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Ganesh Sainni - Servicenow Developer

[email protected]

Location: Dallas, Texas, USA

Relocation: Yes

Visa: H1B

Ganesh Sainni Mobile: +1 (469) 848 1918 E-mail: [email protected] To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company PROFESSIONAL SUMMARY I have 10 years of IT experience encompassing a wide range of Skill set, Roles and Industry vertical. Well versed about Service-now Platform and Java technologies with working experience on front web technologies and relational databases as well. Years of experience in designing innovative applications and achieving high client satisfaction. ServiceNow Admin and ITIL v3 foundation, ServiceNow Discovery Implementation certified. Implemented ServiceNow ITOM modules such as ServiceNow Discovery, CMDB, Service Mapping, Architecture, design, development, and deployment including ITOM Solutions. Perform regular audits on data, governance process and relationships. Configuration Management, IT Operations Management, Asset Management. Cloud, Service Mapping and Event Management etc. Perform extensive customizations on ServiceNow discovery and Implemented customer specific requirements with business rules, UI Scripts, Identifies. Worked on different versions of ServiceNow starting from Jakarta Technical Skill Summary Good Knowledge in Network or Enterprise Application administration and knowledge of enterprise architectures in a production IT infrastructure Adequate knowledge for implementations of Configuration Management, Incident Management, Problem Management, Change Management, integrating Third-Party Tools (using Soap and Rest APIs, using mid server), Service Catalog, Flow Designer and reports. Knowledge about Service-now applications, business rules, email notifications, UI Pages, UI Macros, Client Scripts, Script includes, Events, Scheduled jobs, Workflows, Surveys, reports, Access Controls, Homepage and User Administrations, Update sets. Knowledge about configuring Mid-servers, resolving issues related to it as well as fetching and sending files/data across Mid-server to any third-party tool or server. Also pulling data from third party databases likes Oracle, MY SQL into ServiceNow. Worked on Languages: HTML5, CSS3, JavaScript, and Oracle. Helped in numerous deployments activities for Java Agile Team. Well acquainted with the best practices of IT Service management as per Information Technology Infrastructure Library (ITIL) strategies WORK PROFILE Working as ServiceNow Implementer with Fairview, MN from 2020 to till date. Working as ServiceNow Developer with BCBS, Columbia, SC from Jun 2018 to 2020 Worked as Infrastructure Discovery engineer with Sbd2, Fairfax, VA from MAR 2016 to Dec 2017. Certifications Certified ServiceNow Implementation Specialist EDUCATION SUMMARY Masters from University of North Texas in 2017 Major in Information Technology. Bachelor s from SRM UNIVERSITY in 2011, INDIA STRENGTHS I can work around the clock to meet project s requirement Strong communication skills and quick learner Adaptive to the environments with the focus on learning new tools EXPERIENCE SUMMARY Project: Fairview Health Role : ServiceNow/CMDB Implementor Date : Apr 2022 to till date Modules : CMDB, Incident, Problem, Change, Integration Project Description: Implement the Discovery and CMDB Health checkup along with Developer supporting each module and support the client requirements which are specified through stories Responsibilities: Implemented the pattern-based discovery from probes into the CMDB. Work on the CMDB clean for the duplicates and remediation plans and to automate the process. Implemented the New process for server decommission Worked on orchestration for the Active directory activities to auto the users adding into the required AD groups Implementing system security by using Access Control Lists (ACL) as per the client needs. Worked on integrating Service Now with external SOAP and REST based web Services. Implemented Business rule, UI policies, Client Scripts, UI actions, Scheduled jobs, etc. to effectively implement client s requirement. Automating commission and decommission of Clinical devices. Worked on implementing LDAP integration, SCCM integration. Configured SLA and OLA for meeting the time within a failure of a clinical device can be resolved. Worked on Change & Incident Module to create view, restricted change ticket/incident creation via template based on user role or criteria and restricted incident states based on the CI selected by the user. Participating standup calls to understand and provide solutions to effectively complete the client s requirement. Project: BCBS Columbia, SC Role : ServiceNow Developer DE : Jan 2020 Mar 2022 Modules : CMDB, Asset, Incident, Integration and Service Catalog Modules Project Description: Support the delivery of IT services by ensuring the Configuration Management Database (CMDB) is maintained keeping it current and accurate and Discover Infrastructure. Responsibilities: Building Catalog Items and Workflow to help end users to submit requests/issues for their devices. Implemented Business rule, UI policies, Client Scripts, UI actions, Scheduled jobs, etc. to effectively implement client s requirement. Automated Software Catalog Request Automation process - Published Catalog Model - Created worked flow to enable user to request for an existing software - Designed Flow Designer to add Users to an AD Group/ SCCM Collection Worked on Change& Incident Module to create view, restricted change ticket/incident creation via template based on user role or criteria and restricted incident states based on the CI selected by the user. Integrated Cisco Meraki tool with our current ServiceNow Instance. Implemented Integration of Microsoft SCCM with ServiceNow for pulling the entire configuration item into ServiceNow Worked on Change workflow to modify Emergency and Standard Change creation process flow. Conducted training on Software Catalog Process, Asset Creation, Incident & Problem OOB functionalities, new features added in New York & Orlando related to the modules SAM, Platform Features, Import & Export Set & Flow Designer. Worked on automating user on-boarding and off-boarding process. Participating standup calls to understand and provide solutions to effectively complete the client s requirement. Project - SBD2 Fairfax, VA Role : ServiceNow Discovery Engineer DE : Feb 2017 - Dec 2019 Modules : CMDB, Incident, Service Catalog Project Description: This project features developing Service-now instance and provide a friendly environment through which user can view/create records, raise requests/incidents/change tickets with minimum effort. To help the client and manage their requirements/needs, the project is sub divided in-comprising of CMDB, Incident, Service Catalog, Knowledge, Event, Discovery, Modules. Separate functional team is there who tests the functionality developed/implemented by the DEV team. The new Service Portal is built to track all Service Requests, Incidents, Problems, and Change Modules, integrating different company internal products. Regression testing is performed to ensure all modules are working correctly according to client s needs. Responsibilities: Implemented Business rules, client scripts, scheduled jobs, UI Policies, etc to successfully meet the client s need Coordinated with Functional owner to understand for requirement gathering and getting the necessary clarifications pertaining to the requirement. Integrating third party tools with Service-now such as Infoblox, Jira, etc. Automating CI creation process. Automated Asset-CI creation process. Worked on Incident and Service Catalog modules. Resolved CI duplication issue which was getting created through Discovery in co-ordination with Discovery and Service Mapping Team. Resolving Incidents, RITMs, back-end data upload Worked on Automated Test Framework (ATF) Worked on integrating LDAP with ServiceNow. Assist with audits of CMDB data to ensure that the data is current and accurate. Work with client IT in documenting procedures for the discovery, configuration and change management functions. Deployed ServiceNow MID servers and developed PowerShell scripts to build ServiceNow Orchestration activities. Project GENEX TECHNOLOGIES PVT LIMITED, INDIA. Role : ServiceNow Discovery Engineer DE : Apr 2012 Oct 2015 Modules : CMDB, Incident, Service Catalog Project Description: Support the delivery of IT services by ensuring the Configuration Management Database (CMDB) is maintained keeping it current and accurate and Discover Infrastructure. Responsibilities: Developed business process improvement plan and process to integrate Incident, Problem, Change and Availability Management. Conferred with clients to discuss their options so that rehabilitation programs and plans for assessing needed services can be developed. Conducted assessment of existing change control, incident, and problem management processes to develop and implement continuous process improvement plan. Creation of Incidents and Service Requests for the supported applications, first point analysis on tickets and assigning them to L2/L3/other service lines based on the scope. Design and Implementation of service requests through service catalog in service now Creating catalog items, workflows, inbound emails actions for service requests. Configuration and customization Service Portal, Web Pages, Widgets and Dashboards. Responsible for tracking of Incident from Opening to Closure, with timely communication to business. Investigated performance issues, use troubleshooting tools and system logs to find issues. Integrated Workflows into applications and migrated applications between instances. Responsible for reviewing SLA performance and recommend corrective action. Responsible for following up on escalations and issues with clients and management and prepare Outage reports. Performing and communicating daily health checks to management across clients. Keywords: continuous integration user interface active directory information technology Colorado Delaware Minnesota South Carolina Virginia