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Akber - Sr. Salesforce Consultant/NetSuite Admin& Developer

[email protected]

Location: Austin, Texas, USA

Relocation: Remote

Visa: H1B

NAME -Akber Sr. Salesforce Consultant/NetSuite Admin& Developer 11+ Years [email protected] +1 (469)-988-5899 PROFESSIONAL SUMMARY: Having 11+ years of IT experience in IT industry with 7 years of experience in the Salesforce.com CRM space that includes Administration, Development and Support experience. Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation Extensive experience in SFDC implementation and customization, and an In-depth understanding of SFDC CRM business processes. Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter and App-exchange on Salesforce Extensive Experience in SFDC development using Visual Force Pages, Visual Force Components, Force.com IDE, SOQL, Copado and SOSL. Experience in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning web components, FSL and applications, event etc. and aura framework and its features. Hands-on experience in analysis, design, development, and testing of the SFDC application. Experience in designing Dashboards, Apex Classes, Controllers, and various other components as per the client and application requirements. Designed various custom objects, custom fields, role-based page layouts, custom Tabs, custom reports as per the requirements. Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation and Channel push according to application requirements in fintech. Extensive Experience in customization of Reports based on user and organizational requirement. Integrated the product details between SFDC CRM Test with client s Order Management application. Interacted with various business team members to gather the requirements and documented the Business and Software Requirements. Experience in Conga Mail Merge, Conga Composer, and Conga Conductor also in creating Conga Template and Quick Merge links. Experience in developing lightning components to work across all the user interfaces namely Salesforce classic, lightning, and Salesforce 1and created events to communicate between the events. Experience in identifying, planning, and implementing new SFDC features and functions (new screens, workflow, custom objects, reports, and apex code) to meet business requirements. Experience working with Force.com IDE and SFDC Sandbox environments. Knowledge of Salesforce products, especially Shield and their functionalities. Developed and recommended CRM roadmap for customers in financial domain. Experienced with Apex Test Class (Modules) for SFDC testing and Services Oriented Design Principles(SOA) Experience build and release management, build and migration Devops tools like Eclipse, Ant, Jenkins , Scratch, GitHub, Flosum and other relevant tools for continuous Integration and Hybrid Mobile Development (iOS, Android, etc). Experience in NetSuite ERP Order to Cash, Procure to Pay, CRM, Financials (AR,GL) SRP. Having good exposure in Administration, Developing and Deploying of Suite Scripts in NetSuite environment. Implementing workflow solutions using NetSuite Workflow Manager (Suite Flow), Suite Script, Suite Talk, User Event Scripts, Client Scripts. Worked on variety of Linux platforms (Ubuntu, Red hat, CentOS) and Shell Script which includes installation, configuration, and maintenance of applications on various environments. Support and training new end users and business users of the SFDC application. Good understanding of the SDLC process and work on Zuora Platform and Familiarity with the Salesforce1 Mobile Platform and Lightning (LWC). Developed solutions on the Force.com platform, strong understanding of Apttus CLM and Apttus CPQ. Experience working on UAT testing and validation of CPQ including Salesforce products, pricing, quoting etc. Worked on Cloudcraze to build eCommerce applications on salesforce Platform and Pardot. Proficient in managing the administration of Salesforce B2/B2B Commerce cloud. Implemented Salesforce B2B (Cloudcraze) interfaces integrated with external applications. Proficient in databases like MS SQL Server, MySQL, AWS RDS, MuleSoft, Oracle and DB2. Proficiency in Object Oriented Languages like C++, Java, and other Java technologies. Experience in web technologies like HTML, XML, CSS, JSP, ASP, Content Builder, web to Lead and JavaScript. Worked with the Sales and Service Cloud and Financial service cloud to integrate the business model and to increase the productivity. Good understating of Database Design, Data Modeling, RDBMS, SME and Steelbricks. Experience in Test Automation Framework, Implementing tools, databases such as SQL, Oracle, and Data warehousing and work on zuora, nCino and CloudCraze. Expertise in moving metadata from one Salesforce environment to another using Force.com migration tool, force.com IDE, Gearset and Workbench. Extensive experience in all phases of testing like integration, Unit, User acceptance and Regression Testing. Ability to handle full workload and meet proposed deadlines. Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments. Experience in working across different Software and Web call system platforms as .Net, SAP, AWS, S3, JavaScript Mobile Frameworks, BasicGov and Salesforce Mobile SDK. Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally. EDUCATION: Bachelors of Technology from Osmania University, India. CERTIFICATIONS: Certified Salesforce Platform Developer 1. Certified Salesforce Administrator. TECHNICAL SKILLS: Salesforce Technologies Apex Language, Apex Classes, Apex Triggers, Apex Web Services, Visual Force Pages, Workflow & Approvals, Dashboards, Data Loader, Lightning components, Reports, Analytic Snapshots, Custom Objects, Salesforce ALM, Component and Controllers, HL7. Salesforce.com Tools Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Jenkins, Force.com Excel Connector. Databases Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL Operating Systems UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003/2008 Web Technologies HTML, DHTML, HTML-5, CSS, JavaScript, AMPScript, LWC. IDE and Editors Eclipse, My Eclipse and Force.com Eclipse IDE, Agile, Scrum, Kanban Office Tools Microsoft Project, MS Visual Source Safe, MS Visio, MS Office Custom Integration Tools Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, Force.com Migration Tool. PROFESSIONAL EXPERIENCE: Client: Salesforce INC, Remote, TX Duration: April 22 Till Date Role: Sr. Salesforce Lead/NetSuite Admin& Developer Responsibilities: Lead a team of 4 developers, provide guidance to the team and get involved in designing phase. Incharge of the complete salesforce activities for the entire organization after the initial package deployed by Salesforce.com. Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com(SFDC) and other platform bases techniques like Visualforce, force.com API, and web services. Identified as the Premier Support Contact person for the organization, open cases with Salesforce, follow up until the issues are resolved. Directly interacted with various user groups to understand and gather requirements and conducted demos to show prototypes. Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Net Suite Administrator in the organization. Worked on various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities and Report Worked on reports and dashboards to create and update the existing reports. Performed Administration tasks like User Management, Data Management, Creating and Managing roles and profiles. Created workflow rules and defined related tasks, time triggered tasks, email alerts , filed updated to implement business logic. Developed Apex classes, and Apex Triggers for various functional needs in the application. Integrated SFDC system with IBM Lotus Notes. Developed Apex Batches to process bulk records on a daily basis. Data Migration and updates using the tool Apex Data Loader in Salesforce.com. Daily responsibilities include daily working with functional business units to understand their business processes, KPI s organizational structure and recommending building scalable, NetSuite workflow solution and reports. Designed and created the Architecture for Confidential Operations WFE(NetSuite CRM) Application on NetSuite. Designed various webpages in NetSuite for functional needs within my project. I created custom fields, custom records, custom forms, create and modify forms. Written various client scripts, user event scripts and schedule jobs. Involved in Unit Testing and Debugging scripts in NetSuite Debugging environment. Release management- communicate, coordinate, and validate NetSuite releases. Successful administration of NetSuite, including user and role management, troubleshooting, and end user support. Used Suite Bundler to deliver, deploy NetSuite customizations to the production environment from sandbox. Developed NetSuite customizations using NetSuite s JavaScript API and Suite Cloud platforms like Suite Script, Suite Talk and Suite Flow. Configured bills, and SuiteScript to validate bills with Check numbers and Account numbers, Posting Periods. Worked with gearset to deploy code from sandbox to production environment. Experience working with Salesforce integration to NetSuite using Celigo (middleware). Experience working with third party integrations like Mulesoft, Celigo, Demandware, etc. Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity. Developed apex REST web service classes for inbound call to salesforce from external application accessing via data power. Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team. Configuring and implementation NetSuite Cloud ERP system (order management, Manufacturing, Financials, and Procurement). Implemented and tested NetSuite One World features like Multi Currency and Multi Subsidiaries Support-Manage and ensure resolution for all internal NetSuite-related projects, upgrades, and change requests. Plan, review then revise configurations and customizations of NetSuite to meet evolving needs. Used Java script remoting to call apex methods from Java script to reduce visual force view state. Data migration into NetSuite using CSV imports (Suite Cloud Plus) from different systems like Oracle EBS, Open Air, Salesforce, etc. Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application. Hands on experience in Vloctiy Component package such as Omniscripts, integration procedure, Vlocity Template, Vlocity cards , etc. Build complex and reusable components in Vlocity. Well versed with migration of Vlocity components using Data Packs and manage connected Orgs. Optimize and improve the overall runtime of Omni scripts , Data Raptors and Vlocity integration procedures using best practices. Experienced in Salesforce/Apttus CPQ(Configure Price Quote) and CLM (Contract Life Cycle Management) package configurations and customizations as part of QTC (Quote to Cash) Process. Was responsible for performing all the tasks required to develop, implement, and support the Salesforce.com application integration of the Apttus CLM Quote to Cash App Exchange product. Involved in integration of Salesforce CPQ/CLM with third-party domain (AEM) using webservices supporting team to implement the ecommerce functionality. Used X-Author tool for Data Migration interfacing Salesforce, CLM with Templates for contract generation and on Agreement object. Responsible for Apttus CPQ/CLM packages installations and data settings in Dev sandbox. Maintaining test coverage for all the classes and triggers and supporting deployment activities. Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards. Created workflows on all Objects to triggering standard Workflow Outbound Messages from different Objects to deliver the SOAP based XML payloads to FMW upon the different DML actions performed by user. Involved in developing and updating the Visualforce pages as the per the changing business requirement. Build reusable components, and customized Salesforce1 mobile app using Lightning component framework. Used field level security along with page layouts in Lightning to manage access to certain fields. Involved in end-to-end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc. Used SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Generated documents and spreadsheets by gathering data from objects and merging in to template using Conga compressor. Implemented SFCC Platform technology and API to manipulate data , integrating with external services , creating jobs for processing data as well as developing in Commerce Cloud Storefront Reference Architecture (SFRA) and working with Javascript, HTML on the front end. Implemented development methods for Commerce Cloud standards specifications in achieving desired results on processes and code reviews. Design, configure and deploy Salesforce B2B Commerce Cloud solutions to clients and customize modules and components to a specific business need independently or as a part of team. Worked on Own Backup, Data Loader, Data Loader IO, and conga. Used Lightning Design System (LDS) to enhance the look and feel of the application. Worked with Lightning process builder for visualizing and creating automated business processes. Efficient in using GitHub, Workbench, Manvensmate, Eclipse IDE, Changesets, ANT, Developer Console, SOAP UI and POSTMAN. Involved in the Pardot Campaign setup. Used Pardot to automate the marketing and sales process for lead generation. Involved in developing the Pardot forms, form handlers and Pardot landing pages. Worked with Salesforce Connect to access the data from external system. Worked with Salesforce.com sandbox Integration and production environments. Developed Apex Triggers for various functional needs of the application and tested code. Involved in importing and exporting records using Data loader. Built custom solutions with Apex and VisualForce, which support most critical processes and workflows. Assist in the configuration and maintenance of Sandbox environments to facilitate success development and QA testing of new on-demand features and functionality in Sales Cloud Platform. Worked with the financial service cloud to integrate the business model and to increase productivity. Responsible for my Project deployments for all the releases and for Post deployment Testing. Environment: Saleforce.com platform, Vlocity, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, CRM, APEX Data Loader, HTML, Inside sales telephonic plug-in, CPQ, Doc E-sign, Java Script, NetSuite Script, Suit Talk, Suit Bundler, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Salesforce Developer Workbench, WSDL, Apttus CPQ/CLM, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro, Client: CS DISCO INC, Irving, TX Duration: April 21 Feb 22 Role: Sr. Salesforce Lightning Developer Responsibilities: Assists with the ongoing conceptualization, development, and implementation of an application architecture. Ensure that CRM applications meet corporate objectives and fulfill end-user requirements. Devise and present business cases and program release plans with priority recommendations to maintain and evolve this architecture. Partner with Business Technology management to define Business Technology strategic direction and assist in the mapping of projects to that strategic direction while ensuring product capabilities and process improvements are delivered over time. Keep up to date with technological changes and identifies opportunities for implementation in future systems. Mentor and assist more junior team members. Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications. Developed Controllers and extensions for Visualforce pages. Implemented AJAX functions in Visualforce pages to meet business requirements for internal force.com site users. Used SOQL and SOSL for data manipulation. Experience in developing Salesforce CRM App Exchange Applications in Classic as well as Lightning. Effective work of Data Migration using Import wizard, Excel connector and Apex Data Loader. Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer. Used SOQL/SOSL for DML operations on various standard and Custom Reports and Reports Folders for different user profiles based on the need in the organization. Used and administered Salesforce CRM, in a support capacity logging ticket, and running reports for performance related metrics. Created automated pipelines in AWS Code pipeline to deploy docker containers in AWS ECS using services like S3, CloudFormation, Cloud Build, etc., and integration services like, GitHub, AWS Beanstalk. Used Jenkins and pipelines to drive all micro services builds out to the Docker registry and then deployed to Kubernetes, Created Pods and managed using Kubernetes. Designed the pipeline using Jenkins for continuous integration and continuous deployment into different Web and Application Servers. Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields. In-depth understanding of Salesforce.com s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience. Implemented NetSuite ERP and CRM modules along with full data migration of accounting, inventory, customer and vendor data from legacy systems. Used the NetSuite PHP toolkit to connect with the third party applications. Worked on publishing reports with NetSuite data in Crystal reports. Built forms and customized fields as well as custom records. Involved in daily delivery of NetSuite including customization , scripting and support escalation. Worked on configuration of invoice for billiable and non- billiable on NetSuite Open Air. Experience to configure projects, expenses, billing , workflow in the OpenAir solutions managing tool. Successful administration of NetSuite including user and role management, troubleshooting and end user support. Develop SuiteScript and API s for validations and customization, integration. Work on SQL based complex Facets database system and JIVA, to analyze and create queries to retrieve data for integration with NetSuite CRM. Deployed the Sales Cloud with various custom-built Page layouts, Custom tabs, Custom Apps, suit to the needs of the application. Used Cloud Craze while building community portal for B2B. Responsible for creating and implementing high quality, scalable software solutions for Business to Consumer eCommerce clients on the Salesforce Commerce Cloud platform using industry best practices. Experience in architecting backend systems integrating with Salesforce Commerce Cloud and optimizing them for top performance. Worked on creating permission sets and sharing rules to grant access to a specific group or user based on the requirement in Salesforce Commerce/ Demandware. Worked on prioritizing tasks across all their patients needs with health cloud. Responsible for providing object level, record level, field level security by creating roles and profiles. Developed various Controller classes and Apex Triggers for various functional needs in the application. Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis. Worked with SOQL&SOSL queries with Governor Limits to store and download the data from Salesforce.com platform database. Implemented Salesforce Lightning Web Components for small set of users within the organization. Involved in code review and Management across multiple development teams using GITHUB. Implemented platform security using Organization security, Network-based security and Session security. Involved in data cleansing and data migration using Data Loader. Generated Reports and Dashboards for Data Analytics team and created several custom reports to study the cross-object influences. Designed and implemented Automation process for custom objects using Workflow rules, Assignment rules, Escalation rules and Approval Processes. Used SOSL and SOQL within Governor Limits for data manipulation needs of the application using the platform database objects. Worked on Financial Services Cloud to provide personalized service to the client and increase productivity. Worked on Financial Services Cloud to develop the application. Implemented Financial Force PSA package. Created reports for custom financial data of current and potential portfolio. Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation. Integration Tools TIBCO Enterprise Service Bus, Informatica, Siperia Hub for Customer and product Master Data, Dell Boomi Atmosphere. Setup full CI/CD pipelines so that each commit a developer makes will go through standard process of software lifecycle and gets tested well enough before it can make it to the production. Research Salesforce and Apttus CPQ capabilities as needed to suit business requirements. Involved in Apttus Product configuration and Finalization, Product catalog for Apttus cart. Helped in migration of quoting tool from big machine to Apttus. Worked closely with Pricing and Quoting Leaders to ensure a coherent design and deployment of Apttus CPQ. Used Salesforce Workbench for various tasks such as sObjects, components and session information, write SOSL&SOQL queries, perform DML operations, migrations using Deploy and retrieve, execute Apex, REST API queries and Metadata API process status. Created the workflows for automated lead routing, lead escalation, alerts. Worked in integrating Salesforce front office with backend office and service cloud and used out of the box integration. Interacted with business leads, project managers, SMEs, and users through sessions to understand existing business processes and gather the business & functional requirements (BRD, FRD) for the Salesforce CRM implementation of Sales Cloud, Service Cloud, and Marketing Cloud for legacy applications and integrating with IVR Call center Created custom objects and fields, customized standard objects and created relationships fields as per business requirements. Developed triggers and Apex classes by implementing best practices. Worked on Salesforce shield (Combination of platform encryption, event monitoring and field audit trails). Created Shield encryption fields to secure the data. Integrated sf with CPQ, DocuSign, Pardot, Shield, Live Agent for Salesforce. Implemented Visualforce pages with public-facing websites by using Force.com Sites. Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits. Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API. Implemented Classes, Interfaces, Keywords and Annotations. Integrated Apex with External services by making callouts that used SOAP and WSDL. Customized different page layouts and assigned them for different profile users. Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions. Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application. Design and develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies. Worked extensively on managing Products, Categories, Product attributes, and defining Product Visibility for Vlocity CPQ. Worked on enhancing the current look and feel of the UI by applying latest Vlocity templates. Developed Vlocity cards and consoles to configure layouts and flyouts in the user interface. Wrote SOQL and SOSL statements within custom controllers, extensions. Deployed Envox's Phone Link, a computer telephony integration solution from the AppExchange that adds screen pop and click-to-dial capabilities to Salesforce CRM. Worked on different CRM platforms like Veeva, ServiceMax and closely with business partners to realize the full implementation capabilities into Salesforce CRM. Client: Liberty Mutual, Dover, NH Duration: Sep 19 April 21 Role: Sr. Salesforce Lightning Developer/Administrator Responsibilities: Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements. Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered. Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDX and other Platform based technologies like Visual Force, Force.com API, Web Services and test automation of APIs (SOAP and REST services). Created the company profile, set up new users, defined roles and set up public groups and Reporting and Data Management within Salesforce and implement omni-channel digital marketing plans across web. Involved in Implementation and Design of Campaigns, Cases, Issues, Product and Orders Management and Product Rejection module. Worked on customizing salesforce OOTB features - Creating Page Layouts, Search Layouts, Record Types, Page layout assignment based on Record Type, Custom links. Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Created data packages and modelling data integration flows with SQL Server Integration Services (SSIS, SSJS) from various data sources and from Open CTI integration. Creation/maintenance of SSIS (SQL Server Integration Services) jobs in support of data sent to and received from various external organizations and trading partners. Experience in using SSIS tools like Import, Export Wizard , Package Installation , and SSIS Package Designer. Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements. Involve in building apps using Service Cloud, Community Cloud, Health Cloud, Marketing Cloud as well as Salesforce platform. Worked on Vlocity to deliver comprehensive and proven solutions to all customers in mobile, Omniscript and Vlocity Wear. Responsible for monitoring the AWS resources using CloudWatch. Worked with nCino project management team to ready client for data Configuration stage of Implementation. Used Salesforce shield in event monitoring/ activity monitoring to prevent and mitigate threats. Vlocity helps to customer retention, cross-sell and up-sell with more targeted offers, enhance customer loyalty and improve profitability. Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like target, Cloud Converter, Chatter un-follow rules, Field Trip, Chatbot, Conga Composer, AKARD, DocuSign etc. Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform. Developed custom Business logic using Apex Classes, Visual force pages, FSL and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function. Implemented custom Cascading Style Sheets (CSS3) for Visual force pages. Created relationships among objects using Lookup and Master-detail relationships. Created various Profiles, Roles, Page Layouts, Slack, and Record Types and configured the Permissions based on the Organization hierarchy requirements and expediting processes and following through Developed and deployed Ad-hoc Salesforce.com reports and dashboards. Strong design and development experience in diverse technologies including web application development (server side and client side), mobile web development, data integration, middleware, salesforce.com (preferred) and packaged applications. Authorized access to data, financial data and overall better customer security facilities. Developed customer management app for the customer services team to track client databases and financial transactions by collecting requirement of the application of Salesforce CRM with Customer Portal. Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE and SAP for Salesforce. Experience in creating Lightning Components and used Lightning Framework Design System to convert existing Visual force pages to lightning components and as a veeva responsible for status reporting. Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications. Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions. Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements. Created External data sources using Lightning connect to connect to SAP end point. Created Lightning Component Tabs and Visual force Tabs. Worked in Management integration of SalesForce portal with Ecommerce(cloudcraze) and Build B2C and Confidential application through SalesForce and CloudCraze. Creating custom dashboards using JQuery graphs by consuming JSON data. Having experience on Third party Integration using REST API, SOAP API, Content Management Systems(CMS), MDM, Google Analytics, DX, CDP and CRM. Implementation and migration services for ExactTarget Marketing Cloud (email, SMS, social, web, advertising, analytics, etc.) Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc. Worked with Conga Composer to generate Word , Excel, Power Point documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients. Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model. Built SF1 quick action Visual force pages using lightning components. Worked on Integrating SAP and Salesforce systems using SOAP and REST API's Worked on using Lightning Framework Design Systems to develop the Visual force pages for SF1. Developed Lightning apps (SPA) using Lightning Components and made them compatible with salesforce1 mobile app. Configured Nagios to monitor EC2 Linux instances with puppet automation. Installed the Call Center Applications and allowed the end users to maintain a track history of customer s complaints. Experience in integrating Salesforce with ERP applications like SAP using Informatics on Demand Managed and deployed Salesforce.com CRM solution to multiple departments within the organization. Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard. Experience with Service Cloud, Community Cloud, Health Cloud and Sales Cloud Functionalities and Informatica Cloud Integration platform, community cloud, and/or Pardot B2B marketing cloud and Avention Sales Prospecting platform. Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges. Environment: Salesforce.com platform, Force.com, Sales cloud, Service cloud, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML5, XML, Conga Composer, Java Script, CRM Test, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Dell Boomi, AWS, Security Controls, Tableau, Dashboards, Analytical Snapshot and Data Migration, Jenkins, Salesforce data loader, Windows XP, Eclipse IDE Plug-In. Client: SiriusXM, Dallas, TX Duration: Aug 17 Aug 19 Role: Salesforce Administrator/ Developer Responsibilities: Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing angular/JQuery in Salesforce. Agile Development Methodology was followed for the implementation. Performed the detailed analysis of functional and technical requirements, designed & deployed the custom objects, identified the lookup and master-detail relationships, and created the junction objects. Demonstrated ability to translate customer requirements into specifications. Involved in configuring and developing Custom UI s by developing Apex Triggers by using JavaScript. Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent. Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases Tab and created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Involved in Service cloud and Sales cloud for Implementation/Customization and associated communications using SFMC Journey Builder and content Builder to build out and measure the success of automated campaigns in relation to events. Mapped personal and professional caregiver networks with salesforce health cloud. Used health cloud to integrate data from EHRs, wearables and more. Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files. Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Leverage Salesforce Marketing Cloud product and services to move the client up along the sophistication scale and improve relevancy of their email and channel programs including social and mobile. Working on Jira Agile tool for migration projects from SAP to Salesforce.com and involve in integration with Redshift, Hive and Snowflake. Development of SOAP and REST based web services used for custom development. Write and build .NET API to modify Salesforce Objects using Salesforce Rest API. Work with XML Web Services (SOAP), Restful and Service Oriented Architecture (SOA) concepts using .NET frameworks. Worked on maintaining the complete contract management using Apttus and involved in end-to-end testing and configuration enhancements for CPQ and CLM functionalities. Design, develop and implement solutions for the Salesforce/Apttus CPQ/CLM system deployed on the Salesforce platform. Worked on Sales cloud implementations along with CPQ/CLM functionalities. Involved in collecting the data during contracting process back into the Salesforce instance using Apttus. Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates. Created custom object creations with multiple record types, page layouts, custom buttons, validation rules and apex triggers. Read data from external systems using .NET web services for financial center s user information. Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API. Deployed Customizations from Sandbox to production Environment by creating Change Sets and using the ANT Migration tool. Utilized Salesforce Lightning Experience Process Flows to automate Business process. Created custom reports and dashboards outlining key sales metrics for upper-level management and provided daily administration and support to Marketing Cloud. Business Process and Sales Process creation for Direct & Channel Sales, as well as Marketing Workflow Integration (Marketo) (Exact target). Developed Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics. Worked with Exact Target marketing automation G suite for email, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow. Worked with Multi-Currency, Product and Price book set-ups. Migrated data from Traditional Applications to Salesforce using APEX Data Loader and Informatica on Demand. Experience in working with Salesforce Marketing Cloud applications for APT automation testing for restful services using MCAT Framework. Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS3 in the components. Used the sandbox for testing and migrated the code to the deployment instance after testing and debugging advanced SQL queries. Collaborate with members of the Marketing Cloud Campaign Solutions team to manage, create and deploy campaigns on behalf of Marketing Cloud clients by executing tasks related to audience segmentation, email scheduling and email sending (Email Studio). Position Commerce Cloud product and services and improve Customer s impact. Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer a promoter of Commerce Cloud and a customer for life. Created eCommerce Center of Excellence and Practice Competencies. Worked on multilanguage features of Salesforce Commerce Cloud. Worked on Customer Service Center on Commerce Cloud. Worked on Mobile FirstSiteGenesis on Salesforce Commerce Cloud. Used Service Max App exchange field service for efficiently managing the customer contracts and configuring relations between service max and SFDC. Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic. Work on VLOOKUP to find data on a custom object in a formula. Used Service Max App exchange field service for efficiently managing the customer contracts. Built, measured, and managed company marketing campaigns within Marketo, a marketing automation software. Utilized Salesforce Lightning Experience Process Flows to automate Business process. Worked on installing and integrating Apttus CPQ and Apttus approvals package with Salesforce Sales process. Developed lightning components using Lightning Data Services to build an application that provides guidelines for SDRs and BDRs based on opportunity data to increase data quality and efficiency. Developed Visual force Pages and Components to include extra functionality and developed Apex Classes to provide functionality to the visual pages. Used Data loader to load the records on to the force.com platform and collect and analyze metrics, prepare test automation status, and test results summary reports. Used the sandbox for testing and migrated the code to the deployment instance after testing. Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application. Environment: Saleforce.com platform, Apex Data Loader, Agile, CPQ, QA Scribe, HTML, Java Script, CSS, Bootstrap, Force.com, Import Wizard, Eclipse IDE, Controllers, Dell Boomi, Visual Force Pages, XML, Triggers, RestAPI, .NET Framework, Salesforce Communities, Apttus CPQ/CLM ,Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), Sandbox data loading. Client : Accenture, NY Duration: Nov 16 Jul 17 Role: Salesforce Developer/Administrator Responsibilities: Developed, enhanced, and maintained existing Salesforce customized software solutions. Administered, maintained, and enhanced Salesforce implementation for 2500+ salesforce licenses. Involved in defining solutions based on the requirements from various Business Functional units such as Sales, Services, Marketing, Partner. Design and implement a customized test automation strategy and framework, based on industry standard processes utilizing Selenium and Conduct test automation activities including creating, executing and maintaining test scripts. Developed Custom objects, Custom fields, Tabs, Record types as per the requirements of the organization. Involved in areas such as Lead Management, Campaign Management, Content Management (CM), Customer Service/Case Management, and Dashboard/Report development. Automated business logic in the organization using validation rules, workflow rules and apex triggers. Created and configured Page layouts and search layouts to organize fields, custom links, related lists and other components in detail and edit pages of records. Developed integration processes using Salesforce.com s Web Services (using callouts), API and third-party integration tools (Apex Data Loader, Pervasive, etc) Involved in Data Migration and Integration using SSO and Webservices. Implemented Picklists, Dependent picklists, lookup relationship, master detail relationships, validation and formula fields to the custom objects. Wrote SOSL and SOQL queries with consideration to Governor Limits to export bulk data and data modifications. Managed data transfer/mapping between Salesforce.com and other applications databases. Worked with the Integration Team during data loads to improve the performance of data loads. Understood Logs, Alerts and troubleshooted any and all problems related to the Salesforce.com solution. Enhanced the security by configuring profiles, organization wide defaults, sharing rules and roles. Developed Apex Controllers and Extensions along with Visualforce pages for better UI and functioning. Developed and deployed Apex Classes, Batch Apex and Scheduled Apex for various functional needs in the application. Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization. Supported off-shore staff of 6 members for incident fixes and enhancements Participated in reviews of new Salesforce features and capabilities introduced every quarter to see how we can take full advantage of the Salesforce.com Platform. Created Simple Process flow diagrams to document the Visio flows of the requirements and worked on the requirements. Created/setup Sandbox for testing and migrated code from development org to other sandbox and production orgs, and vice versa using change sets, Flosum (an App Exchange app) Written well-commented code and adhere to naming conventions and Submitted code for review, if required, and adhere to the standards established by team leads. Analyzed all the production issues and prioritized the issues based on the severity/user impact and requested business approvals if a hot fix is required. Supported QA and UAT for enhancements and productions fixes. Effectively communicated with other development team members and demonstrated the ability to deliver quality results in a timely fashion. Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, SOQL, Data Loader, Windows 2000 Server, CMS, Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Approvals, Case Management, Automation. Client: Coca Cola, India Duration: Feb 14 Feb 16 Role: Salesforce Developer Responsibilities: Proficient in using market products for automation, consumer engagement and marketing management. Coordinated of-shore team of 8 members Developed many requirements using metadata and change set. Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process. Developed many applications using service max to automate operational planning. Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications. Involved in doing unit testing by writing test classes and working with SIT and UAT. Working with writing SOQL and SOSL queries. Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time. Worked on developing customer portal for Developed an Application for portal users Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader. Hands on experience on service max for customer service and scheduling Created custom VisualForce page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice. Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix. Develops in Visualforce, Apex, Java and other technologies to build customized solutions that support business requirements and drive key business decisions. Proficient in SalesForce.com configuration, Force.com Security, VisualForce, SOQL, Apex, JavaScript, Web Services API, Chatter. Written apex REST web service classes for inbound calls to Salesforce. Designed and modified Approval processes and created Approval steps which used email alerts and field updates. Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules. Client: SoftSol, India Duration: Jun 12 Dec 13 Role: Junior Java Developer Responsibilities: Involved in Analysis, design and coding on Java and J2EE Environment. Implemented struts MVC framework. Maintained the business standards and the requirements in EJB and deployed them on to Web Logic Application Server. Designed, developed and implemented the business logic required for Security presentation controller. Set up the deployment environment on Web Logic Developed system preferences UI screens using JSP and HTML. Developed UI screens using Swing components like JLabel, JTable, JScrollPane, JButtons, JTextFields, etc. Used JDBC to connect to Oracle database and get the results that are required. Designed asynchronous messaging using Java Message Service (JMS). Configured JMS Queues in Web Sphere Application Server. Developed web Components using JSP, Servlets and Server side components using EJBunderJ2EE Environment. Integrated a crystal report to the application, which will show all the details of the vouchers on the paper and used for future reference for the workers. Developed a web service, which will retrieve the details from the Database. Prepared complete documentation of the Web Service developed. Prepared a complete documentation of the project and test case documentation with sample inputs Version control is done by using CVS. Education Details: Bachelor s in Computer Science 2012 (Osmania University) Master s in ITM 2018 (Campbellsville University) Keywords: cplusplus continuous integration continuous deployment quality analyst user interface sthree active directory information technology golang microsoft procedural language Arkansas New Hampshire New York Texas