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Sarada - Manual Testing / QA automation

[email protected]

Location: Beach Haven, New Jersey, USA

Relocation: yes

Visa: GC

Sarada Vellaboyana 973-216-4805 [email protected] PROFESSIONAL SUMMARY: 10+ years of experience in Manual Testing, DB testing, and Web services testing. Experience in Agile Methodology (SCRUM, XP). Familiar with the JIRA tracking tool for Agile Development, user stories, Sprint planning, impediments, Retrospect, Reporting, etc. 10+ years of experience in Banking, health care, Shipping, Insurance, and Retail domains. Expert in preparing Test Strategy, Test Plans, Test Scenarios, Test Cases, Test Data, Requirements Traceability Matrix, reporting bugs, and generating Bug Status reports. Strong skills in performing Functional Testing, System Testing, Integration Testing, end-to-end testing, Regression Testing, Retesting and User Acceptance Testing. Experience with QA Methodologies to ensure Quality Assurance Control. Strong working experience in Manual testing and automation scripts execution using JMeter in different Environments. Experience in version-control systems such as GIT and SVN. Experience in source code management tools such as GitLab, Bitbucket, and GitHub. Experience in configuring and running the jobs in Jenkins. Experience in writing queries using Oracle SQL developer and testing the transaction logs. Experience in executing the microservices in POSTMAN collection. Performed Web Service Testing using JSON and XML with GET/ POST/ PUT/ DELETE. Validated API responses against DB. Experience in REST microservices testing and SOAP web services testing using SOAPUI. Experience in testing migration projects like comparing the legacy to new systems using automation tool comparison. Expertise in participating actively in the meetings & and teleconferences with Users, Business Analysts, Development, QA team members, and Managers. Ability to interact with developers and product analysts regarding testing status. Committed team player with excellent communication, Presentation, and Interpersonal skills and self-starter. Extensively trained fellow team members and new resources. TECHNICAL SKILLS: Tools Rational Tools, SOAPUI, POSTMAN, HPALM, OTM, MS Visual Studio Test Manager, Team Foundation Server, JIRA, JMeter 3.2, SQLite, UL BTT Tool, GIT, GITHUB, SVN, Mavenlink, MS SQL Server Management Studio, SQL developer. Languages C, C++, C#, COBOL, Visual Basic 7, Java, SQL, PL/SQL. Databases ORACLE, SQL, MS Access, DB2. OS Windows, iOS, Android, MS-DOS, IBM 4690 and UNIX. Internet Technologies HTML, XML, JavaScript, and VBScript. Office suites MS Office Suite (Word, Excel, PowerPoint). Validation Tools BTT(Collis/UL), Vantiv Viable. EDUCATIONAL QUALIFICATIONS: Master s degree in computer science applications from JNTU, India,2001. Bachelor in computer science from Sri Krishnadeva Raya University, India,1998. Certifications: ISTQB, Retail Level 1. ACHIEVEMENTS: Received appreciation certificates for Execution Mindset in 2012, 2014 & 2016 at Walmart-ISD. PROFESSIONAL EXPERIENCE: Client: NCR, ATLANTA, GA Nov 2021 May2023 Role: Software Quality Engineer III Project Description: NCR Emerald is a next-generation, cloud-enabled, retail point-of-sale. Featuring standard configurations and out-of- the-box integrations with NCR hardware, software, and APIs, NCR Emerald provides faster deployment and seamless migration to leverage current IT investment in a cost-effective way. Features include Assisted and mobile PO capabilities, Centralized configuration of business rules without code changes, consolidated reporting and analytics, and common user interface across multiple POS, and subscription- based pricing. Business services Platforms include Catalog, Consumer Data Management (CDM), Order Service, Pharmacy Service, Site Service, Transaction Data manager, and Universal Loyalty Promotion. Products include NCR Advanced Marketing Solution (AMS), NCR Analytics, NCR Connected Payments, NCR eCommerce Powered by Fresh hop, NCR Fastlane Self SERV Cash Tender Module, NCR Fastlane Self SERV Checkout, NCR Loyalty Pro, Retalix forecourt Server. Responsibilities: Understand the entire system end to end and be involved in every step of the software development process like designing, development, and testing. Defined and implemented test strategy for complex end-to-end systems that comprise the Client Solutions. Defined and built test scenarios and acceptance tests. Participated in daily standup meetings, project status meetings, grooming sessions, backlog meetings, Sprint planning meetings as well as retrospective meetings. Performed Smoke, ad hoc, Functional, System, Integration, End to End, and Regression testing. Created test cases in Zephyr and PractiTest tools. Created and managed defects in Jira and TFS. Applied engineering principles, data analysis best practices, and process knowledge to conduct root cause analysis of functional and non-functional defects. Analyzed the issues using software or application monitoring tools. Worked with DevOps to resolve any system-level issues. Provided a detailed root cause analysis for a defect with log evidence to fix the problem and apply the fix. Collaborated with solution engineers, hardware engineers, software engineers, network engineers, and QA engineers. Worked within the SAFe methodology to implement and/or refine solution integration and test best practices. Performed different types of tenders with EBT food, EBT Cash, Check, Visa, Master card, Amex, Discover, Cash, GC, and FSA. Performed various types of transactions using cash, credit, debit, gift cards, coupons, and discounts. Performed Void, tax-exempt, fallback, offline, and online transactions. Webservices validation using Postman automation. Understand the API contracts between cross-products, test and troubleshoot any issues with API definitions. Created Items by using Catalog APIs, Orders by ODSP APIs, Customers by CDM APIs, selling process by Selling Configuration API, and Transaction data management by TDM APIs. Back-end validation using Oracle/Microsoft SQL server. Connected to Unix servers for log validations. Involved in client certifications, verified, and shared logs, Tlogs, and Receipts with the client. Created sequence diagrams to explain the flow of user action and system response of the functionality. Tested the application using Hardware such as a Printer, Flatbed Scanner, and different models of Verifone, and Equinox Pin pads. Memberships are used by using loyalty member service and subscription management to check their benefits. Set the Centralized configuration of business rules in the CCM office client and STS office client. Spooky tool is used to run the RTIs (Retail transaction interface) to reflect the changes in the POS client. Pinter Zap testing for the printers that are used for receipts verification. Environment: JIRA, Zephyr, PRACTI Test, MS SQL DB, XML, SQL, POSTMAN, MS TFS, Data Manager, Connected Payments Configuration Manager, C#, .Net using selenium, Gliffy, Spooky, RDP, Epson Printer Client: TSYS/Global Payments, Alpharetta, GA Sep 2020 Oct2021 Role: Sr.QA Tester Project Description: TSYS Communication Platform Alerts Migration: The Communications Platform is a centralized hub and repository for managing, distributing, and tracking notifications to cardholders. These messages are triggered by events and data originating in many different TSYS platforms and products. TSYS is migrating alerts for current TSYS clients to the Communications platform as part of an overall plan to sunset TSYS Alerts. These Alerts include Fraud, Token, and Financial for consumer and commercial clients. Responsibilities: As a member of the Scrum team participated in daily standup meetings, project status meetings, grooming sessions, backlog meetings, Sprint planning meetings as well as retrospective meetings and iteration reviews. Involved in attending Project Kickoff meetings for the clients in flight. Worked very closely with BAs to understand the client requirements and scope of the project. Involved in developing detailed test plans, and responsible for writing test cases and test scripts based on Scope and solution documents in JIRA for Functional and Regression Testing and various other testing. Conditioned the test data for testing and made sure this data was available for the BA and QA teams. Created a JIRA Dashboard for each client to show the progress of the project as well as issues logged. Supported Multi-lingual content testing languages including Spanish and French. Performed mobile testing for SMSs for all clients. Responsible for defect tracking, defect reporting, defect reproducing, and ensuring the addition of RCA for all the defects. Prepared and provided the Alerts Migration defect metrics sheet to the managers. Used Python to develop an Automation framework to Validate Restful Web Services. Used Postman API to get a convenient, visual display of query results. Performed regression testing using PyCharm after defect fixes. Extensively used SQL for Backend testing and did a lot of analysis for the client issues by running complex SQL and comparing the results from DB. Provided detailed analysis of the issues identified by the clients. Monitored Alert delivery portals of Twilio and SendGrid for detailed analysis of SMS and Email status. Worked on FOC processes as part of pre-and post-deployment activities to ensure Zero downtime. Worked on mainframes, login into CICS regions account test data conditioning during system and UAT testing. Prepared and provided Token output document at the time of Client Handover. Supported fraud and financial testing for Clients as part of the UAT handover process. Participated in E2E testing with the client for Fraud and Financial Alerts by monitoring FOCs and other issues raised by the Client. Prepared lessons learned document per client and uploaded it to SharePoint for other teams to use. Environment: JIRA, Toad for Oracle 12.8, XML, Twilio, SendGrid, SQL, Python PyCharm, POSTMAN, Mainframes, Digital Admin, Digital Engagement, Bit Bucket, Brand studio, Jenkins. Client: Dollar General, Goodlettsville TN Jun 2020-Sep 2020 Role: POS QA Project Description: Conversion project from Legacy to Next Gen. As part of this project, make sure all the functionality in Next Gen systems is working the same as in Legacy for Mainline registers and Self check out pos Implementation in all branches. Responsibilities: Participated in daily standup meetings, project status meetings, grooming sessions, backlog meetings, Sprint planning meetings as well as retrospective meetings. Requirement Analysis and walkthrough with Developers and SMEs to get clarity with the requirements. Developed detailed test plan, test cases, and test scripts using JIRA for Functional, integration, and Regression testing. Review the test plan and test case with internal QA and Client and update test cases accordingly. Test Execution for POS Legacy application and make sure the same functionality working as expected in Next Gen. Performed Smoke, ad hoc, Functional, System, Integration, and Regression testing in different phases. Coordinated with Leads, Managers, Flooid, Aurus NCR, and DG to attend team in the defect triage meeting. Data validation in different application reports and defect reporting using JIRA. Created defects in JIRA with detailed information, logs, screenshots, and test data. Performed different types of tenders with EBT food, EBT cash, checks, OTC cards, Incomm Cards, TECM (tax-exempt card members), Charge sales, and E911 Fee. Performed various types of transactions using cash, credit, debit, gift cards, coupons, and discounts. Performed Void, tax-exempt, fallback, offline, and online transactions. Copied the log files and provided them to the dev team to debug the defects. Performed Regression testing and smoke testing for new versions, patches, and maintenance releases. Verified verbiage on the receipts and prompts on the debit readers, Next gen SIGUI, and SCO screens as per the requirements. Worked with different S/W vendors including Aurus, World Pay, Incomm, Western Union, Ingenico, Flooid, Inmar, Certegy, and Quotient as part of the testing. Involved in in-store validation after the deployment in the production, communicated and provided the test results and issues to the Manager. Prepared automation test scripts for the manual test cases using the eggplant tool. Updating the scripts using Sense Talk to read the data from different sources. Performed testing on SCO machines on each release using different products and cards. Environment: JIRA, Trans viewer, Aurus pin pads, Epay Simulator, NCR, RDC, Putty, Linux, POS Controllers, Qmods, Flooid, Eggplant tool, MySQL, Glory. Client: GPC, Marietta, GA May 2019 Apr 2020 Role: QA Analyst Project Description: The primary focus of the Real Time Parts Management Point of Sale Project is to provide a competent customer-facing in-store Point of Sale application that allows to perform sales in NAPA stores and integrates with other applications like Catalog, Back office, and other B2B applications. Responsibilities: Analyzed the system test requirements and functionality, Prepared Test Data, and managed them using Zephyr. Reviewed the Test Cases written by the team. Supported the team by clarifying the GPC business-related queries. Provided training on RPMPOS application with the knowledge acquired at Onshore. Performed Functional Testing, Integration Testing, Database Testing, Regression Testing, System Testing and User Acceptance Testing. Performed Defect Management by communicating the defects to developers using JIRA defect tracking tools. Participated in bug review meetings with the software development team throughout the testing phase. As part of Production Support for the RPMPOS project analyzed and provided immediate workaround or resolutions for the issues that we saw in production. Created POSTMAN collections to execute a set of related requests in different environments. Validated the response status codes, and data against DB. Checked the data flow through the front end to backend and used SQL queries to extract the data from the database using PG admin, Oracle SQL developer. Coordinated activities with our offshore QA team and updated our onshore QA Manager on all activities. Informed the Test Manager of any issues that may affect the schedule, budget, or quality of the product or the testing process. Participated in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements. Used different payment types, including signature and personal identification number (PIN)-based debit, credit, contactless/radio frequency identification, smart, prepaid, gift, and other stored-value cards, check authorization and conversion, and signature capture. Environment: Oracle SQL Developer, PG Admin 4, Windows 10 Enterprise, Notepad++, Fast Stone Capture, Snipping tool, POS QA AZ sites, Git lab, JIRA, Putty, Telnet, Jenkins, Zephyr, Postman, Micro soft teams, Skype Business, Remote desktop, Java, Splunk, Alert ops. Client: CDP Inc, Chicago, IL Nov 2018 APR 2019 Role: Quality Assurance Engineer Project Description: CDP, Inc. is a provider of Enterprise Health Systems to public health organizations. CDP is the industry leader in the design, development, implementation, and hosting of public health software solutions, including environmental health, clinic management, EMR, home health, WIC, EBT, and integrated electronic document management systems. MPSC: The Mountain Plains States Consortium, a three-state group comprised of the WIC programs from Colorado (Online), Utah (SMART Card), and Wyoming (SMART Card) was empowered by FNS to create a state agency model WIC solution. The program is delivered in local county offices throughout each of the three states. MPSC WIC web- based application is the most functionally robust system ever constructed for the WIC community. Responsibilities: Responsible for designing and executing manual test scenarios for various web-based healthcare systems to ensure that the deliverables meet business requirements and company quality goals. Actively participated in development planning meetings, preparing, and executing test scenarios, documenting results, reporting deficiencies, and tracking code defects to closure. Work closely with the QA Manager to assist in the test planning and test process. Attended Daily Stand-up meetings to address project accomplishments, obstacles, and goals for the next 24 hours. Participated in Pre-grooming sessions within the QA team to be prepared for grooming sessions with the Product Owner, BAs, the Dev team, and the QA team. Created, and executed test cases and maintained test results in Microsoft Visual Studio Test Manager. Creating defects in MSVS Test Manager and communicating with the developers. Performing different types of testing like Smoke, Integration, Functional, System, and Regression testing. Involved in planning, designing, retrospective, and grooming sessions using scrum methodology. Preparing and involved in Daily test status Reports, conducted bug review meetings, issues/defects/bug follow- up with developers & and business users. Worked closely with the deployment team to get the builds with the bug fixes and apply builds to different states to work on retesting bug fixes. Involved in working with Verifone PIN Pad VX805, Topaz Electronic signature pad, MAGTEK Mini Swipe Magnetic Strip Credit Card Reader, and Verifone VX570 smart card(chip) reader. Involved in peer reviews for verification of test cases written by others providing the better product to the Customer. Environment: Microsoft Visual Studio Test Manager, Microsoft SQL Server Management Studio, .NET, Windows 10 Pro, Notepad++, Planning poker Verifone PIN Pad VX805, Topaz Electronic signature pad, MAGTEK Credit Card Reader, Verifone VX570 smart card(chip) reader, Maven link, Mattermost, Skype Business, Elemental tool. Card Edit (Texas utility tool), Remote desktop, WIC Direct portals (CO, IA). Client: VeriFone Atlanta GA Mar 2017 Sep 2018 Role: Sr.QA Analyst & EMV Certification Analyst Project Description: VeriFone, Inc. provides technology for electronic payment transactions and value-added services at the point of sale. Its system solutions process a range of payment types, including signature and personal identification number (PIN)-based debit, credit, contactless/radio frequency identification, smart, prepaid, gift, and other stored-value cards, electronic bill payment, check authorization and conversion, signature capture and Electronic Benefits Transfer (EBT). Conducting EMV card brand certifications using Verifone terminals via the Verifone POINT Classic solution, staging terminals, and software for certification, configuring UL BTT (Brand Test Tool), running certification scripts, documenting certification results, and supporting post-certification questions. Responsibilities: Analyzed and estimated the testing efforts for the Host/business requirements /User stories provided in JIRA. Loaded OS Firmware, Configurations, SCA application, and VSP Encryption on Verifone terminals for EMV card brand certifications for different hosts. Prepared Verifone hosted gateway for EMV card brand certification to include boarding terminals on the gateway. Identified test case scope for EMV card brand certifications, prepared test plans, test scripts/test cases using . tpp s from the host or generated the CCRT and TSE files. Executed test cases and reported the failed test cases in JIRA and defects assigned to the developers. Analyzed software failures, and retested the defects to make sure the failed test cases were working as expected. Maintained compliance with VeriFone s policies, procedures, and methodologies for product quality and solution validation. Worked closely with development, system engineers, tier teams, offshore QA team(s), offshore development team(s), and customers where applicable. Effectively applied critical thinking and troubleshooting skills to identify the root cause and effect of software and/or hardware-related issues. Worked with both Verifone TERMINAL and GATEWAY teams. Utilized EMV Collis/UL tool, and Vantiv Viable tool for EMV Test suite end-to-end testing, to validate and verify the EMV test results. Performed Class B Certification for different hosts like FDRC, HPS, Global, Chase, and TSYS. For the Class B scripts provided by the processor, use the JMeter tool to create XML API scripts and run the Class B scripts using the JMeter tool. Also used JMeter to run MSR Automation regression testing. Executed Rest APIs using the POSTMAN tool. Created POSTMAN collections to execute a set of related requests of the feature in different environments. Responsible for validating payment transactions message formats against the processor s specification manually and using portals provided by the processors/Card brands. Using the Verifone Secure Kit tool, injected the processor s debit test keys into the Verifone devices/terminals to run PIN-related transactions. Responsible for preparing the retrospective document with the issues and fixes involved during the certification of each processor, so we can apply the lessons learned and minimize the issues in the next EMV certification. Maintained all the configuration changes that came from the processor/terminal team and were responsible for loading the updated configuration to the device and signoff those changes using a VeriFone signing tool. Used SQLite for terminal-side database validations & and maintenance by viewing/editing/updating the records in the database that are required for Bin receipt limit, and signature limit changes. Attended daily Status meetings to address project accomplishments, roadblocks, and goals for the next 24 hours. Worked on VeriFone family terminals like MX terminal, VX terminal, and Engage terminals. Environment: Jira, JMeter 3.2, Postman, Windows 10, Collis/UL BTT Tool Version 5.3.0, Notepad++, POS simulator, Confluence, Vantiv Tool, RITA Tool, Secure kit, API, SQL analyzer, Signing tool, Package Manager, SQLite. Client: Walmart Home Office - ISD, Bentonville- AR Jul 2011 Mar 2017 Role: Lead / Sr.QA Analyst Project Description: Point of Sales: The SQA Store Systems Project will focus on testing Wal-Mart s entire Store Systems application with a focus on the Point-of-Sale Application. The scope of the SQA Store Systems Project includes providing QA consulting and testing services for the Walmart Store Systems and Point of Sales OS-4690 system. Walmart currently supports its Store Systems Applications using a combination of Walmart and vendor teams. Currently handling Financial Services business module which offers different services such as Money Orders, Prepaid Cards, Money Transfers (Send and Receive), Direct2Cash, Check Cashing, Agent Lookup, Registry lists, PayPal Cash in and Cash Out, and bill Payment services. GUI touch screen application run by the Walmart associate to assist the customer with the basic Financial Services. Payment Acceptance (EMV Certification Analyst- Exclusively worked on EMV for more than 2 Years): Payment Acceptance is a functional team, that mainly deals with all the payment methods through which Walmart Process or Receive payments. Different products of Payment acceptance include WIC, EMV, and Walmart Pay. Responsibilities: Analyzed and estimated the testing efforts for the business requirements /User stories provided in JIRA. Executed the Rest Web services/APIs using the POSTMAN tool. Created Postman collections to execute the set of related requests of the feature in different environments. Data-driven testing was performed using POSTMAN and SOAPUI. Created, and executed test cases and maintained test results in JIRA. Reported defects in a timely manner logged the same into JIRA and communicated with the developers. Performed different types of testing like Smoke, Ad hoc, Integration, System, Functional, Regression, Compatibility testing, End-to-end User acceptance testing, and EMV certification testing. Involved in daily stand-ups, planning, design, retrospective, and grooming sessions using scrum methodology. Prepared and involved in Daily test status Reports, conducted bug review meetings, and issues/defects follow- up with developers & and business users. Conducted weekly bug review meetings, and thorough issues/defects follow-up with developers (ACXIOM and business users. Monitored and followed up of the project deliverables in line with the schedule of the projects. Worked with delivery teams in understanding the scope and measuring the changes. Direct Point of Contact to the Client for Monitoring and Enhancements. Involved in Hardware testing such as Printer, Flatbed Scanner, and Debit reader testing with Ingenico and VeriFone. Involved in peer reviews for verification of test cases written by others providing the better product to the Customer. Provided extensive training to the new resources. Actively involved in WIC EMV certification testing for different states. Environment: HP ALM 12.0, JIRA, Collis tool, SOAPUI, POSTMAN, VT Tester, Trans viewer, Epay Simulator, Epay Parser, Putty, TV++, IBM 4690, POS Controllers. Client: Med Solutions, Franklin- TN Oct 2010 - Jul 2011 Role: QA Analyst Project Description: CIGNA Implementation: Med Solutions has taken the clinical knowledge, proprietary technology, and forward-thinking in radiology management and applied it to other areas of healthcare where the an opportunity for significant improvement, both in quality of care and in cost savings to health plans. Med Solutions continues to evolve to meet the challenges of the healthcare industry through Intelligent Cost Management, developing and introducing new services that extend beyond utilization management to capture maximum savings, reduce overall treatment costs, and ensure diagnostic accuracy. Med solutions customizing MSI portal to the CIGNA implementation in various releases. The first release of Cigna implementation comprises three different projects, CIGNA Branded Portal, Case Retention History, and Customizable fax. The main objective of the CIGNA Branded project is to provide CIGNA users with a unique URL address (CIGNA.medsolutionsonline.com) that will place them into a unique Med Solutions Portal for the CIGNA providers to request radiological authorizations and perform case management. The purpose of the Customizable FAX project is to correct the Auto Fax functionality (which is currently out of compliance) as well as to make the Faxes more configurable for multiple Clients needs. The purpose of the Case Retention history project is to display the history of patients service orders. Responsibilities: Worked closely with the Business Analysts, Developers, and end-users to get clarity with requirements. Developed test plans and test cases as per the Business Requirements. Performed smoke testing, Functional Testing, Interface testing, System Testing, and Regression Testing. Wrote modification requests for the bugs in the application and helped developers track the problem and resolve the technical issues. Involved in the black box testing of the application and identified the different test cases for regression testing. Coordinated with the Team and reviewed the weekly status reports. Attended daily standup meetings, project meetings, release meetings, and QA status meetings. Created a Requirements tree in Oracle Test Manager. Designed the Steps in OTM and executed them in OTM for manual testing. Experience in TFS for Defect logging and Tracking. Provided regular status updates to the project manager. Documented and communicated test results. Environment: PeopleSoft, .NET, SQL server, TFS, OTM, Windows Client: BCBS, Boston-MA Jan 2010 Sep 2010 Role: QA Analyst Project Description: BCBSMA_EDI 5010 Services: BCBSMA is embarking on an initiative to develop a standards- based, secure, open connectivity EDI platform for the exchange of health information, across all constituents, businesses, and external trading partners. The EDI Next Generation - 5010 project scope is focused on the business requirements to support HIPAA 5010 while also enabling the development of a Next Generation EDI infrastructure and business services. This new EDI infrastructure will replace existing technical capabilities (e.g., See Beyond, HLM) and will also improve the flexibility and scalability of EDI processing. This project will align to the mandated and regulatory compliance dates for testing and rolling out 5010 as well as provide realistic timeframes for the design, development, and testing of the Next Generation EDI infrastructure. Responsibilities: Participated in requirement review meetings, Iteration review meetings, and daily scrum standup meetings. Reviewed Design Documents, Functional specifications, and ETL specifications. Developed Traceability matrix between Requirements, functional specifications, and test cases. Created test scenarios and test cases based on requirements and tasks assigned. Involved in bug-tracking calls to provide more insight to the Project Managers and developers regarding the impact of the open defects on the overall functionality. Created test data for developers to complete Unit testing. Interacted with many work groups regarding troubleshooting/ resolving testing-related issues. Performed data setup depending on various test conditions. Performed system, interface, and integration testing. Performed regression testing after each error fix and system enhancements. Provided training to newly added QA analysts. Organized and conducted product demos for Users. Created and Executed SQL queries for data identification and validation. Environment: Oracle TOAD, SOA Testing, Mainframes, Rational Service Tester and Quality Center, Windows 2000. Client: Wells Fargo, Des Moines-IA Jul 2008 - Dec 2009 Role: QA Analyst Project Description: Wells Fargo Deal Decisioning Project/CORE: This project is a decision support system being implemented at Wells Fargo Home Mortgage to automatically evaluate and process loan applications based on numerous factors. In this project, I am currently a Development Integration tester responsible for testing the EPO services at the development level, integration to the overall risk decision service, and Rules testing of Rule services associated with Deal Decisioning. Responsibilities: Review and Analysis of Use Case specification and Use Case Realization. Organized meetings to review Use case documents with Business analysts. Performed Gap Analysis of Business Requirements on each Use Case. Created Test Plans in accordance with Testing Scope, Methodology, and Business requirements. Created Functional Test Cases based on the requirements/wireframes to test the functionality of the application. Performed Manual Testing on Web and Client/Server applications. Performed Development Integration Testing and met requirements before deployment to the System and Integration Testing (SIT) Environment. Designed Test cases by mapping all available documents. Responsible for Bug triage for EPO, Compliance Services, and calculations. Written Manual test scripts to execute the whole test suite for Functional and system testing. Created a Requirements tree and test plan Tree in the Quality Center. Designed the Steps in the Quality Center and executed them in the Quality Center Test lab for manual testing. Experience in Test Management and Defect Tracking using Mercury Quality Center. Responsible for Database testing (Oracle) and validating the application against the database using SQL. Provided regular status updates to the project manager on high-priority issues. Closely worked with Business Analysts and Developers. Attended business meetings and achieved the targets. Environment: Quality Center 9.0/8.2, MS Access, Oracle, MS Office Suite, Blaze Rule Engine, Windows NT/XP. Client: FedEx, Memphis-TN Jul 2007-Jun 2008 Role: QA Analyst Project Description: Global PRS: FedEx is the nation s leading provider of courier services. FedEx delivers more expertise, better service, and greater value for all our shipping needs, virtually anytime, anywhere. The Project Global PRS is a pricing request project. This will be implemented worldwide. The PRS Pricing requests are divided by country or region e.g.: US, CA, LAC, APAC, EMEA, etc. The pricing is basically divided into Strategic Pricing and MBP (Market Based Pricing). The objective of the project is to enable the Pricing requests from the Global regions to enter an account for which they wish to make a pricing request. The accounts are then directed based on the account type like Local, Express, Group, and GAM Accounts (Global Account Management). The pricing is made based on volume, HSD (Heavy Shipping Day), etc. The request passes through various steps like the services to be offered and the attributes for the services and then the recommended discount is displayed, and the agreement is generated after the process is completed successfully. Responsibilities: Analyzed and reviewed the user/business requirements and functional specs documents. Reviewed the internal test plans and worked with developers for external review on test plans and test cases. Involved in System Testing for both Automated and Manual Testing. Developed and automated end-to-end manual test cases for the playback module. Set the QA Environment for Manual Testing as well as for Automation. Created Projects, Requirements, Test Plans, and Tests in the Quality Center. Used Quality Center for defect reporting and tracking. Coordinated with the Team and reviewed the weekly status reports. Attended project meetings, release meetings, and QA status meetings. Held discussions with the business team for a better understanding of the application and achieved the targets in time. Checked the data flow through the front and backend and extensively used SQL queries to extract the data from the database. Prepared project plans reviewed weekly basis for status meeting. Environment: Quality Center 8.2/9.0, VB, Windows XP, JSP, J2EE, HTML, XML, Oracle 10g, WebLogic Server and MS Visio. Client: Prudential Insurance, Newark-NJ Jun 2006-May 2007 Role: QA Analyst Project Description: Property and Casualty Claim Processing: This application deals with the claims part of the Property and Casualty insurance. It is very useful in reacting promptly and effectively on the claims filed and effectively maintains various details. The Adjusters need to initiate the proper action. It maintains the policyholder s contact information as well as details along with each claim filed by the company. This application also helps the agents in answering client s queries. Responsibilities: Interacted with the Business Analysts, Developers, and end-users to get clarity with requirements. Developed test plans and test cases as per the Business Requirements. Conducted Functional Testing, Interface testing, System Testing, Regression Testing. Created Projects, Requirements, Test Plans, and Tests in the Quality Center. Developed test cases to test the application manually in the Quality Center. BUG Detection by executing Test steps in the Quality Center Test lab and BUG recording, Reporting, and tracking by using the Quality Center Defects Tab. Involved in executing and retrieving the data for SQL Queries. Performed and Coordinated User Acceptance Testing to achieve customer satisfaction. Clearly communicated the testing status and issues to appropriate managers and project team leaders by writing status reports, attending meetings, and interacting with team members. Environment: Windows NT/2000/XP, SQL Server, Quality Center, MS Office, MS Project, VB, UNIX, Oracle. Client: INVESTORS BANK AND TRUST, BOSTON-MA Feb 2006-Jun 2006 Role: QA TESTER Project Description: Worked as QA Test Engineer on two Applications as an automation engineer for a web-based application and as a backend tester for a client-server application. Worked on multiple projects on these two applications, in a very fast-paced environment. The Client/Server application is a single, robust, application that meets its client s immediate cash forecasting requirements and makes progress towards providing the Bank s current and potential clients with competitive cash forecasting capabilities. The Web application integrates all aspects of custody, fund accounting, and cash processing. From a single point of entry, either electronic or manual, security movement and control, multi-currency portfolio accounting, general ledger accounting, and pricing applications are automatically updated in real-time. Responsibilities: Analyzed and reviewed Business Requirements and System Specification documents. Performed Backend testing, System Testing, Integration testing, and User Acceptance testing. Conducted User demos about the application and participated in User Acceptance Testing. Worked exclusively for automating the Pricing Group Vendor Price Override screen. Developed Manual Test Plan and Test Strategy documents for exclusive backend testing. Conducted Test plan reviews and made changes accordingly. Developed test cases based on the Business Requirements, Functional specs, and Use Cases. Conducted Test case reviews with the team members. Developed Test cases and executed tests in the Test Lab component in the Quality Center. Produced Status reports from the Quality Center, as needed. Used Quality Center for Bug Tracking and reporting. Used TOAD extensively, for backend testing. Used TOAD for comparison of tables and validated the mapping of columns using SQL. Performed Web Services testing. Closely worked with the development team to define the testing criteria. Coordinated with developers, discussed issues to take timely action. Environment: Quality Center 8.0/8.2, TOAD for Oracle, PL/SQL, VBScript, Mainframes, COBOL, WebLogic Keywords: cprogramm cplusplus csharp quality analyst business analyst access management database active directory information technology hewlett packard purchase order green card trade national microsoft procedural language Arizona Arkansas California Colorado Georgia Illinois Iowa Massachusetts New Jersey Tennessee Vermont