Home

Ramani - Salesforce QA

[email protected]

Location: Fuquay Varina, North Carolina, USA

Relocation: Hybrid/Onsite inside state or Remote

Visa: H4EAD

PROFESSIONAL SUMMARY: Around 10+ years of IT professional experience in Salesforce CRM platform as Salesforce Tester and QA Analyst. Having Strong analytical, problem solving, communication, and interpersonal skills, Experience implementing Software Development Life Cycle (SDLC) as it relates to QA in an enterprise environment. Expert in analyzing Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis. Strong testing skills in Salesforce1 Mobile App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements. Strong experience in Defect Life Cycle in QA. Have extensive experience in implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules. Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analysing Test Results. Extensive experienced in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing in Agile and Waterfall models Good knowledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Worked on sales cloud and service cloud. Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign - On (SSO) setup. Good knowledge of Salesforce configuration, Data migration, System integration Testing and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture. Hands on expertise in moving Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment. Extensive experienced in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing in Agile and Waterfall models. Experience in Quality Assurance of Client/Server, Web - based and data warehousing applications. Experienced with all aspects of software development life cycle including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting. Analyzed the Business Requirement Specification (BRS) / BRD received from business team, Functional Requirement Specification (FRS) received from development and created QA Tracking Document. Expertise in preparing and executing software test plans, test cases by using Quality Center and Rally. Well versed in analysing CRM business processes that include Campaign management, Lead Management, Role Hierarchy, Account Management, Case Management and in a multi-tier environment. Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization. Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements. Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews. Experience in building reports and dashboards, customizing them as per user requirements. Performed Back End Testing by executing SOQL queries. Conducted and Participated in defect triage meetings. TECHNICAL SKILLS: Salesforce.com: Visual Force (Pages, Components), Lightning Pages, JavaScript, JQuery, HTML, CSS, Apex, Apex Triggers, Batch Apex, Ajax, SFDC, Web Services, SOAP API, REST API, WSDL,JSON, XML, SOQL, SOSL, MySQL, SQL, Apex Classes, Triggers, Controllers, Controller Extensions, Validation rules, Workflow, Process Builder, Approval process, Data management, Data Loader, Data Import wizard, Data Export, Work bench, Reports & Dashboards, Custom Objects, Force.com, Apex Data Loader. Web Design: Visualforce, JavaScript, XML, HTML, CSS. Databases: Oracle, SQL Server and MYSQL Methodologies: Agile, Scrum, SDLC. Programming Languages: APEX, C, C++ and Java. GUI & Tools: Visual Studio, Eclipse, Force.com IDE, Apex Data Loader, workbench PROFESSIONAL EXPERIENCE: Sun Power || Dec 2021 Till date Role: Salesforce QA Tester Responsibilities: Validated Data security and sharing rules in Salesforce. Tested Users, Profiles, Role hierarches and Permission sets as per user profile and public group. Validated hundreds of reports and tested dashboard bases on roles and role hierarchies. Used Agile Software Development for implementing testing cycle phase. Responsible for reviewing business requirements and participated in the meetings with development team and business analysts. Involved test case scenarios review with the team before each sprint starts. Developed test cases and test plans to execute in Rally. Created new users and assign permission sets. Created Salesforce Reports to track and provide required information to the users. Validated various objects, field dependencies, validation rules, and relationships. Validated the integration and data by calling the various API by using the Postman. Updated Page Layouts for different profiles as per the requirements. Validated various data like fields, Picklist values, and outbound messages as part of integration testing. Performed Integration Testing and User Acceptance Testing. Involved in validating post deployment activities. Involved in all phases of SDLC. Used Rally for tracking, analyzing and documenting. Created Test scripts, Test cases, executed Test cases and logged the defects in QC environment. Coordinated with onsite/offshore teams, conducted necessary KTs and provided full support whenever it was required. Maryland s Workers Compensation Commission || Sep 2020 Nov 2021 Role: QA Engineer Responsibilities: Worked with Azure OCR tool to read the paper issues. Led the development of a robust Selenium automation framework in Java, resulting in a 30% reduction in testing time. Implemented end-to-end testing strategies for web applications, identifying and fixing critical bugs in the early stages of development. Collaborated with developers to incorporate test automation into the continuous integration process, ensuring prompt identification of issues. Conducted regular code reviews to maintain high code quality standards in the automation scripts. Preparing Test Cases and Test Plan for all the applications. Analyzed Business requirements and solution specification documents to design Test cases. Performed sanity / smoke testing for each release. Maintained multiple versions of test sets and worked on regression testing. Performed data validation testing post deployments. Involved in all phases of SDLC. Used QC for tracking, analyzing and documenting. Acted as a SPOC for all testing related activities in Onshore. Provided offshore team with necessary and KT and assistance whenever required. Regularly participated in Technical and Used Case review meetings for various functionalities in the application. Involved in User Acceptance Testing. Involved in reviews for functional requirements and Test case scenario and Test case designing. Scheduling daily stand-up call with Onsite teams. Performed Test Plan/Test case review meetings during testing phase. Identified and reported defects, working closely with development teams to facilitate prompt resolution. Charter Communications || Jun 2018 Aug 2020 Role: Salesforce QA Engineer Responsibilities: Creating Test Scripts based on the Business Requirements Specification documents in HP Quality Center. Interact with various Business Analysts and Developers to design better test plan and strategies based on the requirements of the business. Executing Test Cases in Quality Center and logging defects. Prepare documentations like Testing Progress, Test coverage and providing status to various stake holders. Validated reports and tested dashboard bases on roles and role hierarchies. Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile. Validated the integration and data by calling the various API by using the SOAP UI. Created Test cases, executed Test cases and logged the defects in QC environment. Performed GUI, Functional, Regression, Retesting, Usability, Acceptance, Smoke testing Good interacted with QA team members, Developers, Project Managers and Clients to resolve issues Regularly participated in Technical and Use Case review meetings for various functionalities in the application. Involved in User Acceptance Testing. Involved in reviews for functional requirements and Test case scenario and Test case designing. Sent out daily status reports to the QA managers, QA team members and Developer teams. Tested Salesforce1 Mobile App, Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements. Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules. Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows. Moved Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment. Tested Saleforce.com setup, Configuration, customization. Worked on data migration from databases to SFDC using Data Loader. Performed Security and sharing rules implementation testing at object, field, and record level for different users at different levels of organization. Maintaining the Regression test suite for the applications. Conducting and attending the scrum and discussing about Impediment. Run database queries in workbench for Test data into salesforce. SunTrust || Apr 2017 May 2018 Role: Salesforce QA Tester Responsibilities: Testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns. Tracking and maintaining the requirements to functionality traceability and use case traceability. Analyzing Business requirements and solution specification documents to design Test Plans, Test cases. Defining requirements in Quality Center and mapped with the respective test cases for traceability. Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records. Tested Sandbox environment customized the Salesforce application as per the client's requirement. Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data. Tested the company's Salesforce CRM application. Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Service cloud. Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization. Preparing Test Cases and Test Plan for all the applications. Analyzed Business requirements and solution specification documents to design Test cases. Performed sanity / smoke testing for each release. Maintained multiple versions of test sets and worked on regression testing. Performed data validation testing post deployments. Involved in all phases of SDLC. Used QC for tracking, analyzing and documenting. Acted as a SPOC for all testing related activities in Onshore. Provided offshore team with necessary and KT and assistance whenever required. Regularly participated in Technical and Used Case review meetings for various functionalities in the application. Involved in User Acceptance Testing. Involved in reviews for functional requirements and Test case scenario and Test case designing. Scheduling daily stand-up call with Onsite teams. Performed Test Plan/Test case review meetings during testing phase. Performed execution of test cases manually using Application Life Cycle Management. Performed data validation testing, wrote test cases based on business scenarios. Used MS Excel sheet for comparing the millions of records and its fields. Performed sanity / smoke testing for each release. Maintained multiple versions of test sets and worked on regression testing. Involved in all phases of SDLC. Cognizant ||Oct 2010 Mar 2014 Role: QA Tester Responsibilities: Develop, execute, and maintain test designs, including test cases and test scripts. Develop and maintain test data as necessary to support testing efforts. Ran the shell script commands to load the data from Legacy systems to staging data base. Validating the staging data which is extracted by using the ETL tools. Verifying all migrated Records look & data in Siebel GUI by using the Legacy systems data. Review requirements, designs, and other documentation to ensure testability. Conduct testing to ensure that functionality, usability, reliability, and performance of IT solutions are consistent with requirements and established acceptance criteria. Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations. Assist development team in troubleshooting and determining root - cause of application defects and issues. Document test results and communicate to Project Management and other Project Stakeholders. Execution of Test scripts and Defects rising in HPQC. Tracking the defects and Sending Status reports. Preparing the Traceability Matrix between Requirements & Test cases. Responsible for GUI and Functional Testing. Preparation of the Test Strategy and guiding the team. Involvement in Test Execution, Results Analyzing and Defect Reporting using HPQC. Involvement in RTM Preparation. Enhancing the Test Scripts for Global Execution. Involved in solving Environmental problems with Technical Support People, especially in Server Connections and Database sharing activities. Keywords: cprogramm cplusplus quality analyst user interface information technology hewlett packard microsoft