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Jagadheesh - Salesforce Lead Developer

[email protected]

Location: Dallas, Texas, USA

Relocation: Any

Visa: H1B

Jagadeesh Reddy N Summary of Qualifications: Overall, 10+ years experience in Salesforce Classic and Lightning Development including 4+ years in Lightning Web Components (LWC). I am working as a team lead from past 2 years leading a team of 12 members. Extensive experience in Lightning Knowledge and Community Experience Builder and workspaces. Have been involved in Sales, Service, Commerce and community Cloud Implementations. Expertise in SFDC Development using Lightning Web Components (LWC), Lightning Aura, Salesforce Lightning Design System (SLDS), Lightning Data Service (LDS), Apex Language, Triggers, SOQL/SOSL, Visualforce Pages, Controllers, Components, Lightning Flows, Apex Web services, Work Flows, Process Builders. Experience in utilizing Conga Composer for batch processing to generate multiple documents simultaneously, improving efficiency in document generation workflows. Good Experience in Identify and resolve issues related to Conga Composer document generation, collaborating with support teams or Conga representatives when necessary. Combined Conga Composer with e-signature solutions, such as DocuSign or Adobe Sign, to automate the document generation and signing process, enhancing the overall efficiency of sales and contract workflows. Experience in providing ongoing support and troubleshooting for users, addressing issues and optimizing their use of the CRM. Integrated Salesforce CRM with [third-party applications/systems], ensuring seamless data flow and collaboration. Hands on Experience in Designing and creating templates for document generation in Conga Composer, incorporating branding elements, dynamic content, and conditional logic. Experience in developing a custom RESTful API in your application layer that communicates with both Salesforce and PostgreSQL, facilitating data transfer. Utilize secure protocols, encryption, and authentication mechanisms, especially if connecting directly to the PostgreSQL database. Good experience with event-driven architectures and how they were applied in the context of Salesforce integration using MuleSoft. Designed and developed APIs using RAML or other specifications, ensuring compatibility and ease of use for both internal and external consumers. Good Experience in Implementing security measures such as OAuth, encryption, and other authentication mechanisms to safeguard data during integration. Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and VS Code, continuous deployments using DevOps implementation with VS Code, Bit bucket, Copado, GitHub and Jenkins. Hands on experience/ understanding of how CI/CD pipeline works. Designed and built DevOps capabilities using azure DevOps with focus on deployment automation, environmental consistency and security controls. Experience in installing, maintaining, upgrading and troubleshooting the cloud-based solutions, including but not limited to enterprise level AWS services such as EC2, S3 etc., Proven expertise in leveraging tools such as Selenium, Apex Test Framework, and Salesforce Lightning Testing Service to ensure the reliability and scalability of Salesforce CRM modules. Create and maintain automated scripts that will deploy, configure and test applications. Expertise in web technologies including HTML, XML, CSS, Java Script, and jQuery and Proficient in databases including MS SQL Server MS Excel. Create lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation. Working with different aspects of Web Services (XML, WSDL, SOAP, REST). Have been involved in production support and resolved the tickets on priority basis to help business run smoothly. Involved in complex enhancements as per the business needs and deployed successfully. Have good knowledge & experience in SFDC Administrative tasks like creating Custom Objects, Custom Tabs, Custom Fields, Validation rules, Approval Process, Page Layouts, Record Types, Relationships, Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports and Dashboards. Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development and deployment. Performed user & administration training sessions for clients and team mates to utilize Salesforce and respective programs. Talented communicator, able to build working relationships with wide range of coworkers in a team environment. Extremely well organized, with proven ability to multi-task and prioritize workload. Technical Skills Platform: Salesforce.com Lightning Experience: Lightning Web Components, Aura Components, Salesforce Lightning Design System and Lightning Components, JavaScript Controllers, Server-side Controllers. Salesforce Development: Apex Language, Apex Trigger, Apex Class & Apex REST Web Services, SOQL, SOSL, ReactJS, Visualforce (Page, Component & Controllers). Web Technologies: LWC, HTML, CSS, Java Script Professional Experience: Salesforce Technical Lead, Irving, TX (Remote) Sept 2023 Till date Wells Fargo, Irving, TX, USA (LWC, Apex Triggers, Visualforce, Conga composer, Data Loader, Sales Cloud, Commerce Cloud, B2B, HTML, Java Script, Web Services, SOAP, REST, PostgreSQL, Reports, Email Services, Workflows) Project Description: The Customer Management Portal which is based on SFDC Service Cloud Console that will help Contact Centres optimize their business processes and make interactions with guests faster, easier and more efficient. This application helps Contact Center Agents to resolve customer inquiries and requests which are created through different channels. Responsibilities: Responsible for development and support of Sales and Service Cloud for approx. 10,000 user accounts in Salesforce. Created Workflow Rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic. Developed Customized user interfaces in Salesforce.com using visualforce, Apex controllers, Force.com IDE. Configured and customized Conga Composer to meet specific document generation requirements, ensuring seamless integration with Salesforce. Implemented data mapping within Conga Composer to dynamically pull and populate Salesforce data into generated documents, ensuring accuracy and consistency. Led and managed a platform service migration project, showcasing strong leadership skills and the ability to guide a team to successful outcomes. Developed and maintained comprehensive project documentation, including project plans, status reports, and implementation documentation, contributing to a well-documented and organized project environment. Involved in assigning the user stories and lead the team and guiding them technically to deploy the user stories as per sprint planning. Adept at communicating effectively with stakeholders and executives, providing regular updates on project progress, addressing concerns, and ensuring alignment with organizational objectives. Developed a plan for user training and adoption to ensure that your sales team is comfortable using the new system. Actively sought feedback from users and stakeholder s post-implementation, leveraging insights to make continuous improvements to Salesforce solutions and processes. Developed Apex Classes, Controller classes & Apex Triggers for various functional needs in the application. Customized Sales Cloud to align with your organization's unique processes. Configured standard objects (Accounts, Contacts, Opportunities, Leads, etc.) and create custom objects if needed. Created various summary, matrix, tabular and dashboards reports as per business requirements. Analyze current processes and make recommendations for enhancements as an initiative to continual improvement. Implement CI/CD pipelines for React components within the Salesforce development process, ensuring a streamlined and efficient release cycle. Provided ongoing support and address any issues or questions that arise after the initial implementation. Maintained and Customized Salesforce.com scopes such as users, Roles, Profiles, Groups. Accounts, Contacts, Record types, sharing rules, pick lists and page layout customization to support vital business functions. Worked on creating Test classes for the custom codes in the system and deployed it to the production to satisfy code coverage. Involved in creating workflow rules according to the business criteria and built visualforce Email templates and field updates for sending Email notifications to the internal users. Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards. Responsible for managing user permissions and security profiles. Involved in Data mapping and migration of data from legacy systems to salesforce.com objects and fields. Managed UAT live support and production fixes. Sr Salesforce Consultant, Capgemini Technology Services, Hyderabad, India May 20 Aug 23 The Coca-Cola Company (Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Mulesoft, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Commerce Cloud, B2B, PostgreSQL, Custom Objects, Tabs, Email Services, Workflows) Project Description: Inside Sales Application, built upon SFDC Sales Cloud is an application that will help Client optimize their business by allowing them to deal efficiently with projects and properties, helps them to keep track of the renovations, transactions, approvals and few other Sales business processes. Responsibilities: Developed apex REST web service classes for inbound call to salesforce from external applications accessing via data power. Developed rich UI using custom Cascading Style Sheets CSS in Visualforce pages and used Java Script, JQuery for client-side validations. Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from sObjects. Lead a team of 12 members and guided and helped them in technical challenges. Integrated Conga Composer into Salesforce workflows and processes, automating the document generation process based on predefined triggers and conditions. Leveraged Conga Composer functionalities to include formula fields and calculations in generated documents, providing users with real-time and accurate information. Utilized Conga Composer for reporting and analytics related to document generation, providing insights into usage, efficiency, and potential areas for improvement. Written apex classes to make an outbound integration to external application by generating necessary apex stubs from WSDL using WSDL2Apex. Integrated the B2B commerce cloud platform with other enterprise systems such as ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and supply chain management systems. Created, updated, and organized product catalogs, including categorization, pricing, and availability. Involved in Managing the entire contract lifecycle on CRM. (Contract Creation, Contract changes and Redlining, Obligation, approval and change management) Involved in configuration of SFDC Sales & community Cloud, complex APEX code and configuration, Flow Builder, Process Builder, Customer/Partner communities set up, and creation/maintenance of lightning components. Salesforce Integration Developer with expertise in integrating in and out of Salesforce to another cross-platform such as SSO etc. Identify, enable and modify community template & theme based on design criteria. Implemented Apex best practices to avoid governor limits by writing repeated code in triggers and apex classes. Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document. Involved in assigning the user stories to the team members and making sure to get them deployed as per sprint Planning. Integrated Salesforce CRM with Web methods and Mulesoft, ensuring seamless data flow and collaboration. Implemented customizations using Apex controller classes Custom, Extension, Triggers and Visualforce pages. Developed custom Objects, Fields, Dependent picklist values, and validation rules, Page Layouts, Search Layouts and Tabs. Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy. Configured Single Sign-On SSO for user authentication using SAML 2.0 and using my domains. Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases. Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates. Created communication templates used for email alerts based of Text, HTML and Visualforce types. Customized standard features like auto-response, assignment, escalation rules on Lead and Case object. Developed customized Reports, Dashboards for business users and managers, developed custom report using visual Force pages. Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances. The ask was to improve the user experience, simplify the quoting process and help the sales team with guided selling and product configuration. Presented multiple product configuration options and then build the selected configuration. Used advanced approvals to simplify approval process used currently and migrated from old standard approval logic to advanced approvals, Reduced, eliminated need of custom apex logic. Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document. Implemented best practices to avoid governor limits by writing repeated code in triggers and apex classes. Salesforce Developer, Nsight-Inc, Hyderabad, India June 2018 April 2020 CSWG (Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services) Project Description: Customer Management system which have an objective of enhancing Customer delight and experience by servicing their request efficiently and satisfactorily within the pre-defined SLA s (Service Level Agreement). This project is implemented on Salesforce.com Sales and Service cloud platforms and executed on AGILE methodology considering specific backlog items in particular sprints. Responsibilities: Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard classic experience to lightning experience. Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement. Experience in APEX Programming by creating Custom Triggers, Apex classes and perform Asynchronous calls to implement the business logic as per the requirements. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Written front-end validation rules using Java Script, JQuery and developed custom CSS for same look and feel across all visual Force pages. Used java script remoting to call apex methods from java script to reduce visual Force view state. Created sites and developed site visual Force pages with UI similar to application portal and gave access to internal and external users. Worked on various Salesforce.com Standard Objects including Leads, Accounts, Contacts, Opportunity, Campaign, Cases, Solutions, Reports, Dashboards, Events and Tasks. Developed various custom Objects, Tabs, validation rules, roll-up summary fields and complex formula fields. Implemented security and sharing rules at object, field, and record level for different users. Worked on profiles, roles, users, permission sets. Worked on lightning app builder and creating lightning record pages, lightning flows, Process builders, workflows, validation rules, path settings, sales process, custom settings, custom metadata, custom labels, static resources, reports, dashboards, email templates. Worked on migrating data from external systems using Data loader, Data loader IO, Workbench tools. Developed a bunch of utility classes to help the team reduce the coding efforts and laid the foundation in code development to ensure we follow the coding standards and uniformity in the application we build. Exploring the new releases by salesforce and implementing the same in our application to provide a robust functionality for the end user. Salesforce Admin/ Developer, Wankys Technologies Bangalore, India June 15 May 18 P2E (Delta Dental America) (Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader) Project Description: P2E is the project proposed to Delta Dental, America s largest and most trusted dental benefits carrier for replacing their current CRM, BPM system with Adobe Campaign (Marketing), Salesforce.com (CRM), PEGA(BPM) and Alfresco(CMS). P2E is currently in Requirement/Design Phase which is carried over using AGILE methodology, which also requires various integration touch points between these applications. Responsibilities: Implemented security and sharing rules at object, field, and record level for different users. Worked on profiles, roles, users, permission sets. Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy. Developed Apex classes and Triggers to support the custom functionality. Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy. Ensured required Test Coverage for all the classes and overall coverage of the project. Worked with SOQL, SOSL, DML queries. Process Automation using workflow rules, field updates, email alerts, Approval Process. Data Manipulation using Data loader, Data loader IO, Workbench Deployment using change sets. Worked on profile, role setup, user creation, organization wide sharing rules. Effective communication and interaction with various teams to ensure smooth running of the project. Salesforce Admin, Bangalore, India (Internship) Nov 2013 May 2015 AGILE SOLUTIONS INDIA PVT LTD (Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Data Loader) Responsibilities: Implemented security and sharing rules at object, field, and record level for different users. Worked on profiles, roles, users, permission sets. Worked on various Salesforce.com Standard Objects including Leads, Accounts, Contacts, Opportunity, Campaign, Cases, Solutions, Reports, Dashboards, Events and Tasks. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Automated business processes using Workflow, Process Builder, Approval Process, Email-to-Case setup, assignment rules, auto-response rules. Developed Custom Report Types, Custom Reports and Dashboards to meet the reporting needs of the organization. Understanding business requirements and articulating the technical design document Performed all the deployment related activities to Production Org as well as all sandboxes. Preparing the implementation plan, deployment manual and the checklist for smooth deployments. Requirement analysis and development in sandbox. Worked on salesforce configurations like creating objects, fields, page layouts, record types implementing security model using OWD, Sharing rules, Roles, Profiles Used Apex Data Loader, Data loader IO, Workbench for migrating data from external system. Preparation of Test Cases, Test Results and maintaining the org code coverage. Worked on Code Enhancements, Optimization, Production Issue Support. Impact Assessment for incoming CRs, Categorizing issues into various streams like Code issues, User-Training issues, data issues and functionality gaps. In case of User-Training issues suggesting workarounds to end users. Certifications: Salesforce Certified Administrator Salesforce Platform Developer I Salesforce Platform App Builder Salesforce Certified Service Cloud Consultant Salesforce Certified Sales Cloud consultant Salesforce Certified CPQ Specialist Agile with Atlassian Jira Education: Bachelor of Technology, JNTU Anantapur, 2015 Keywords: continuous integration continuous deployment user interface access management sthree information technology microsoft Texas