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Anneliya - RPA Business Analyst

[email protected]

Location: Jersey City, New Jersey, USA

Relocation: Any

Visa: H1B

ANNELIYA SENGUPTA Professional Summary 6 years of experience in BA -IT & Robotics Process Analyst experience in various domains such as Finance, Healthcare and Insurance Ability to work independently and within teams. Possess exceptional written and verbal communication skills, presentation skills and Interpersonal skills, application of logical, analytical skills. Comprehensive experience in analyzing use cases for different automation efforts, other applications and website development. Conducted Feasibility analysis, Complexity Calculation, and Risk assessments to determine if a process is automatable. Conducted pipeline/backlog prioritization. I have also guided Team members in Backlog Refinement. Gathered intricate information on several different processes which included process time taken, cost of employment, cost of implementation and the other fees and penalties if fail to comply to create a detailed information location for the Stakeholders. Produced High-level Reports and update statuses for Business Unit on the progress of the project and assisted managers to create reports for Project and Product Managers. Excellent in performing Maintained Documents such as PDD and SDD. I have assisted with creation of design decision, test cases, business and technical requirements in collaboration with the business and the development team. Performed Gap analysis to check the As-Is process and To-Be process to create visual aid as a part of documenting the requirements. Supported Project manager with meeting objectives, providing documents, maintaining SharePoint site, managing releases, and delivering presentations to business unit and higher management. Easily adaptable to new organization cultures, good grasping ability, capable of maintaining positive working relationships in internal, external and team environments. Involved in performing UAT testing in collaboration with the development team and business unit. Hands on experience with various Software Development models (Iterative, Waterfall and Agile). Conducted in daily standup meetings, sprint planning meetings and in retrospectives as a part of project tracking Assisted Tech leads and Architect is gathering viable Use cases for the proper use of technological Implementation in production for automation such a s Cognos report generator, Essbase MS excel pug-in, Automation Anywhere, etc. Certification Automation Anywhere Certified Advanced RPA Professional for V10 Currently Pursuing PCP and ScrumMasters certification from PMI Technology Summary Languages/Frameworks/Web Services: HTML, SQL, WordPress, JavaScript, Web Services 2.0 Configuration Management/Operating Systems: Windows, Citrix Tools: Confluence, Thycotic Secret Server, TPAM and PAM server, iGraphx, MS Visio, Snaggit, JIRA, Rally, SharePoint, MS Visio, MS office suite, Giffy, MEDs CDS, MIDAS CDS, ServiceNow, Asana, Remedy web application, UIPath Orchestrator and Insights, Automation Anywhere 360 Control Room. Professional Experience CLIENT: USAA San Antonio, Texas (Remote) ROLE: RPA Business Analyst DURATION: August 2019 to Present Goal of the project was to design strategies to automate Internal processes related to CFO, accounting and reporting controls and processes. The Shared Services, Banking team, Customer Relations team, Forecast and Planning team had many manual repetitive process which was perused by the team to automate using Automation Anywhere. Responsibilities: Analyzed feasibility, ROI and complexity of the processes in Pipeline with the help of Tables for Complexity and Feasibility analysis to convey to the shareholders if the process in pipeline is automatable. Collaborated with Business to gather requirements, and with the developers to create Design Plan. Hurdled with team to analyze and settle priority by keeping in mind the requirements of the business and well as the bandwidth of the team. Identified business requirements, functional design, prototyping process design like scenario design and flow mapping and testing, training, defining support procedures and supporting implementations. Assisted in created Prioritization of backlog and Pipeline refinement. Collaborated with the business unit to create Lifecycle Document, PDD, Testing Plan Objectives and Acceptance Criteria Implemented many manual use cases integrating with PAM, databases such as Essbase, Cognos and Mainframe applications. Where my understanding of the applications cam in handy when gather requirements for integration and automation. Prepared scope and expectations for deliverable plans and process diagrams using Giffy based on the requirements and targets set by the business. Worked closely with the development team to clarify and understand functionality, resolve issues and provided feedback from the UML diagrams made in Giffy and Visio Generated Jira Use cases and tracked the Kanban board, followed Agile methodologies to move stories across the board as the tasks goals were achieved. Assisted the Squad Lead with Scrum master roles in creating Epics, managing epics and tasks through the SDLC of any use case. Facilitated Scrum ceremonies such as standups, Backlog refinement, Feedback meeting and Sprint planning Assisted Developers to create User Guides for the Business Unit to assist with the post production rules to maintain for the Bot s health Assisted in creating new internal project improvement Ideas such as Tracking Bot runs through the use of Asana, Health Check Bot find issues and bugs for post production Bots. Maintained change tickets in ServiceNow, and managed the service accounts for all RPAs throughout their lifecycle. Crated several Job-aids for several procedures within project and for the business to record their process steps. Facilitated Implementation and management of change request from UAT through Production deployment of the bots. Assisted in post-production system support coordinator, receiving and maintaining bot fails and other requests through ServiceNow. Environment: Automation Anywhere Client, Automation Anywhere Web Control Room, , Jira, PDF, MS Office Suite (Word, Excel, Paint, PowerPoint), MS Visio, SharePoint, MS Access. CLIENT: Merck Kenilworth, New Jersey ROLE: RPA Business Analyst DURATION: July 2017 to August 2019 Goal of the project was to Automate internal processes across several departments including, Healthcare practices, Human resources, Manufacturing Practices, Customer Relations and Project improvement. The Functional Automation team had many Use case though out the organization which was to be analyzed and automated to reach company goal of automated manual tasks. I worked with UIPath as automation Tool in this project. Responsibilities: Analyzes feasibility and complexity of the process in Initialization stage. Created Jira Use cases and tracked the Kanban board, followed Agile methodologies to move stories across the board when each steps of the SDLC process was achieved. Hurdled with team to analyze and settle goals by keeping in mind the requirements of the business and well as the bandwidth of the team. Collaborated with the business to gather business requirements and anticipate technical requirements with collaboration with the tech team. Conducted several meetings with Business Unit in order to gather requirements from various focuses in healthcare Teams related to Human Health, Animal Health, Manufacturing Research and Learning etc. Collaborated with Business clients to create Lifecycle and Testing documents, maintained them for each implementation in confluence and MEDs. Identified business requirements, functional design, prototyping process design like scenario design, Scope determination and flow mapping using from the UML diagrams using Giffy in confluence. Worked closely with the development team to clarify and understand functionality, to capture UAT results and updated them in Confluence and MEDs Aligned with business, technical unit, tester, and reviewers for documentation approval at different levels of use case lifecycle. Coordinated with Business Client to get access and follow-up of several access requests, and integration logics with different applications. Maintained Service accounts for Bots from Inception to Retirement of those accounts. Worked closely with business units to retire use cases which have been deemed obsolete. Worked with the Business Analysts team to help maintain and modify internal process improvement actions. Coordinated with the developers and tech leads to follow the implementation and change request protocols to move codes from development to testing and then to production. Collaborated with Business maintain Bots and review change requests for improvements and enhancements of the bots by monitoring requests through Service Now Environment: UiPath Orchestrator, Azure Assets Repository, Agile Scrum, Jira, PDF, MS Office Suite (Word, Excel, Paint, PowerPoint), MS Visio, iGrafx Flowcharter, SharePoint, MS Access, PeopleSoft, Essbase, Cognos. CLIENT: BCBS Quincy, Massachusetts ROLE: Business Analyst DURATION: August 2016 to July 2017 Project goal was to implement Automation for Insurance Processing Team to solve problems such as Large number of Claims management, CSR Data updates, Update repository of collected data from different Health Care facilities. Securely update database and run reports for reconciliation and analysis. Responsibilities: Created RPA structure and team along with production support, designed and developed RPA solutions to accelerate Business processes. Implemented End to End Robotic Process Automation (RPA) for multiple processes in in several different domains Created end to end automation solutions for clients as per requirement which involves feasibility study, designing architecture, development, testing and deployment of automation. Created Jira Use cases and tracked the Kanban board, followed Agile methodologies to move stories across the board when each step of the SDLC process was achieved. Used the Automation Anywhere Smart Recorder to manage and execute Windows controls as a background process. Analyzed and compiled Process Definition Document (PDD) and Solution Design Document (SDD). Worked on Solution diagrams and Solution description and object model diagrams. Designed, developed and tested Bots for tasks using Automation Anywhere Worked with all the components in Control Room. Prototyping process design like scenario design and flow mapping and testing, training, defining support procedures and supporting implementations. Have extensively worked with debugging and error handling Created bots using all the commands necessary as per the business rules, and moved bots from test to production environment. Environment: MS Office (Word, Excel, PowerPoint), JIRA, SharePoint, Automation Anywhere Client, Automation Anywhere Web Control Room Keywords: business analyst information technology microsoft