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santhosh - scrum master/project manager

[email protected]

Location: California City, California, USA

Relocation: no

Visa: GCEAD

Santosh Bandam Cell # 408-420-3219 Certified Project Manager/Scrum Master [email protected] PERSONAL SUMMARY: Efficient Agile Certified PO/PM & Scrum Master. Certified (SAFe4) Scaled Agile Framework with 12 +Years of proven track record of successfully implementing software development projects in the most competitive of environments. Accomplished Project Manager & Servant-leader capable of delivering large-scale software projects on time by effectively collaborating, facilitating, leading and coaching multiple Scrum teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Experience in leading and managing teams. Possess good communication skills and interpersonal skills. Self-motivated, quick learner and a supportive team player. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments. AREAS OF EXPERTISE: Core Competencies include: Product management. Problem Solving. Agile leadership. PI Planning. Spring Planning. Risk Assessment & Risk Mitigation Strategic Planning & Vision. Stake holder management. Scope, budget financials Management. Cross-functional Team Leadership. Dependency Management. Leadership, Team Building and Hiring. Training/Coaching/Mentoring. Risk, conflict and Escalation Management. Change Management. Executive Presentation and Status Reporting. Customer Relationship & Partnership. CI/CD Continuous Improvement & Continuous Delivery. Conflict resolution. KEY SKILLS AND COMPETENCIES: Extensive experience in Agile software development lifecycle using Scrum & Kanban. Experienced in the development of overall product strategy and roadmap (backlog). Collaborated with partners in creation of user insights, and business priorities as input to roadmap development. Work closely with product owners and development teams to ensure quality, business value is achieved. Enable product owners to accurately define the backlog and finding techniques for effective PBI Facilitated team with scrum events, artifacts and continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity Facilitated ad-hoc meetings with Business owners and Product managers. Ensured application enhancements are made with rich insights from usability, user research, product owner needs, and business priorities. Expertise in Agile tools such as JIRA, Confluence, MS Projects, Clarity PPM & Arete. Strong knowledge in coaching the teams in adapting Repeatable model cycles. Managed various distributed teams and embraced them to adapt the Agile mindset Successfully conducted Scrum ceremonies - Sprint planning meetings, daily Standups, Sprint review & retrospective meetings. Strong experiences in integrating with cross functional teams during the entire development cycle. Work alongside product managers; collaborate with architects and development teams to create system designs in alignment with product reference architecture, technology roadmap, best practices and standards. Monitored the progress of the Scrum teams by the Burn down chart of Sprint backlog and product backlog and provided reports to Portfolio Managers Hands-on experience in Agile ATDD (Acceptance test-driven development) process, and test-driven development (TDD) cycle. Managing the Monthly Deployments and successfully took care of Infant care issues. Ensured growth of business relationships; developed best practices for successful delivery. Excellent verbal/written communication skills and strong analytical abilities and can perform well both independently and as a team player. Experience of delivering complex digital projects. Working methodically and efficiently with an eye for detail. Planning things at a high level. Expert knowledge of project management principles and practices. Mentoring junior team members to help them realize their full potential. Strong leadership skills, decision making and problem-solving abilities. Professional Certifications Certified Professional Scrum Master (CSM) Certified Scaled Agile Framework (SAFe 4) MS Software Engineering (2012-San Jose) Pursuing- Doctorate in Business Administration (Ph.D.) SAFe, Agile, Lean, Kanban, Scrum & DevOps Jira & Confluence. MS Projects Clarity PPM. Process Change/ Improvement Quality Assurance Arete Smartsheets. WORK EXPERIENCE: Cummins Inc, (Columbus, IN.) Nov 2020 Till Date Role: PM/Scrum Master Service Ops - Agile Transformation Responsibilities: The path to success in this highly digitized world requires smarter, faster and more efficient IT solutions that make a positive impact in terms of value, quality and productivity across the business. At Cummins IT, the heart of what we do lies in our ability to provide modern tools that can solve complex business problems, accelerate the introduction of innovative solutions, and help prepare the company for scalable growth. Through close partnership with the business, we will continue to identify opportunities where IT can play a vital role in enabling the company to Power. Onboarding several external vendors, planning the Roadmaps, aligning and successfully releasing the product in production. Worked on Service Ops & Service Growth Project as part One CSSNA Agile Transformation initiative from waterfall to Safe Agile. Project deals with all the service scopes and issues across North America, BMS, Middleware/ Integration teams. Participated in meeting with different Stake holders, Dev team, solution leaders, Product Owner (PO). Worked with cross functional teams to understand Dependencies, Risks, outlined them during team breakouts in PI-Planning event. Worked closely with Product Owner, Dev team on User Stories, Estimations, conducted Sprint planning, Review, Retro, conducted refinement/backlog grooming. Participated in Scrum of Scrums along RTE with different teams to call out Feature commitments from PI Planning, impediments, Road blockers, Workshops, Coaching. Participated in IT Release Planning, check to see how ready team is for upcoming releases along with supporting, dependent teams. Participated in ART Sync to see the progress of program, help solve impediments, Objectives, Features, Risks, issues escalations, Status of dependencies with other teams, working agreements. Good Working knowledge on Jira, Confluence, MS teams, Service now. As a Scrum Master fostering a culture of collaboration and shared ownership among ART (Agile Release Train) As a Scrum Master facilitating all the scrum ceremonies clearing bottlenecks in the DevOps Pipeline and guide teams in implementing necessary changes for smoother integration and delivery. In DevOps integration closing the gaps between the development teams and the operational teams. Encouraging cross-functional teams to work together, break down silos, and align everyone towards the common goal. Acting a mediator, problem solver, facilitating discussions and helping teams find solution collaboratively. As a Scrum Master, Taking care Release Train Coordination, Dependency Management, Risk Mitigation, Feedback Loops. IT PROJECT MANAGER (CSSNA DIGITAL & HIGHWAY TEAM) SMO Strategic management Office. Engaged with Stakeholders to gather business/technical requirements to identify fits v/s gap for large scale digital innovation projects from design to product launch. Conducted & took care of weekly, monthly & quarterly review with leadership teams, external and internal stakeholders (cross functional and remote project teams) to monitor project risks and constraints. Prepared solution document that included business process flow, device process map, support plans, product training process and change management plan. Successfully anticipated and escalated early to management to make tradeoffs to balance business needs. Plan and coordinate various activities for small to mid-size IT Infrastructure Projects Conducted regular review meetings for project activities completion status, identifying risks / showstoppers and discussing mitigation plans. Prepare and maintain project plans and track activities against the plan, providing periodic reports to internal and external stakeholders. Implementation or Optimizing the IT dependencies through a detailed project plan with and key milestones based on coordination with all project stakeholders. Ensure that project objectives are met by monitoring and measuring progress regularly to identify variances from the plan and take corrective action as necessary. Successfully managed 3 agile teams, facilitated communication between stakeholders and development teams. Mile Stones: Internal Design Review (2) Design Review. (3) Development Completion Demo. (4) Release Notes. (5) UAT Deployment + PO Verification. (6) Q4 SOX Approval (6) UAT Deployment. (7) UAT Approvals. 8) Code Release in to Production. Environment: Oracle Forms, OCI. IBC (California) Jan 2018 Oct 2020 Role: Agile-Scrum Master / PM Working as an Agile Scrum Master and facilitating a product development team using the agile development methodology that allows a team to self-organize and make changes quickly. Facilitate and lead Agile ceremonies (Daily Standup, Demonstration, Story Point Estimation, Retrospective, Iteration Planning, Backlog Grooming) and foster continuous improvement. Collaborate with the team members, but do not act as a manager, lead developer, Project Manager, or Product Owner. Promote communication and collaboration during daily scrums and build consensus for achievement during a specified period of time. Remove impediments to a team's productivity by shielding them from outside influences. Responsibilities: Empower teams and facilitate creativity while guarding quality and monitoring iteration progress while striving for successful completion. Represent the team to management. Disseminate information to the team, including metrics and charts. Act as the single point of contact for the Product Owner and Project Manager. Work with other Kanban Masters to ensure organizational process improvement. Senior level technical expertise. Deep technical knowledge and subject matter expert on ATT technologies. Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective. Worked with managers to identify cross-team dependencies and manage inter-team tasks. Monitored all project status, recommendations for change controls, and the implementation of timed objectives. Optimized the use of time, resources and pooled project budgets to insure projects stayed on track. Ability to support multiple projects simultaneously, manage changes and work in a fast-paced environment Advance understanding and demonstrated professional experience with Agile Scrum Create and manage all of the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required. Assisted team with making appropriate commitments through story selection, sizing, task definition and participated proactively in developing and maintaining team standards. Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) Enact change and continuous improvement increasing the productivity of Scrum teams. Working with Product owner On Artifacts Such as Product Backlog, Sprint Backlog, Sprint Burndown, and Release Burndown. Facilitating Scrum of Scrums for onsite and offshore Scrum teams in US states and India. Managing the overall performance and delivery of cross-functional teams. Facilitating sprint planning as Scrum master for multiple Scrum teams. Publicizing the team's progress and successes to make sure they are highly visible to product owner and Key stake holders. Managing projects in both Agile and Waterfall development environments. Keeping the team together all the time to ensure successful sprints. Experience with generating sprint/release level reports (Burn-down/ Burn-up charts Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline. Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards Training / coaching agile scrum fundamentals to Agile scrum Teams Experience in backlog tracking, burn down metrics, velocity and task definition Supporting and educating the Product! Owners, especially with respect to grooming and maintaining product backlogs. Migrating the Projects from Waterfall to Scrum is major responsibility. _________________________________________________________________________________________ Cisco Systems Inc. San Jose, CA. July 15 Nov- 2017. Role: PMO/Scrum/E2E Lead. The Cisco supply chain is highly diverse, extensive, and global. With more than 300 product families, Cisco has a wide range of gear targeted at a spectrum of customers with vastly different expectations and fulfillment requirements. Responsibilities: Responsible for Scrum ceremonies, including but not limited to, Sprint Planning, Backlog Grooming, Story Telling & Story Point Estimation, Daily Standups, Sprint Review (Demo) and Sprint Retrospective meetings. Assisting as leader to the help the team to achieve its maximum and sustainable Sprint Velocity. Ensuring Sprint Goals including throughput, predictability and software quality are met. Collaborated with the Senior Technical Delivery Manager and Product Owners for the Release Plan including release date and content Actively interacted with Team Members, Developers, Business Analysts and Project Management team to analyze the business process and requirements. Organized walkthroughs with Project management team to identify testing scope. Analyze use cases, functional requirements to write test plans and test cases in Quality Center and Microsoft Test Manager. Involved in designing and developing Test Plans, Test Cases, and Use cases for Oracle Application functional testing. Coordinated User Acceptance Testing (UAT) with the UAT group to ensure the correct business logic. Reviewed business requirements and technical specification documents. Validated Login functionality for Users, Branch Managers and Branch Supervisors. Involved in execution of SQL Queries to extract the data from the Database using TOAD and Microsoft SQL Developer. Responsible for defect management and working with development team to resolve issues. Operated effectively in an agile environment, performing requirements engineering, creating User Stories, and prioritizing tasks based on each team's capacity per Sprint. Worked with Business Customers, Business Analysts, Software Developers, QA team, and Project Leads to ensure successful roll out of high-quality application. Environment: SQL, Oracle (11.0) Quality Center, Windows, TOAD. __________________________________________________________________________________ Payless Shoe Source January 2014 to June 2015 Role: Scrum Master PaylessShoe Source is a specialty apparel retail chain stores for Men, Women and children headquartered in Topeka, KS. The stores offer shoes and accessories. Worked as a Scrum master for Redesigning existing Inventory management, Replenishment planner, Order management & JIRA Administrator. Responsibilities: Defined project scope and objectives through internal project management methodologies. Facilitating the daily scrum meetings, sprint planning, sprint review, and sprint retrospective. Established effective communication for the department with consistency across development and business Management. Presentations, recommendations and updates provided regularly to the Director office. Provide visibility to team impediments/risks and helps eliminate them Coaches and mentors agile team members and provides constructive performance feedback Encouraging the team for self-organization to boost the efficiency and coordination Working with stake holders / product owners to prioritize the requirements for sprint. Encouraging the team to come up with reusable elements and use the best practices. Helped the product owners to come up with set of stories for better understanding for estimate and Development. Managed offshore teams in different geographical places. Ensured task completion to specification, on time and within budget. JIRA Administration, analysis, development, Agile methodologies & Continuous Integration. Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues. Representing the team to report overall project status and upcoming risks and suggest solutions. Serve as a technical advisor and the primary implementer for new capabilities in JIRA. Create team specific Agile process flow in JIRA to move tasks from one activity to another. Facilitating an end-to-end agile platform to plan and track all of your stories, defects, tasks on Jira & Confluence. Installation and configuration of continuous Integration servers & Create customized dashboards for teams. Helping Scrum master across the company to customize JIRA for their requirements. Work closely with stakeholders to successfully complete IT infrastructure projects. Bose Corp, MA Jun 2013 Dec 2013 Role: BA/QA Lead This was a maintenance project which included maintaining of all the Bose internet as well as intranet sites. This was a J2EE based Service Oriented Architectural framework that was the backbone for all web enabling of all B2B solutions from the Dotcom Division at Bose. It hosts the sites www.bose.com, www.bose.ca & other internal sites. These sites are based on a Proprietary architecture designed by Bose. Apart from these, other additional regional sites across the globe like New Zealand, Australia, and Mexico etc were also being supported. Support being the primary focus of this project initiative, the other notable activities under this was testing the enhancements to the sites, testing the existing issues, testing the promotions and the product launches on the Bose sites. The Bose sites for US and CA were also supported on the mobile devices. Role: Played the role of an Onsite Coordinator and QA Lead- working in the onshore and offshore model handling a team of 7 offshore QA resources Creating the test strategy, test plans for several complex projects and functionalities Reviewing the test artifacts created by the offshore team Planning of the browser strategy, environment scheduling, release planning, capacity planning Coordination and requirements clarification with the business managers, analysts, proof readers, developers and release engineers Complete ownership of the QA releases (weekly release & monthly release- includes assignment of the tickets, build & release planning, coordination with the business managers & other teams, handling the production releases) QA point of contact for large maintenance projects which followed separate project testing cycles Execution of the complete testing lifecycle (Includes creating test plans, writing test cases, execution of the test cases, smoke testing, mobile testing, functional testing, data validation testing, regression testing & bug fix testing) Validating the data on the website against the database using SQL queries Deciding on the capacity planning and QA strategies for enhancement projects, working on the estimations for enhancement projects Responsible for several new process implementation, process improvements, development of reusable test packs, preparation of case studies, ensuring process compliance with the company standards Act as a Jira admin and create the defect process and work flows Complete ownership of the weekly and monthly scheduled releases for maintenance issues, bug fixes, promotion releases and product launches Attend the daily scrum meetings with the developers and the Business Managers for new enhancements Creating and maintaining the requirement traceability matrix for new enhancements Creating and publishing the daily and weekly status reports to the QA manager Environment: Java, HTML, JSP, SQL, MS-Office, Windows NT / XP / 8, 7, Jira, IE 8,9,10,11, Google Chrome, Firefox, Safari, iPad, iPhone, QC, QTP, WebLogic. Astoria Federal Savings Bank, Brooklyn, NY Jan 2012 May 2013 Role: BA/Test Analyst The Online Banking application was developed to support various online services in Banking, Lending and Investing to cater to the needs of personal banking customers. The site provides a user-friendly navigation convenience for the account holders to browse through their accounts, Transfer balances between the accounts and also educate the customers regarding various schemes of Investments , Loan options , Mortgage Equity Loans and current day-to-day banking information updates. The comprehensive functionality was delivered even on mobile devices as a native app as well as on the browser. As a member of the testing team held the responsibility of verifying the overall functionality and also interact with the real-time user to upgrade and enhance the end-to-end functionality of the website. Role: Responsible for analyzing the scope documents and designing the testing strategy for every release. Gathering and reviewing the technical and business requirement specifications, and application design documents Participating in strategy meeting and periodical business meeting with clients and all the stake holders Testing methodology, processes and procedures are implemented throughout the life cycle of the project Communicate client s business requirements by constructing easy to understand data and process models Produced test estimates, test plans and delivered test preparation/execution across multiple projects ensuring that agile methodologies were implemented where possible. Identifying priorities in consultation with the client and changing the schedules. Prepared test scenarios, test scripts and white box testing for verifying the API format files Project coordination and Requirement gathering Impact Analysis and getting the document approved. Planning project execution and Involved in Emergency process for the last minute deliverables. Estimation of project timelines by considering the number of resources, tables involved, files involved, lines of code involed. Prepared Software Builds and release documentation for production deployment Testing responsibilities include Installation testing, Functionality testing, Windows compatibility testing, Regression testing, User acceptance testing and GUI testing. Responsible for preparing the entire test documentation using MS-Word. Worked with SQL and PL/SQL relating to testing for test dataset creation and results verification. Designed Test Plans and other testing documentation as per IEEE standards. Running of the existing scripts on QTP and maintaining them. Reporting the failed scripts Maintained and supervised the entire Testing Process including the Bug Tracking using Test Director. Environment: Java, HTML, SQL, MS-Office, Windows XP / Vista, Internet Explorer, HTML5, CSS. 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