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BHANU - Sr. Salesforce Administrator

[email protected]

Location: San Ramon, California, USA

Relocation: Any

Visa: H1B

BHANU Sr.Salesforce Administrator 469 598 1471 [email protected] San Ramon, CA Any H1B https://www.linkedin.com/in/bhanu-aithepalle-90335b180/ PROFESSIONAL SUMMARY Certified Salesforce Consultant Over All 9 years for experience with extensive experience in business analysis, documentation, user story capturing, and requirement elicitation in Sales, Service, Financial, and Non-profit clouds. Proficient in implementing requirement elicitation using individual and group interviews, shadowing, and analyzing existing documents. Well-versed with stakeholder management, responsibility matrix, brainstorming, surveying, documentation analysis, and conducting different scrum events; a critical thinker and problem solver with strong analytical aptitude and expertise in design, planning, and implementing complex business solutions. Over eight years of experience in Salesforce Administration/Development and Business Analysis. Implemented business processes by standard record types, page layouts, validation rules, and dashboards. Experience in Administration, declarative development, Support management, API, and Integration. Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration. Experience creating custom objects and integrating existing desktop and web apps with legacy systems. Created page layouts and search layouts to organize fields, custom links, related lists, and other components on a record detail and edited pages. Implemented pick lists, dependent picklists, lookups, junction objects, master-detail relationships, validation, and formula fields to the custom objects. Possess a comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center. Extensive knowledge of the Salesforce.com implementation cycle in Sales, Service, and support modules. Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, and Campaigns per client s need. Expert in generating and analyzing custom reports and dashboards for management and various business unit personnel to provide detailed information on key performance indicators. Developed process enhancements through automation, Workflow, Approval Processes, and Escalation Rules. Experience in Salesforce Testing and Administration across all packaged software and SaaS application implementation facets. Excellent communication and interpersonal skills, accustomed to working in large and small teams. CERTIFICATIONS Salesforce Administrator July 2020 (ADM 201) Salesforce Advanced Administrator June 2021 (ADM 211) Salesforce Platform Developer I August 2020 (PD 1) Salesforce Sales Cloud Consultant August 2020 Copado Fundamentals I & II May 2023 Copado Certified Administrator August 2020 Flosum Certified Administrator September 2020 TECHNICAL SKILLS Salesforce Tools Apex, Visual Force, Process Builder, Dashboards, AppExchange, Force.com Platform, Data Loader, and CICD pipelines. Reporting Tools Salesforce, PowerBI, Tableau, Birst, and SSRS. ETL Tools SSIS, Microsoft Import and Export Wizard, dataloader.io, and Change Sets. Workflow Tools Jira, Confluence, and Zendesk. Environments Salesforce Health Cloud, Non-Profit Cloud, Sales Cloud, Commerce Cloud, Service Cloud, Salesforce CPQ, and Lightning Web Components (LWC). PROFESSIONAL EXPERIENCE Themesoftek LLC, San Ramon, CA January 2023 to Present. Client: Teladoc Health Inc. Release Manager/Salesforce Administrator Responsibilities: Responsible for Copado release management with deployments from version control using continuous integration, automated testing, and automated compliance audit. Analyze the customer business requirements and ensure the release process is correct to move the development from one system to another. Document the design and testing documents of the client s requirements. Analyze the performance of existing reports using various tools. Configuring the Salesforce CPQ package, price, and product bundles and updating the price books regularly. Analyze complex user requirements, procedures, and problems to improve existing system design. Enforce developers to follow best practices to align with Copado releases. Understand Business user requirements and conduct technical design reviews for a better solution. Divide the features and deliver the project in releases based on the priority to provide timely quality data. Work with Teladoc s Development and TPM teams to address production bugs. Develop and enhance Teladoc's Reports and Dashboards Understanding the Business model and analyzing the existing Production design to understand the gap. Work with the Salesforce support team to help resolve outages. Improve the performance of the application by modifying the current code. Follow the client s validation procedures to test business functionality in detail. Analyzing the business requirements and designing creative solutions Design user-friendly data input screens and develop functionality. Plan to train the new functionality and application to the functional and business teams. Maintain Salesforce org health and implement Salesforce release notes guidelines. Work with the Teladoc audit team and ensure due process is followed for production maintenance. Document the technical design documents and direct the same to the remaining team members in the project. Follow the software development life cycle to gather requirements. Analyze the user requirements and plan the technical solution. Set up procedures to improve the existing system design. Developed field & page layout customization for standard objects like accounts, contacts, and leads. Created Users, Profiles, and Roles, assigned Profiles to Users, and assigned Users to Roles. Document the best practices when designing changes in existing systems for better operational efficiency. Follow customer s quality assurance policies and test all solutions accordingly. Design industry best practices to fetch data from databases with efficient optimization coding techniques. Document the design specifications and coding techniques to application development staff and customers. Develop a program to connect different systems to communicate and exchange data. Alameda County District Attorney's Office, Oakland, CA June 2019 to January 2023 Salesforce Business Analyst Responsibilities: Conducting Requirement Gathering Sessions, identifying stakeholders, and creating a RACI matrix. Interacting with business teams as part of requirement elicitation and documenting the requirements. Creating the user stories and acceptance criteria based on the requirements. Assisting the business team with UAT, capturing the deviations, and recording them on a bug tracker. Reviewing the test scripts performed by the QA team and validating against the requirements. SOW validations and monitoring of the project scope creep. Conducted GAP Analysis and enhanced business processes by integration. Creating a project implementation plan based on the deliverables with expected milestone targets. Experienced in resource planning and budget allocation based on the project's scope. Preparing the sprint burn-down charts and comparing them with the product backlog to improve the implementation plan. Conducting different sprint events like sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives. Implementing the change orders based on the scope creep from SOW. Creating training documents and conducting training sessions. Creating different documents like business requirement documentation, functional requirement documentation, process flow diagrams, and flow charts. Worked on Agile and Scrum Methodology for Salesforce custom app implementation. Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to the custom objects. Worked on data deduplication and updates in the production sandbox to maintain data Integrity. Designed and deployed Custom tabs, validation rules, and Auto-Response Rules for automating business logic. Experienced in declarative development as an Administrator. Managed and deployed Salesforce.com CRM solutions to multiple departments within the organization. Performed data cleanup and Data migration to/from salesforce.com. Visualizing data insights and communicating findings to teams across the Organization. Designed, developed, and visualized the reports to the attorneys. Sunmerge Systems Inc., Piscataway, NJ May 2018 to June 2019 Client Name: Aruba Networks Salesforce Administrator Responsibilities: Involved in migrating the legacy CRM system to Salesforce, gathering the requirements, and integrating with front-end Applications. Worked as a liaison between the Core Team and the Data Team. Developing data mappings and integration patterns with the partner system. Creating and managing complicated workflow rules, data validation, and triggers in collaboration with management, strategic planning & analysis employees, and end-users. Planned and led business requirements elicitation sessions to gather functional and non-functional requirements for the client's Salesforce technology enhancements and projects. I held brainstorming meetings with the development team to get them more involved in the requirements-level analysis. Prepared a requirements management plan and business and functional requirement documents. To aid system understanding, I created data and process flow diagrams. Outlined the organization hierarchy and created profiles and roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business. Configuring custom dashboards for various business groups based on their functionalities and needs. Created new custom objects, assigned fields, and designed page layouts, custom tabs, and components. Working with the development team to develop custom objects, fields, and standard object fields. Designed various types of email templates for auto-response to customers. Designed Custom tabs, Approval Processes, and Auto-Response Rules for automating business logic. Involved in system integration using Callouts, Triggers, and outbound messaging. Developed and published customized dynamic and complex Financial and sales reports/dashboards. Developed reports using Birst and PowerBI and visualized dashboards PowerBI. Themesoftek LLC, San Ramon, CA November 2016 to May 2018 Salesforce Analyst Responsibilities: Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, Force.com API, and Web Services. Involved in Salesforce.com Application Setup activities and customized the apps to match the business s functional needs. Created user accounts and public groups and implemented role hierarchies, sharing rules, and record-level permissions to provide shared access among different users. Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Assisted in designing and creating training material and conducted internal training sessions on Salesforce technology functionalities for business users. Designed custom dashboards for various user groups based on their business functionalities and needs. Created and deployed several reports for different user profiles based on the organization's needs. Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and filed updates to implement business logic. Set up automatic email notifications from Salesforce to directors on case updates and opportunities. Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis. Worked towards preparing a requirements management plan, business, and functional requirement documents. Salesforce Admin Cycle was implemented, which included Sales Cloud, Commerce Cloud, Service Cloud Marketing Cloud, Call Center, Chatter, and App-Exchange apps. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application. Created and customized Dashboards, Reports, and Report Folders for user profiles based on the organization's needs. Assisted with continuing Salesforce.com maintenance and administration, including data cleansing, custom objects, workflow, and campaign management. Yatna Engineering Solutions, India May 2013 to May 2015 Data Analyst Responsibilities: Worked on database capacity planning and space forecasting. Created tables and indexes and maintained Database Maintenance Plans. Created stored procedures for finding long-running queries, blocking sessions, archiving data from production to the archive server, and populating reporting data. Extensively used Joins and sub-queries for complex queries involving multiple tables from different databases. Migrated database from SQL Server 2008R2 to 2012 by using side-by-side migration. Created and modified Stored Procedures and T-SQL Queries for efficient data retrieval and consumption into the systems and report generation in SQL Server 2008, 2012, and 2016. Keywords: quality analyst California New Jersey