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Bhavana - Salesforce Developer

[email protected]

Location: Remote, Remote, USA

Relocation: Yes

Visa: GC

Bhavana SJ Salesforce Admin/Developer Email: [email protected] Phone No: 469-202-6697 Linkdin:https://www.linkedin.com/in/bhavana-s-1a4801248/ Professional Summary: Having around 10 years of Professional Experience with 6+ years of experience in Salesforce.com, Force.com platform as Salesforce Developer and Administrator with 2+ year of experience in Salesforce sfdx. 3X Certified Salesforce Administrator and Developer & Trailhead Ranger. Experience in using Salesforce Lightning UI. Created multiple Lightning components and Apps combining Lightning Design System, Lightning App Builder and Lightning Component features Experience with Service Cloud, Sales Cloud, Community Cloud and Marketing Cloud Functionalities Experience in working with Salesforce CPQ and Apptus CPQ. Hands on experience in SFDC development using the APEX classes, Visualforce, Triggers, Collections, Components, Reports, Dashboards, Force.com IDE, Eclipse Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers Expertise in using Exception Handling, Helper Class, Batch apex, Wrapper Class while programming. Working with different aspects of Web Services (XML, WSDL, SOAP, REST, JSON) & web integration with SFDC Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approval Process, Reports, Dashboards, Reporting Snapshot, Tasks and Events, validation Rules, workflow, process builder, e-mail services and approval processes using customization & Apex Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ. Manage and develop existing contacts and create ambassadors Assisting in the Marketing and development of the Demandware brand in Asia Pacific Supporting & Co selling with key partners which that may include digital agencies, systems integrators, fulfillment/logistics providers, etc. Implemented community cloud for customer self-service using knowledge articles and FAQs. Worked extensively on Salesforce community cloud . Created various customer support communities with which customers/partners can directly access with the business and upload files, any data. Worked extensively with the business sales and marketing teams for gathering business requirements and effectively communicated guidelines regarding project scope and project estimation timelines on a regular basis. Configuring Email-2-Case customizing the service cloud for various business support groups. Develop and deliver custom sales presentations and demonstrations Position Commerce Cloud product and services and improve Customer's impact Proven commercial success in working with executives, VP and 'C' level Direct, manage and lead the strategy of other sales team members, company resources, and partners throughout the sales cycle. Modifying, creating and implementing Boomi Integrations for Refund/Reclass functionality. Proficiency in installing App Exchange applications like DocuSign, Laser credit access, Conga Composer Hands on experience in writing unit test classes to cover more than 80% of code coverage. Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation. Implemented new feature enhancements on Service cloud console view and developed few visual force components. Experience in working with the stake holders to built the requirements Experience in using source control Git , Copado & Blue canvas. Used Visual studio code and Eclipse IDE. Proficient in working under Agile Development Environment. Deployed applications from sandbox to Production using change sets and Copado. Familiar with using scrum tools like Atlassian JIRA and Rally. Deliver code via version control, continuous integration and repository best practices. We use Git feature- branching and Code ship. Good exposure towards Jenkins and code versioning tools to achieve CI/CD within different Salesforce Orgs and experience in Bitbucket, GitHub, GitLab and Jenkins for version control and traceability usage. Education: Osmania University Hyderabad, India. Bachelors in Computer Science May 2009 - May 2013. Certifications: Salesforce.com Certified PD1 Salesforce.com PlatformApp Builder Salesforce.com Certified Administrator Skill Set: Platform Salesforce CRM Salesforce CRM Sales/Service Clouds, Users, Profiles, Permission Sets, Record Type, Email Functionalities Templates, List Views, Queues, Workflows, Flows, Validations, Approvals, Process Builders and Chatter. Force.Com APEX, Classes, Triggers, Visualforce, Controllers, Lightning Components, Lightning App Builder, APEX Testing, Debugging, SOQL, SOSL, DML Statements, Workbench and Lightning Application. Salesforce Tools Eclipse, VS code, Force.com IDE Plugin, Data Loader, Force.com Platform (Sandbox and Production). Programming Languages Java, Apex, HTML, CSS, JavaScript, SQL, XML. Operating System Windows XP, Windows 7, Windows 8, Windows 10, Mac OS, Linux. Database MySQL, Mongo DB, Firebase, SOQL, SOSL. Documentation MS Office (Word, PowerPoint, Excel, Access) Work Experience: Client: Humana Location: Louisville, KY (May 2021-Till Date) Role: Salesforce Developer Responsibilities: Worked closely with business analysts and Product Owners, performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com. Worked on Financial Service Cloud, Community cloud and developed Customer 360 view and Book of Business for the employee and Customers Salesforce Health and Service Cloud Implementation for patient s benefits and health care center. Involved in developing Salesforce Lightning Apps, Components, Controllers and Events. Involved in creating Lightning pages using Aura, implemented Lightning Controllers, Components using Lightning Design System for Lightning Community Builder. Implemented 360 Patient View using Health Timeline, Patient Profile, and Care Team Network. Worked closely in service cloud such as Web to Case, Email to Case. Worked on external objects in Salesforce which is another feature introduced with Lightning Components. Designed and build Lightning Web Components, all of which are reusable and have resulted in significant time and cost savings for the business. Developed custom applications like writing the Apex Classes and Triggers and linked them to manage the workflows developed in the system. Used Integrating Salesforce.com with other internal/external applications using REST based web services. Configured Health timeline component to display patient s health data. Analyzed on various Components to migrate the system from Salesforce Classic to Lightning. Performed Research on various things for migrating the existing system from Service Cloud to Lightning Health Cloud. Built REST API integration to third party system to pull the customer information on near real time. Had a practice of Agile methodology for daily scrum call and discussions. Used AZURE DevOps as CI/CD tool, for deploying the code from dev to UAT and UAT to Prod. Used SOAP UI for integrating the system declaratively. Demonstrated end-to-end ownership of software projects by overseeing the entire SDLC. Collaborated with product managers to define project scope, requirements, and acceptance criteria. Managed architecture design, coding, testing, deployment, and post-launch support phases. Environment: Salesforce.com platform, Force.com API, Lightning Components, Apex Language, Visual force Pages, Force.com, Controllers, REST API, Salesforce.com HTML, XML, CSS, Java Script, Sandbox, SDLC,Eclipse IDE Plug-in, Visual Studio Code, Dashboards, Apttus CPQ Analytical Snapshot, Data Migration, GitHub, Wave Analytics and Test methods. Client: Autodesk Location: San Rafael, CA (March2019-Apr 2021) Role: Salesforce Developer Responsibilities: Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com (SFDC). Experience working with Sales and Marketing teams to understand the business process to gather requirements for the Salesforce customization. Configured analytics dashboards embedded directly into Financial Services Cloud. Developed the Financial Services Cloud components used to build a Customer Community Created Wave Analytics dashboard that aids in the ability to evaluate sales territory capacity. Worked on synchronizing CRM systems, migrating from legacy CRM, and broadcast ERP data into our CRM systems in Mule soft API. Created multiple projects to insert, retrieve and update the data from Marketing Cloud. Used Demand Tools for data management. Implemented service cloud functionality like case management, field service management and CTI integration. Developing custom lightning components to fulfill the business requirements on standard and custom objects. Implemented Storable Actions in lightning components to perform client-side cache for webservice callouts and manage the rate limits. Created policies, realms, rules and responses to protect the applications and configure them to work under the SSO environment. Worked on Account, Opportunity, and other Sales cloud objects in Solution design. Created trigger on case and solution object to perform some business requirements on Service cloud. Work with marketing stakeholders to create lead nurture programs that will create greater velocity through the sales pipeline. Assist marketing stakeholders with customer contact strategies to deepen the customer relationship and increase sales opportunities and then execute on these campaigns. Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services. We have provided solutions and support for Single sign on SSO, ensuring compliance with international security standards like SAML 2.0. Created integration with Apttus CPQ and CLM applications and automating processes on Salesforce1 platform. Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity. Deployed applications from sandbox to sandbox/production using ANT migration tool, Eclipse and Change set. Worked as a Business Analyst for full-cycle projects, to complete consulting projects on time, and deliver outstanding consulting services to Salesforce.com clients. Experience in analyzing the business process, identifying and proposing solutions for an effective customer experience, implementing and configuration of end-end new and existing Salesforce apps. Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users. Administrated and monitored the company s Salesforce CRM application. Hands-on experience in Scrum agile methodology. Environment: Salesforce.com CRM Application Platform, APEX Language, Lightning Components, S-Controls, HTML, JavaScript, SOSL and SOQL, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes., Email, Dashboards, Reports, Sandbox Production environment. Client: Principal Financial Group (August 2017-Feb 2019) Location: Des Moines, IOWA Role: Salesforce Admin Responsibilities: Involved and interacted with various business user groups for gathering the requirements for CRM implementation. Developed and maintained Custom Objects, Fields, Formulas, Reports, Dashboards, Triggers, Validation rules, Workflows and Approval Processes on Salesforce.com platform Designed and Developed custom Visual force pages to provide customizable views capability for Partner users, with inline search capability Developed and used JavaScript, CSS for performing validation and assigning style sheet to the visual force page and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section. Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. Performed data migration from Siebel CRM to Salesforce.com. Used field level security along with page layouts to manage access to certain fields. Migrated code from Development to Testing and to Production environments using Change Sets, Force.com IDE and Force.com Migration Tool Worked with web services API. Orchestrated end-to-end automation of a lead qualification process for a global sales team using Salesforce Flow. Collaborated with stakeholders to map out the existing process, and then leveraged Flow to design a dynamic approval process with email notifications and record updates. Resulted in a 40% increase in lead conversion rates and a 30% reduction in manual follow-ups. Implemented a data enrichment solution by integrating Salesforce Flow with third-party data providers. Designed a Flow that enriched lead records with real-time social media insights and firmographic data, enhancing the sales team's ability to personalize outreach. This led to a 25% boost in lead engagement and an improved conversion-to- opportunity rate. Environment: Salesforce.com platform, Marketing Cloud, Lightning Components, Visual Force Pages, Triggers, Scheduled jobs, Data Loader, Chatter, Workflow & Approvals, Salesforce flow Reports and Dashboards, Custom Objects, Custom Tabs, Security Controls, Email Templates, Sandbox. Keywords: continuous integration continuous deployment user interface database microsoft California Colorado Kentucky