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Avinash - Citrix Engineer

[email protected]

Location: Charlotte, North Carolina, USA

Relocation: Any

Visa: H1B

Avinash Kushabrao Auchat Professional Summary 4.5 years of work experience at Onshore client location MetLife Insurance Cary NC. 16 years of experience in IT Infrastructure, IT operations and ITSM system. 16 years of working experience on various Windows server environment i.e., 2003, 2008, 2012, 2016 and 2019 administration. 8 years of experience in Citrix XenApp Administration for On-Prem and Cloud hosted environment, implementation and troubleshooting XenApp v2203/v.1912/7.15 LTSR, v6.5, v5.0 and v4.5. Also worked on upgrading/migrating the Citrix XenApp Platforms from XenApp 4.5 to XenApp 6.5 and to XenDesktop 7.15/7.1912 LTSR. CCA-v Certified, Microsoft Azure Foundation certified and ITIL foundation certified. Worked on migration of published apps/published desktops and member servers from on-prem Citrix environment to Cloud tenant. Completed Windows server 2012 to Windows server 2019 migration project. 8 years of experience in SharePoint Administration, implementation and troubleshooting also experienced on upgrading/Migrating the SharePoint Platforms from WSS 3.0, MOSS 2007 to SharePoint 2010. Handling End to End change management for Citrix environment changes. Handling, coordinating and documenting P1/P2 issues, escalated issues, Problem tasks and root cause analysis. Experience in Project Management, handling project cost and effort estimation, resource hiring, project execution, project billing, service delivery and people management. Certifications CCA-V (1Y0-204) AZ-900 Microsoft Azure Fundamentals SysTrack Certification MCTS Microsoft Office SharePoint server 2007 MCSA Windows Server 2003 MCTS Windows SharePoint Services 3.0 ITIL Foundation V3 Skills Profile Technical Citrix versions Citrix Cloud DAAS, v2203, CVAD-7 1912 LTSR, XenApp 7.15 LTSR, XenApp 6.5, 5.0, 4.5 Operating System Windows Server 2019/2016/2012/2008, Windows 10 Deployment Tools BMC BladeLogic, Chef Virtualization Tools Citrix Monitor/Director, Citrix Studio, EdgeSight, Citrix Health Monitor, VSphere Management console Monitoring Tools Tanium, EdgeSight, SysTrack SharePoint Tools WSS 3.0, MOSS 2007, SharePoint 2010, Quest migration tool Ticketing Tools Service-Now, ITSM, Remedy 7.0 Profile Management Ivanti profile management tool Roles and Responsibilities Citrix Infrastructure: Managing the large Citrix farm with 30000 users, 1000+ Windows servers, 1000+ published applications and 5000+ VDIs. Managing the Citrix virtualization environment for Global user base including US users, India users, APAC and LATAM users. Manage and support core Citrix infrastructure components like Citrix Storefront, Citrix Application Delivery Controller, Desktop delivery controllers, Cloud Connectors, Citrix Monitor/Director. Manage and support Ivanti profile management environment like Ivanti Environment manager and Ivanti application manager. Handling and managing the complete lifecycle of Windows server from Procurement, build, application installations, application updates to server decommissions. Worked on migration of published apps/published desktops and member servers. from on-prem Citrix environment to Cloud tenant. Migrated All 5 LATAM country applications from 2012 OS env to 2019 OS. Working as a bridge between Onshore team and Offshore team Handling P1/P2 and escalated issue Handling problem tickets and providing the resolutions. End to End change management for Citrix environment changes. Handling Citrix Infrastructure related changes and coordination with Global Change management, approvals and execution and user notifications. Updating the Citrix NetScaler appliances, Storefront servers Updating functional id passwords for various Citrix infrastructure components Maintaining the Currency score for all Infrastructure components and applications Scheduling and driving the VDA upgrades on all Citrix member servers and VDIs. Scheduling and targeting MS Teams, o365, Webex upgrade, Citrix workspace to all the Citrix member servers. Deployment tools used for bulk rollouts: Tanium, BladeLogic and Chefbook Pro-actively monitoring and maintaining the health of Citrix farm using Citrix Monitor, Nexthink, SysTrack dashboards. Working with Annual DR teams for critical applications DR testing by working with stakeholders like Business teams, DB teams, networking teams and application teams. Maintaining and updating security tools in the environment to protect environment. from reported vulnerabilities. Creating and working with Citrix vendors, Microsoft vendors for escalated issues. Renewal of Citrix web sites SSL certificates across the Citrix environments as per the IT security standards Analyze and forecasting the capacity request for the supported platforms and infrastructure servers. XenApp Virtual Delivery Agent installations and upgrade Configuration and upgrading the XenApp server roles, licensing, and editions. Windows 2012 EOL migration to Windows server 2019. Migrating published apps and published desktops hosted on Win server 2012 to Win server 2019. Configuring Citrix, Active directory, Ivanti policies for customizations. New application onboarding and application upgrades Coordinating with networking team for required firewall rules. Analyzing the capacity and planning of Citrix member servers for each Delivery Groups and work with Server change operations to increase server resources as required. Creating Machine Catalog, Delivery Groups, Adding new member servers to Machine Catalog and Delivery Groups Maintaining and monitoring the health check of Citrix environment. International Citrix platform: Manage and supports Citrix environments for Latin American countries like Mexico, Brazil, Chile, Argentina-Uruguay, and Colombia. Coordinating and conducting Annual DR testing for LATAM countries. Manage and supports Citrix published applications and Desktops for countries Asia Pacific, EMEA, India, Japan, Korea, and Australia. Operational: Coordinating with different Application owners, change managers for application changes and its implementations in Production. Planning/scheduling Citrix infrastructure related changes Problem investigation, Root cause analysis and documentation Work with external Vendors like Citrix, Microsoft, Ivanti and Adobe for escalated issues. Create, Maintain, and update core Infrastructure documents and operation documents on SharePoint and OneDrive. Work with the onsite team and offshore to ensure 24/7 availability of applications. Involved in migration of XenApp environment from XenApp 6.5 to 7.x and XenApp 7.15 LTSR to XenApp 7.1912 LTSR and to DAAS Citrix Cloud. Downloading & installing various Citrix Hotfixes, updates & security updates Coordinate with MetLife Stakeholders and ensure MetLife process compliance. Coordinate with Server operations and Networking team for server VLAN move. Rolling out various security tools and VDA agent upgrade on all Citrix member servers in phased manner. Pulling and sharing monthly utilization report for VDIs and Servers. Citrix Migrations: Worked on Citrix published application and servers migration from XenApp 6.5 env to CVAD 7.x environment. Worked on Citrix published apps and server migration from On-prem Citrix Studio to Cloud Studio tenant. Working on Windows server 2012 End of Life migration to Windows server 2019 Coordinating with different Application owners for application migrations and Production cut overs. Work on Citrix member server builds, install applications, configure applications, and publish applications in Test DAAS Cloud Studio and Prod Cloud Studio Planning/coordinating/scheduling published application cut over changes. Disable unused published icons and coordinate for server decoms. Professional Experience Organization Name Capgemini Technology Services India Ltd, Pune Client Name MetLife Insurance Project Name Virtualization Operations Project Duration Nov 2018 to Apr 2023 Role/Title Citrix Operations and Virtualization Engineer Work Location Pune, India DUTIES AND Responsibilities Citrix Infrastructure: Primarily Responsible for XenApp/XenDesktop environment Administration, implementation, and troubleshooting. SME for global enterprise XenApp infrastructure deployment, configuration, and installation. Manage and support core Citrix infrastructure components like Citrix Storefront, Citrix Application Delivery Controller, Desktop delivery controllers, Cloud Connectors, Citrix Director. Manage and support Ivanti application environment like Ivanti Environment manager and performance manager. Managing, monitoring, and supporting 1000 s of Citrix published applications and published Desktops. Managing, monitoring, and supporting the VDI environments with more than 4000 VDIs hosted on vBlock converge infrastructure and Azure Cloud. Migrating on-prem VDIs to Azure Cloud. Build of Windows Server 2012 R2 and 2016 servers. XenApp Virtual Delivery Agent installations and setup Configuration and upgrading the XenApp server roles, licensing, and editions. Applications and Server decommissioning in PROD environments Migrating published applications and servers to newer Citrix farms and environments. Renewal of Citrix web sites SSL certificates across the Citrix environments as per the IT security standards Analyze and forecasting the capacity request for the supported platforms and infrastructure servers. Configuring Citrix, Active directory, Ivanti policies for customizations. Virtualized Applications and Desktops: Performing Deployments and configuration for various published applications as per regulatory requirements, monthly/quarterly releases. Coordinate and troubleshoot P1/P2 incidents. Provide Level 3 support for trading application like Blackrock. Virtualizing the development tools such as RAD 7/8/8.5, Informatica, Cognos, Visual Studio, SQL Management studio and various Database Tools. Managing and supporting Third-Party Call center infrastructure in virtualized environment Installing and supporting core financial applications such as Hyperion, Prophet. Supporting critical tax applications like Vertex, Premium-Pro, Investments Level 3 support for multiple published shared desktops etc. Coordinating for DR planning with Application Development and Application Maintenance and Support (AMS) team and troubleshoot issues during DR testing. Managing and supporting various published shared Citrix desktops like Virtual Developers desktop for Developers community and Virtual Business Desktop for business users and dedicated published desktops for user communities. Automation and fine tuning of operations and change processes. International Citrix platform: Manage and supports Citrix environments for Latin American countries like Mexico, Brazil, Chile, Argentina-Uruguay, and Colombia. SME for various financial applications from Mexico Citrix farm SME for financial applications hosted in Chile farm. SME for financial applications hosted in GDC-Brazil farm. Support the financial applications from GDC-Colombia Citrix environment. Manage and supports Citrix published applications and Desktops for countries Asia Pacific, EMEA, India, Japan, Korea and Australia. Operational: Coordinating with different Application owners, change managers for application changes and its implementations in Production. Planning/scheduling Citrix infrastructure related changes Problem investigation, Root cause analysis and documentation Work with external Vendors like Citrix, Microsoft, Ivanti and Adobe for escalated issues. Create, Maintain, and update core project documents relevant to the program via knowledge management reporting portals like SharePoint and OneDrive. Work with the onsite team and offshore to ensure 24/7 availability of applications. Involved in migration of XenApp environment from XenApp 6.5 to 7.x and XenApp 7.15 LTSR to XenApp 7.1912 LTSR and to DAAS Citrix Cloud. Downloading & installing various Citrix Hotfixes, updates & security updates Coordinate with MetLife Stakeholders and ensure MetLife process compliance. Operating Systems Windows Server 2003/2008/2012/2016 Software / Special Tools Citrix XenApp 4.5, 5.0, 6.5, 7.8 7.15, Microsoft App-V 5.0, Citrix Director, Citrix Studio, EdgeSight, Procmon. AppSense v8.6/10.1, Application Manager, Personalization Manager, BMC BladeLogic v8.9, Chef Languages PowerShell Organization Name Capgemini Americas Inc. Client Name MetLife Insurance Project Name Citrix Virtualization Engineering and Operations Project Duration Apr 2015 to Oct 2018 Role/Title Citrix Consultant Work Location Cary NC, USA DUTIES AND Responsibilities Citrix Infrastructure: Primarily Responsible for XenApp/XenDesktop environment management, Administration, implementation, patching and troubleshooting enterprise XenApp/XenDesktop environment Migration of servers and apps from v4.5/6.5 Farm to v7.x Env. Manage and support core Citrix infrastructure components like Citrix Storefront, Web interface, Delivery controllers, Citrix Director Ivanti (AppSense) personalization tools e.g., Environment manager and Application manager. Managing, monitoring, and supporting 1000+ of Citrix published applications and desktop servers. Manage and support the VDI environments with more than 5000 VDIs hosted on vBlock converge infrastructure and Azure Cloud. XenApp Virtual Delivery Agent installations and upgrades Configuration and upgrading the XenApp server roles, licensing. Applications and Servers decommissioning in PROD env Renewal of Citrix web sites SSL certificates across the Citrix environments as per the IT security standards Analyze and forecasting the capacity request for the supported platforms and infrastructure servers. Managing Citrix Netscaler, Citrix Secure Gateway and NLBs. Virtualized Applications and Desktops: Performing Deployments and configuration for various published applications as per regulatory/compliance requirements, monthly/quarterly releases. Coordinate and troubleshoot P1/P2 incidents. Virtualizing development tools such as RAD 7/8/8.5, Informatica, Visual Studio, SQL Management studio, etc. Coordinating for DR planning with Application Development and Application Maintenance and Support (AMS) team and troubleshoot issues during DR testing. Managing and supporting various published shared Citrix desktops like Virtual Developers desktop for Developers community and Virtual Business Desktop for business users and various dedicated desktops for LOB for user communities. Automation and fine tuning of operations and change processes. International Citrix platform: Manage and supports SunGL legacy Citrix 5/6.5 and new Citrix 7.15 environments for APAC, India, China, and Korea Managing Citrix 5.0/6.5 and 7.x env for Latam Countries. Migrating Citrix environment and applications from Citrix 5.0/6.5 to Citrix 7.15 environment. Manage and supports Citrix environments for Latam countries like Mexico, Brazil, Chile, Argentina-Uruguay, and Colombia. Coordinate/conduct Annual DR testing for various financial apps. Operational: Coordinating with different Application owners, change managers for application changes and its implementations in Production. Planning/scheduling Citrix infrastructure related changes Problem investigation, Root cause analysis Work with external Vendors like Citrix, Microsoft, Ivanti, Adobe for critical, escalated issues. Update the Ivanti versions and deploy to endpoint agents. Create, Maintain, and update core project documents relevant to the program via knowledge management portals e.g., SharePoint. Involved in migration of XenApp environment from XenApp 5.0 to 6.5 and XenApp 6.5 to XenApp 7.15 LTSR Installing various Citrix Hotfixes & security updates Coordinate with Stakeholders and ensure Enterprise process compliance. Operating Systems Windows Server 2003/2008/2012/2016 Software / Special Tools Citrix XenApp 4.5, 5.0, 6.5, 7.8 7.15, Microsoft App-V 5.0, Citrix Director, Citrix Studio, EdgeSight, ProcMon. AppSense v8.6/10.1, BMC BladeLogic v8.9, Tanium, SysTrack Organization Name Capgemini Technology Services India ltd Client Name MetLife Insurance Project Name EI and A SharePoint support Project Duration May-2010 to Dec-2014 Role/Title SharePoint Admin Work Location Pune, Maharashtra, India Project Description Vendor has a multi-farm, multi-server SharePoint environment for Global collaboration platform for employees and stakeholders. With the user base more than 100 thousand using the SharePoint for document sharing and collaboration and content management. It has a large farm with multiple web applications, thousands of site collections with 100+ SharePoint servers. Responsibilities Administration and managing of SharePoint environment. Windows server health monitoring and management like CPU usage monitoring, memory checks, disk space issues etc. Work on issues related to services failure, Application pool related issues, patch and hotfix installations, task scheduling etc. Pro-active support which includes setting up performance monitoring, schedule automated scripts to delete disk space at specific intervals, schedule timer jobs. Work on issues faced by end users related to web site access, site availability, site slowness issues, web site content management and user management, Web site functionality related issues, issues related to web site and MS Office integration. Support for application customization which include web site deployment for site customization. Coordinate with application development team and implement the codes or packages to the farm, also provide support for the issues which come up during deployment with application developers, business users and clients. Meeting with client on weekly basis and with end users and application developers as and when required. Worked on migration from MOSS 2007 to SharePoint 2010. Create and maintain the SOP documents and known errors. Operating Systems Windows Server 2008 R2/2003 Software / Special Tools SharePoint 2010, Microsoft Office SharePoint server 2007, WSS 3.0, Quest Migration Tool, PowerShell, Remedy Ticketing Tool Organization Name Mphasis Client Name EDS EMEA Project Name IMS - EDS EMEA SharePoint Support Project Duration Dec-2007 to Mar-2010 Role/Title Infrastructure Engineer Work Location Pune, Maharashtra Project Description Mphasis an EDS Company was a leading IT service provider MNC and a part of EDS Inc. which was one of the biggest IT Company. It has a presence in around 60+ countries. The project involves the administration and support of SharePoint environment for EMEA region. Responsibilities Monitoring health of SharePoint servers. Provide Tier 2 support and troubleshooting for more than 1500 sites. Site creation/deletion requests, site space requests and their failures. Deploying the solution packages. Handling user administration and search related queries. Increasing the site quota as required. Handling issues regarding alerts on document libraries and lists. Moving files within SharePoint and across different SharePoint sites. Linking documents between different SharePoint sites. Handling issues related to big files, blocked file types, file names etc. Handling the backup related queries. File check in, check out, versioning and file uploads issue. Handling issues related to incoming emails to the document libraries/lists. Handling the issues related to SharePoint and MS Office integration. For WSS 3.0, handling the user creation in Active Directory, resetting their password and their access related issues to the sites. Operating Systems Windows Server 2008/2003 Software / Special Tools MOSS 2007, WSS 3.0, Remedy CRM Tool Organization Name CMC Ltd. Client Name Mphasis Project Name EDS EMEA SharePoint Migration and Support Project Duration Mar-2007 to Dec-2007 Role/Title Infrastructure Engineer Work Location Pune, Maharashtra Project Description CMC Ltd, Pune is a pioneer and leading IT service provider Company which provides IT services to clients from India and other countries. During this period, worked for their client Mphasis an EDS company. Responsibilities Migrating data from eRoom to SharePoint site (MOSS 2007) on remote server using Tzunami Deployer tool Creating top level sites and sub sites. Tracking issues occurred during migration. Keep track of migrations. Customizing the site navigations and look and feel. Documentation, report generation of migration. Handling the issues during migration. Work on access and permissions issues. Operating Systems Windows Server 2008/2003 Software / Special Tools MOSS 2007, WSS 3.0, Tzunami migration tool, Service-Now Trainings Remote Infrastructure Management training by CMC Ltd. Pune from Dec 2006 to Mar 2007. Education Educational Record (In Reverse Chorological Order Starting Highest Degree) Course of Study Specialization Name of University Address of University Year of Completion Bachelor Of Engineering Mechanical Engineering Rashtrasant Tukadoji Maharaj Nagpur University Nagpur Maharashtra India 2000 Professional Organizations Organization s Name Designation Dates of Employment Location From To Capgemini Americas Inc Infrastructure Consultant May 2023 Till date Cary, NC Capgemini Technology Services India Ltd Senior Consultant Nov 2018 Apr 2023 Pune, India IGate Global Solutions Citrix Consultant Apr 2015 Oct 2018 Cary, NC Patni Computer Systems SharePoint Admin May 2010 Dec 2014 Pune, India Mphasis Infrastructure Engineer Dec 2007 Mar 2010 Pune, India CMC Ltd Infrastructure Engineer Mar 2007 Dec 2007 Pune, India Macawber Beekay Ltd Site Engineer Nov 2005 Jun 2006 Delhi Sagar International Pvt Ltd Production Engineer Nov 2004 Oct 2005 Wardha Reliance InfoStream Pvt Ltd Technical Support Executive Sep 2003 Jul 2004 Navi Mumbai Asha Industries Pvt Ltd Production Engineer Nov 2000 Mar 2003 Wardha Keywords: database information technology microsoft Arizona Idaho North Carolina