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KHUSHBU PATEL - Sales Developer

[email protected]

Location: New York, New York, USA

Relocation: Ys

Visa: H1B

KHUSHBU PATEL-SR. SALESFORCE DEVELOPER +1 (614)-810-0184| [email protected] https://www.linkedin.com/in/khushbukp-525/ https://trailblazer.me/id/kkapatel PROFESSIONAL SUMMARY Over 12 Years of IT experience which includes over 7 years of experience in Salesforce.com CRM Platform and Apex technologies and around 4 years of experience as a Java developer. Apex Development: Proficient in developing and customizing Apex code to implement business logic and automation using Apex Triggers, Apex Batch Classes, Apex Controllers for Lightning Components, and Asynchronous Apex using Queueable Apex. Lightning Components: Experience in creating Lightning Components, utilizing the Salesforce Lightning Component Framework to deliver responsive and reusable user interfaces using both Aura and LWC with HTML5, JavaScript, CSS3, SLDS, and LDS. Experience on writing jest tests for LWC components for unit testing at client side. Declarative Tools: Used Validation rules, Flows Record Triggered flows and screen flows, Lead assignment rules, permission set groups, Case assignment and escalation rules, Duplicate and Matching rules, Lightning App Builder, Lightning UI/UX. Data Migrations: Successfully executed data migration projects, including data extraction, transformation, and loading (ETL), ensuring smooth and accurate data transitions between different systems and Salesforce org using tools such as Data Loader, and Data Import Wizard. Salesforce Clouds: Extensive experience in implementing and configuring Salesforce clouds, such as Sales Cloud, Service Cloud, and Experience Cloud, Health Cloud. Knowledge of Marketing Cloud. Data Model and Security: Proficient in designing and implementing scalable and efficient Salesforce data models, ensuring data integrity, relationships, and security. Experienced in defining object-level and field-level security settings, profiles, and sharing rules. Integrations: Extensive experience on multiple integration projects which include both outbound and inbound integration between salesforce and REST-based web services. Experience integrating Platform Events for pub-sub integrations. Integration Design Patterns: Experience working on multiple integration patterns such as Real-time integrations, on-demand integrations, change event-based integrations, batch and scheduled-based integrations, point-to-point integrations, and middleware integrations. Middleware Tools: Experience working with MuleSoft which served as a middleware tool between salesforce and multiple vendor application products. Experience working with Information which served as an ETL tool between Salesforce and other databases. Deployments: Expertise in deploying Salesforce applications and customizations using Salesforce tools like Salesforce DX and Change Sets. Experience using App exchange products for deployments such as AutoRabbit, Flosum and Gearset Version Control: Experience with version control systems like Git or Bitbucket or SVN. Experience using GIT and gearset integration to automate deployments using pipelines. App exchange products: Experience working with Conga Composer, Pardot Marketing tool, DLRS, Salesforce Maps, Flosum, and Health Grades. Implemented the BasicGov App-Exchange licensing product for a division. Documentation and Knowledge Sharing: Experience creating comprehensive technical documentation, including solution designs, technical specifications, troubleshooting steps, known issues, and resolutions. Share knowledge and provide training to other team members to enhance the overall support capabilities. Agile Methodology: Familiarity with Agile development methodologies, participating in sprint planning, daily stand-ups, retrospectives, and ensuring timely delivery. CERTIFICATION Certified Salesforce Administrator Certified Salesforce Platform Developer WORK HISTORY CVS HEALTH Lead Salesforce Developer/New York / Sep 2022 Current Project Overview: CVS Health uses a salesforce service console as a support application for online agents. CTI integration helps the agents land on Salesforce member information. The entire member information of the customer is built by integrating Salesforce with multiple REST-based web services to internal applications. Member information such as Claims, Prescriptions, Rx availability, Rx refill, and Pharmacy association is displayed on Lightning components. Responsibilities: Developed Lightning Web Components (LWC) to display member information, including claims, prescriptions, Rx availability, Rx refill, and pharmacy association, on the Salesforce service console. Implemented interactions between Aura components and Lightning Web Components (LWC) using Lightning Message Service (LMS) and component events, facilitating seamless communication and data exchange between different components. Implemented LWC to retrieve data from internal REST-based web services and seamlessly integrate member information into the Salesforce platform. Utilized asynchronous Apex and Fetch API to make REST callouts from LWC, retrieving data from internal applications and third-party systems. Implemented JSON parsing to extract relevant information and display it to users. Leveraged Workspace API to programmatically open and navigate to specific tabs, subtabs, and records within the Salesforce console, improving efficiency and streamlining workflows for users. Implemented data binding in LWC to ensure real-time updates of member information and synchronization between Salesforce and internal systems. Implemented asynchronous Apex in LWC controllers to handle long-running processes, such as data retrieval from REST services, ensuring a smooth user experience. Developed custom LWC utilities and reusable components to promote code modularity, improve development efficiency, and maintain a consistent user interface across different LWCs. Utilized Lightning Data Service (LDS) to interact with Salesforce data, including querying, creating, updating, and deleting records, ensuring data integrity and security. Implemented custom LWC event handling to facilitate communication and data exchange between LWCs, allowing for a seamless user experience and improved component reusability. Optimized LWC performance by leveraging JavaScript and CSS best practices, implementing lazy loading techniques, and minimizing network requests for improved page load times. Worked on Service Cloud and Sales Cloud, supported cases, and developed workflows and triggers for automated case resolutions. Followed Salesforce development best practices, including code reviews, unit testing, and documentation, to ensure high-quality and maintainable LWCs. Implemented error handling and exception management in LWC, including displaying appropriate error messages to users and logging errors for troubleshooting and debugging purposes. Experience working on Record-Triggered Flows, Screen Flows, and Schedulable Flows and auto-launching flows from LWC and Apex code. Provided responsive design solutions for clients internal web-based products using Lean UX and design thinking. Responsible for story mapping and user interviews, developed UX strategies and user stories for the numerous projects worked simultaneously. Committed code from VSCode to Git Branches and used AutoRabbit to merge changes. Developing several POCs on C#.NET related to development. Collaborated with the cross-functional team, including UI/UX designers and backend developers, to gather requirements, define LWC functionality, and deliver solutions that meet business needs. Environment: Salesforce.com, Sales Cloud, Service Cloud, Community Cloud, Apex Controller, SOSL, SOQL, LWC, Apex Trigger, Copado, Data Loader, REST and SOAP Web services, Pardot, HTML5, CSS3, JavaScript, Jest, ANT, GitHub, and Force.com IDE CISCO Salesforce Developer (Community)/ San Jose, CA/ Feb 2022-Aug 2022 Responsibilities: Interacted with various business user groups to identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps. Built lightning web component to be used in Communities, created Apex Controllers and Triggers based on the business requirements. Identify, enable, and modify Community templates and Themes based on design criteria. Designed site maps, user flows, prototypes and wireframes for our products based on proven methodologies, stakeholder requests and end-user feedback. Developed Mockups and Personas Mobile and web Applications using the Adobe XD, Figma. Improved and expanded project platforms using Html, CSS, JavaScript and React to develop rich User Interfaces. Created web-to-lead, and web-to-case to support online lead capture and designed various types of email templates for auto-response to customers. Experience implementing service cloud: Omni channel, Knowledge base, Communities, Live chat agent. Worked on service console lightning application which contains multiple lightning web components using the Community cloud. Developed Apex Classes, Controller Classes, and Apex Triggers on Force.com for various functional needs in the application and experience in creating lighting pages inside Lighting Community Builder. Develop single lightning page lightning Web Components using a publish subscriber pattern to communicate between components. Worked with creating Batch classes for automating the quotes through Apex class. Involved in setting up Salesforce as the IDP (Identity Provider) to configure Single Sign-On (SSO) using SAML (Security Assertion Markup Language) to let users access network resources with one login. Worked on large Salesforce CRM implementations including improving Sales Processes, Partner Portal Implementation, Orders and Discounts, Integration, and legacy systems, etc. Worked on Salesforce community Portal cloud to provide access to employees, customers and partners to Salesforce data. Integrate features developed using Visualforce pages, Lightning Aura Components, and Lightning Web components. Worked with Lightning Partner Central Community and built many community pages based on the requirement and built several custom themes and overridden standard CSS to implement the style as per the business. Implemented Salesforce Service Cloud to streamline customer service operations, including case management, knowledge base development, and omnichannel support, resulting in improved customer satisfaction and reduced response times. Designed and implemented custom Salesforce objects and fields to capture call details, call recordings, and interaction histories for comprehensive customer profiles. Developed Apex Classes, Controller Classes, and Apex Triggers on Force.com for various functional needs in the application and experienced in creating lightning pages inside the lightning Community Portal builder. Worked on Static Resources, Page layouts, Remote site settings, Email services, etc. Used Data Flows and transformations to manipulate extracted data and override the metadata before loading it into a dataset. Worked on developing a customer portal and developed an application for portal users Involved in the deployment of the code developed in the Dev Sandbox to the QA Sandbox by using Salesforce Copado. Thorough understanding of the Salesforce licensing structure and services offered by Salesforce. Merging Branches in version control tools like GitHub and Bitbucket. Strong problem-solving skills and ability to work effectively in a collaborative team environment. Environment: Salesforce.com platform, LWC, Apex Class, Boomi, Apex Trigger, Force.com, Salesforce CPQ, Sales Cloud, Service Cloud, Community Cloud, Community Portal Apex language, JavaScript, Jest, Mocha, CSS3, HTML5, SOQL, Flows, Reports, Copado. UNION BANK OF SWITZERLAND (UBS) Salesforce Developer/ Nashville TN, USA/Aug 2020 Jan 2022 Responsibilities: Worked in Agile methodology, and attended daily scrum meetings, weekly grooming meetings, and sprint review meetings. Designed and implemented an efficient Lead Management Process, streamlining lead qualification, lead conversion, and queue management for the sales team. Triggered interface events by user interactions, which includes Lightning Web Component framework, and was involved in building Lightning Web Components using the aura framework. Built reusable UI/UX components with the lightning component framework. Created a Lightning page with some customizations based on the components used and created the Lightning app. Worked on Financial Force for financial revenue management, reporting, and Accounting. Have worked on Apex classes, Visualforce Pages, Controller Classes, and Apex Triggers for various functional needs in the application. Worked on salesforce LWC for building customized components replacing the existing ones and embedding Lightning Web components in the Visualforce page by using the new lightning out feature by event-driven programming. Implemented Salesforce CRM and Financial Force ERP to run our complete Engineering Services business with real-time metrics pertaining to operational and financial performance. Worked on Docusign integration with Salesforce for eSignature to provide electronic exchanges of contracts and signed documents to multiple users at a time. Managed and resolved complex technical issues related to Salesforce Revenue cloud configurations and integrations, ensuring the system s stability and performance. Developed and configured record alerts, action launchers, timelines, life events, and Referral Management to improve user productivity and enhance client interactions. Designed various Web pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the Financial Force. Performed inbound and outbound integration with an external system using REST, SOAP Webservices APIs, and JSON serializing and Deserializing. Migrating Metadata from one sandbox to another sandbox using Change sets, Bitbucket, and GitHub. Design and implement optimal CRM workflow configurations for Call Center Operations. Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Force.com API, HTML5, CSS3 Workflow & Approvals, Reports, Copado, Custom Objects, Batch Apex Interface, Custom Bitbucket, GitHub, Jira, Mocha Framework. THERMO FISHER Salesforce Developer-Admin / Pittsburgh, PA, USA / November 2019 - Aug 2020 Responsibilities: Involved in various stages of the Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, and testing. Implemented custom apex classes to pull data from a third-party chat application into Salesforce custom objects. Wrote scheduled classes to pull Customer Interaction with Chat Bot from the Chat application. Utilized SQL Server Management and Access to extract, transform, and load (ETL) large datasets for analysis, ensuring data integrity and accuracy throughout the process. Wrote SQL queries in Heroku to ensure data integrity between the systems. Migrating the pages from classic to lightning. Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features. Replaced the existing community template from the Visualforce plus tab to the customer community template and upgraded the page into a custom lightning page. Performed large and small-scale Data Migration using Migration Tool and Data Loader. Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects with lighting. Automated the import, extract, and Query activity using Automation Studio. Used Dynamic content for subject lines. Deployed many applications on the sales cloud and service cloud which includes the call center and marketing applications. Used Journey Builder in running more than 50+ Studio different campaigns along with Automation Studio and Contact Builder. Created Journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio, and Automation. Developed and deployed A/B testing strategies to roll out the control version to be used in the final email campaign. Involved in deploying Field Service Lightning in the Service Cloud to better track customer service calls to the call center, better manage Dispatchers, Field Technicians, Leadership teams and Customers using the FSL managed package, configuring dispatcher console, and FSL objects like Work Orders, Service Appointments, Service Resources and Territories. Managed Field Service Access of new team members by assigning specific permission set licenses, setting up Service territories, operating hours, field service inventory, work order management for field service, and setting up asset availability with scheduling policies. Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility. Engage with business stakeholders, Sales teams, and other users to understand their reporting and analytical needs. Translate their requirements to Tableau visualizations and provide recommendations on data presentation and analysis techniques. Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Journey Builder, Audience Builder, Email Campaign, Web Services, Visualforce, Sales Cloud, Community Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, HTML5, CSS3, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle. ALLY FINANCIAL Salesforce Developer-Admin / Charlotte, NC / May 2018 - October 2019 Responsibilities: Interacted with various business user groups to gather the requirements for Salesforce implementation and documented the Business and Software Requirements. Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, and export operations on millions of records. Used Force.com developer toolkit including Apex Classes, Apex Triggers, and Visualforce pages to develop custom business logic. Designed and developed an SFA-based Application on the Force.com Platform in the Salesforce.com environment with Apex programming language at the backend and Visualforce pages as User interface. Implemented pick lists, dependent picklists, lookups, master-detail relationships, validation, and formula fields to the custom objects. Customized User Roles, Role hierarchies, Profiles, and Sharing settings to ensure that the protected data is available only to authorized users. Created templates, approval processes, and approval page layouts and defined approval actions on them to automate the processes. Worked with SOQL, and SOSL queries with Governor Limitations to store and download the data from the Salesforce.com platform database. Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process. Created workflow rules and defined related tasks, email alerts, and field updates. Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields. Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts, Oracle, and Windows. VMWARE Salesforce Developer-Admin / Bangalore, India/ May 2016 - August 2017 Responsibilities: Involved and interacted with various business sales and marketing for gather the requirements for CRM implementation and project estimation timelines on a regular basis. Visualforce Pages using front-end technologies like JavaScript, HTML & CSS and included Apex Triggers for extra functionality and wrote Apex Classes and controllers to provide the functionality to the Visual Force pages. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals, and validation rules. Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs of the organization. Created user roles and profiles, security controls, and shared settings. Assist with validation of requirements gathered from the business. Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects. Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic. Made new feature enhancements on the Service cloud console view and developed some Visual force components. Designed various web pages in Visual Force for capturing various customer inquiries and implemented logic for migrating cases to different queues based on the type of customer inquiry. Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel, and interaction log. Created test scenarios on the Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment. Implemented service cloud functionality like case management, field service management, and CTI integration. Extensively used tools such as Informatica for integration of data with legacy ERP system. Environment: Salesforce.com, Salesforce Lightning, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, GitHub, HTML5, Java Script, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in. APOTEX Java Developer/ Bangalore, India / May 2012 - April 2016 Responsibilities: Developed many JSP pages and used JavaScript for client-side validation. MVC framework for developing J2EE-based web application. Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development, and Customization of the Application. Developed the User Interface Screens for presentation using AJAX, JSP, and HTML. Created and maintained mapping files and transaction control in Hibernate. Design and develop Servlets, Session, and Entity Beans to implement business logic and deploy them on the Web Logic Application Server. Designed and developed code for MVC architecture using struts framework that uses servlets, JSP, and Action Form, Action Class, and Action Mapping. Written and debugged the ANT Scripts for building the entire web application. Used XML to transfer the application data between the Client and Server. Used the JDBC for data retrieval from the database for various inquiries. Perform purification of the application database entries using Oracle10g. Participate in Client side and Server-side data validations using JavaScript. Environment: Core Java, J2EE, Servlets, JSP, JDBC, HTML, DHTML, AJAX, JavaScript, CSS, Single Pattern, Java Beans, Structs, JSTL, UML. EDUCATION Bachelor s in Computer Science Sardar Patel University-2010 Master s in Business Administration University of Potomac-2020 Keywords: csharp quality analyst user interface user experience information technology trade national California Idaho North Carolina Pennsylvania Tennessee