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Tanmay - Product owner/ product Manager

[email protected]

Location: Remote, Remote, USA

Relocation:

Visa: GC

TANMAY BHATT SR. PRODUCT OWNER CAREER OVERVIEW Patient, Active Listener, Excellent Communication Skills and Pragmatic Product Owner, Agile Product Owner, Scrum Master, Sr. Business System Analyst and Business System Analyst with 10+ years of experience in business analysis implementing a variety of projects in Ecommerce, Banking, Assurance, Audit and Finance with a proven track record of working in self-organizing and cross-functional teams and core understanding of the PMP, AGILE, SCRUM concepts. SPECIFIC EXPERTISE Managing ROI, Business Value, Business Processes, Planning, Scheduling, Managing Change Requests, Issue Escalations, Technology Upgrades, Performance Monitoring, Risk Management and Mitigations, Incident Management and delivering the best quality product. Building Roadmaps, Designing, Integrating and managing complex infrastructure solutions. Software Development Life Cycle (SDLC) in Waterfall, Waterfall Scrum Hybrid, SAFe, Agile, Scrum, Kanban, Extreme Programming and Test Driven Development. Project Risks, Risk Management & Issues, Impacts to Business Stake Holders and Program Managers by facilitating Status Meetings, Publishing Timely Meeting, PI Planning Meeting, Agenda Items. Analyze requirements and identify dependencies in project, processes, data and systems. Excellent writing and Analyzing documentation skills in creating, modifying and analyzing BRD, FRD, SRS, Use-Case Specification, High Level and Low Level Documents (HLD/LLD). Understanding of RACI Matrix, RTM throughout the process to verify adherence. Proficient in Requirement Management, Sprint Planning, Issue Tracking, Impediment Management, and Work Allocation using tools like JIRA, RALLY and Version One ALM. Use of Unified Modeling Language (UML) diagrams including Process Diagram, Activity Chart, Use Case Diagram, Sequence Diagram, Data Flow Diagram and ER Diagram using MS Visio to support system design. Conducting Epic Planning Sessions, Quarterly planning sessions, Bi-weekly reports, Monthly reports, Quarterly reports, SAFe, Scrum Training Workshops and User Story Writing workshops to familiarize stakeholders with Scrum process skeleton and concept. Experienced in working with Three-Tier Architecture, Client Side Verification and Server side Verification. Data Modeling and Schemas and use of Business Intelligence (BI) to enable effective decision making. CERTIFICATIONS Certified SAFe 4 Product Owner / Product Manager (PO/PM), Certification Id: 23891096-8970 Professional Scrum Master (PSM-1), Certification Id: 508446 Certified Scum Master (CSM), Certification Id: 001056940 Scrum Product Owner Accredited Certification (SPOAC), Certification Id: 23805425170809 Accredited Project Manager (APRM), Certification Id: 49888169490266 Scrum Master Accredited Certification (SMAC), Certification Id: 04539155525155 Google Analytics Certified (Valid Up to 1stFeb2019) PMP PMI Certification (In Progress) SKILLS SDLC Methodologies SAFe, Agile, Scrum, Kanban, XP, Waterfall-Scrum Hybrid, Waterfall, Spiral Management Tools MS Office, MS Project, MS Visio, Rational Enterprise Suite, JIRA, Rally Confluence, Gliffy, Qualtrics, Smart Communication Modeling Tools MS Visio, Rational Rose, Plant UML, ClearWater, Languages: C, C++, SQL, PL/SQL, Visual Basic, HTML, XML, JSON, UML Databases: MS SQL Server, Oracle 11, MySQL, GemFire, Cassandra DB, TIBCO, Swagger, Wrapper, REST API, SOAP API. Testing Tools HP QC, Load Runner, Selenium, Cucumber EDUCATION Bachelors: Electronics & Communication Engineering Acharya Institute of Technology, VTU - Bangalore, India EXPERIENCE Product: Vehicle Management System (VMS) Product Owner 01/2021 to Present Fedex Memphis, TN Fedex is one of the world s largest transportation management company, delivering 1million plus packages a day in United States. At present working on enhancing VMS Legacy system. RESPONSIBILITIES Defining vision and roadmap for the short- and long-term product roadmap Gathering business requirements from Product Manager, Product stakeholders to translate and breaking them down into epics, themes, and features and creating actionable user stories with acceptance criteria for the design team to conceptualize and the development team to implement. Managing enhancement product lifecycle for my product including prioritization of bugs/enhancements along with building and launching new offerings. Build strong relationships with internal and external stakeholders to ensure product roadmap is aligned with stakeholder needs. Helping the team understand the need for clear and concise product backlog items by ensuring DOR, DOD, Clear Acceptance Criteria and other required details. At times Facilitating scrum ceremonies Daily stand up, Grooming/Estimating/Refinement sessions, Sprint Planning sessions, Sprint Review and Team Retrospective sessions. Worked closely with team for Bugs and Defects triaging, monitoring and working with Product Owner for prioritizing. Generated/Maintained metrics for reporting such as Team's capacity, velocity, committed vs completed, Burn up Charts, Burn down Charts, Bugs, Defects and ensuring team meet sprint goals. Worked closely with onshore and offshore resources around the clock. ENVIRONMENT: MS Visio, Swagger, BitBucket, GitHub, APIGEE, Version One, CodeBeauty, Sharepoint, MS.Excel, MS teams Product: LeadGen Product Owner / Scrum Master 04/2020 to 12/2020 Equifax (UST Global) Atlanta, Georgia Equifax is one of the largest credit reporting union in United States, currently working on enhancing myEquifax.com releasing new features for Auto Loan, Personal Loan, Credit Cards, Auto Insurance & Mortgage Insurance purchases using external vendor services. RESPONSIBILITIES Been the voice of the customer. Listen to the market (internal and external users) and clearly define the market problem. Used market information to drive short- and long-term product roadmap priorities. Collaborated with Product Manager, Product stakeholders to translate business requirements, breaking them down into epics, themes, and features and creating actionable user stories with acceptance criteria for the design team to conceptualize and the development team to implement. Acted as an ambassador for the product internally and externally, and as the primary contact and subject matter expert for the product. Managed and own end-to-end product lifecycle for your product including prioritization of bugs/enhancements along with building and launching new offerings. Tracked product performance metrics to ensure we are meeting or exceeding targets, pivot product roadmap direction as necessary. Build strong relationships with internal and external stakeholders to ensure product roadmap is aligned with stakeholder needs. Formulating techniques for effective Product Backlog Management. Helping the team understand the need for clear and concise product backlog items by ensuring DOR, DOD, Clear Acceptance Criteria and other required details. Facilitating scrum ceremonies Daily stand up, Grooming/Estimating/Refinement sessions, Sprint Planning sessions, Sprint Review and Team Retrospective sessions. Helped the development team to create high-value products. Coached and helped Team members and stakeholders understand and implement Scrum practices. Worked closely with team for Bugs and Defects triaging, monitoring and working with Product Owner for prioritizing. Generated/Maintained metrics for reporting such as Team's capacity, velocity, committed vs completed, Burn up Charts, Burn down Charts, Bugs, Defects and ensuring team meet sprint goals. Worked closely with onshore and offshore resources around the clock. ENVIRONMENT: MS Visio, Swagger, Bitbucket, GitHub, APIGEE, JIRA, Confluence, Code Beauty, SharePoint, MS. Excel Product: CANVAS (Audit Platform) Product Owner 08/2019 to 04/2020 Ernst & Young (Cognizant) Atlanta, Georgia EY is one of the second ranking Auditing firm in United States, currently working on developing an internal auditing tool for the organization. Using Microsoft Azure as platform and also replacing the legacy system GAAIT with CANVAS. RESPONSIBILITIES Worked extensively with Product Owner, Stake Holders, External and Internal Scrum Teams and SME s to understand the application and requirements. Created documents for Business rules, Sequence Diagram, Data mapping documents, Functional and Nonfunctional User stories Conducted Daily Standups, Sprint planning, Sprint review, Sprint Retro, Sprint Demos, User Story Acceptance Sessions, War rooms (During Production Issues), Test Data Management Walkthrough, HLD discussions, LLD discussions. Worked with flexibility with virtual teams, also with a flexible work structure that allows for early morning/late night calls with stakeholders domestically and across international. Involved with the Tester s, QA and E2E team to determine test scenarios and test cases. Develop test approaches and methods for unit testing, integration and functional testing using required scenarios. Resolved production issues escalated by product support teams. Designed and implemented SQL queries for QA Testing and Report/ Data Validation. Worked with the E2E team to ensure adequate testing of application both before and after completion, maintained quality procedures, and ensured that appropriate documentation was being made pertaining to the test results. ENVIRONMENT: MS Visio, VSTS, SQL Server, GitHub, MS.Excel, CANVAS, Selenium Product: OM-API / OMS-Digital Technical Product Owner 10/2018 to 08/2019 T-Mobile (HCL) Atlanta, Georgia T-Mobile is one of the largest Telecom organization offering services for individual and institutional customers. Worked on various projects Connected Cart, Integrated Promotions, and Digital Signal Flow etc. from transitioning from Legacy to Digital flows. RESPONSIBILITIES Worked extensively with SMEs, Product Managers to understand and extract the User and Business Requirements pertaining to clients. Prepared and analyzed AS-IS and TO-BE work flow scenario and performed GAP Analysis, Created Sequence Diagram, Data mapping documents, written technical user stories. Conducted/Involved in Daily Standups, Sprint planning, Sprint review, Sprint Retro, Sprint Demos, User Story Acceptance Sessions, War rooms (During Production Issues), Test Data Management Walkthrough Worked with flexibility with virtual teams, also with a flexible work structure that allows for early morning/late night calls with stakeholders domestically and across international. Designed Process flows for various business scenarios and activities of business from the conceptual to procedural level. Created Use Cases, Activity Diagrams, Data Flow Diagrams, Sequence Diagrams in MS Visio and revised functional specifications and other core materials throughout the System Lifecycle (SLC), making all necessary revisions for defect correction and requirement clarification/refinement/change. Involved with the E2E team to determine and develop test approaches and methods for unit testing, integration and functional testing using required scenarios. Resolved production issues escalated by product support teams, with Tibco and MISys ERP systems Designed and implemented SQL queries for QA Testing and Report/ Data Validation. Worked with the E2E team to ensure adequate testing of application both before and after completion, maintained quality procedures, and ensured that appropriate documentation was being made pertaining to the test results. Collaborated with the E2E team to develop the Test Plan, Test Conditions and Test Cases and conducted deployments. ENVIRONMENT: MS Visio, Clearwater, Misys, Swagger, Tibco, Bitbucket, APIGEE, Rally, JIRA, Agile Craft, Confluence, Code Beauty, PlantUML, SharePoint, SonarQube, Hygeia, MS. Excel, Product: User Feedback 03/2016 to 09/2018 Amway Ada Township, MI Product Owner / Business Analyst This solution was mainly to deal with ABO/IBO User feedback for use with Global Digital Platforms. Bringing markets on board to feed into Digital Transformation Dashboard using NetSuite CRM. Launched into 132 Countries with various Languages a User Feedback Eco System for Voice of Customer. RESPONSIBILITIES Responsible for providing Vision for Program, Handling Change Requests, Migration Dependencies, Hot Fixes, Backlog Prioritization, Feature Deliverables. Gathering requirements from internal stakeholders, External stakeholders and Global stakeholder to gather articulate requirements. Integrating solution with 9 markets and preparing API documentation, identifying Source Systems, Functional Requirement Document, Business Requirement Document, and Technical Design Document. Managing stakeholder communication, leading planning sessions and producing information radiators. Converting Business requirements into user stories and prioritizing backlog with team. Defining Sprint Goals, Epics, Epic Owner, Launch Roadmaps and Leading sprint demos. Involved in Daily Standups, Sprint planning, Sprint review and Sprint Retro. Single point of contact for Product Kick Off, Release Planning, Resource Management, Conflict Resolution, Change Management, Communications Management, ERP system, System Testing, UAT, BAT and deployment (Move to Integration, Move to Stage and Move to Production) to improve software delivery and practices. Helped closely in Bug Analysis with Development team, keeping track of Bug status. Involved with the Enterprise architect in forming the agile process form modeling to build enterprise applications. Assisted DEV Team for Git Code Pushes in Git Hub, Understanding of Committing Codes and Version Controlling. Prepare SOW, running Pilot, POC and Release Plan. Define the Product Catalog, Sprint Catalog and track project status and manage releases or when to release. ENVIRONMENT: MS Project 2010, Confluence, JIRA, JAVA 8, Oracle 10G, SharePoint 2013, MS Visio, HTML/CSS, JavaScript, AJAX, XML, Informatica, Tableau, Qualtrics. Product: 360 view (stand-alone) 12/2014 to 02/2016 Hertz Estero, FL Product Owner / Scrum Master The client's existing legacy data management system did not allow for easy or efficient data access. The data, once entered and stored, lacked the infrastructure support to enable real-time data exchange. The project involved streamlining data exchange between digital properties and avoiding multiple point-to-point connections. The goal was to integrate MS Dynamics CRM (Online) with Web methods with Oracle Database architecture with minimal disruption to existing functionality while simultaneously composing fine-grained components into a single, higher order Business to business procurement activities. RESPONSIBILITIES Collaborated with all IT Infrastructure units throughout project lifecycles for successful implementation of project deliverables. Streamlined IT Infrastructure Optimization, Cost Optimization within the IT Infrastructure group and Resource Optimization within the IT Infrastructure group. Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning. Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business aligned development efforts, and time-boxed delivery. Implemented marketing strategies with End clients and communicating requirements with all the External Stakeholders constantly communicating for Procurements and Payments. Generated Reports such as Key Performance Indicators for Scrum Teams, Burn up Charts, Burn down Charts, Product Backlog, Release Backlog, Sprint Backlog and Other customized reports. Have Used Prioritization Techniques like MoSCoW, Kanto etc, Used Slicing Techniques Horizontal and Vertical Slicing, Used Estimation Techniques such as Planning Poker, T-shirt sizing etc. Made sure user stories meet SMART Criteria, prepare DOD (Definition of Done), DOR (Definition of Ready) and Acceptance Criteria. Streamlined QA process to increase efficiency and reduce new product rollout time while effectively meeting user expectations for product features. Developed a deep-seated understanding of User Data, Commodity Codes, Supplier Information, Vendor Catalogs, Product Categories, Invoices and Receipts for Procurement and pay procedures. Worked with Database Team and Devops Team to understand Data Mapping, ETL Processes, Data Models, and Data Integration from different sources. Fewer data redundancies and errors caused by manual data entry after integrating Salesforce platform. Worked with Dev Team, Cloud Integration Team closely in Bug Analysis for distribution of bugs across modules, distribution in terms of bugs priority or severity, keeping track of Bug status. Contributed in analysis of group of bug s sessions, for distribution of defects based on priority and severity, and reproducibility, Produced & maintained artifacts in Project Notebook to communicate team successes, deliverables, and timelines. Participated Scrum Ceremonies (backlog grooming, sprint planning, reviews, retrospectives, daily stand-ups). Managed and Negotiated Change Requests and Ongoing Enhancements and Modifications. Developed Project Status Metrics for Project Status, Open Issues and Change Requests using MS Project. ENVIRONMENT: MS Project 2013, Confluence, Stibo STEP Trailblazer, JIRA, JAVA, Oracle 11G, SharePoint 2015, MS Visio, HTML/CSS, JavaScript, Putty, AJAX, XML, Apache Tomcat, HP ALM Project Manager / Scrum Master State of Washington, Seattle, WA 12/2013 to 11/2014 The project was to enhance the System for customer complaint tickets to meet the Service Level Agreement (SLA) and migrate the database to Hadoop. We used Hortonworks data platform to migrate to Hadoop and integrating it with CRM and ERP systems. RESPONSIBILITIES Managed Project Charter, Initiation, Kickoff Meeting, and Stakeholder Communication and Management. Conducted and Managed Scrum Ceremonies, Backlog Grooming, Release Planning, Sprint Planning, Sprint Review, Retrospectives, Daily Stand-Ups. Directed multiple application developments on complete SDLC, including feasibility study, RFP, requirements analysis, systems design, development, programming, testing, QA, QC, implementation, and documentation. Managed budget estimates and cost compliance, managing costs, EVA, ROI, scope, schedules, quality, and risk and procurements on multiple projects. Identified and documented business process functional requirements specifications and use case diagrams meeting dynamic needs. Oversaw project status reports and resolved day-to-day issues with emphasis on milestones. Facilitated adoption of Scrum and Agile project management adapting to changing needs of scope, delivery commitments and team collaboration. Defined processes and awareness trainings on the initiatives of the IT Governance Council at enterprise level to all portfolio and project senior management. Created templates, guidelines, and best practices for project charter, requirements gathering, WBS, risk register, risk analysis, software quality, UAT, and project closure. Implemented portfolio and project management framework with improved corporate templates and processes, best practices, continuous improvement initiatives. ENVIRONMENT: JIRA, Confluence, MS Project, Oracle 9g, HP Service Center, HP ALM, Java. Associate PM /Project Manager Staples Framingham, MA 09/2011 to 11/2013 This project was to enhance and adding Processing System and Payment Verification for existing and new clients paying from their Credit or Debit cards online. Enhancing the current application for special rewards program and following PCI-DSS Compliance. RESPONSIBILITIES Single point of contact for Project Kick Off, Daily Project Status, Release Planning, Resource Management, Conflict Resolution, Change Management, Communications Management, SIT, UAT and deployment (Move to Integration, Move to Stage and Move to Production). Part of Scrum Ceremonies, Backlog Grooming, Release Planning, Sprint Planning, Sprint Review, Retrospectives, Daily Stand-Ups. Participate in Face-to-Face meetings for understanding interface needs. Conduct design review sessions for design sign off. Define the Product Catalog, Sprint Catalog and track project status, manage releases in HP Agile Manager. Estimate Sprint Velocity for every sprint and track the sprint burn down on a daily basis. Chair Daily Scrum meetings for multiple work streams (RPL, Address Doctor, Competitor, Customer and Sales Territory) to track the project status. Coordinate with onsite / offshore team for resource management, task allocation, and project status and conflict resolution. Handled project defects as being an Agile Project Manager. Work closely with business team and partners to drive the collection & implementation of requirements, and manage the lifecycle of various initiatives. Prioritize releases & feature sets, evaluate, and set stakeholder expectations. Communicate effectively within distributed teams, with a focus to deliver & execute large scale programs. Build simple and elegant software solutions, customer-centric products in cloud environment utilizing agile development processes. Deliver high-quality technology products and services in a hyper-growth environment where priorities shift quickly. ENVIRONMENT: HP Agile Manager, Clarity, MS Project, MS Visio & MS Office, HP ALM. Keywords: cprogramm cplusplus quality analyst business intelligence database information technology hewlett packard purchase order trade national microsoft procedural language Florida Idaho Massachusetts Michigan Tennessee Washington