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Shweta Dave - Project Manager/Scrum Master

[email protected]

Location: Cary, North Carolina, USA

Relocation: yes

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Name: SHWETA DAVE Contact: +1 (719) 239 7099 Email: [email protected] LinkedIn: https://www.linkedin.com/in/shweta-d-906992232/ Project Manager/Scrum Master SUMMARY: Specialized Project Manager with 13 years of extensive experience in managing multi-disciplinary teams in the Insurance domain. Advance-Certified Scrum Master (CSM) and Certified scrum Master with more than 7 years of experience driving scrum ceremonies like Daily Stand-Up, Sprint Planning, Backlog Grooming, Sprint Retro, and Agile Games. Adept at refinement, story splitting, estimation, velocity, retrospection, and estimation techniques like Dot Voting, Planning Poker, Affinity Mapping, and Ordering Methods. Proficient in Project planning, Project estimation, Sizing, and Budgeting. Experience in generating Power BI implementation for Agile projects and shared with stakeholders. Seasoned in Scrum, Agile, and Waterfall models of SDLC. Experience in Data Governance with different phases discovery, classification, Policy, Rule, Metadata. Expert with more than 8 years of experience in elicitation techniques like Stakeholder Analysis, Brainstorming, Focus Group Interviews, Interface Analysis, and Prototyping. Excellent track record in escalating impediments, removing team roadblocks, and managing risks & dependencies. Professional Experience in configuring and managing Microsoft Azure boards, JIRA, Confluence, Tableau, Rally, and Gantt Chart for end-to-end task management (Requirement Gathering, Reporting, Integration with Release management tools) and knowledge management of Agile and Waterfall projects. Experienced with Various Networking technologies, Worked closely with network engineers and IT professionals to ensure the success of the project. Efficient in training QA team, and business users and conducting User acceptance testing. Coherent in Data Life Cycle Management, Microservices architecture, Integration, and Interaction Frameworks. Proficient experience in managing Migration of on premises applications on to Cloud. Experience in managing Solutions on Saas, Iaas, Paas. Adroit in Data cleansing, Data mapping, ETL process, RDBMS, Data Definition Language, Data Query Language, and Data Manipulation Language in MS SQL, Oracle, and tools like TOAD, and SQL Developer. Technical skill includes working with Unix commands, SOAP & REST WS, Crystal report, and Micro strategy reports. Seasoned in preparing and presenting metrics, reports to higher management, Handled projects with Azure DevOps technologies (CI/CD pipeline, Jenkins and Groovy, Python, Shell scripting for automation, Docker and EKS/Kubernetes, Databases provisioning and automation. Responsible, analytical, forward-thinking, and adaptable person with a track record of problem-solving, strategic planning, and resolving complex issues. Effective result-oriented team player with excellent verbal and written communication skills along with the capability to learn and handle new technologies. Excellent team building, collaborative, coaching and mentoring, stakeholder and vendor management, and client communication capabilities. Experienced in implementing Scaled Agile Framework (SAFe) on the Organization level. Acted as Release Train Engineer to lead an Agile Release Train (ART) and facilitate PI planning meetings Deliver multiple projects through Agile/Scrum in Siebel, Web Methods, Salesforce, Java/J2EE, and Big Data Extensively used Planview, Livelink, Version One, Rally, JIRA, Project Tracker, Microsoft Project, SharePoint, Microsoft Office, Visio and Power BI. Managed IT projects for offshore-onshore, diversified and cross-functional team of 60+ resources. 7 Years extensive experience in Rally and JIRA and facilitated Scrum of Scrum, Sprint planning, daily Stand-up, Reviews, Retrospectives, Release planning, Demos and other Scrum-related meetings Proficiency in managing multi-million budget scrum teams, creating and maintaining product backlog/stories, and planning releases Proficient in using KPI s to measure performance of projects. Experience with ATDD, TDD, Continuous Deployment, Continuous Delivery and Continuous Integration Worked on Portal creation, Infrastructure setup, Product, Migration and other projects Adept in understanding Release/Sprint Burn-down chart and managing velocity Effectively coordinated with the project stakeholders to facilitate Joint Application Design (JAD) sessions to gather and record the Project Scope Statement, Requirement Traceability Matrix (RTM), Risk Breakdown Structure (RBS), and Responsibility Assignment Matrix (RAM) Planned schedule management, resource management, cost management, and communication management, along with performing quality assurance, and directing and managing the project work TECHNICAL SKILLS Product/Project Management Tools JIRA, Rally, KANBAN Board, Azure Board, Microsoft Project, Bugzilla, Google Analytics, Gantt Chart, Knowledge of Lean Six Sigma, data management tool Office Tools MSVisio, MSExcel,MSPowerPoint, MSWord, MSAccess Document Management & Knowledge Management MS SharePoint server, Confluence, HP ALM, Jira Test, Azure, Tableau Data Analysis/Visualization OracleSQL, Transact SQL, Crystal Report, MicroStrategy, QlikView, Collibra Operating Systems Windows, MacOS, Linux Web & Web Service Fiddler, Firebug, Putty(Unix), HttpWatch, XML Spy Certification Certified Scrum Master from Scrum Alliance. Advanced Certified Scrum Master from Scrum Alliance. EDUCATION: Bachelor of Computer Application - 2005, Jay Narayan Vyas University Jodhpur Master of Computer Application (MCA) From Jay Narayan Vyas University, Jodhpur in 2008 with 71.16%. EXPERIENCE: State of NY(HPD Department) Mar 2023 Till Date Project Manager/ Scrum Master Responsibilities: Handled the projects 420 C, PROS public and admin portal for the security vulnerabilities Managed end-to-end project life cycle starting from project initiation/kickoff till closure by reviewing business cases, updating project charters, schedules, risk management plans, communication plans, Project budgets, gate reviews, and all other project management documentation. Coordinate closely with project stakeholders to define project scopes and schedules. Collaborate with stakeholders to understand business needs, processes, and data sources. Work with business analysts and architects to translate these business needs into clearly documented-detailed requirements and functional specifications. Provide regular status updates for multiple applications and maintain relevant metrics to provide transparency on team performance. Promote internal and external communication to improve transparency, help radiate information, and remove roadblocks. Prepare estimates and detailed project plans for all phases of a project including project schedules and roadmaps Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership groups and stakeholders including management and third parties. Managed all the end-to-end project activities and delivered on time with quality. Adhere to the process for scanning Static, Dynamic, and HCL scans. using the VERACODE and Bootstrap tool. Handled Security requirements like Access Control, Data Protection, Network Security, Vulnerability Management, Secure Development, Physical Security, Incident Response and Recovery, Compliance. Produce unique solutions for complex problems and ensure satisfaction from all parties. Worked closely with UAT and OTI Team, Functional, and non-functional; smoke, sanity, integration, usability, User Acceptance, end-to-end, regression, Cloud testing, and performance for the testing and successful sign-off. Handled PROS/420C application, and integrations with the new requirements as per User requested. Handled the Automation team in the feasibility study and possible solutions. Azure ADO experience to create stories and maintain project activity Handled various data migration projects like GWT to Angular code, Ensuring the Application was secured. (Vulnerabilities fixed). Provided Biweekly reports for PMO meetings. Understanding of CMS technologies with SharePoint. Facilitated Release Planning Sessions: Collaborated with team and business owners to determine what each Release should include and when it should be delivered. Iteration Planning Sessions: Prioritized highest-value product deliverables. Daily Standup Meetings: Encouraged collaboration in very brief meetings to rapidly take the pulse of the project, address challenges, and coordinate team activities Iteration Review/Demo Sessions: Demonstrated completed functionality to key stakeholders showing progress; gained important feedback that was implemented fast. SharePoint is used to manipulate content and site structure, create and delete sites, enable and disable product features, configure basic workflows, and manage analytics. Used Content page and various content types to define the metadata, workflow, and behavior for a category of items in a SharePoint list or document library. Involved in SharePoint site migration to Microsoft 365. Responsible for release planning, sprint planning, sprint retrospective, daily scrum, resource planning, schedules, and mitigation of risks and issues. Involved with development in all the releases (including Hot Fix), scheduling release meetings, and making sure the release was successful and communicated back to Users. Managed through SDLC work phases and Project Management Methodologies to implement repeatable processes and conduct development activities according to Capability Maturity Model Integration (CMMI) Level 3 requirements Created requirements documents, traceability matrix, and validation testing Developed specific documentation that met Systems Engineering Methodologies (SEM) and obtained stage exit sign-off through the structured walkthrough process Completed a Process and Product Quality Assurance (PPQA) audit to ensure compliance with SUITE Established Project Status reporting (major milestones, project snapshot, risks, issues, accomplishment, and future activities), created budget and project schedule reports, and published Stage Exits in SharePoint. Environment: UAT & OTI, VERACODE, Bootstrap, HCL Scan, Vulnerability, Agile Scrum, MS Project, Azure Boards, JIRA, Web services- SOAP/REST, Oracle DB. Web Services, SOAP, WSDL, Transact-SQL/PLSQL, HTTP Watch, XML, MS Excel/Word/Access/Powerpoint. Premier Inc, Charlotte, NC Feb 2022 Feb 2023 Project Manager/ Scrum Master Responsibilities: Managed product backlog, user stories, and use cases using Azure Boards & Jira for SARA and CAMS Applications. Produced unique solutions for complex problems and ensured satisfaction from all parties. Created, reviewed business cases, managed, and updated project charters, schedules, risk management plans, communication plans, Project budgets, gate reviews, and all other project management documentation. Facilitated functional and technical review sessions with business analysts and architects to translate these business needs into clearly documented-detailed requirements and functional specifications. Provided regular status updates for multiple applications and maintained relevant metrics to provide transparency on team performance. Facilitated internal and external communication to improve transparency, help radiate information, and remove roadblocks. Prepared estimates and detailed project plans for all phases of a project including project schedules and roadmaps Provided status reporting regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership groups and stakeholders including management and third parties. Managed all the end-to-end project activities and delivered on time with quality. Handled SARA/CAMS application, and integrations with the new requirements as per user request. Worked with BA team in creating Milestones and user stories for SARA and CAMS, Handled all the agile ceremonies Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives & Reviews, and Daily Standups. Led Agile Release Trains (ARTs) and multiple scrum teams and facilitated Product increment planning sessions. Implemented SAFe ceremonies and guided teams through the SAFe framework. Collaborated with stakeholders to prioritize and groom the backlog. Identified and resolved impediments and roadblocks to ensure smooth delivery. Training and mentoring team members on SAFe principles and practices. Handled Data warehousing projects including end-to-end flow. Helped Team in sizing the stories sprint-wise to achieve the Milestones in every PI. Tracked Velocity: Tracked and communicated team velocity and sprint/release progress. Facilitated Release Planning Sessions: Collaborated with team and business owners to determine what each release should include and when it should be delivered. Iteration Planning Sessions: Prioritized highest-value product deliverables. Daily Standup Meetings: Encouraged collaboration in very brief meetings to rapidly take the pulse of the project, address challenges, and coordinate team activities Iteration Review/Demo Sessions: Demonstrated completed functionality to key stakeholders showing progress; gained important feedback that was implemented fast. SharePoint is used to manipulate content and site structure, create and delete sites, enable and disable product features, configure basic workflows, and manage analytics. Used Content page and various content types to define the metadata, workflow, and behavior for a category of items in a SharePoint list or document library. Involved in SharePoint site migration to Microsoft 365. Responsible for release planning, sprint planning, sprint retrospective, daily scrum, resource planning, schedules, and mitigation of risks and issues. Involved with development in all the releases (including Hot Fix), scheduling release meetings, and making sure the release was successful and communicated back to Users. Managed complex and cross-functional Projects, from design and development to production. Involved in Business and User requirement analysis and coordinated with the offshore team for further design and development. Owned complete delivery from offshore and managed two critical projects delivery of SARA/CAMS and corporate website redesign Majorly involved in Offshore/onshore coordination, estimation, resource management, and other logistics to deliver the product as per the timeline. Employer: IBM Client: MetLife Inc, Cary, NC Jan 2016 Feb 2022 Project Manager/ Scrum Master Responsibilities: Key areas of end-to-end delivery Retirement area, Retirement & Income Solutions for Retail and Life, Dental, Disability, Documaker Application. Handled Complex and core projects for Life and Annuity including various Products (IRA, SEP IRA) and Companies(MLIC, MIC, MET,NEF). Knowledge of setting up data in RIS and ensure changes are reflected in generated pdf s and validated in Documaker. Handled claims projects for the Finous ,Quadiant Inspire and Documaker application. Involved in SharePoint site migration to Microsoft 365. Experience in commercial insurance Auto and home Guidewire (Property and casualty) projects for Underwriting, Claims, and Actuarial departments. Perform Data Analysis by writing complex SQL queries, Use case determination, and creating user stories in Jira. Worked on property and Casualty area, handled agent underwriting, Guidewire application including policy center and billing center application. Handled Waterfall projects: was part of Project charter Creation, reviewed business cases, managed, and updated project charters, schedules, risk management plans, communication plans, Project budgets, gate reviews, and all other project management documentation. Coordinate closely with project stakeholders to define project scopes and schedules. Collaborate with stakeholders to understand business needs, processes, and data sources. Work with business analysts and architects to translate these business needs into clearly documented-detailed requirements and functional specifications. Promote internal and external communication to improve transparency, help radiate information, and remove roadblocks. Prepare estimates and detailed project plans for all phases of a project including project schedules and roadmaps Provide Daily status regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership groups and stakeholders including management and third parties. Troubleshoot any limitations and potential problems from start to launch. Present options to clients and assist in deciding the best approach. Document and lead remediation efforts and guide the team to remove impediments by finding the right personnel to remove the blocker. Experience in Leading and facilitating Agile and SAFe Experience, Organized Agile ceremonies Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives and reviews, and Daily Standups. Coordinate with client-side Product Owner to Create and maintain product backlog, Support in Creating user stories, and use cases using Jira. Review and update backlog items consistently discussing with stakeholders and technology teams. Organize sprint work with the development team to escalate impediments, remove team roadblocks, and manage risks & dependencies. Working on process improvements and implementation of new methodologies for software development and project management, Pulled the various report using Jira Velocity, Burndown and shared with stakeholders. Working between business and IT to finalize the requirements and then convert them to functional specifications. Managing vendor relationships from commercial negotiations to implementations. Preparation of Effort Estimates and Proposal for the application, Leading and facilitating Agile Release Trains (ARTs). Coordinated and managed multiple Scrum teams within an ART. Implemented SAFe ceremonies and guided teams through the SAFe framework. Collaborating with stakeholders to prioritize and groom the backlog, Identified and resolved impediments and roadblocks to ensure smooth delivery. Coached and mentoring team members on SAFe principles and practices. Utilized Scrum for the creation and adoption of an Agile framework for software development Developed and managed Request for Quotation, Requests for Proposals, scoring of proposals, coordination of vendor demonstration, weighting of scoring and reference checks, and presenting recommendations to the Executive Leadership for a cloud hosting solution alternative Responsible for resource planning, Developing project plans, testing plans, production deployment plans, costing and budgeting plans, Proposals writing, Statements of work writing, Agile Earned Value Management, Agile Release Train Planning, and Agile Risk Management. Monitor and tune the number of work-in-progress items for SCRUM teams to eliminate waste Coaching team in value-based prioritization and challenge the norm, from time to time to ensure the focus is on delivering value. Coaching Product owner and team in writing effective user stories. Coaching Scrum Masters in conducting effective scrum ceremonies Sprint planning meetings / Sprint Review Meetings / Sprint Retrospective / Backlog grooming meetings. Actively involved in brainstorming and JAD sessions with the client to identify all the business requirements for Property and casualty (P&C) project development. Support team in work estimation, Velocity monitor, Metrix collection, and Reporting to senior management. Document and lead remediation efforts and guide the team to remove impediments by finding the right personnel to remove the blocker. Coordination with team across multiple locations, assign, review, and report work allocation. Plan and develop tasks, dependencies, and risk mitigation strategies and review with stakeholders. Analyze historical data to derive critical use cases, gap analysis, and maximum test coverage. Document and share own learning from the project, seek information, and leverage knowledge from other modules. Understand the test cases/scenarios, and design and develop simple scripts using a specialized testing tool(s). Use a specialized testing tool(s) to execute the respective scripts, modify the scripts as required, identify, classify, and raise defects, and participate in defect triages. Create test analysis reports for the assigned modules. Implement specific activities of the Defect Prevention Plan. Led the automation of the outage credit application program to provide enhanced usability Implemented a new process aligning subject matter experts and developers to combine requirements and the function design to increase team knowledge and speed of delivery Manage full content packet capture project and provide internet border security traceability through SDLC Deliver weekly project status reports to leadership, technicians, contractors, and vendors Lead the bundling of tickets/projects into bundles of $100k and above. Coordinate schedules to ensure execution at the same time to provide allocation & capitalization Use Clarity, HP Service Manager, and SAP to coordinate functions and services Deliver weekly project status reports to leadership, technicians, and contractors. Environment: Agile Scrum, MS Project, Azure Boards, JIRA, Confluence ,Web services- SOAP/REST, Oracle DB. Web Services, SOAP, WSDL, SQL/PLSQL, SharePoint, Oracle, MySQL, XML, Putty(Unix), HTTP, Watch, XML, MS Excel/Word/Access/PowerPoint, Adobe XD, J2EE, Java Flex, UNIX, Tomcat, Apache HTTP server, Web logic, Oracle, MySql, HP ALM.Web Services, SOAP, WSDL, SQL/PLSQL, Shell Scripting, Ruby, SharePoint, Oracle, MySQL, XML, Toad, Fiddler, Putty(Unix), HttpWatch, XML Spy, winFcp, MS Excel/Word/Access/ PowerPoint. Employer: IBM, Mumbai, India Client: MetLife Inc, Cary, NC June 2013- Jan 2016 QA Lead/Product Lead Responsibilities: To function as onsite project lead and act as the single point of contact between stakeholders, and development and testing teams. Create functional and technical requirements, wireframes, AS-IS & TO-BE flow diagrams, BRD, SRS, DFD, Use Cases, User Stories, and User Manuals and conduct walkthroughs and FRS review sessions with stakeholders. Maintain and refine backlog: Create user stories and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy using tools like Jira, Confluence, and SharePoint. Involved in Scrums, Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives and reviews, and Daily Stand-ups. Perform Data Analysis by writing complex SQL queries, Use case determination, and creating user stories in Jira. Organize the requirement elicitation meetings, use case reviews, and define the testing scope and test strategy. Coordination with team across multiple locations, assign, review, and report work allocation. Plan and develop tasks, dependencies, and risk mitigation strategies and review with stakeholders. Analyze historical data to derive critical use cases, gap analysis, and maximum test coverage. Perform database testing on Oracle & Vertica DB s to validate the data type, field size, constraints, indexes stored procedures, and joins. Validate web services (SOAP & REST) and XML with tools like SOAP UI & XML Spy for the local WSDL/With URL. Prepare & publish the metrics dashboard Daily, weekly, and during sprint completion. Escalate the issues about project requirements (software, hardware, resources) to the Project Manager. Documented and implemented processes/procedures for future training purposes. Involved in peer-to-peer code review sessions; suggested changes to accomplish team goals. Member of the teaminvolvedindiscussionsaboutfuturetechnologiesacrosstheorganization. Daily status calls with the onshore team and weekly calls with customers. Environment: Agile Scrum, MS Project, JIRA, Rally, Confluence, Adobe XD, J2EE, Java Flex, UNIX, Tomcat, Apache HTTP server, Web logic, Oracle, MySQL, HP ALM, Web Services, SOAP, WSDL, Transact-SQL/PLSQL, Shell Scripting, Ruby, SharePoint, Oracle, MySQL, XML, Toad, Fiddler, Putty(Unix), HttpWatch, XML Spy, winFcp, MS Excel/Word/Access/ PowerPoint. Xalted Information System, Mumbai, India. Nov 2008- Jan 2013 QA/Project Lead Responsibilities: Responsible for working on all phases of the software life cycle including Requirement Review, Test plan development, Test case development, Test Execution, and implementation (Prod checkout). Worked on CDR Analysis for LEAs. TMRS application provided a platform for importing CDR reports and generating different types of Analysis on those like Location-wise, IMEI, and IMSI. Tested Web services (SOAP and REST) and XML with a tool called 'SOAP UI' for the local WSDL / with URL. Perform database testing on Oracle, MYSQL, and Sybase databases to check the field size, data type validation, constraints, indexes, stored procedures, and Joins; ensure data integrity and validate the inserted and updated data. Worked on platforms including Client Server Architecture, Web applications, SOA architecture, and web services. Designed Test Strategies, Use Cases, Functional test cases, and Regression test suites. Check the data flow between UI, Middleware, and DB using Fiddler & Firebug. Testing Determine effective quality metrics and establish quality criteria/release criteria. Testing applications under test for Browser Compatibility, Operating System Compatibility, Functionality, Navigation, Presentation, and Usability. Building test strategy for Web applications, SOA applications, and client-server applications. Testing applications in multiple platforms like MySQL, Sybase, Flex, J2EE, and Operating systems Unix, Linux, Mac, and Windows. Experience in test planning, reporting, risk analysis, and tracking key measures and metrics. Experience in working with teams located in different geographies. Keywords: cprogramm continuous integration continuous deployment quality analyst business analyst user interface business intelligence database information technology hewlett packard microsoft New York North Carolina