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Pavan Kumar - Mainframe QA, Functional and E2E QA

[email protected]

Location: Addison, Texas, USA

Relocation: YES

Visa: H1-B

Pavan Kumar Gutha SUMMARY: 17+ Plus years of IT experience in various projects doing Analysis, Design, Development, Testing, Data Management, Maintenance and Production Support in Telecom and Retail Applications. Performing in different roles as a Manger, Technical Lead, Senior Analyst proficient in obtaining project requirements from user and clients, formulating the requirements into design specs, preparing system specifications, assigning tasks to team members, and tracking the progress. Having an Attitude of willing to learn, accept the challenging environment and confidence in delivering the results within timelines by constantly motivating the concerned teams to provide the best solutions to the clients. A dynamic professional with over 16+ years work experience in Software Development, Project Execution, Software Quality Assurance; possess valuable experience in Application Outsourcing (AO) and Onsite- Offshore work model. Adept in end-to-end implementation of various projects; including designing, development, coding, Testing and implementation of software applications. Extensive experience in Telecommunications domain in ordering, billing, logical provisioning & engineering applications. Worked with Verizon both US and India by having proven ability to manage multiple complex software projects, parallel releases and products. Around 12+ Years of Mainframe Experienced in business application development with testing and Maintenance with COBOL, JCL, CICS, DB2, IMS-DB, CA7 and VSAM. Provided L2/L3/L5 production support for the billing. Extensive knowledge in billing and bill validations as part of end-to-end order to bill generation. Involved in the process of placing online transactions, completion of order provisioning, posting usages in JITR and validating the invoices/bills for pricing, offers (PEGA). Led Daily Scrum project meetings, Sprint Demo's, Sprint Planning sessions, Retrospectives, Story estimation sessions, Build Deployment and Code reviews. Responsible for automation master test plans, environment configurations, application installations and testing schedules. Create, execute & report on automation test plans. Provide Technical leadership to the automation team. Proven hands-on experience with quality assurance practices, including project plan development, QA and Agile methodologies, Team Leadership, Software QA Estimation, Software QA Metrics and Measurements, Agile with Scrum and Waterfall SDLC, test strategy development, test plan development, test case & test data review, and test automation. Managed Multiple Applications across different platforms including Backend Mainframe System, Middle Tier MQ Systems and Front-End Java Based Systems as offshore lead. Proficient with SOA based, web service application testing, agile test strategizing, manual testing procedures, test life cycle and different test methodologies. Experienced in creating High Level Design and Detailed Design documents. Strong skills in support activities, analysis, technical design, testing, trouble shooting for both batch & online application programs in mainframe applications. Extensive knowledge in onsite offshore model of working. Good experience working with offshore teams and ability to train the team members on process and technology updates in the project by conducting Knowledge sharing sessions and regular telecom meetings, and extensive knowledge in onsite offshore model of working. Scheduling/allocating/monitoring work among the team and being responsible for the successful delivery of the entire project/sub-project(s). Coordinate and plan script hand off to team and train them on the automation script usage, assist functional teams with automation scripts execution as needed. Automating Web services testing using java SOAP tool. Offshore Project Lead, Program Test Lead, Test SME for SIT/UAT, Test Environment Manager, Automation Lead, Non-functional test experience. Participated in Kick off meetings, reviewing and analyzing the project requirements, onsite offshore coordination, managing testing effort for applications. TECHNICAL SKILLS: Mainframes: JCL, DBA, COBOL, CA7, REXX, ENDEVOR BPM Software: PEGA PRPC V7.X DevOps: Jenkins, GIT/Stash Cloud service: AWS, Cloud frame UI Automation: Selenium API Automation: Edge Operating Systems: MS Windows, Unix Bug Tools: JIRA, QC/HP ALM, Issue Tracker, CMIS Web and Assist Database: Oracle, SQL Server Other: Confluence, ENDEAVOR, FILE-AID, INSYNC, GIT Achievements: Recognized by SVP & CIO in trending list for 2013, 2014. Long service award in Verizon. ON THE SPOT award in 2007,2008,2010,2012,2015,2016, 2017 ,2019 and 2020. Above & Beyond award in 2009 & 2013. Certificate of Excellence for FIOS Digital Voice in 2010. PEGA CSA certified. PROFESSIONAL EXPERIENCE: Verizon- USA Sep 2021 Present Role: Manager-Mainframe Project: E2E environment readiness and Stability Verizon wireless has multiple release deliverables throughout the year, and I am responsible for delivering the non-prod end-to-end environments for every enterprise release. Preparation of SOW, Quarterly forecast for the team, Publishing WSR to client partners and senior management. 80+ applications setup to be done and certify the transactions end to end. Certified the environments with regression suite. Bill cycle executions and publishing the bill cycle calendar. Triaging issues during bill cycle and fixing the issues to complete the bill cycles batch. Scheduling the jobs in CA7 and running the batch cycles through CA7 scheduler. OMP (Offer Management Platform) set up with available offers of BMSM, BOGO and discount offers. Certifying online transactions like NSE, AAL, EUP, Disconnects and offers testing end to end (Order to bill) from Digital (Dotcom & MVA) and Assisted (ACSS & POS) channels for every ER setup. The setup process includes the flow of transactions from SOE to PEGA, PEGA to CxP and CxP to backend calls for both blue and green environments. Customer data management and reference/master data. Device and SIM setups. CICD implementation using unified pipeline with BG setup and scheduled daily code deployments, management and sanity. Sanity validations including API and E2E, code reverts and switching traffic to Blue/Green depending on latest code deployments. Onboarding of applications to unified pipeline. Enterprise product catalog setup and feeds from vision (mainframes) schedule enablement Promo setup, Redis, Endeca and Elastic search setup. SOE, CxP, SOI, SOR systems setup. K2View compares for databases. One touch setup automation. SAP systems connectivity and setup Test data management setup and support First point of escalation for code deployments and environment issues Driven CMDs for issues and get it closure within SLAs. Verizon Jan 2017 Aug 2021 Role: Technical Lead Mainframe Project: 5G Customer Experience and revenue growth projects 5G Services Verizon Wireless 5G (Home and business) - 5G is the fifth generation of wireless technology. But users will know it as one of the fastest, most robust technologies the world has ever seen. That means quicker downloads, much lower lag and a significant impact on how we live, work and play. The connectivity benefits of 5G are expected to make businesses more efficient and give consumers access to more information faster than ever before. Connected cars, smart communities, industrial IoT, immersive education they all will rely on 5G networks. The fifth generation of wireless technology promises more than just a faster network. It will help redefine the network, establishing a new global wireless standard for speed, throughput and bandwidth. A 5G network builds a bridge to the future. Worked as an ATF (Agile Team Facilitator) in all scrum processes such as sprint planning & prioritization, daily touch point calls, review and product demonstrations. Collaborated with cross-functional teams to define processes and refine from retrospective ceremonies. Significantly worked on major projects functional, nonfunctional, regression and ad-hoc testing activities. Due diligence in supporting the critical wire center migration testing efforts of Digitization of paper records, audit compliance and data mitigations for special construction projects. Proven skills in overall release planning, day-to-day project management, contingency planning. Production defects reduction by putting significant efforts on daily root cause analysis, follow up users on required details to get fix them by Dev within stipulated SLAs. Revamp of regression deck based on productions issues study and strengthen with the uncovered corner scenarios typical user scenarios. My strategic thinking, relationship building with onshore and offshore teams helped on non-production environment issues quick turnaround and close monitoring of performance test results on frequent periodical changes went in for application; this resulted in without schedule slippages of deliverables. Designed automation framework (selenium TestNG) and Continuous inspection (SonarQube) and continuous integration of scripts through DevOps tools such as Jenkins, GIT/Stash and JIRA. Enabled cloud services by using AWS for automation execution with multi-threading mechanism leveraged test scalability from 12 hours to 4 hours. Participated and recognized in Cloud adoption day & Software Defined Networking Technology Boot camp. provided training to my team on take away from the learnings. Supported to manager on lean six sigma program to improve delivery efficiency and to solve business problems such as 80% of the issues are leaking into production from regression coverage, my efforts helped in regression defects coverage improvement and FTTP defects reductions from the production referral study. End to End responsibility for functional testing including resource planning/strategy/governance for all the planned 3 phases. Test data management setup for new devices, plans and other product launches. Also involved in setting up the data for testing and automation. Verizon Jun 2016 Aug 2021 Role: Technical Lead Mainframe Project: Vision batch processing & Cloud Frame Data Pops Responsible for software configuration management between all PROD and Non-PROD Instances for Vision Wireless East/North/West/B2B and Vision 5th instance for Wireline and Telephone Inventory ETNI at North. Execution of packages created by Dev team in Endeavor. Dev team will not be having access to move the code into Dev and Test Regions. Responsible for code movements to Test regions. Once code moved in Endeavor Test regions has to move to East/North/West/B2B Test regions. Taken care of standardization based on Test regions for batch elements (JCL, RLB, CTL and PRC). Responsible for environment set up with Fresh data on Test Regions and incremental loads based on development team and Testing team requests every day. Responsible for publishing bill cycle schedule and completing them on time in East/North/West/B2B regions. Resolving bill cycle abends and CA7 issues. Taken care of ad hoc job requests, SPUFI requests and job schedulers enable/disable. Reference data validation and invoice/bill validations Responsible for NON-PROD CICS regions issues and Monitory closely for any CICS issues. If any CICS issues notify SCM team to enable/disable Transactions until dev team fix the issue. Responsibilities: Maintaining Non-PROD environments stable without any issues. Software movement including all four regions (E/N/W/B) without any issues. Standardization process for all PROD and Non-PROD environments for Batch Elements. Monitoring all Non-PROD CICS regions in East/North/West/B2B Regions Data Refresh in Non-PROD regions which includes environment set up and Incremental load. Taking care of datapops in non-prod regions Automation of many tasks which involves manual monitoring every day. Executing bill cycles schedule (Runs for almost 16 hrs.) and send files to IFE for bill generation. Cloud Frame is a software product company bridging the mainframe innovation gap with a step-by-step, low-risk approach towards modernizing legacy mainframe technologies. By converting legacy programs to portable, Cloud-ready modern code, customers can reduce mainframe costs, integrate new technologies into their business applications, and migrate to Cloud. Datapops which will push data from Mainframe to Cassandra data grid system 24/7. If any activity happens in Mainframe Tables same needs to be pushed to Cassandra system same time. This Datapops helps to push the data from Mainframe to Cassandra Data grid. MIPS reduction process using cloud frame product to run jobs on Cloud Frame instead of Mainframe so MIPS will be reduced which saves cost to company. We will maintain those AWS instances of Cloud frame and Re-hydrate those AWS instances. Responsibilities: Making sure all AWS instances for Cloud Frame are running fine. Make sure pushing new software versions from Cloud frame company to AWS servers. Rehydration of AWS instances every 90. Verizon Dec 2006 May 2016 Role: Senior Analyst and Technical Lead Mainframes Project: NY, NE, NPD & MDV LEC Billing The NY, NE, NPD and MDV LEC billing are wireline applications that hold the customers receivables at an account level. It handles all payments and adjustments to customer accounts. It applies billing information received from the usage (Toll Call charges) and other credit and charge applications (Monthly Service Charges and Non-Recurring Services charges), along with Carrier Invoices (Contains long distance Toll Charges for carriers such as Sprint, MCI). It calculates some of the taxes and Surcharges being applied to a customer s bill. It calculates the bottom line of the bill and passes the information for bill printing to an application called CFPD. Billing Revenue is passed to the Revenue Reporting System (Called MCREV or MRR) for booking for financial reporting it also sends treatment notices to customers for non-payment. These notices explain they must pay so much money or their service may be interrupted. MDV will do Pricing only for the Voice Services; but it will receive the feed with the Internet & TV charges from the respective Billers in the form of Mainframe file and displays those charges on the bill to the customer long with the Voice services. Preparing the estimation for the requirement. Prepared the High Level and Detailed Designs for all the functional requirements. Worked on Production Fixes. Coordinated with the Client teams during the production moves. Created test cases, test data and recorded test results for new/enhanced requests. Involved in Analysis, Coding, Testing, Maintenance and Enhancement. Involved in quality aspects, such as Test Case and defect log preparation for the CR s. Developed JCLS for new programs written. Review and sign off for every change which moves to production. Environment: MVS, OS/390, COBOL, JCL, VSAM, IMS DB, VSAM, IMS DB, ENDEAVOR, INSYNC. Verizon Dec 2006 Feb 2016 Role: Senior Analyst and Technical Lead Mainframe Project: VIBE (Verizon Invoice Billing Engine) CUBIS (Customer Billing Information System) renamed as VIBE (Verizon Invoice Billing Engine) was developed in 1987 88. VIBE is used for invoice billing from carriers. Earlier Verizon used to handle only local phone services, now it handles long distance calls and broadband services etc. VIBE looks after New England and New York and includes the south region of South Region of East US. Responsibilities: Analysis, Coding, Unit Testing, Regression Testing, Implementation of the new requirements. Analysis and development of enhancement requests. Created test cases, test data and recorded test results for new/enhanced requests. Worked on Production fixes. Coordinated with the Client teams during the production moves. Review and sign off for every change which moves to production. Environment: MVS, OS/390, COBOL, JCL, DB2, ENDEAVOR, INSYNC, FILE-AID. Keywords: quality analyst user interface message queue access management database active directory information technology hewlett packard fiveg microsoft Nebraska New York