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Pragun S - BA/Scrum Master

[email protected]

Location: New York City, New York, USA

Relocation: Initial Remote

Visa: H1B

Pragun S BA/Scrum Master 959-242-9809 [email protected] New York City, NY Initial Remote H1B Career Summary Certified SCRUM Master (CSM) with 8+ years experience in SDLC projects, marketing/business operations and IT teams/industries. Experience in agile projects by practicing appropriate principles and applying Agile tools such as JIRA, Confluence, G-Suite, MS, Smartsheet. Excellent experience in gathering elicit requirements from clients, scoping areas for business opportunities, communicating the requirements with the team and verifying the solutions fulfil the clients requirements. Lead a team of 8-11 members. Facilitated Waterfall and Agile projects/methodologies based on clients process /requirements. Extensive experience in using MS Office Word, Excel, Power Point, Outlook, and Project. Experience in analyzing data and writing SQL queries. Strong communication skills which assist in stakeholder engagement, solving conflicts, effective negotiations. Experience in supporting product owner to maintain the course of the product backlog. Excellent experience in working and interacting with cross-functional teams, different levels of management and clients. Experience The Fidelis Group (Little Ferry, NJ) December 2018 Current BA/Scrum Master Project 1 Directly manage and support the project owner and client (SiriusXM) for the Direct-Mail Data Fulfillment Marketing project. This ongoing project focuses on providing tools, data services and print- fulfilment service to SiriusXM to inform their list of customers about current plans and radio accounts. Lead and initiated Agile focused work streams to coordinate & facilitate between software and program developers and the members of other teams. Created and managed a monitoring/controlled process for material items received related to the project. Experienced in conducting weekly sprints planning meetings with the team including developers and analysts to review sprint requirements and assign stories. Planned and facilitating daily sprints, sprint planning, sprint reviews, and retrospectives for discussing the continuous and recurring changes or updates within the BRD and the overall project. Identified and addressed potential risks and impediments that could impact project timelines or team productivity, fostering a proactive and solution-oriented work environment in adherence to Scrum practices. Organized Joint Requirements Planning (JRP), Joint Application Development (JAD) and Rapid Application Development (RAD) sessions/meetings when an update was made to the BRD. Used JIRA to track progress of the process in place and use it to track bugs/ fixes needed in the process or the programs, between different teams. Responsible for creating Functional Requirements Document (FDR), which provides application s functional requirements. Design & developed a new process for receiving client updates and requests for easy implementation of those changes in the current sprint or backlog. Frequently interact with the Quality Check (QC) and testing team for executing test plans and gathering feedback to solve any impediments or concerns with the process/product of the project. BA/Scrum Master Associate Project 2 Fidelis Group provides Data-Fulfilment and Print Services to various clients with multiples projects in the market at a given time. This requires an internal process for better communication and scheduling production between cross functional teams as well as the facility. Created process maps or flowcharts to visualize the current communication and production scheduling process. This helped in identifying inefficiencies, redundancies, and opportunities for streamlining the workflow. Participated in management meetings to gather business requirements, information from stakeholders, understanding of the current process in place to analyze or create appropriate scrum related meetings and practice most relevant principles. Gathered requirements from various teams, including the data-fulfillment, print services, and facility departments. Conduct one on one meetings, workshops, or surveys to identify pain points, bottlenecks, and areas for improvement. Communicated high level requirements to developers. Became a liaison between the production facility manager and internal teams. Designed a comprehensive communication and process plan that outlines how information will flow between teams and the facility. This involved regular status meetings, use of clear communication channels (such as email, Slack, and project management tools), and defined protocols for reporting progress and resolving issues (such as Asana). Created/managed daily production meetings (daily sprint) to discuss and plan to maintain high business productivity. Created a process to maintain details to track and schedule production requests from all clients of the firm. Mentored and applied scrum framework/principles on blockers and new team members. Managed status weekly reports and presented the progress/changes to the upper management using JIRA. Continuously monitored the effectiveness of the new process and gathered feedback from stakeholders. Identified areas that required further improvement and adjusted accordingly. Regularly assessed key performance indicators (KPIs) to measure the success of the implemented changes. Brown Brothers Harriman & Co. (New York, NY) November 2017 January 2018 Compliance Systems Analyst Conducted daily sprints between team members to discuss new add-ons or updates. Managed testing for multiple financial applications by creating SQL and Unix (PuTTy) queries. Guaranteed data quality by testing various transactions for anti-money laundering team. Improved workflow by analyzing data and correcting errors in data lineage from upstream. Ensured compliance by conducting sanction screening for banking applications and transactions. ISH International L.L.C (New York, NY) March 2015 September 2017 Business Analyst Project The objective of this project is to establish a streamlined and efficient process for ISH International that buys and sells goods required by companies and the army through winning a competitive bidding process. The project aims to improve the company's operations, enhance supplier management, and ensure compliance with regulations to win large amounts of bids. Evaluated the current processes within the organization. Identified pain points and areas that needed improvement. Considered factors such as manual tasks, delays, lack of visibility, and difficulties in supplier management. Established a process for agencies and the army to communicate their bid requirements effectively. This involved standardized templates, electronic forms, and dedicated procurement portals. Developed criteria for supplier selection, considering factors such as quality, cost, delivery times, and compliance. Established a process for soliciting bids or proposals from potential suppliers and evaluating their capabilities. Assisted the project owner in facilitating Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives. Supported the development team in removing impediments and promoting self-organization and continuous improvement. Assisted in maintaining project documentation, including release plans, and risk registers, following Scrum artifacts. Contract negotiation and award: Defined the process for negotiating contracts with selected suppliers. Ensure transparency and fairness in the awarding of contracts, adhering to market regulations and guidelines. Order processing and fulfillment: Implemented an efficient order processing system, including mechanisms for tracking and expediting orders. Documented the pipeline processes, guidelines, and associated policies. Communicated the revised processes to all stakeholders, providing them with access to relevant documentation and resources. Education Rochester Institute of Technology (Rochester, NY) Graduated: December 2016 Bachelor of Science in International Business Harrisburg University of Science & Technology (Harrisburg, PA) Graduated: April 2020 Master of Science in Project Management Certified SCRUM Master (CSM) Certified: April 2023 ID 0705022 Skills Certifications: Certified Scrum Master (CSM) Project Management Tools: MS Project, JIRA, Confluence, Waterfall/Agile Methodologies, SQL Other Tools: Tableau, Mini-tab, Linux (PuTTy), Salesforce Computer Skills: Microsoft Excel, PowerPoint, Word, Command Prompt Other Languages: Hindi (fluent), Arabic (conversational) Honors: Dean s List, Rochester Institute of Technology Keywords: cprogramm business analyst information technology microsoft Colorado Idaho New Jersey New York Pennsylvania