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sanraj - Project Manager / Business Analyst

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Location: Winchester, California, USA

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Project Manager / Business Analyst Astute, solutions-focused project management, technology, and operations leader, offering years of demonstrated career success across diverse industry verticals IT services and insurance. Well versed in improving operational efficiencies for global Fortune 500 enterprises.Track record of excellence in delivering multimillion-dollar projects and reducing costs through productivity improvements, automation, and optimization. Exceptional technical and business acumen tuned for understanding the overall needs of clients and designing, developing, and implementing large scale business applications. Able to interact effectively with global, cross-functional teams of SMEs and key stakeholders to drive leading-edge technologies and systems operational solutions. First-rate skills in all aspects of enterprise-level project management, strategic planning, project life cycle and system analysis. Recognized as a collaborative leader with proven history of achieving stakeholder needs at all levels. Adept at providing requirements analysis, systems design, quality assurance, and user acceptance testingwithin dynamic, fast-paced environments.Talent for creatively applying technology to meet changing business needs and automation requirements. PROFESSIONAL EXPERIENCE AIG/DISYIS, Remote; Project Manager / Business Analyst 03/2023 Till date Led various projects to improve business processes for an enterprise-wide application supporting complex business processes. o The project entails working with business and operations teams to define MVP. Working with multiple teams to define To Be processes to eliminate pain points in current process, documenting high level requirements, working with Solution Architect, and managing dependencies across multiple teams, managing the Risk log, change requests, reporting status to upper management etc. Managing a project to setup BAU team processes to support the Forms Upload into the Global Forms Library. The project entails to work with different underwriting departments to define the To Be model for BAU operations processes, documenting high level requirements, defining, and managing dependencies across multiple teams, managing the Risk log, change requests, reporting status to upper management etc. ICW Group, San Diego, CA; Project Manager/Business Analyst08/2020 02/2023 Managed aspects of a project from conceptualization through post implementation as a member of the PMO. Leads projects that will span a degree of size and complexity and requires working within a matrix environment. Managing multiple cross-functional diverse projects. Managedan enterprise level project to diversify the portfolio of ICW product offering. The project entails to work with business to define MVP for launch. Working with multiple teams to define To Be processes to support new lob, documenting high level requirements, working with Solution Architect to develop RFI s for vendor selection and managing dependencies across multiple teams, managing the Risk log, change requests, reporting status to upper management etc. Efforts will provide an additional profit engine to the firm and enable ICW to provide additional products to existing customers. Managed a project to setup operations to expand in new state. The project entails to work with different departments to define the To Be model for operations in new state, documenting high level requirements, drafting SOWs for vendor managed applications, defining, and managing dependencies across multiple teams, managing the Risk log, change requests, reporting status to upper management etc. Efforts will provide the company an additional diversification and Revenue Growth. As part of the Project Review Team, review business cases for the new proposed projects by sponsors to determine the scope, estimated budgets and impacted areas to determine if the project will be owned by the PMO team or it will be an IT managed project. Working alongside business teams to document and manage the requirements for projects such as UCaas, Virtual Risk Manager, Safety Device, and Software License Management. FM Global, Johnston, RI; Project Manager/ Business Analyst 01/2019 08/2020 Collaborated with Operations and business units to determine the 1-3 years roadmap and assuring that this plan is in line with corporate strategic planning. Continued Managed development project to enhance the Claims Management system. Claims Management System is integrated with sales, engineering, booking and portfolio management applications. Efforts resulted in improved efficiency, decreased time required to process Claim, and allowed for immediate release of advance payments resulting in lowering the loss numbers. Successfully led the development project to implement new Claims application. Project includes selecting the 3rd party vendor, customization of the platform to meet our management, reporting, and claims handling processes. Thenew applicationeliminates data entry and establishes additional edits and controls to assure the data is accurate and consistent between applications. Managed a backlog for the scrum team for internal developments. Managed 2 separate backlogs in DevOps for scrum teams managing Legal Claims Management System and Compliance Management Application. Participated in Daily Agile Scrum "Stand-up", Sprint Planning, Sprint Review and Retrospective meeting. Also conducted Sprint cadences as required. AIG, Boston, MA; Project Manager/Sr. Business Analyst 11/2011 12/2018 Successfully led a $30M+ project, overseeing project requirements analysis, system design, construction, QA testing, user acceptance testing, and implementation of an underwriting application that provides full processing functionality for Commercial lines. The project was completed on time and on budget. Spearheaded the Lexington Property Data Quality Initiative, managing multiple enhancements to underwriting, management, reporting, and rating applications. Eliminated duplicate data entry and established additional edits and controls to ensure accurate and consistent data across all systems for E&S business. Managed ongoing operational support for various underwriting applications to support Underwriting offices. Served as a liaison between the IT department and the business client to collect, analyze, review, document, and communicate business needs and requirements. Collaborated closely with product owners on backlog grooming to keep the product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing. Wrote user stories, acceptance criteria, and documented assumptions to ensure delivered features were fit for purpose. Conducted JAD sessions with Subject Matter Experts to obtain domain-level information. Facilitated the collection of functional requirements from system users and prepared business requirement documents, authoring complex technical documentation that provided the appropriate scope of work for the technical team to develop and support the overall system. Prepared Logical Data Models containing a set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements. Performed gap analysis of the legacy system and the to-be system. Built reports for various business units. Participated in the elaboration and review of Level Design Specifications and architectural discussions. Prepared training materials and user documentation for Training / Help Desk. Ramps International, Worchester, MA;Senior Business Analyst 02/2011 11/2011 Collaborated with the key business units to identify their priorities and business needs for a new Point of Sale (POS) system. I engaged with stakeholders from various departments to gather their requirements and understand their pain points. After conducting thorough analysis and review, I wrote comprehensive requirements documentation that captured the functional and non-functional requirements of the system. Based on the requirements, I designed system specifications and collaborated with the development team to ensure that the system met the business requirements. As part of the development process, I performed quality assurance and user acceptance testing to ensure that the system was fully functional and met the business needs. In addition, I conducted regular reviews and walkthroughs of the system with the business users to gather feedback and incorporate any necessary changes. This collaborative approach ensured that the final system delivered a seamless experience to the end-users and enhanced the overall efficiency of the business operations. Overall, my expertise in gathering requirements, designing specifications, and conducting quality assurance and user acceptance testing helped deliver a successful POS system that met the needs of the business stakeholders. Nationwide Insurance, Columbus, OH; Business Analyst 02/2010 01/2011 Collaborated with various business units to gather business requirements, translated them into technical specifications, and developed system design specifications for a variety of application enhancement projects. I was responsible for managing the entire project lifecycle, from conception to production support, ensuring that all requirements were met, and the project was delivered on time and within budget. During the development phase, I worked closely with the development team to ensure that all technical specifications were accurately implemented. Additionally, I conducted quality assurance testing to identify any bugs or defects and worked with the development team to resolve them. I also conducted user acceptance testing to ensure that the application met all business requirements and was user-friendly. As part of my role, I provided production support for the applications I developed. This included monitoring the system and identifying any issues, providing ongoing support to end-users, and making any necessary modifications to the system to improve its performance. I also provided training and documentation to end-users to ensure they were able to effectively use the applications. Overall, my expertise in business requirements, system design specifications, QA testing, and production support was critical in delivering successful projects and applications. Safety Insurance, Boston, MA;Business Analyst 08/2008 01/2010 As part of a project team, I was responsible for writing comprehensive business requirements for a new software system implementation. This involved working closely with key stakeholders to understand their needs and objectives and translating these into functional specifications for the development team. Throughout the project, I provided ongoing support to end users, helping to troubleshoot issues and ensure a smooth transition to the new system. In addition to my role in requirements gathering, I also played a key role in user acceptance testing and quality assurance. This involved developing test plan and conducting thorough testing to ensure the system was functioning as expected and identifying and reporting any bugs or issues to the development team for resolution. EDUCATION, CERTIFICATION& PROFESSIONAL DEVELOPMENT Punjab Technical University Bachelors in electrical engineering Certified Scrum Master (CSM) 2017 Keywords: quality analyst information technology California Massachusetts Ohio Rhode Island