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Hemangi - Business Analyst

[email protected]

Location: Detroit, Michigan, USA

Relocation:

Visa: H1

H Thakur SUMMARY Seasoned Technical Business Analyst with total 15+ years of industry experience which includes over 7+ years of expertise in leveraging technical acumen and analytical skills to drive innovative solutions. Proficient in translating complex technical requirements into actionable business strategies, optimizing workflows, and enhancing operational efficiency. Adept at conducting in-depth data analysis, implementing robust IT systems, and collaborating closely with cross-functional teams to align technology solutions and business objectives. Skilled in utilizing a diverse toolkit of technical methodologies and tools to streamline processes and deliver measurable outcomes that drive business growth. A reliable, efficient, and versatile communicator with strong experience of working with product managers and developers in Automobiles, FMCG, Home Appliances Manufacturer. SKILLS Requirements Gathering and Analysis Data Analysis and Modeling Training and User Support Business Process Modeling and Improvement System Testing and Quality Assurance Analytical and Problem Solving Solution Design and Documentation Change Management and Stakeholder Communication Continuous Improvement WORK EXPERIENCE Siemens Digital Industries Software, Dearborn, MI May 2022 - Present Business Analyst & Onsite Lead: In Vehicle Software Team (IT Consultant - Ford): Accountable for gathering, evaluating, and documenting project scope, business requirements, technical specifications, and the overarching testing strategy. Develop documentation for Business Requirements (BRD), features, and requirements using an agile framework, incorporating the proposed solutions and Acceptance Criteria. Responsible to break down features into user stories, Prioritization, allocate user stories to iterations, and actively follow up with developers on their assigned tasks. Focus on collecting specifications for the IVS tool, aiming to streamline user tasks through the implementation of automation and efficient workflows to reduce the manual work by 25%. Establish an EBOM (Engineering Bill of Materials) framework to enable users for managing of their electrical components and Electronic Control Units (ECUs). Implement appropriate validation mechanisms to control user permissions and restrict actions based on roles. Partner with Ford Subject Matter Experts (SMEs) and business stakeholders/application owners to gain a thorough understanding of their systems to facilitate the development of a new features and enhancements. Responsible for managing the complete end-to-end delivery process, involves gathering requirements, conducting functional testing based on acceptance criteria, and present live demos to the end users/leadership. Present future strategies and current state of a system or feature to higher leadership Proficient in organizing documentation, feature tracking and user stories led to a 30% reduction in redundant efforts. Tata Technologies Inc., Detroit, MI Dec 2019 - May 2022 Business Analyst & Onsite Lead: IT Process Automation Team (IT Consultant - Stellantis): Collaborated closely with technology and business teams to align on the scope of incoming tasks, oversee/manage projects, refine product backlogs, and champion continuous improvement in these domains. Projects o Tricolor Automation Phase 1 Automated comparison of a Vehicle Assemblies between the current week and the previous week, visually presenting changes in green and red colors and prepare a change report. Phase 2 - Automated identification of the location of changed parts/assemblies within the vehicle. Benefits o 90% Eliminate manual labor o Rapidly detect all modifications on the vehicle and pinpoint the location of an altered part or assembly. o Server Health Check Report Remove the manual effort involved in monitoring servers by 100%. o High Availability and Disaster Recovery (HADR) The purpose of the HADR, High availability helps to avoid service interruption, while disaster recovery makes it possible to recover the systems and continue offering the services again quickly after a disaster. Managed an offshore development team and lead them from project initiation to the delivery of the final product Facilitated the development of new features and process enhancements by collaborate with Stellantis Subject Matter Experts (SMEs) and business stakeholders/application owners. Managed the complete end-to-end delivery process, involves gathering requirements, conducting functional testing based on acceptance criteria, and present live demos to the end users/leadership. Presented future functionality road map to higher leadership. Leveraged Service Now to organized knowledge articles, tracking of features and user stories led to a 30% reduction in redundant efforts. Tata Technologies Ltd., Pune, India March 2016 - Nov 2022 Business Analyst & Offshore Technical Lead: IT Process Automation Team (IT Consultant - Chrysler): Collaborated closely with technology, Onsite team, and Client to align on the scope of incoming tasks, oversee/manage small projects, and champion continuous improvement in these domains. Streamlined the simplification process to reduce manual efforts by 70%, leading to increased productivity Transitioned from AIX to Linux in the operating system necessitated the conversion of over 600 automation scripts. Provided Level 3 Support for Teamcenter and Teamcenter Visualization issues Proactively addressed multi-site issues to prevent delays, escalations, or incidents from other sites Teamcenter and NX Integration issues Consistently promoted a proactive approach within the team to monitor production servers, preventing P0 or P1 incidents Developed 20+ Linux scripts to automate job monitoring. As part of incident reduction efforts, recommended process improvement plans and automation solutions. Implemented automation for the import/export data process of FIAT to address data issues proactively. Built automation to deactivate users who haven't utilized the application in the last 30 days, resulting in cost savings on licenses for the customer. Enforced several ITIL processes to guarantee high-quality service for the customer. Ensured the team maintains a high level of competence and operational excellence Participated actively in solution design and pre-sales activities for the client 'BorgWarner , earning a cash reward upon successfully securing the project. AtoS IT Solutions and Services Pvt. Ltd. PLM Consultant IT Team (IT Consultant - P&G): March 2014 March 2016 Completed Knowledge transition at onsite within stipulated time from client P&G and onsite project team. Understood client system platform and work culture. Attended workshops and client meetings arranged at different P&G sites (Baby Care, Family Care and Fem Care) Provided L1 and L2 support for user s issues like Workflow stuck, Access Management, User management, Teamcenter issues, Application issues. Implemented agile incident management process using KANBAN Facilitated daily meetings Prepared and analyzed various KANBAN reports and suggested corrective actions Documented and SPOC activities IT Team (IT Consultant - PZ Cussons): Aug 2011 March 2014 Completed end-to-end 2nd level support Handled incidents, Change & Problem management as per Service level agreement. Analyzed root cause and providing suitable solution. Prepared documents related to issues and ensuring knowledge transfer for the team. Responsible for Teamcenter Deployment (create training server for user) Siemens IT Solutions and Services Pvt. Ltd. PLM Consultant IT Team (IT Consultant - Bosch-Siemens Hausger te): Jan 2010 July 2011 Completed knowledge transition at onsite within stipulated time from client B/S/H and onsite project team. Understood client system platform and work culture. Attended workshops and client meetings arranged at different B/S/H sites (Munich, Berlin and Vienna (Austria)) Prepared monitoring plan and distribution of tasks for monitoring of client application and platform. Team coordination between onsite and offshore (Daily reporting to Onsite team member) & provided Knowledge transfer to the offshore team. Incident Management o Product Data Management o Access Management, User management o Workflow Management, Project Administration Monitoring o Import/Export Monitoring o Workflow Monitoring IT Team (IT Consultant - Service Report Automation, Internal Project): March 2008 Jan 2010 Collected and Analyzed Customer s requirement Implemented and maintained the database design. Created Oracle objects including Tables, Stored Procedures and Triggers. Developed CGI/HTML pages for reports. Established and maintained sound backup and recovery policies and procedures. COMPUTER SKILLS PLM Tools: Siemens Teamcenter Unified (TC13.1, TC11, TC10, TC9), TC Visualization (11.6, 12.3.0.5), NX 1919, AWC (4.2.5, 6.2) Languages: Unix Shell, LINUX Shell, XML, HTML, DHTML, CSS, JavaScript, VB Script, ASP, SQL, PL/SQL, Windows Batch Script Databases: Oracle 8i/9i, MS SQL Server 2000/2005, MS Access 2000 Ticketing Tools: Drive IT/Service now, Remedy, OSD Tools: Github, SVN Agile Tools: JIRA, Rally CERTIFICATIONS Oracle PL/SQL Developers Certified Associate - Oracle University, India (2009) ITIL Foundation Certified - ITIL Foundation (2013) Certified Scrum Master (2019) RECOGNITIONS Recognized with TTL Employee of the Quarter for leading and delivering quality projects for FCA Oct 2017 Special Recognition for participating in HA/DR project from FCA July 2019 Awarded best project award from Tata Technologies Nov 2019 Received cash rewards for pre-sales activity to win a big project BorgWarner Sep 2016 Recognized with AtoS Best Employee for delivering quality projects June 2014 Keywords: information technology microsoft procedural language Michigan