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Naresh - Business Analyst / Product Manager

[email protected]

Location: Austin, Texas, USA

Relocation: Anywhere

Visa: H1B

SHETTY NARESH KUMAR Product Owner / Sr BA 804-215-1668 SUMMARY Highly meticulous and self-motivated Business Analyst and Product Owner with 15 years of experience in various industries, including Banking solutions, NBFC, ERP, CRM, General Insurance, Fintech, AI and Supply Chain. Extensive multi-disciplinary expertise in delivering and deploying large-scale projects using several Software Development Methodologies, such as Agile and Waterfall. Practice in the development of Web-Based Applications, Client-Server projects to take on demanding roles to comprehend business process flows & needs, capture, evaluate, and document requirements, and then support the communication and delivery of those requirements. Solid knowledge of BPMN and DMN designing processes and decision matrix utilizing Camunda and Lucid Charts. Excellent work ethic and interpersonal skills, combined with strong communication, writing and analytical abilities, characterize a dedicated team member. PROFESSIONAL SKILL SET Methodologies: Agile, Waterfall, Hybrid Frameworks: Scrum, Kanban Languages: SQL, JavaScript Modeling Tools: UXPin, MS Visio, Lucid Chart, Figma, Balsamiq, Axure RP Web Technologies: XML, JSON, SOAP, RESTful API Databases: Azure SQL, SQL Server, AWS BI Tools: Power BI Version Control: GitHub, Source Tree. Testing Tools: Postman, SOAP UI Documentation Tools: SharePoint, Confluence, Google Drive, One Drive, MS Office 365 Project Management Tools: JIRA, ClickUp, Aha! Roadmaps, Communication: MS Teams, Slack ERP: Oracle, SAP, MS Dynamics, Odoo, Zoho, Acumatica PROFESSIONAL SUMMARY Professional experience and excellent end-to-end comprehension of all the phases and methodologies of System Development Life Cycle (SDLC) including Waterfall, Agile/Scrum/Kanban/SAFe and Hybrid. Extensively experienced in leading traceability throughout the software development lifecycle using various Project management tools like JIRA, Gantt Chart, ClickUp Trello. Experienced with eliciting requirements using techniques such as Interviewing, Questionnaires/Surveys, Document Analysis, Interface Analysis, Requirements Workshop, and joint application development/design sessions (JAD) Performed various analysis like GAP Analysis, Impact Analysis, Root Cause Analysis and Cost-Benefit Analysis to validate the feasibility of decision and strategies and analyzed if the action plans meet the business requirements. Created and documented whole SDLC life cycle artifacts-based project applied methodology: Agile (scrum) - product backlogs, sprint backlogs, epics, features, user stories, defects and acceptance criteria, Waterfall - business requirement document (BRD), functional requirement document (FRD), system requirement document (SRS), etc. Proficient with UML and BPMN diagrams: Use case diagrams, Activity diagrams, Sequence diagrams, and Swim-lane diagram using tools like Microsoft Visio, Lucid Chart, Camunda Modeler. Designed and presented Static/ Dynamic prototypes, wireframes & mockups using UXPin to stakeholders in order to better understand UI/UX expectations. As a product owner worked in gathering requirements, writing User Stories, breaking down Spill-Over ones using S.P.I.D.R, validating quality using INVEST criteria, establishing Acceptance Criteria using Gherkin format and prioritizing user stories using MoSCoW techniques to ensure they meet the Definition of Ready (DOR) Working experience in SQL, SAP, Oracle, Salesforce, Python, Artificial Intelligence (Al), Agile, SCRUM. Facilitated Scrum ceremonies including Backlog Grooming Sessions, Sprint Planning Meeting, Daily Standup Meeting, Sprint Review Meeting and Sprint Retrospective Meeting. Integrated requirements planning, requirements development, requirements verification, and requirements change management into the requirements management process. Tremendous experience in formulating the Requirement Traceability Matrix (RTM) integrated into the JIRA, and Confluence to validate all the test cases' requirements. Collaborated with Off-Shore Team and On-Shore Team in different time zones and maintained project plans and schedules to deadlines. Mastery in the use of Agile related tools such as JIRA, and ClickUP to document and visualize stories, tasks, and measure performance through KPI s including Burn-Down Chart, Burn-Up Chart, and Velocity Charts Vast exposure on Product Strategy, Customer Segmentation and Market Analysis. Worked vastly on HR based applications including Workday & Successfactor Involved in Product Management, Competitive Intelligence, & Pricing. Assisted testers in testing the webservices after development by verifying request and response using POSTMAN and SOAPUI. Excellent knowledge of testing type like Regression, Integration, Smoke Testing and User Acceptance Testing (UAT), and log and track defects accordingly. Proficient in developing and executing Test Plans, Test Strategies, Test Scenarios, and Test Cases based on the User Stories and Acceptance Criteria defined according to the business requirements. Excellent communication, problem-solving, critical thinking, conflict resolution, facilitation, and documentation skills along with proven track record in producing high quality work under tight schedules and in multi-tasking to meet business goals. EXPERIENCES Facilitated business requirements gathering, use case development, and documentation of user requirements and business processes, ensuring deliverables were aligned with project goals. Oversaw requirements discovery, solution design, user story writing, feature development, and user acceptance testing. Defined the vision and roadmap for the products being delivered. Interpreting business needs and applying innovative solutions. Oversaw and supported Functional Requirements gathering. Collaborated with stakeholders to understand their needs and problems. Collaborated with cross-functional teams. Documented detailed product concepts in the context of user needs, business impacts, and technical requirements. Initiated the Product Owner work plan and user story process flow to create transparency, give the team a clear route to position their responsibilities, and get rid of any misunderstanding that wasn't essential for the collaboration effort. Worked with the project manager and Delivery Team on the Product Roadmap (User Story Mapping) and Release Planning. Associated with the Product Manager to assess, clarify, and document the request from a business perspective before converting it to application solutions for the offshore team's development work. Established connections with the business stakeholders to clarify features and gather requirements. Convened backlog grooming and technical grooming sessions to polish the backlog, fill in any gaps in the team's comprehension of the stories, and improve alignment with the work. Part of Workday application system and closely worked on all modules of Workday Supported Business System Analysts to write BFF User Stories Project/Product: HawkHR (Oracle Cloud ERP Project) Served as a liaison between stakeholders and team by identifying, understanding, and documenting business needs. Proven leadership skills, specifically leading by example servant leader managing a team not by telling them what to do, but by removing impediments that get in their way and by coaching them in agile environment. Leading team of software engineers and UI/UX designers. Defining and overseeing efficient SDLC procedures to ensure quality and efficient code development. Recruiting new engineers. Documenting business requirements for implementation by software engineering department. Identified the key stakeholders, business users of the application and prepared a RACI matrix to facilitate communication for any sort of requirement and business clarifications. Identified the scope and gathered business requirements of the project by facilitating requirement workshop, one-to-one interviews, and performing job shadowing, maintained MOMs for all these meetings to facilitate documentation phase and for reference. Involved in maintaining the Requirements Traceability Matrix (RTM) across the deliverables and test cases. Used Jira and Confluence for project and documentation management to manage project functions, track bugs, and store & organize all the content around the project. Involved in the design of UML diagrams, such as use case diagrams, business flow diagrams, activity/ workflow diagram, and sequence diagrams using Lucid chart. Decomposed BRD into meaningful User Stories and ensured that the user stories meet the INVEST (Independent, Negotiable, Valuable, Estimable, Small, Testable) criteria, established Acceptance Criteria using Gherkin format and prioritized user stories using MoSCoW. Conducted sprint ceremonies like daily standup, Review, Retrospective sessions in the absence of scrum master. Attended Scrum of Scrum Meetings to resolve dependency related issues between different development teams. Management, analysis, and implementation of BPM solution to achieve improved efficiency in processes. Worked in cadence with different Agile Teams to achieve the Iteration Goals with Built in Quality and attended the Scrum of Scrum meetings to discuss about Up-Stream and Down Stream Dependencies between the teams and to come up with a possible list of solutions. Prepared Mockups and did Wireframes for better understanding of the GUI using Axure RP Aided the business intelligence team in providing the insights on types of reports to be extracted. Supported with QA team to design and develop Test Plan and Test Cases to perform User Acceptance Testing (UAT), Functional Testing and Regression Testing Prepared the User Manual Guide and helped the Testers run the Test Cases for the UAT Testing. Documented all remarks in UAT ensuring all the Bugs/Defects are raised as a ticket and resolved immediately using the Requirements Traceability Matrix (RTM) to locate the errors precisely. Analyzed the defects in UAT and production and categorize, prioritize them, and then assign it to the right resource for fixing the defects. Promoted to Engineering Manager from Product Owner and given the responsibility to lead the software engineering team. Worked extensively on Oracle Cloud ERP project with all Sales module integration. Involved in HR module application which is part of Workday and migration done from SAP Succesfactor Project/Product: CorTracker (IMS & CRM) Oracle ERP project SAP Successfactor to Workday force Facilitated Triage calls to identify defects by performing Root Cause analysis and mitigated it along with the development and testing team. Analyzed the business domain, stock the product backlog, and groom the product backlog. Performed various analysis like GAP Analysis, Impact Analysis, Root Cause Analysis and Cost-Benefit Analysis to validate the feasibility of decision and strategies and analyzed if the action plans meet the business requirements. Created prototypes and recorded user stories in product backlogs to translate abstract descriptions into visual representations. Assisted in converting high-level requirements EPICS into small User Stories as well as tasks if necessary. Discussed with stakeholders to keep the backlog up-to-date and ensure that backlog items are prepared for upcoming sprints. Collaborated with business team in prioritizing and estimating the user stories using MoSCoW and Planning Poker techniques. Assisted acting as Scrum Master facilitating scrum activities to balance of the three pillars of Scrum Transparency, Inspection, and Adaptation by operating scrum meetings. Participated in Sprint Planning and defined the work items that were supposed to be delivered in the sprint and how that work will be accomplished. Actively engaged business users in the Sprint Review and demonstrated Potentially Shippable Product Increment (PSPI) to validate on agreed requirements as per the defined Definition of Done (DoD) created by myself and business stakeholders, get their immediate feedback. Held recurring meeting - sprint retrospective at the end of sprint to conclusion the performance status during the previous sprint cycle and the improvement for the next sprint. Involved in Daily scrum meetings, Sprint planning, Sprint review and Sprint retrospective, and aided in maintaining artifacts such as Product Backlog, Sprint Backlog and managed to resolve Dependencies and Impediments in every scrum ceremony. Actively engaged business users in the Sprint Review and demonstrated Potentially Shippable Product Increment (PSPI) to validate on agreed requirements as per the defined Definition of Done (DoD) created by myself and business stakeholders, get their immediate feedback. Created Use Case diagrams, business flow diagrams, Activity/Workflow diagrams using drow.io. Conducted JAD and Brainstorming sessions for refining the requirements in coordination with multiple teams. Project/Product: ChaoDesi (USA) Performed Document Analysis and conducted Stakeholder Interviews to elicit high-level functional requirements. Created Use Case diagrams, business flow diagrams, Activity/Workflow diagrams using drow.io. Conducted JAD and Brainstorming sessions for refining the requirements in coordination with multiple teams. Spearheaded time-boxed Daily stand-ups and conducted Parking-lot sessions to resolve impediments for members of the development team. Monitored the team progress through Burn-down charts and used quality metrics to monitor quality. Assisted Product Owner and development team in breaking down Features and User Stories. Management, analysis, and implementation of BPM solution to achieve improved efficiency in processes. Created Mockups and Wireframes for better understanding of the GUI and worked with the line of business, the technical team to identify the Client Side, Server Side and Database Validations Effectively conducted Change Request Management and assigned priority on each change. Conducted UAT (User Acceptance Testing) and wrote the Walk-through Documents for UAT Reviewed test scenario/cases, test plans and maintained the Requirement Traceability Matrix (RTM) Project/Product: HDFC Bank & Life (Core Banking & Group Benefit) CASPA (Oracle Cloud ERP/ CRM Application) TR (ATS Application) Handling a team of 6 Members. Handling Domestic IT Staffing & Solutions. Handling Contract & Contract to Hire model requirements, Cold Calling, Client Interaction (Domestic) Client Acquisition /Accounts Handling & Generation, End Client Serving, Client Retentions, Negotiations, Invoices, Payment, Sales Cycle, etc. Project/Product: Client Acquisitions, MSA, Business Development Clientele Cisco, Intelligroup Asia, ITC Infotech, Sonata Software, IBM, Accenture, Mahindra Satyam, Virtusa, etc. Conducts in-depth study on customers business requirements relating to company products. Determines scope of projects and makes presentations of projects findings and recommendations. Conducted Gap analysis to assess the strengths and weaknesses of the proposed project (To-be state) as compared to the As-is state documented in terms of various components. Handle support tickets pertaining to ERP application. Assisted Product Managers in creating FSD and BSD Project/Product: NRIYP (Yellow Pages Portal) New Market Development: Identifying new markets and formulating policies to tap profitable business opportunities and territory management. Corporate Proposals, SLAs and Business operations - Make presentations, corporate proposals, Agreements, minutes of the meeting and user manuals, both functional and technical. Training - Prepare and deliver End User Training Image Building - Propose plans and implement image-building exercises for gaining credibility and market share. BMR - Perform process mapping and arrive at a Business Mapping Report (BMR) Customer Relations: Manage pre-and post-sale customer support and client relationships for global enterprises (even with the training & development programs). Planning: Plan the implementation of marketing programs, sales force trainings, conferences, special events, exhibits, workshops and publications. Design: Analyze customer requirements and design/implement innovative custom solutions and services. Key Clients: Kanbay, Conseco India, Airtel, Infor Solutions, Hutch, Dell International, Infotech Enterprises, TCS, Reliance Communications, D.E.Shaw India, Sumtotal Systems, I-labs etc. Project/Product: Clients: Kanbay, Conseco India, Airtel, Infor Solutions, Hutch, Dell International, Infotech Enterprises, TCS, Reliance Communications, D.E.Shaw India, Sumtotal Systems, I-labs etc. EDUCATION BTech (CSIT), JNTU, India 2000 - 2004 MBA (Marketing, Sales & Finance), IIPM 2004 - 2006 Keywords: quality analyst business analyst artificial intelligence user interface user experience business intelligence rlang information technology microsoft Alabama