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Rajewshwari - Scrum master/Project Manager - 11+yrs experience

[email protected]

Location: Manteca, California, USA

Relocation: Hybrid/Onsite inside state or Remote

Visa: Green Card

SATHYA RAJESHWARI THIRUNAVUKKARASU Scrum Master/Project Manager Current Location: Manteca, CA Contact: 571 751 1099 PROFESSIONAL SUMMARY Highly motivated and meticulous Scrum Master/Project Manager with 11+ years of experience and good knowledge in the healthcare domain concentrated in customer support for claims, insurance, and banking Competent in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Collaboration Diagrams, Data Flow Diagrams, and Sequence Diagrams in MS Visio Experienced in Data Governance, creating Entity-Relationship diagrams, Conceptual and Logical data models Well-versed in automating and streamlining Business Processes in PEGA Good understanding of Kanban and domain-driven design Experience in Microservices and eliciting and documenting business and functional requirements using various techniques such as Brainstorming, Requirements Workshop, Joint Application Development (JAD) Interface Analysis, and Prototyping Skilled in analyzing business needs and drafting Business Requirement Documents, Functional Requirement documents, and Non-Functional Requirement Documents (NFRD) Adept in XML, XSD, JSON, loosely coupled Web Services (REST, SOAP, WSDL), and system architecture like SOA Familiar with Kanban and ETL and Data Warehouse concepts Extensively Microservices and used PowerBI to generate reports for managers Well-versed with conducting walkthrough sessions with stakeholders, SMEs, Product team members, and developers to assess requirements and draft corresponding business/ functional documents Adept at handling requirement churns by evaluating change requests and performing a technical and business impact analysis, prioritizing changes, and adding them to Product Backlog Facilitating Scrum Ceremonies including daily Stand-ups, Sprint Planning, Sprint Review, Sprint Retrospective, and Backlog Refinement meetings Experienced in Sprint Planning, Issue Tracking, Impediment Management, and using tools such as Azure DevOps, JIRA, and Confluence to track the sprint progress Hands on experience in Kanban and writing and executing SQL queries using Data Definition Language (DDL), Data Manipulation Language (DML), DQL & DCL statements to perform CRUD operations on database Experience in executing SQL queries like Joins, unions, group by, Subqueries and Aggregate functions to extract data from different databases (Oracle, SQL Server) for timely reporting and Validation. Good understanding of Procedures, Functions, and Triggers. Good command over Microsoft Excel (Pivot Tables, VLOOKUP s/Lookups, functions, etc.) Proven ability to engage with customers and stakeholders at all levels to understand the data, and operational process and deliver solutions in a timely manner Strong Communication and Presentation Skills substantiated in past assignments with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users Good understanding of CRM system, relational databases, and business intelligence tools Exposure and ability to clearly communicate with managers and stake holders at all levels Exposure to formal SDLC methodologies along with Agile and Scrum ways of working TECHNICAL SKILLS Business Skills: Forecasting and Budgeting, Release Planning, Change Management, Risk Management, User Testing, Conflict Resolution SDLC Methodologies: Agile-Scrum, Agile hybrid, Waterfall, and Kanban Business Modeling Tools: MS Visio, Balsamiq Mockups, draw.io Project Management Tools: JIRA, MS Project, MS SharePoint, Confluence, Load Runner, Jenkins, Soap UI, Cognos IBM, Control M BI and Reporting Tools: PowerBI, MS Office Suite (Excel, Word, PowerPoint) WORK EXPERIENCE Albertson July 2021 Present Scrum Master/Project Manager This project centers around a comprehensive Agile transformation initiative aimed at enhancing project efficiency, fostering continuous improvement, and ensuring the delivery of high-quality software solutions. The role of Scrum Master is pivotal in guiding the team through this transformation, fostering agile principles, and facilitating collaboration among cross-functional teams. This project spans various phases, from requirements gathering to implementation, while actively engaging with stakeholders at all levels. Serving as Scrum Master for the project and ensuring the team maintains focus on quality and continuous delivery. Facilitate team meetings and teamwork to continual improvement of team s agile practices. Strong ability to balance data with other factors when making decisions, ability to integrate agile principles and work products. Organize and present the functional specifications such as use case documents, application workflows to Business and IT stakeholders and solicit feedback Ability to work effectively in a cross-functional team environment, and able to balance workload and prioritizes effectively. Able to manage self and time to meet commitments. In-depth knowledge of Software Development Life Cycle process which includes Waterfall, Rational Unified Process methodology (RUP), and Agile-Scrum. A Active participation in discovery sessions, interviews, prototyping, document reviews, plan setup, and plan configuration with clients. Involved in Client interaction and support to the marketing team. User meetings resolve implementation and performance issues. Motivate team players with excellent business, analytical, communication, presentation, and management, technical, and written skills. Excellent communication and partnership skills are essential for interacting and communicating with key stakeholders at all levels across the organization; to manage, inform and influence outcomes. Work with the Product Owner to ensure the roadmap is updated and top 5 epics are identified prior to Program Increment (PI) Planning. Dynamically adapt and enforce Scrum practices to manage change to new norms throughout the team. Identified and resolved impediments to success by working collaboratively with a team and driving intelligent solutions. Coaching Teams, Scrum Masters, Business Analysts, Managers, and Executives on the Agile Methodology while serving as a guide on the implementation of Scrum and other Agile Frameworks Coordinate with the offshore team to get all the requirements on Azure storage access, Kafka services, Axeway, and snowflakes as there is no blockers Coordinates with the developers and QA team to get all the user stories assigned in the end of the sprint as part of acceptance testing (Design, Development, Testing) Test results to be reviewed by the Business owners. Collaborate with technical teams with Azure framework and define system integration requirements by applying architecture principles and best practices I was also involved in the FDD business Requirements into SV Feature and supported also with the Data integration testing from End to End. Proactively work with stakeholders to identify future system opportunities and enhancements. Environment: Agile-Scrum, MS Office, JIRA, PowerBI, Azure Cloud, Azure data bricks, Azure Storage, Axeway, Azure Dev ops, ServiceNow, Kafka, Microservices, Confluence, Java. Sompo International Apr2018 June2021 Scrum Master/Project Manager: New York, NY The project was to build an Experience in developing various real-time dashboards and reports using different Data visualization tools like Power BI and Power pivot etc Implemented metadata standards, Collibra Data Governance and stewardship, master data management, data warehouse, data marts, reporting, dashboard, analytics, segmentation, and predictive modeling. JOB RESPONSIBILITIES: Facilitated Agile check meetings on a quarterly basis to understand the areas that need improvement and help the team develop potential solutions. Facilitated scrum events including Daily Standup, Sprint Planning, Sprint Review, and Sprint Retrospective. Work with team and stakeholders to remove impediments and blockers. Coach team to improve collaboration and self-organization. Successfully guided development team through a smooth transition from waterfall to Agile. Maintain metrics that provide visibility to stakeholders on team-level progress. Consistently worked to identify project risks, initiate risk mitigation, and implement risk reduction action plans. Contribute to the advancement and improvement of Agile best practices within the organization. Protect teams from distractions and keep them focused on the sprint goals. Fostered an environment for high-performing team dynamics and relentless improvement. Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team. Worked effectively with on-shore and off-shore teams. Observed team dynamics, recognize strengths and weaknesses of individual team members, and coached team members individually and team to improve productivity. Facilitated and coordinated user story interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning team s work to meet the delivery schedule Environment: Agile-Scrum, Windows server 2016, UML, MS-Visio, Oracle 12c, MS Office, JIRA, Balsamiq, Postman, PowerBI, SOAP UI, Oracle RDBMS, Microservices, Confluence, Java. MasterCard, O Fallon, MO Jan 2016-Mar 2018 Scrum Master/ Production Control Manager Global File Transfer is widely used to refer to legacy file transfer solution at MasterCard. It is sometimes referred to Mainframe based file transfer solution. It serves as a central exchange repository for virtually all incoming, outgoing, or internal file transfers (regardless of file type, content, designated endpoint, or file transfer mechanism) and efficiently transfer those files to MasterCard applications or business partners that need them. The applications dictate the files needed to send and/or receive, and the Global File Transfer system infrastructure takes responsibility for file posting, delivery, or retrieval. JOB RESPONSIBILITIES: Ensuring that CONTROL-M components are up and active through CCM. Ensuring that maintenance, job scheduling and data backup is performed without any interruptions as part of New Day processing. Performing migrations and upgrades for new release, including migration of data. Defining creating and troubleshooting on Calendars/Critical jobs. Scheduling/modifying all kinds of requests in Control M (Jobs and resources). Support during server migrations on Control-M and documenting updates as required. Handling Microservices and ADHOC requests for critical modifications on active jobs on Control M EM. Working as SPOC for new application scheduling and implementation. Coordinating with Onsite counter parts, application analysts & Prepare Daily status reports. (Special project meetings, customer calls, transition calls). Handling code migration from Development / testing environment to the Production environment. Flat file promotion, Objects Migration for PeopleSoft Environments (HR/FINANCE) using PHIRE. Work on Documentation (Creation/Modification) of all different Processes. Creating, Monitoring, and performing tickets requests in Peregrine, HPSM, Assist. Provide 24/7 On-Call Coverage for any critical issues in Production environment related to scheduling and also migration problems Environment: Waterfall Methodology, MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, QlikView v 11.20, Microsoft SQL Server, XML, Microservices, Microsoft Visio, Test director, Guidewire, Clear Quest, Mercury Quality Center American Express, July 2012 - Dec 2015 Scrum Master, NYC, NY Project: PMS System (ANZ) The project is to build an Enterprise Reporting System (ERS) to support the portfolio management and performance analysis of the Asset and Management Business along with the credit card with various reward offering. JOB RESPONSIBILITIES: Worked on Microservices and Scrum and worked with multiple teams on several complex, enterprise-wide Business Intelligence projects, providing business, data, and technical requirements analysis to ensure that reporting solutions met the highest data quality standards Used AGILE methodology to improve customer satisfaction and continuous improvement Analyzed credit card processing life cycle workflow and documented Statement of Work, Functional specifications and user requirements specifications Used Excel to extract and manipulate large data Wrote Test Scripts for Quality Assurance team and business users Worked with Microservices solutions and delivery teams to implement data quality processes during acquisition, ETL, and delivery stages for Business Intelligence solutions and changes to Data Warehouses Worked Kanban pull on demand replenishment process point of use and this is drive cost saving Reviewed, on all project artifacts for data conversion and data integration projects, identifies gap risk in the project and working with the technical team to address gaps and risks to ensure that all data quality requirements were met Organized JAD meetings for large enterprise-wide BI projects and addressed gaps during requirements Worked very closely with business Subject matter experts, understanding of the data source and how the business utilized the data Provide support to the business in researching data issues, specifically how to find and use the data they need and investigate and resolve data quality issues. Verified ETL procedures and data quality raised the probable data issues to the concerned teams for corrective actions. Created test plan, test data and conducted manual testing to validate functionality, and performed regression testing. Involved in creating reports by using SQL queries and maintained on confluence. Education: Masters in Public Relations from MOP Vaishnav College, Tamilnadu, India, in the year 2005 Certified Scrum Master Keywords: quality analyst user interface business intelligence information technology microsoft California Missouri New York