analysis. Experience in Business Writing, Business Process Flow, Business Process Modeling, Business Analysis, and Data analysis. Participation knowledge in the development of the Guidewire Policy Center, Contact Manager - Policy Center User Stories. Strong working knowledge in Guidewire Policy Center product. Experience in implementing the Guidewire Policy Center, for Property Casualty Insurance. Proficient in requirement elicitation and gathering techniques such as Prototyping, Interviews, Brainstorming and JAD sessions with end-users, Subject Matter Experts (SME s), and stakeholders, gathered requirements using Rational Requisite Pro, and documented functional business requirements as product backlogs using JIRA. Proficient in creating documents like Business Requirements Document (BRD), Functional Requirements Specification (FRS), Software Requirement Specifications (SRS), Request for Proposals (RFP), Requirements Traceability Matrix (RTM). Impact analysis and Gap analysis are done on current State and Future state assessments around Various Functionalities. Experienced in generating reports for executive management using Crystal reports so that they can make a sound decision based on the reports. Good understanding of preparing Responsible, Accountable, Consulted, and Informed (RACI) Matrix. Experienced in unit, performance, regression, and integration testing of data load jobs and maintaining a defect tracking list in SharePoint. Experience of performing Change Management Role when the new requirements were proposed performing impact analysis. Experience in scrum activities including Scrum processes, Sprint Planning, Story-based Development, and Project Management. Strong analytical, problem-solving, and communication skills with particular emphasis on clear, detailed Business Requirements and Functional Specifications. Experienced in SQL queries to extract data from various databases for data analysis. Created Use Case models for policy creation to policy end using UML diagrams like Use Case Diagrams, Sequence Diagrams, and Flow Diagrams using Rational Rose. Skills SDLC, Agile / Scrum, Waterfall, Rally, JIRA, Confluence, GAP Analysis, Load Runner, Win Runner, Performance Studio, MS Office, MS Project, SharePoint, Quality Center, Rational Rose, MS Visio, Crystal Reports, Windows, Guidewire Insurance Now Product experience. Certification Guidewire Associate Certification - InsuranceSuite 10.0 Analyst Education Master of Business Administration (MBA in Information Technology Project Management) 2019-2021 Westcliff University, CA Masters of Business Administrator in Banking and Finance 2011-2013 Kasbit University, Pakistan Experience Client: Wells Fargo, VA Oct 2022 to Present Role : Business Analyst Responsibilities: Analyze regulatory and business requirements for the development of multiline data validation quality checks and implementation of changes to data management and reporting systems. Furnish technical specifications for IT development and manage the creation and execution of detailed test plans to validate system changes against functional and quality assurance requirements. Promote and execute quality service by following data quality and customer service standards; analyze and resolve customer data problems; identify trends; and provide suggestions for improvement in data quality review procedures. Develop more efficient, automated ways to improve data quality and error detection processes and systems. Assist with the development of system enhancements through the creation of case studies and detailed test plans. Work cross-functionally with other departments in order to ensure smooth delivery of service enhancements and features. Create queries and extract information from Internal Databases. Build and maintain proper documentation, procedures and guidelines. Prioritize business needs and make considered decisions while handling multiple projects. Analyzing and understanding project scope, capture Functional requirements documentation (FRDs) and requirements change notices (RCNs), and timely communication of meeting minutes in Lotus Notes, Created Business Analysis using Waterfall methodology. Worked with the business unit to define business requirements and analyze possible technical solutions. Facilitated and managed meeting sessions with the committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring, and Asset Management. Prepared and presented Business Requirement Document (BRD) and Functional Requirement Document (FRD). Facilitated JAD sessions with management, users, and other stakeholders to define the project and also to reduce the turn-around time of deliverables. Created As-Is Business Process Models using MS Visio. Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. Good in developing Use case scenarios to enable the design and development of applications using tools like Rational Requisite Pro and Version-One based on the SDLC methodology. Experience in creating and maintaining the RACI matrix to assign tasks and responsibilities. Tracked Change Requests and monitored workload and schedule. Assisted project managers in project planning/scheduling, cost-benefit analysis, setting milestones, and deadlines. Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules. Reviewed software documentation to ensure technical accuracy, compliance, or completeness or to mitigate risks. Client: Western National Insurance , Indianapolis. Aug 2021 July 2022 Role: Business Analyst Responsibilities: Guidewire Policy Center & Guidewire Billing Center- Implementation and Integration- Workers Comp worked on Guidewire Policy Center as the client wanted to improve customer service, do better underwriting risk analysis, and implemented Guidewire Policy Center for Workers Comp. Insurance Line of Business, for both new business and policy renewal business and we implemented Guidewire Policy Center. Worked as a Business System Analyst for Guidewire Policy Center & Guidewire Billing center Implementation and integration of Policy Center with legacy systems, document output management systems, and Guidewire Insurance Now Product experience. Researched and Analyzed Business needs and ways to improve property and casualty specifically policy contracts and processes administration. Worked on successful deployment of Guidewire Policy Center, Guidewire Policy Administration including LOB s: Workers Comp. Working onshore as a Business System Analyst for implementing Guidewire software. Worked on various Guidewire integration concepts like Messaging, Batch Processes, and Web Services. Utilize the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire Integration during different iterations and phases in the Software Development Life Cycle (SDLC). Collaborated with the business team in the creation and completion of project charters and project scope for Guidewire Policy Center. Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of Policy Center over the existing management systems. Involved in Guidewire Corporate Training on Guidewire Policy Center, Worked on Commercial Lines Property and Casualty Insurance. Responsible for elaborating Policy Center configuration user stories such as Invoicing rules, Delinquencies, Policy Cancellation, Automated disbursements, Policy Rewrites, Policy Reinstatements, Billing Parameters, Fees, and Payment distribution rules, etc. Gathered requirements for the Guidewire Workers Comp in the Policy Center. Translated and documented the Business Requirements in the BRD. Analyzed standard industry practices of back-office applications of Insurance companies, underwriting, and policy administration with the help of a Subject Matter Expert. Facilitated JAD sessions with end-users, developers, and QA teams. Developed the Test plans for quality assurance based on functional requirements. Worked on Guidewire in Policy Center Screens for Commercial lines business defined the page layouts, reports templates, and dashboard layouts for reservation monitoring and for gathering usage statistics. Prioritized the requirements according to the project schedules and phase deliveries. Developed functional flows, Use Case documents for the business requirements. Conducted Onsite-Offshore collaboration sessions for requirements clarification. Created product rules and gathered requirements for the implementation of discounts, rating inputs, and reports for implementing Guidewire Policy Center. Centralized the policy creation by integrating Guidewire Policy Center with Guidewire Systems, and other existing systems supporting operations. Performed system analysis on Guidewire Policy Center based on each user story and presented results to SME's. Helped in identifying User Stories for each of the planned Sprints and documented them in Jira and Confluence. Client: Western Reserve Group, Wooster, Ohio Mar 2020 Feb 2021 Role: Business Analyst Project Management, Quality Assurance Analyst Responsibilities: Guidewire Policy Center & Guidewire Contact Manager- Implementation and Integration- General Liability/Bop/Workers Comp and Accounts and Contacts. I worked on Guidewire Policy Center as the client wanted to improve customer service, do better underwriting risk analysis, and implemented Guidewire Policy Center for General Liability/Bop/Workers Comp and Accounts and Contacts. Insurance Line of Business, for both new business and policy renewal business and we implemented Guidewire Policy Center. Worked as a Business System Analyst for Guidewire Policy Center & Guidewire Contact Manager Implementation and integration of Policy Center with legacy systems, document output management systems, and Guidewire Insurance Now Product experience. Researched and Analyzed Business needs and ways to improve property and casualty specifically policy contracts and processes administration. Worked on successful deployment of Guidewire Policy Center, Guidewire Policy Administration including LOB s: General Liability/Bop/Workers Comp and Accounts and Contacts. Working onshore as a Business System Analyst for implementing Guidewire software. Worked on various Guidewire integration concepts like Messaging, Batch Processes, and Web Services. Utilize the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire Integration during different iterations and phases in the Software Development Life Cycle (SDLC). Collaborated with the business team in the creation and completion of project charters and project scope for Guidewire Policy Center. Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of Policy Center over the existing management systems. Involved in Guidewire Corporate Training on Guidewire Policy Center, Worked on Commercial Lines Property and Casualty Insurance. Responsible for elaborating Policy Center configuration user stories such as Invoicing rules, Delinquencies, Policy Cancellation, Automated disbursements, Policy Rewrites, Policy Reinstatements, Billing Parameters, Fees, and Payment distribution rules, etc. Gathered requirements for the Guidewire General Liability/Bop/Workers Comp and Accounts and Contacts in the Policy Center. Translated and documented the Business Requirements in the BRD. Analyzed standard industry practices of back-office applications of Insurance companies, underwriting, and policy administration with the help of a Subject Matter Expert. Facilitated JAD sessions with end-users, developers, and QA teams. Developed the Test plans for quality assurance based on functional requirements. Prepared Use cases and Activity flow diagrams and Workflow diagrams, considering the scope of the project with MS VISIO. Worked on Guidewire in Policy Center Screens for Commercial lines business defined the page layouts, reports templates, and dashboard layouts for reservation monitoring and for gathering usage statistics. Prioritized the requirements according to the project schedules and phase deliveries. Developed functional flows, Use Case documents for the business requirements. Conducted Onsite-Offshore collaboration sessions for requirements clarification. Created product rules and gathered requirements for the implementation of discounts, rating inputs, and reports for implementing Guidewire Policy Center. Centralized the policy creation by integrating Guidewire Policy Center with Guidewire Systems, and other existing systems supporting operations. Performed system analysis on Guidewire Policy Center based on each user story and presented results to SME's. Helped in identifying User Stories for each of the planned Sprints and documented them in Rally. Client: California Casualty, San Mateo, CA Feb 2019 Feb 2020 Role: Business Analyst Responsibilities: Implementation and Integration- Guidewire policy and billing center. Worked on commercial lines of business like Business owners and General Liability on Guidewire Policy Center and billing center. Worked on agent portal prepare documentation and test cases. Liaised between operations and technical teams to convert business requirements into technical solutions for decommissioning the legacy systems. Worked in a team using agile / Scrum Methodology and participated in backlog th the product owner and Scrum master. Coordinated with vendors to determine the best methodology for different work streams of the project. Conducted high-level requirement gathering and elicitation sessions with Business Owners via Interviewing, Prototyping, and Brainstorming Sessions. Conducted regular JAD sessions with the stakeholder, SMEs, system architects, developers, database developers, quality testers during the entire project to assure that the critical, as well as the minute details of the project, were discussed and issues were resolved beforehand. UML-based methods like Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams created using Rational Rose. Worked extensively with SMEs and performed Gap Analysis to arrive at the gaps between current and future systems and the modules to be impacted. Managed workload, schedules, and coordinated status review meetings with project managers, business managers, and team members. Tested and documented installation process for end-users along with Backup and Restore procedures for SharePoint. Responsible for managing the documented System Requirements and Requirements Traceability Matrix. Integrated Requisite Pro with Clear Quest to provide all teams visibility and maintain tractability among requirements and change requests. Helped in identifying User Stories for each of the planned sprints and documented them in JIRA. Developed strategies with the Quality Assurance group to implement Test Cases in Test Director. Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios. Client: Bank isalmi Pakistan Jan 2017 to Dec 2018 Role: Business Analyst Responsibilities: Analyzing and understanding project scope, capture Functional requirements documentation (FRDs) and requirements change notices (RCNs), and timely communication of meeting minutes in Lotus Notes, Created Business Analysis using Waterfall methodology. Worked with the business unit to define business requirements and analyze possible technical solutions. Facilitated and managed meeting sessions with the committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring, and Asset Management. Prepared and presented Business Requirement Document (BRD) and Functional Requirement Document (FRD). Facilitated JAD sessions with management, users, and other stakeholders to define the project and also to reduce the turn-around time of deliverables. Created As-Is Business Process Models using MS Visio. Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. Good in developing Use case scenarios to enable the design and development of applications using tools like Rational Requisite Pro and Version-One based on the SDLC methodology. Experience in creating and maintaining the RACI matrix to assign tasks and responsibilities. Tracked Change Requests and monitored workload and schedule. Assisted project managers in project planning/scheduling, cost-benefit analysis, setting milestones, and deadlines. Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules. Reviewed software documentation to ensure technical accuracy, compliance, or completeness or to mitigate risks. Keywords: quality analyst information technology microsoft California Virginia