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Dwaraka - Business Analyst

[email protected]

Location: Ellicott City, Maryland, USA

Relocation: Yes

Visa: H1B

Professional Summary: Over 15 years of total IT Experience as Business Analyst and Scrum Master working with various clients Product Development, Service, Government agencies, Ecommerce, Manufacturing, Banking and Telecom. Experience working in different phases of Software Development Life Cycle, including Discovery Analysis, Design, SOA, technical writer, Implementation in B2B & B2C consumer digital, project life cycle and Testing. Proficient in Object Oriented development processes and able to create various UML diagrams using BPMN 2.0 such as Use Case Model, Analysis Model, Design Model, Use case Diagrams, Behavior Diagrams and Class Diagrams using Rational Rose, Web based applications and MS Visio/ IServer/ iGrafx/ Camunda. Proficient in creating UX deliverables such as Wireframes/ Mock-up screens using Balsamiq, JustInMind a substitute of Figma for designing prototypes. Extensive knowledge and experience in Optimizing SCM, Shop Floor Management, Manufacturing Process Improvement, Supporting and enhancing POS (Point of Sale systems) & Ecommerce systems in Retail domain. Project Co-ordination/Management: Proficient in Project Co-ordination/Management with experience, working on small to medium sized projects as a project coordinator/manager, contributing to planning, estimating timelines, resource allocation and management. Directly involved in development and review of Project Initiation documents, Quality Assurance plans, Project Schedule, ART Agile Release Trainer, Business Requirement, Documents, Test Plan, Current/To-Be, and Root Cause Analysis Professional Experience: Client: Maxeon Solar Technologies (Elkridge MD) Dec 2022 to till date Role: Lead Business Analyst Project: Accounts Payable Automation The goal of the project is to automate the Accounts Payable and Accounts reconciliation modules of the Finance department for Maxeon Solar technologies. We automated the repeated tasks by using a data extraction platform which reads, extracts and displays on the .net Portal. The application consists of other features such as validation of invoices and verification by two-way/three-way matching with the Purchase order in the Oracle EBS ERP. Responsibilities: Conducted requirement gathering sessions and JAD sessions for detailed requirements from the business users. Collaborated with the client internal and external stakeholders to understand the current state of finance department accounting and Accounts Payable functionality. Reviewed the AP processes with the process owners to identify the right automation candidates. Documented the user stories, integrations, system specifications using the Project management tool Jira. Documented the detailed processes using BPMN 2.0 notations for the internal and external stakeholders and scheduled review meetings to obtain sign-off from the department heads on the enterprise architecture and sequence diagrams. Created feature wise requirements user stories in Jira and reviewed with the respective business teams. Assisted development teams in the sprint cycles to explain the user stories and acceptance criteria. Lead detailed design sessions to outline a backlog of implementation tasks managed through an agile process and backlog management including stand-ups, grooming, and retrospectives. Environment: Oracle EBS, Microsoft Office (Word, Excel, PowerPoint, Access), Microsoft Project, Visio, Outlook Email/Calendar, SharePoint, JIRA Client: State of Washington DC (Department of Education) Jan 2022 to Dec 2022 Role: Business Analyst (Childcare Management System) Project: Childcare Management System The goal of the project is to build custom applications for the DC state department/Office of Superintendent of Special Education end users. The application has two modules; Licensing module is where the providers can apply and manage the daycare licenses and Subsidy module is for the prospect parents to apply for the child subsidy enrollment with the daycare centers. Responsibilities: Worked as a point of contact between the client Department of special education and CITI. Gathered requirements for the service improvement changes and defined use cases diagrams, documented user stories using UML methodologies on Azure Devops. Created 6 major process flow documentation for better understanding of the Licensing and Subsidy modules. Created user stories along with acceptance criteria in the Azure Devops Worked with the individual process owners to understand the functionality and get help in process flow documentation. Facilitated JAD sessions to organize and understand Business requirements and functional specifications. Assisted Project manager in preparing project plans, project schedules, requirement traceability, work breakdown structure(wbs) and maintained RACI chart. Documented the enterprise level applications and the integrations by detailing in the enterprise architecture diagrams. Worked on reducing the turnaround time for the OSSE Licensing staff to review, validate, inspect, and approve a licensing application. Created UX deliverables such as wireframes, sitemaps, click-through prototypes that capture a key flow through interactive user experiences, and other presentations that help the developers and designers understand what to build. Worked with the CMS Staff on the subsidy requirements and product customizations as part of the exiting processes. Created and updated the RTM matrix and mapping the requirement ids with the user stories. Participated as part of the UAT along with the client and used to help the client on the application navigation. Environment: .net, Microsoft Office, Microsoft Project, iGrafx, JIRA, Agile Scrum Client: Xerox Corporation (Remote) May 2021 to Jan 2022 Role: Business Process Analyst (ServiceNow ITSM, CSM) Project: Service Management Digitization The goal of the project is to document and digitize the Xerox business processes on ServiceNow for the ITSM service management module which includes assignment, dispatchment of service agents and performing onsite service sub-processes. Responsibilities: Performed duties as both Process and Business analyst on the project. Reviewed the existing Service management processes to understand the current state of the flow. Conducted individual meetings with the various Xerox department stakeholders, ServiceNow team and process owners to identify the gaps in the Customer Service Module processes. Documented the complete process map for each individual department processes and to document the gaps for process reengineering. Conducted story board sessions with the process owners to perform gap analysis and document both the future state and the sub-process flows using MS Visio. Streamlined processes and teamed up to enhance Field Service Management, Incident Management, Customer Service Management (CSM) case creation, Work order task creations and assignment of the tasks. Gathered and analyzed client s business requirements for application design, configuration, and implementation of UI/UX web initiatives. Performed application testing for the processes on the ServiceNow front-end case creation and the technical service representative process on mobile application to understand the current state of the requirements. Engaged with the Process owners for continual improvement program to improve the service quality to the Xerox business customers. Managed a high-visibility project by gathering requirements, tracking activities and schedule, and working closely with ServiceNow team members to implement the changes. Worked on various modules of ServiceNow like Incident management, Service catalog, Incident, Asset management and reporting. Environment: ServiceNow CSM, Microsoft Office (Word, Excel, PowerPoint, Access), Microsoft Project, Visio, Outlook Email/Calendar, JIRA, Android, IOS, Agile Scrum Client: Messers Cutting Systems (Remote) Feb 2020 to Apr 2021 Role: Business Analyst/ Scrum Master (Process Automation) Project: Accounts Payable Automation The goal of the project is to automate the repeated jobs that are part of the Accounting Payable process. We developed an In-house data extraction platform which reads, extracts and displays on the Sailotech AP Portal. Responsibilities: Facilitated interviews, document analysis, requirements workshops, surveys, and site visits; prepares business process descriptions, use cases, scenarios, business analysis, tasks, and workflow analysis. Reviewed test cases while adhering to established software quality standards in general for measuring software quality assurance. Engaged with the Infor M3 LN team to prepare the SIPOC process documentation. Conducted requirement gathering sessions and JAD sessions for detailed requirements from the business users. Collaborated with the client internal and external stakeholders to understand the current state of finance department accounting and Accounts Payable functionality. Reviewed the AP processes with the process owners to identify the right automation candidates. Demonstrate capabilities and understanding of concepts within HTML, CSS, Javascript, responsive, and mobile client technologies. Automated 6 FTE and repetitive jobs to reduce the turnaround time from 28 days to 5 days for PO and Non-po especially, Payroll, utilities and PR. Documented UX/UI requirements using the techniques with a wire framing and prototyping tool such as Balsamiq, Axure, Just-in mind. Documented the user stories, integrations, system specifications using the Project management tool Jira. Environment: INFOR M3 LN, Microsoft Office, HTML, Microsoft Project, Visio, Outlook Email/Calendar, SharePoint, JIRA Client: Hyva Automobiles Industries Dallas, TX Dec 2018 to Feb 2020 Role: Business Analyst Project: Supply Chain Automation The goal of the project is to digitize the smart factory functionality which includes complete supply chain and the modules Advance Shipment Notice, Gate Entry, GRNs, Warehouse Receipt/ WH 2/3-way matching, Inspection and Put away processes. We developed a front-end Java portal which gives access to all the suppliers and integrated with Infor ERP using multiple APIs to push and pull the data. Responsibilities: Performed duties as Business Analyst / SME for the entire application and feature design. Lead detailed design sessions to outline a backlog of implementation tasks managed through an agile process and backlog management including stand-ups, grooming, and retrospectives. Collaborated with delivery teams from Infor technical team and subject matter experts/customer to establish the technical vision and analyze trade-offs between usability and performance needs. Able to translate business requirements into a solution design, modeling transactions through the system to ensure that the business requirements are met. Proficient in understanding the enterprise architecture, conceptual, logical and application design stages. Participated in the initiation phase of projects to generate project charters that define scope, identify business objectives, and impacted stakeholders. Environment: INFOR M3 LN, Microsoft Office (Word, Excel, PowerPoint, Access), Microsoft Project, Visio, Outlook Email/Calendar, SharePoint, JIRA Client: KPMG Woodcliff Lake, NJ, USA Apr 2017 to Nov 2018 Role: Business Process Analyst/ ServiceNow Project: ITS Global Process Excellence The goal of the project is to create the organization processes and digitize processes on ServiceNow platform and streamline processes across KPMG member firms to a common platform. Responsibilities: As business / process analyst engaged with various KPMG departments from North America and Netherlands on the Global process excellence project. Documented twelve organization and enterprise processes as part of Process excellence project. Conducted story board sessions with the Process Owners to understand the current state and documented future state process flows using MS Visio. Created requirements to digitize HR organization processes using ServiceNow for Global KPMG departments. Reviewed existing IT processes in ServiceNow to identify the gaps and areas of improvements and enhancements. Conducted process review sessions to identify the automation candidates to digitize on ServiceNow implementation. Collaborated with RPA developers in preparing Process Design Document (PDD)s, Solution Design Document (SDD)s and other automation artifacts. Created detailed process flows using BPMN 2.0 on IServer. Engaged with the internal teams to create Service Now requirements (Technology Services, On boarding of Applications & IT services) for application development, design, and deployment. Assisted technical teams to roll out new applications and modules on the ServiceNow platform. Collaborated with the business intelligence teams to create Executive dashboards on PowerBI as part of DnA project. Environment: ServiceNow ITSM, JIRA, MS VISIO, BALSAMIQ, APIs, AGILE Scrum Client: State of Minnesota, Saint Paul, MN May 2016 to Mar 2017 Role: Business Analyst/ Project Coordinator Project: ELS eLicensing (Department of Peace Officers Standards and Training Law Enforcement Agency) E-Licensing (ELS Project) is a state licensing project to develop web-based applications for the citizens and state regulatory agencies to manage professional and business licenses through a simple, user-friendly online process. Responsibilities: Collaborated with the agency internal staff to discuss the processes and the requirements. As part of MN.IT department, created SaaS based proposals on Salesforce within the state department. Designed application web mockups and screen mockups for the feature related to aspirants continuing education credits. Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement initiatives. Facilitated scrum ceremonies like backlog grooming, sprint planning, retrospectives, daily stand-ups and experienced in writing User Stories in Rally Engaged with the Law Enforcement department of MN to identify areas for business improvement that include a workflow study, process mapping and streamlining the process. Environment: Saleforce.com platform, Rally, SharePoint, BPMN 2.0 MS Office, MS Visio, Windows XP, Agile Scrum, GAP Analysis, BPMN, Process Modeling, Azure, Rally Client: State Street Corporation, Kansas City, KS Jul 2015 to May 2016 Role: Lead Business Analyst/Product Owner Project: Alternative Investment Solutions Reporting & Compliance ERP is a Customized B2B Reporting platform, which generates various reports for internal hedge, B2B fund managers and to external financial clients. The reports are scheduled to run immediately or later for data extracts for Hedge Fund managers and end clients. Responsibilities: Gathered requirements using techniques Brainstorming, constant interactions with the business owners and application owner. Maintained and monitored SCRUM Artifacts-Sprint Backlog, Sprint Tasks, and Sprint Burndown Charts using JIRA. Worked with the development team to identify and manage the required and optional functionalities and properties using Drupal. Environment: RTM, Gap Analysis, Agile Scrum JIRA, UAT, Drupal, HTML, TXT, XLS, XML, SQL, MS Office Employer: Cloudgensys Baltimore, MD Sep 2014 to Jun 2015 Role: Business Analyst (B2B Platform) Project: IBO Marketplace Web Application (eCommerce) The project involved in designing a service-based educational ecommerce web platform called IBO Market Place, it is an application where qualified individual (resources) and prospect clients (Companies) are connected to publish the educational content and able to purchase or subscribe to the content. Responsibilities: Conducted SCRUM story analysis and sprint stories execution in Jira for SCRUM Sprint planning. Perform usability testing by using wireframes and prototypes to identify user expectations and main pain points. Worked with the team on SOAP, Rest and Restful Web services and implemented Restful web service with the use of URI templates and content negotiation. Employer: Symbiotic Infotech June 2009 to Jan 2014 Projects: IVR Billing system, Voice Bridging Application, Portfolio Management Employer: Geneva Software Technologies Ltd, India Jan 2008 to May 2009 Role: Business Development Executive Educational Qualifications: Master s in business administration from SWISS Business School, Switzerland in 2006. B.E in Electronics & Communications from VelTech Engineering College in Chennai in 2004. Certifications: Certified Scrum Master CSM by Scrum Alliance Certified Scrum Product Owner CSPO Certified Robotic Process Automation Business Analyst by UiPath Certified CMMI Lead Auditor Keywords: user interface user experience information technology purchase order microsoft Colorado Kansas Maryland Minnesota New Jersey Texas