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Project manger- 12+ - H1B - MA

[email protected]

Location: Cambridge, Massachusetts, USA

Relocation: open

Visa: H1B

Tushar Saxena ([email protected]/609-508-8255 PROFILE Decisive, action-oriented, and results-focused professional offering overall 12 years of experience in IT with 8 years of experience in Project Management and Operations Management (ITIL/ITOM) for various modules (On-premises and cloud solutions). Worked as a Technical Project Manager in various industries and many global/international projects. Fully versed in all aspects of project management and operations, managing information technology requirements within an organization, overseeing the provisioning, capacity, performance, and availability of IT infrastructure and resources, such as computing, networking, and application resources AREA OF EXPERTISE Product Lifecycle New Product Development Quantitative Analysis API, Azure Cloud Workflow Management HTML, .NET Tableau, SQL, R Data Visualization IT infrastructure & architecture Stakeholder Management Agile SDLC, Scrum Cost Analysis, Pricing Strategy Project Management Project Estimation Business Strategy & Roadmap Jira, Aha, Confluence Resource Forecasts Vendor Management,Risk Analysis Process Management Cloud Infrastructure (AWS) Digital Transformation PRODUCT MANAGEMENT EXPERIENCE Senior Technical Project Manager, SkyHive, CA Jan 2023 - Jan 2024 Manage the entire product life cycle, starting from gathering requirements and overseeing project management to the final product release. Effectively communicate with staff at all levels, ensuring a clear understanding of business value, vision, and product scope from upper management. Translate these insights into detailed requirements and project paths for the team, and collaborate with UI/UX to ensure a shared vision. Additionally, address bugs/defects, conduct A/B testing, and respond to stakeholder requests, guiding projects towards optimal outcomes Achievements: Led a multidisciplinary team comprising engineers, developers, designers, and data scientists to manage a suite of four AI-driven large projects within the Skill Passport Ecosystem Designed, delivered, and tested 3 Ecosystem products (over 200 features) within a year and within budget Developed and executed project estimation and execution plans, schedules, and resource forecasts managed SDLC lifecycle and Scrums, and presented weekly updates to the Steering committees (COO, CTO, Executive leadership) Orchestrated a nationwide deployment of the AI Ecosystem, reaching over 1Million+ users Implemented a conversational engagement for customers across products, increased satisfaction score from 83% to 95%, and reduced response time from 10 minutes to under 2 minutes Managed multiple complex projects from inception to production deployment, adhering to SDLC processes and frameworks. Created and maintained master schedules and project management plans using MS Project, ensuring timely delivery of projects. Facilitated technical discussions and review sessions with Architecture, Design, Quality, Security, and Infrastructure teams. Developed and presented various metrics and reports for team, management, and executive stakeholders, proficient in Excel for data reporting and chart creation. Led digital transformation projects, converting manual processes to automated frameworks for desktop and mobile platforms. Revamped Risk Management process/framework, effectively identifying key risks and implementing mitigation plans with stakeholder buy-in. Utilized AWS Cloud infrastructure for project management and deployment Technical Project Manager, Rippling, CA Oct 2021 - Dec 2022 Lead full product life cycle from requirement gathering through project management to product release. Communicate clearly with all levels of staff getting clear business value, vision, and scope of products from upper management, translating into requirements and project path for team and interfacing with UI/UX ensuring shared vision. Address bugs/defects, A/B testing, and stakeholder requests leading projects to the best possible outcomes Achievements: Led cross-functional teams to deliver and monitor Workflow Automator, a B2B no-code SaaS subscription platform ($120M ARR) mobile & web, unifying data with business applications & processes to build complex automation Set up Tableau dashboards to identify and accomplish project goals by monitoring KPIs, increased monthly adoption by 15% Led the team in transitioning from manual to QA automation framework, streamlining QA processes. Managed SOW/Contracts, budget, and recurring operational expenses, assisted in financial forecasting and used ERP systems for resource management. Built and maintained RAID with key stakeholders, serving as the primary point of contact for communication-related to the program with IT, business teams, and external stakeholders. Guided the team in problem-solving and root cause analysis, implementing preventive solutions using management techniques. Demonstrated working knowledge of core principles and best practices in applicable technical specialization areas. Implemented Agile project methodology in Scrum and Kanban frameworks. Assisted in Operational Readiness and pre-release activities, supporting production deployment execution. Proficient in Project Management tools including MS Project, Service Now, Jira, Version One, Rally, and Plan View. PMP Certified Project Manager with active certification status from PMI. Technical Project Manager, Burning Glass Tech, Boston, MA Sep 2019 Oct 2021 Lead full product life cycle from requirement gathering through project management to product release. Communicate clearly with all levels of staff getting clear business value, vision, and scope of products from upper management, translating into requirements and project path for team and interfacing with UI/UX ensuring shared vision. Coordinate with the cross-functional teams to complete Software Licensing actions Achievements: Leading cross-functional teams to deliver and monitor a $5M Global SaaS platform - mobile & web, delivering data-driven solutions suites for Higher Education Institutes, Employers, and policymakers Collaborating with the stakeholders to streamline the process of Feature delivery and Tradeoff, API creation, and integration, increasing the platform performance by 20% Set up project metrics dashboards to identify product features that correlated with customer attrition, leading to proactive interventions that reduced monthly churn by 3% Executed integration across departments to improve marketing, sales, lead management, customer engagement, and revenue attribution. Developed and executed product roadmaps, managed SDLC lifecycle and Scrums, Presented weekly updates to the Steering committees (COO, CTO, Executive leadership) Facilitated technical discussions and review sessions with Architecture, Design, Quality, Security, and Infrastructure teams. Developed and presented various metrics and reports for team, management, and executive stakeholders, proficient in Excel for data reporting and chart creation. Led digital transformation projects, converting manual processes to automated frameworks for desktop and mobile platforms. Revamped Risk Management process/framework, effectively identifying key risks and implementing mitigation plans with stakeholder buy-in. Utilized AWS Cloud infrastructure for project management and deployment. Led the team in transitioning from manual to QA automation framework, streamlining QA processes. Managed SOW/Contracts, budget, and recurring operational expenses, assisted in financial forecasting and used ERP systems for resource management. Technical Project Manager, K12, Herndon, VA June 2018 August 2018 Excelled at providing superior support to multiple product managers over a variety of products. Assisted with product road mapping, sprint planning, grooming, and sprint execution/scrums, future planning matching appropriate products with the client's needs Achievements: Assisted and led cross-functional meetings with product owner/scrum master to analyze and plan user stories and product backlogs for mobile app future sprints in the Agile lifecycle Wrote and presented product/project scope, requirements, progress reports, product ideas, business case, user stories, and feedback; Reviewed software license agreements to document specific requirements Analyzed 5-year user feedback to identify gaps/chronic issues, created an alternative solution for user onboarding on the SaaS platform increasing customer retention from 55% to 80% Cross-functional and technical modules coordination and support in project management configured the objects based on the requirement and testing. Initiate and resolve functional and integration issues through cross-module teams. End-user training, application, and Business support to customers/users Implemented Agile project methodology in Scrum and Kanban frameworks. Assisted in Operational Readiness and pre-release activities, supporting production deployment execution. Proficient in Project Management tools including MS Project, Service Now, Jira, Version One, Rally, and Plan View. Summer Project Consultant, Schlumberger, MA September 2018 November 2018 Evaluated Schlumberger s SaaS platform for competitiveness, analyzing market trends, and customer profiles. Developed a deep understanding of the marketplace, competitors, and industry trends to identify new businesses and opportunities. Achievements: Crafted a digital roadmap for the Schlumberger SaaS product offering Led and presented weekly marketing reports to senior management and stakeholders, worked with Internal end users on third-party software license reviews and use analysis. Identified key initiatives and strategies to enter the domain of data analytics, encompassing machine/deep learning, and artificial intelligence Configuring the objects based on the requirement and testing. Developed and presented various metrics and reports for team, management, and executive stakeholders, proficient in Excel for data reporting and chart creation. Led digital transformation projects, converting manual processes to automated frameworks for desktop and mobile platforms. Revamped Risk Management process/framework, effectively identifying key risks and implementing mitigation plans with stakeholder buy-in. Project Owner, Metis Learning, New Delhi, India June 2014 July 2017 Drove new products and improvements by leading cross-functional teams including Engineering, Marketing, Sales, Operations, and Customer Support. Accomplished many high-quality products, managing through full life-cycle. Created and launched new products, dashboards, and customer service portals, among others. Implementation of Agile methodologies, successful with Scrum and Kanban methods integrating two-week sprints. Successfully learned Jira to conduct a backlog management system. Achievements: Led the product development cycle for B2B, B2C, and SaaS products from prototype development to delivery (for companies such as Disney, and Cartoon Network) with approximately $1M annual revenue Managed product and project team members, creative agencies, vendors, etc ensuring deliverables are completed on time and on budget Led complete redesign of Eddy Tablet in partnership with Cartoon Network, achieved 166% of sales goals, and generated revenue of $122K in 6 months. (www.eddytablet.com) Conceptualized, designed, and launched India s first educational monthly subscription box, achieved sales of 10k units in the first fiscal year. (www.einsteinbox.in) Increased conversion rate by 2x in online sales after leading the complete redesign of Metis eCommerce website and landing pages. Setup pan-India retail operations and implemented delivery processes Established customer service processes, recruited, and trained representatives, and improved customer satisfaction rating from 60% to 84% Managed multiple complex projects from inception to production deployment, adhering to SDLC processes and frameworks. Created and maintained master schedules and project management plans using MS Project, ensuring timely delivery of projects. Facilitated technical discussions and review sessions with Architecture, Design, Quality, Security, and Infrastructure teams. Cross-functional and technical modules coordination and support in project management Project Associate & Fellow, Teach for India, India June 2012 May 2014 Teach For India Fellowship is a highly selective and coveted program, with a selectivity rate between 6-8.5%. Managed teaching and curriculum assignments in a matched school, was responsible for performance tracking and policy refinements in partnership with school leadership Achievements: Implemented a data-driven approach to inform classroom instruction and track student progress, achieved 3 years of academic growth, and led a social media campaign yielding 50 computer donation Configuring the objects based on the requirement and testing. Guided the team in problem-solving and root cause analysis, implementing preventive solutions using management techniques. Developed and executed project estimation and execution plans, schedules, and resource forecasts managed SDLC lifecycle and Scrums, and presented weekly updates to the Steering committees (COO, CTO, Executive leadership) Application and Business support to customers/users Cross-functional and module coordination and support in project management Software Consultant, Tata Teleservices ltd. May 2011 June 2011 Accomplished delivering a high-quality product, managing a team of 4 developers through the full life cycle Developed a .NET application - Software Asset Management to manage requests for around 20k employees. In a span of 4 weeks, learned a new programming language and delivered the project on time. Co founder & Technical Product Owner, Bolster Workshop June 2010 May 2012 A self-started initiative providing development services for web and mobile products, delivering seminars and training programs on Robotics, Web development, .NET, and Communication skills for schools and colleges across India Generated revenue of more than INR 1 million in a year Impacted 2000 students across 15 cities and 5 states. EDUCATION DETAILS Masters Engineering & Information Systems Management,Tufts University, Medford, MA Aug 2017 - May 2019 Bachelors Information Technology, NMIMS University, Mumbai, Aug 2008 - May 2012 CERTIFICATIONS PMP Certified Project Manager, Project Management Institute (PMI) Keywords: quality analyst artificial intelligence user interface user experience rlang information technology microsoft California Colorado Massachusetts Virginia