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Shilpana - Product owner/Scrum Master/ Project Manager/ Sr.Business Analyst

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Location: Atlanta, Georgia, USA

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Product Owner/Project Manager/Sr. Business Analyst/Scrum Master PROFESSIONAL SUMMARY: Over 13+ years of overall IT experience- in Project Management and as a Product Owner, Scrum Master, Business Analyst and in leveraging technology to build value driven solutions in Airline, Telecom, and Healthcare Insurance domains. Well acquainted with project management methodologies, evaluation and plans needed to identify the scope and schedule for project execution. Created project plans in MS project and tracked them in TFS or JIRA. Result-driven professional managing end-to-end Software Development Life Cycle using Agile-Scrum, Waterfall Scrum hybrid and Waterfall methodologies with SAFE 6 certification, Kanban, Scrumban and XP. Managed projects designed, developed, and deployed, for enterprise products on-premises & on AWS. Worked with on-prem & cloud databases and analytical platforms like Redshift, RDS, Aurora, Teradata, MS SQL Server, and Palantir Foundry. Involved in projects using Hadoop, HDFS, Hive, Flume, Sqoop, HBase, MapReduce, Kafka, Yarn, PIG, PySpark 3.1. Worked on data analysis using PySpark using MLlib libraries, Spark Streaming, and Spark SQL. Managed projects which were strictly governed by compliances set up by the regulatory bodies like SEC, CFTC, FINRA, CFPB, FFIEC and FinCEN implementing Dodd Frank Act, BSA/AML, Consumer Protection Act and OCC regulations. Proficient in assessing Project feasibility through Cost-benefit analysis, SWOT analysis, Break-even analysis, What-if analysis, Monte-Carlo method, Impact Analysis, Regression Analysis, Gap analysis and PESTLE Analysis. Well versed in Risk Analysis like Risk register, Risk Management Plan, Root cause identification, Sensitivity Analysis. Experienced in assessing, analyzing, and taking trade-off decisions to maintain a balance between the triple constraints of scope, budget, and schedule; maintain quality and employ appropriate project communication plan. Managed project stakeholders through building stakeholder matrix, engaging stakeholders through appropriate stakeholder engagement plan and resolving stakeholder conflicts through RACI charts. Calculated Earned Value Management (EVM) to monitor and track project progress, helped measure cost and schedule variance, and determine estimate to completion (ETC) using Actual Cost and Estimate at Completion (EAC). Well experienced in ITSM, including Configuration management, problem management, service continuity management, knowledge management, and release and deployment management. Experienced in requirements gathering techniques such as Interviewing, Questionnaire/Surveys, Observation, Document Analysis, JAD Sessions, Interface Analysis, Focus Group, Brainstorming and Requirements Workshop. Collaborated with data analysts when models were deployed via docker platform. Well acquainted with Workflows and Unified Modeling Language (UML) diagrams such as Use Cases, Sequence diagrams, Activity diagrams and Class diagrams using MS- Visio to support system design. As a Product Owner, have broken epics into user stories to be incorporated in Sprint execution for better estimation of story points using different methods. As a Scrum master have engaged in team estimation activities like Planning Poker, Bucket Size, Dot-Voting. Force-ranked the user stories using Prioritization techniques like MoSCoW, Kano Model and Value Stream Mapping. Ensured that the Product Backlog Items are as per the INVEST and SMART criteria. Facilitated Scrum meetings like Scrum Planning, Daily Stand-up, Sprint Review and Sprint Retrospection. Used methods like ORID, Starfish and Safety Check to ensure that team members openly discuss the issues faced by them. Knowledge of HTML, CSS, XML and JSON, REST and SOAP APIs. Experienced in Data Modeling, Data Mapping, Reconciliation and ETL process to extract data from various sources, Data Cleansing, Transformation and loading it into the desired Data Warehouse. Performed OLAP operations like Roll up, Drill down, Slicing, Dicing and Pivot to provide a multidimensional view of the data. Used complex SQL functions to retrieve data and validate using Joins, Views, Aggregate functions (Min, Max, Sum & Avg), and different data ingestion logic like SCD1, SCD2, Append, and Snapshot. Ensured implementation of Business Requirements and System Requirements through User Acceptance Testing, written Test Plans and Test Case scenarios, and maintained artifacts such as Test Log, Test Reports, and Defect s log. TECHNICAL SKILLS SDLC Methodologies Agile-Scrum, Scaled Agile Framework (SAFe ) 6.0, Waterfall, Kanban, Scrumban Business Skills Business Process Analysis and Design, Root Cause Analysis, Conflict Management, Data Modelling, SWOT Analysis, JIRA, Confluence, Salesforce Cloud AWS Cloud (EC2, Redshift, RDS, MWAA, CloudWatch, IAM, API Gateway, S3) Modeling Tools MS Visio, Wireframes, Balsamiq Reporting Tools Tableau, MS Excel, Gantt Charts, Power BI, Spotfire Big Data/Data Science Hadoop, HDFS, Sqoop, Flume, Hive, MapReduce, Kafka, Spark libraries, Cassandra MS Suite MS Office, SharePoint 2013, MS Project, MS VISIO Version control JIRA, TFS, RTC, GitHub Testing Tools Postman, Swagger, Cucumber Languages SQL, HTML, XML, Python, Java. Relational Databases RDS, Redshift, MySQL, Oracle, MS SQL, Teradata Data Warehousing OLTP, OLAP, Informatica PowerCenter 9.x Education: Master of Science, in Information Technology, University of Cumberland, Kentucky, USA. Master of business administration, Lamar University, Texas, USA. Bachelor of technology, Electronics and Communication, India. Professional Certifications: AWS Solutions Architect. Professional Scrum Master Certification. SAFe 6.0 certification (POPM) Training: AI/ML: Used modules like NumPy, Pandas, Seaborn, Scikit-Learn, and Matplotlib for data analysis and visualization. Implemented dataflow pipeline using TensorFlow to solve problems in Logistic and Linear Regression, Decision Tree, Random Forest, Clustering, and Deep Neural Networks like ANN and RNN. Big Data Technologies: Hadoop, HDFS, Map-Reduce, Hive, Sqoop, Cassandra, Kafka, and Spark. PROFESSIONAL EXPERIENCE: Client: Delta Airlines Aug 2023 Present Role: Technical Product Owner/ Sr. Business Analyst Scope: Provide data engineering solutions within the HR domain in a data mesh environment. Collaborate with portfolio leads, business leads, and implementation teams to ensure the timely delivery of multi-million-dollar projects with maintained data integrity. ROLES & RESONSIBILITIES: Hold discussions with key stakeholders, SMEs, for requirements gathering, gap and impact analysis. Manage stakeholder s matrix, constraints and impediments faced by the team. Design, develop business logic, and document the code and data flow while ingesting records in the Data Lake for HR domain. Validate data in Redshift and ensure that data integrity is maintained end-to-end. Tokenize data using Datavant to ensure privacy while transmitting data between accounts on the cloud. Ensure that there are no data leaks (S3 cross account access, bucket policies, etc.) Ensure that the stories in the backlog satisfy the MVP criteria and bring maximum ROI to the team. Data modelling of Fidelity data ingested into AWS data lake. Data imputation for historical HR data to be sent to analytics team, define required constraints for data integrity. Environment: SAFe 6.0, GIT, Python/PySpark, AWS (RDS, IAM, EC2, EMR, Glue, Redshift, Athena, S3, Lambda), Datavant, Teradata, Agility Collaboration Tool, SharePoint. Client: United Airlines May 2021 July 2023 Role: Product Owner/Business Analyst Scope: To offer data engineering solutions for multi- million-dollar projects related to Airport Operations, Network Operations, Flight Operations, Technical Operations, Catering, and Loyalty to the business teams on United Data Hub. Manage the data across the enterprise for multiple applications on premise and the cloud. Work with the portfolio leads, business leads, DevOps, & governance teams to ensure data Confidentiality, Integrity, and Availability. ROLES & RESONSIBILITIES: Hold discussions with key stakeholders, SMEs, for requirements gathering, gap and impact analysis. Manage stakeholder s matrix, constraints and impediments faced by the team. Worked with multiple Loyalty and marketing teams to send out marketing campaigns and analyzing the metrics on Sales Force Marketing Cloud. The marketing campaigns comprise mainly email and SMS campaigns. Collaborated with DevOps and the Development team to decommission the Hadoop clusters (HDFS) and NiFi platform so that data can be directly ingested from source to AWS Cloud platform via Kafka. Developed business logic and documented the code and data flow while ingesting records in batch and real-time pipelines (from on-prem DBs, file, or cloud). Define the upstream and downstream dependencies. For example, collaborated with the teams at NASA (National Aeronautics and Space Administration) and Databricks to ingest operational data for SWIM (System Wide Information Management) in real-time in AWS RDS via Kafka. Worked with the Airport Operations team to ingest telemetry data in real-time and batch from IoT devices into AWS platform. Migrated and re-architected the legacy datasets to AWS Redshift and Sales Force Marketing Cloud. Designed and documented the architecture of the enterprise-wide eco-system. Documented the roadmap and the stories that need to be incorporated in the upcoming sprints. Worked with the Portfolio Lead to prioritize the stories and use cases. Ensured that the stories in the backlog satisfy the MVP criteria and bring maximum ROI to the team. Planned and Documented the Use Case, architecture, and metadata for the team to ensure seamless delivery. Got certified in Alation Data Catalog fundamentals that would help to profile and catalog data as per enterprise standards before ingesting into the AWS Cloud platform. Worked closely with development team, DevOps, Cloud Engineering, and Security teams to establish connectivity between on-prem databases and cloud platforms (define VPCs, CIDR ranges, IAM roles, ARN, AWS region, etc.). Ensured that business users have controlled access to the data. Validated the data ingested into the databases, ensure that there are no duplicates or gaps in the data. Actively participate in business meetings and provide suggestions on how to streamline and automate processes. Worked with implementation teams for platforms built on Spark, AWS S3, Glue, Redshift, RDS, EC2, and EMR clusters. Implemented real-time baggage pipeline on RDS and batch pipeline in Redshift for analytics. Created views to analyze misconnects and Left-off bags for the analytics team to consume into their Spotfire dashboards. Created views on Redshift to analyze MRD (Maintenance Release Documentation) data in Redshift for Tech-Ops. Analyzed the SCEPTRE MRD dataset, MRD release, log pages, deferred maintenance logs, etc. Environment: Agile-Scrum, Ab-Initio, GIT, Python/PySpark, AWS (RDS, Aurora, Glue, Redshift, Athena, S3, Dynamo DB), PyCharm IDE, Kafka, Stream Analytix, TIBCO, Power BI, Palantir Foundry, Spotfire, MS SQL Server, Oracle, Teradata, Postman, ESFT, Salesforce, Confluence, JIRA, SharePoint. Client: IQVIA December 2020 May 2021 Role: Scrum Master/Business Analyst Scope: To offer a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics. It is formed through the merger of IMS Health and Quintiles. ROLES & RESONSIBILITIES: Held discussions with key stakeholders, SMEs, for requirements gathering, gap and impact analysis. Managed stakeholder s matrix and constraints and impediments faced by the team. Worked with the Product Owner to decide the roadmap and the stories that need to be incorporated in the next quarter. Ensured that the stories in the backlog satisfy the MVP criteria and bring maximum ROI to the team. Developed Use Case, Activity Diagrams and Class Diagrams with UML using Visio to give clarity to the team. Documented the details of the four-week design sprint to build clickable prototype designs. Helped to identify team s initial velocity through meticulous capacity planning. Helped the product owner to break down the enhancement requirements into user stories in backlog grooming meetings, document them and helped him prioritize the user stories as per the Acceptance Criteria. Facilitated scrum meetings like Sprint Planning, Daily Stand up, Sprint Review & Sprint retrospective meeting. Maintained the Sprint Burn-Up & Release Burn-Down Chart & kept track of the updates. Helped design and document the Test Cases, Test Scenarios, Test Strategies and Test Plans. Actively participate in Scrum of Scrums meeting providing feedback on how to streamline and automate processes. Built Proof-Of-Concepts that can demonstrate utilization, value, and lead to scalable solutions. Worked on different big data platforms like Spark (PySpark), Hive, Cassandra, AWS S3, EC2, and EMR clusters. Environment: Waterfall-Scrum, Hadoop, HDFS, Sqoop, GIT, Python/PySpark, AWS, PyCharm IDE, Power BI, Hive, Cassandra, AWS, Jira Client: Credit Suisse June 2020 November 2020 Role: Sr. Business Analyst Scope: To migrate data to Hadoop environment along with certain automation and create models for financial risk calculation algorithms. Target was to provide a 360-degree view platform to stakeholders to enable them to analyze and report with a user-friendly GUI tool at the front-end. ROLES & RESONSIBILITIES: Facilitated discussions with key stakeholders & SMEs in brainstorming sessions to document requirements for the playbook, do gap analysis, sensitivity analysis, and impact analysis. Managed stakeholder s matrix and constraints faced by the team. Documented the problem statement by conducting Compatibility and feasibility study with different open-source big data stack tools. It helped to provide solutions to formulate the Finance repositories with Multi tenancy using Cloudera distribution. Cloudera supports Jupyter-based EMR notebooks that work across AWS S3, DynamoDB and Redshift. Performed sort, join, aggregations, filter, and other transformations on the datasets using Spark. Identified the impediments the team might be facing to implement the complex business model using Sqoop scripts while migrating data from different structured databases like Oracle, and MySQL to HDFS and Hive. Used PySpark to analyze data models using different MLLib libraries like Linear & Logistic Regression, and Decision Trees. Defined the Acceptance Criteria as per discussions with the team and Product Manager. Identified cross-team dependencies and documented the pipeline for triggering and automating the kick-start process. Helped design and document the Test Cases, Test Scenarios, Test Strategies and Test Plans. Environment: Waterfall-Scrum, Hadoop, HDFS, PySpark, Sqoop, AWS, PyCharm IDE, Oracle SQL, Hive, EMR Client: United Airlines - Houston, TX June 2019 Apr 2020 Role: Project Manager Scope: To plan, execute and track projects related to United s in-flight services and complexities, that was used to implement strategic objectives of one or more business areas, according to strict deadlines, and defined budget. ROLES & RESONSIBILITIES: Participated in discussions with key stakeholders & SMEs in brainstorming sessions to identify the requirements provided by the business, rectify the gaps & do impact analysis. Participated in JIT meetings to get approval for the changes related to Flight Attendants (FA) schedule and pay. Held scrum calls every morning to get updates and identify the impediments the team might be facing. Analyzed incidents reported by Core Support to avoid escalations and incorporate the changes in the backlog. This was done for both the JCBA features as well as the newly launched Hybrid mobile app for both Android and iOS platforms. Apache Cordova enabled developers wrap the HTML, CSS, and JavaScript to give the feel of a native application. Updated the TFS and the Acceptance Criteria as per discussions with the team and Product Manager. Coordinated with other teams like UX, CFA, COSMOS, and the like, to understand the status on each story and remove cross-team dependencies. This is important so that deadlines are met for features that involve multiple teams. Managed monthly releases with Quality control and Testing team and Change Control Management Team and ensured that the Acceptance criteria are met for both FAs and pilots. Facilitated hand-off and demo sessions to maintain transparency in the team- both offshore and onshore members. Kept tab of daily hours worked by the team members to increase the velocity in the upcoming sprints. Held retro sessions to check the health of the team and held meetings to get estimates for the upcoming sprints. Implemented the applications using AWS services like S3, and EC2 services. Used Automation Anywhere to automate scripts in the production environment for cleaning dumps & collecting logs. Helped reduce human effort, time, and cost. Environment: Scrum, Angular5, TFS, MS Office Suite, .NET, C#, Cordova, SQL, GIT, Cassandra, Kibana. Client: Aetna - Hartford, CT January 2019 March 2019 Role: Sr. Scrum Master/Sr. BA Scope: To enhance capabilities and create a consolidated platform of services (claims, complaints, grievances, and appeals) offered in post care under GPS program to serve the customers better. ROLES & RESONSIBILITIES: Participated in discussions with key stakeholders & SMEs in brainstorming to identify the gaps & do impact analysis. Held grooming sessions to groom the features and business enablers. Decide acceptance criteria. Participated in PI planning to understand the mission and vision of Aetna for the current PI and beyond. Did RACI matrix analysis, analyzed the risk and dependencies and removed impediments for the team. Updated the RTC and the Acceptance Criteria as per discussions with the team and PO. Maintained the Burn down charts. Took updates from team during daily stand up and ensured the team does not face any impediments. Participated in Scrum of Scrums to remove cross team dependencies across the Agile Release Train. Helped team members by drawing any logical diagrams if needed. Coordinated with the agile coach to understand the status on each story and how tasks should be created under each story. Participated in boot camp sessions to understand the basics of Aetna architecture and different platforms. Attended the SAFe 4.6 training for teams with the other team members under the guidance of the agile coach. Tried to coordinate with PO and Scrum Master and the development teams to understand the requirements, and the end-to-end architecture of the flow of data in Salesforce. Recorded the sprint demos and facilitated the demo sessions to get feedback from stakeholders. Kept tab of the iteration metrics- Sprint Burn down chart, Number of stories accepted, No. of defects corrected in an iteration. Maintained as per the quarterly release roadmap to see maximum business value achieved. Environment: SAFe 4.6, RTC, SharePoint, MS Office Suite 2016, Salesforce Lightning. Client: Global Delivery Content services, Nokia - Delhi, India June 2013 - July 2015 Role: Project Manager/SME Scope: As a case handling expert, solved 40% of critical network issues a month, remotely or onsite for different operators like Airtel, Aircel, BSNL and Vodafone for 2G, 3G, and LTE networks across the globe. Ensured timely launch of the Greenfield project for OOREDOO, as part of its network expansion in South-East Asia. ROLES & RESONSIBILTIES: Facilitated cross functional working sessions with Product Owner, Line of Business managers (LOB) and other business stakeholders, Subject Matter Experts (SMEs) to refine the project scope, resources, cost, and schedule plan. Document the requirements in the Requirements Traceability Matrix (RTM) with detailed mitigation plans. Troubleshooted issues in the Unix/Linux based Nokia systems, Cisco routers, and hubs for tickets raised into our portal from anywhere across the world (mainly Finland, China, and Germany). Collaborated with teams in NOC and provided remote support for monitoring and troubleshooting Level 1 and 2 issues. Gave inputs to the conceptual, logical & physical data models to clarify the requirements during the design phase. Successfully launched OOREDOO s South-East Asia operations in Myanmar and Singapore. Troubleshooted network routing, interconnectivity, platforms, performance, and configuration issues onsite. Actively participated in formulating the network planning and connectivity for Qatar Operations of OOREDOO. Created and gathered all the requirements in the Business Requirement Document (BRD)/Functional Specification Document (FRD) and System Requirements Specification Document (SRS). Documented the user stories, use cases, functional and non-functional requirements, the data flow diagrams, activity diagrams, use-case, and sequence diagrams with special detail to sub-processes using UML. Provided clarity on user stories to the development team, defined acceptance criteria, added any necessary documentation as inputs to the stories and provided sign-off on user stories to mark them as ready . Identified project performance metrics, planned, and procured tool licenses to capture and monitor KPIs. Facilitated sprint planning, daily stand-up meetings, & sprint retrospective meetings. Estimated capacity and velocity planning for the team with input from all stakeholders. Led sprint review demos to provide visibility into project progress and captured views from the stakeholders. Prepared for Go-Live environments, Smoke tests after deployment, assisted QA Analysts in creating Test cases, Test Scenarios, performed Integration, Regression and UAT testing, performance testing, REST API testing using Postman. Coordinated with R&D Teams and corrected software bugs for improved software releases for concerned operators and the third-party vendors like Huawei, Jinny Software and AT &T. Environment: Waterfall-Scrum Hybrid, REST APIs, MySQL, OAuth 2.0, Swagger 2.0, Postman 3.0, JIRA 6.0, Wireshark, Cisco, DX200, ATCA servers, Putty, Telnet Client: Nokia Siemens Networks - Kolkata, India June 2010 - May 2013 Scope: Implement several projects successfully each worth $200,000 or more by coordinating with customers, third-party vendors, clients, planning, and development teams. This was the core team responsible to implement the end-to-end pipeline benefitting clients and customers throughout India. ROLES & RESONSIBILTIES: Managed IT Transformation and its integration with the evolving telecom technologies like 4G-LTE (Long Term Evolution). Worked with the corporate technology transition team to train, mentor and advise team members. Worked onsite for clients like Airtel, Vodafone, Uninor, BSNL, Tata Docomo, etc., and ensure that the hardware in the data centers were installed and worked seamlessly. Physically replaced servers and network device parts. Managed resources onsite, ensuring that all work performed is in accordance with established practices and procedures. Troubleshooted routers (Cisco, Juniper, etc.) and made sure CIDR ranges for subnets, and routes are defined end to end for traffic to flow across sites. Diverted traffic in case of network failure (during disasters like flood/fire). Conducted Risk analysis and Cost-Benefit Analysis while drawing plans and scripts for project implementation. Created and curated the BRD, FRD & SRS documents as per the stakeholders requirements and the goals mentioned in the project charter. Worked with the Program Manager to develop the project plan and delivery/status reports. Reviewed requirements, functional/non-functional design specifications to ensure full understanding of deliverables; ensured that the test coverage plans are created, and expectations tested. Documented conceptual, logical, and physical data models to clarify the end-to-end requirement of the team. Helped remove inter team dependencies and coach the new members regarding the process flow. Reviewed data mapping, profiling, data validation, reconciliation, process mapping documents & provided inputs. Facilitated the Daily Standup Meetings & Review Sessions providing a demo to all stakeholders and documenting any gaps mentioned by them. Used ORID (Objective, Reflective, Interpretive and Decisional) method for Retrospection. Resolved impediments at team level and ensured that the team is away from external distractions. Provide data visualization by creating charts, graphs, and dashboards to identify gap analysis, trends, and patterns. Assisted the QA Teams in documenting test cases for different tests: API, UI, SIT (System Integration Testing), User Acceptance Test, Load and Performance. Environment: Water-Scrum-Fall, MS Office, MS-Visio, MySQL, Cisco Routers, DX200 platforms, TCP/IP, Ethernet, L2/L3 technologies, 4G -LTE, 3G. Client: Nokia Siemens Networks - Hyderabad, India Jan 2009 - Jan 2010 Role: Analyst, Operations and Maintenance Scope: Improve network performance by 40% by recording fault maintenance, daily monitoring of Nokia switches and VAS nodes (Voice mail server, Missed Call Alert servers, GPRS), and maintaining the KPIs for audit. Increase network optimization by rehoming nodes and coordinating with the planning teams and radio sites. ROLES & RESONSIBILTIES: Gathered requirements using interviews, brainstorming & JAD sessions with the SMEs and the team to define the business rules and algorithms. Used Business Process Diagrams to define the flow for the team and monitor the performance of nodes after implementation. Actively participated in the migration activities (migrating sites in MSC, HLR, rehoming) during troubleshooting window, updated routes, and monitored actively to ensure traffic flowed seamlessly to avoid revenue loss after activity got over. Prepared performance reports for the team and reported to the client (Vodafone) based on certain KPIs. Conducted Risk analysis and Cost-Benefit Analysis. Assisted in Business Process Reengineering to automate certain processes, reduce cost of production and increase Return on Investment (ROI) and ensured that the rules defined are as per the regulatory compliances defined. Contributed to the program backlog planning, upcoming program increment (PI), state of the architectural runway. Assisted in designing the Test Cases, Test Scenarios, Test Strategies and Test Plans, hence developed the test scripts considering different testing such as Regression Testing, and User Acceptance Testing. Maintained the Bug logs and the Implementation Notice consisting of the approved changes for the system performed during the implementation phase. Environment: Waterfall, REST API, MySQL V5.0, Microsoft Office Suite 2010, Lucid Chart, Teradata Client: Nokia Siemens Networks - Pune, India November 2007 - December 2008 Role: Graduate Engineer Trainee Scope: Upgrade 250 sites at the radio side (Base Station Subsystem). Contributed significantly to the Greenfield project to launch Vodafone in pan India. It fetched a revenue of $300,000 and above for the company. ROLES & RESONSIBILTIES: Implemented macros across 250 sites, troubleshooted manually during lean traffic hours and ensured system was up and running before traffic began. The project was to upgrade the operating system and some modules across the sites. Facilitated in requirements gathering from the stakeholders using elicitation techniques like interviews, document analysis, and brainstorming that helped draw the project scope and project charter. Documented Business Requirement Document, FRD, System Requirement Specification. Participated in daily stand-up meetings, Sprint Review and Retrospective meetings, documented details about the velocity and capacity of the team and acted as a coach and a project guide. Engaged in meetings to improve software development product quality assurance, documentation of bugs, & system enhancements. Conducted UAT, SIT, Regression testing with the QA team & documented all test cases and test plans. Part of the in command central team to fix mission critical issues during go-live process. Configured Unix based Nokia proprietary DX 200 platforms and performed MySQL DBA tasks. Learned about the system architecture and actively participated in acceptance testing. Environment: Agile-Scrum, MySQL, Microsoft Office 2007, DX200, Unix Keywords: csharp quality analyst business analyst artificial intelligence machine learning user interface user experience business intelligence sthree database rlang information technology golang purchase order fourg microsoft Connecticut Texas