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Bhargavi - Business Anayst

[email protected]

Location: Lubbock, Texas, USA

Relocation: ANY

Visa: GC

Business Analyst Bhargavi +1 (616) 275-5051 [email protected] Sr. Business analyst professional with 9 years of progressive experience in the Financial and E-commerce sector. Adept at increasing work process efficiency and profitability through technical and financial analysis. Cohesive team worker with strong analytical and critical thinking skills. Have been involved in a wide range of assignments including legacy, off-the-shelf, custom-built, greenfield, brownfield, and data-extensive projects. Team player with excellent communication and problem-solving skills. Held multiple leadership roles such as Product Owner, Business Systems Analyst, and Financial Data Analyst. CAREER SUMMARY: Articulated financial management, planning, and strategy demonstrating the ability to formulate and execute meticulous strategic financial plans that aligned seamlessly with organizational goals, vision, priorities, and objectives. Demonstrated expertise in ensuring compliance with various regulations, including the General Data Protection Regulation (GDPR), Payment Card Industry Data Security Standard (PCI DSS), Gramm- Leach-Bliley Act (GLBA), IRS e-file Requirements, Taxpayer Bill of Rights, and HIPAA ADA regulations, ensuring robust data protection and legal adherence. Managed the comprehensive development lifecycle of websites and portals, utilizing diverse tech stacks. Oversaw merchandising strategies, channel allocation, and budgeting for impactful market presence and revenue growth. Facilitated requirement elicitation techniques such as Joint Application Development (JAD), Brainstorming, Card Sorting, Focus Groups, workshops, job shadowing, and Interviews, leveraging knowledge in finance and e-commerce. Conducted thorough assessments through techniques like GAP analysis, risk analysis, impact analysis, cost- benefit, root cause, SWOT, Porter's Five Forces Analysis, As-is and To-be, ROI analysis, and comprehensive PESTLE studies. Produced artifacts like BRD, FRD, RTM, SRS, Risk Register, RASCI matrix, Data Flow models, change request documents, project charter, Readiness document, and WBS, ensuring comprehensive project documentation. Crafted static and dynamic BPMN and Unified Modeling Language (UML) diagrams (use case, activity, sequence) using tools such as MS Visio, Lucid chart, Figma, and balsamic. Drafted low-fidelity and high- fidelity mock-ups and wireframes using Figma to aid UI/UX teams in visualizing the GUI requirements and facilitating design processes. Implemented SAFe (Scaled Agile Framework) methodologies, facilitating Agile ceremonies, including PI (Program Increment) planning, IP iterations, backlog grooming, and iteration ceremonies ensuring efficient project delivery. Participated in scrum ceremonies, maintaining artifacts such as sprint backlog, product backlogs, product increment,burnup, and burndown charts for meticulous project tracking. Experienced in product backlog grooming, release planning, sprint planning, sprint review, sprint retrospective continuous process improvement, and agile methodologies. Used techniques like MoSCoW, KANO, Walking Skeleton, Planning Poker, Relative Mass Valuation, and T-shirt sizing for prioritizing and estimation. Executed horizontal and vertical slicing on epics to break them into user stories. Strong knowledge in writing user stories following the INVEST criteria. Formulated Acceptance Criteria, Definition of Done, Definition of Ready considering the SMART criteria for tasks and communicating with stakeholders. Proficient in defining the scope, objectives, user stories, Minimum Viable Product (MVP), Minimum Releasable Feature (MRF), Minimum Marketable Feature (MMF), and defining Key Performance Indicators (KPI). Demonstrated proficiency in comprehending and navigating diverse system architectures, ranging from monolithic to tier-based, microservices, cloud-based, and hybrid models. Contributed to system architecture and workflow for projects with varying technical landscapes, showcasing adaptability and a deep understanding of architectural nuances. Possess profound knowledge in implementing databases, data warehouse design, operational data stores (ODS), data warehouse architecture, and ETL/ELT processes on Informatica, Azure Data Factory, and AWS Glue. Stayed abreast of industry trends and emerging technologies in media analytics, continuously refining techniques and adopting innovative approaches to drive performance and competitive advantage. Hands-on experience writing SQL select queries, joins, unions, stored procedures, and functions for different DDL, DML, and DCL operations, ensuring effective and precise data analysis. Utilized processing tools like OLAP (ROLAP, MOLAP, HOLAP) and OLTP with their operations like roll up, slice, dice, pivot, and roll down. Ensured adherence to current System Development Methodology (SDM) processes throughout the entire software development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance, to deliver high-quality solutions on time and within budget. Conducted application programming interface API testing using Postman, and SoapUI meticulously examining requests and responses. Demonstrated knowledge of SOAP and REST frameworks, documented APIs with Swagger, and proficiently executed CRUD operations (GET, PUT, POST, DELETE), ensuring thorough API functionality validation. Demonstrated expertise in FIT, SIT, Regression, Automated, Functional, Non-Functional, UAT, Smoke and Sanity Testing. Created Test plans, Test Scripts, Test cases, Test Scenarios, and Test Analysis reports and mapped them to RTM. Utilized collaboration platforms like SharePoint, Confluence, and Jira for seamless teamwork and project management. Experienced in utilizing the Zelle platform for seamless transaction management, including initiation, reconciliation, and adherence to security protocols. Expertise with BI tools such as LEAD BI, Tableau, and PowerBI for visualizing business statistics, creating dynamic analytical dashboards, and generating diverse forms of reporting, enabling data-driven decision-making. Led defect triage process, ensuring efficient communication between development and testing teams. Managed signoffs and facilitated seamless wire-on and wire-off processes to enhance project quality and delivery as per planned releases. Employed advanced valuation skills, using techniques such as discounted cash flow (DCF) analysis, financial ratios analysis, CCC analysis, and financial statement analysis to assess the project cost and investment accurately. Leveraged cutting-edge technologies, including Vertex AI, Facets, Tensor Flow, and Generative AI, to drive innovative solutions and advance machine learning initiatives, showcasing proficiency in the field of artificial intelligence. Implemented development techniques like TDD(Test-Driven Development), BDD (Behavior-Driven Development), and ATDD (Acceptance Test-Driven Development). Possess working knowledge of CI/CD pipelines using Jenkins. Utilized statistical techniques, including ARIMA and ARIMAX models, for time series forecasting. Implemented dynamic analysis methodologies, incorporating external factors and regression analysis within the Prophet forecasting framework. Applied advanced financial modeling techniques, including the Fama-French Three-Factor model and Capital Asset Pricing Model (CAPM), to assess and analyze investment strategies, and evaluate risk and return profiles. Headed end-to-end CRM solutions integration using Salesforce, enhancing customer relationship management effectiveness, and tailoring systems to optimize client interactions. Designed implementation of comprehensive case management systems, to streamline processes and improve organizational responsiveness. Integrated Salesforce Marketing Cloud for strategic marketing initiatives, demonstrating proficiency in utilizing cloud-based solutions for optimized marketing strategies and enhanced campaign effectiveness TECHNICAL SKILLS: Domain Portfolio Management, Stock Price Determination, Country Economics Analysis, Market Analysis, Expansion Analysis, Financial Management, and Planning, Financial Strategy, Financial Reporting Valuation, Financial Statements Analysis, DCF Valuation, International Financial Management, Statistics, Econometrics, Merchandising, Channel Allocation, Channel Budgeting, Strategic pricing SDLC Methodologies Agile-Scrum, Scrum-Waterfall, Waterfall, XP, Safe, RUP, Spiral, Kanban, Scrum ban Project Management MS Office, MS Excel, Jira, Confluence, MS SharePoint, Salespoint Modeling Tools MS Visio, Lucid Chart, Miro, Adobe XD, Figma, DrawIo, mermaid charts, Axure Rp ETL tools and databases Informatica Power Center, Azure Data Factory, MY SQL, Azure Cosmos DB, Snowflake Defect Tracking/Testing HP ALM QC, Postman, SOAP UI, Zephyr, Selenium, Swagger, Junit, Citrus, Trello Reporting Tools Tableau, Power BI, MS Excel, Azure Data Studio, Google Data Studio, Domo, Sisense Artificial Intelligence Vertex AI, Facets, TensorFlow, ML, Generative AI, Classification Models Programming/Scripting SQL, R, My SQL, Python, R-Studio, Apex(salesforce), Java, C, C++, HTML, CSS CERTIFICATES: Project Management (JIRA) Great Learning Data Analytics Generative AI SQL PLSQL Java Senior Business Analyst Lowes /Charlotte, NC Feb 2023 Present Roles and Responsibilities: Conducted a comprehensive analysis of the Lowes seller s hub, and listing process, dissecting operational intricacies and user experiences to understand the user s product listing journey on the seller s hub. Streamlined functionalities, aligning with regulatory standards, including compliance with the General Data Protection Regulation, Payment Card Industry Data Security Standard (PCI DSS), and Gramm-Leach- Bliley Act (GLBA) Revised Payment Services Directive (PSD2) and the EU's Electronic Identification, Authentication and Trust Services (eIDAS), Financial Instruments Directive (MiFID II) and the Payment Services Directive (PSD2) in USA, EU, and GB. Engaged with stakeholders to define project goals, gather requirements, and conduct thorough stakeholder analysis around the strategic enhancements within the detection system for the implementation of NER, ML, and NLP techniques. Performed a thorough As-Is Vs To-Be analysis. Created detailed project charter, project scope, Business Requirements Document (BRD), Functional Requirements Document (FRD), and Requirements Traceability Matrix (RTM). Worked on Unified Modeling Language (UML) and Business Process Modeling Notation (BPMN) to visually model and communicate architecture process flow and workflows. Drafted comprehensive use case, activity, and sequence diagrams, ensuring clarity and alignment throughout the development process on Lucid charts and MS Visio. Engaged with subject matter experts, development teams, and tech leads to actively participate in crafting high-level system design and architecture on Lucid charts. Created mockups, wireframes, and prototypes on Figma to visualize and iterate on design concepts, fostering collaboration and refining the user interface for optimal usability. Collaborated with RTE in Product Increment planning and IP iterations to identify team-level risks and dependencies, review the draft plan, and estimate team capacity for PI objectives. Prioritized and estimated user stories for task breakdown during iterations, facilitated team sync and demos after every iteration and supported RTE in system demos. Maintained the team backlog, and collaborated with RTE on Organizational, Content, and Logistics readiness preparation for PI planning. Assisted with communicating the vision and roadmap during PI Planning to ensure teams were aligned. Applied Vision AI technologies to analyze product images, employing features like pixel analysis, object recognition, and style analysis to enhance the accuracy of fraud listing identification based on visual content. Guided the comprehensive development lifecycle utilizing the MERN stack, ensuring knowledge in MongoDB, Express.js, React, and Node.js. Worked on enhancing price analysis (price-to-value analysis, price trend, market value analysis), and seller analysis (Account age, seller reputation, location analysis) components to improve the fraud listing detection processes. Executed rigorous testing protocols on electronic forms, meticulously documenting test cases, and utilizing automation tools to expedite testing processes while maintaining accuracy. Oversaw the implementation of Google Cloud (Big Query, Storage, Compute Engine) and AWS (EC2, S3, DynamoDB, Kinesis), and ensured the orchestration of ETL processes, SQL operations, transformations, and data pipelines. Assisted in implementing data-driven strategies using historical data for machine learning model training, NER, and NLP, with an understanding of Google Cloud's ML technologies for enhanced accuracy and efficiency. Designed dimensional data models from relational databases for data warehouses on Power BI. Used SQL select queries, joins, unions, stored procedures, and functions to extract, transform, and load data for seller, listing, and product databases. Implemented ETL processes to transform unstructured listing data, including images and product descriptions, in S3 Blob for secure and scalable storage. Stored model data in Google Cloud Storage for efficient and reliable management, ensuring seamless integration with machine learning models for training and prediction on the compute engine. Checked optimal cloud infrastructure performance, streamlined data handling and maintained data warehouses and data pipelines for model training and testing. Integrated AWS Kinesis for real-time data handling and analytics. Ensured thorough evaluation of system functionality, performance, and security. Assisted testing team in smoke, sanity, and regression testing. Prepared and headed SIT and FIT sessions in addition development of test and integration plans. Facilitated User Acceptance Testing (UAT) for end-users and employed Zephyr for Jira to streamline test management, ensuring comprehensive coverage and precise tracking of testing activities. Focused on rigorous testing, developing, and implementing a comprehensive test plan, test cases and scenarios adhering to predefined Acceptance criteria. Conducted comprehensive API testing and documentation on Postman and Swagger, validating seamless integration and functionality of specific endpoints. Tested seller feedback API, Google Cloud's Vision AI API for image analysis, and AWS Kinesis API for real-time data streaming, ensuring robust and secure interactions between diverse components. Collaborated with front desk teams and back office, integrated Salesforce CRM, and CMS, and implemented Service Channels, Case Routing, and Case Status functionalities, optimizing, and fastening customer support processes. Tracked and managed project lifecycle on Jira and produced comprehensive documentation on confluence. Conducted training sessions facilitating a smooth transition and optimal utilization of the enhanced fraud listing detection system. Leveraged Power BI to analyze and design comprehensive seller dashboards, providing insights into seller performance on the seller s hub. Utilized Tableau dashboards and Kinesis AI for real-time monitoring and operational reporting. Environment: Google Cloud (Big Query, Storage, Compute Engine), AWS (EC2, S3, DynamoDB, Kinesis), MongoDB, Express.js, React, Node.js, Figma, Lucid charts, Vertex AI, Facets, TensorFlow, Jira, Confluence. Senior Business Analyst Charter Communications / Englewood, CO Nov 2022 Jan 2023 Roles and Responsibilities: Led the design and implementation of an integrated portal with a wide service catalog, online forms and applications, and secure payment processing services within the Charter Communication IRS e-file Requirements, Taxpayer Bill of Rights, ADA, and HIPAA compliance for project alignment and legal adherence. Orchestrated detailed requirement sessions, extracting business needs. Translated business requirements into detailed use cases, guiding the development team around the integration of technologies such as Jenkins, Ansible, and Terraform. Drafted Business Requirements Document (BRD) and Functional Requirements Document (FRD) capturing and analyzing business objectives. Aligned these documents with a detailed Requirements Traceability Matrix (RTM). Utilized UML to develop comprehensive use case diagrams and sequence diagrams, offering a dynamic representation of interactions between components for enhanced system understanding and effective and fast communication. Designed BPMN diagrams to model and optimize processes, ensuring seamless alignment with the application architecture and fostering efficient cross-functional collaboration among stakeholders and the development team. Utilized Unified Modeling Language (UML) to visually depict and communicate the system architecture and workflows of the South Dakota Online Citizen Services Portal, ensuring transparency and coherence during the development lifecycle. Led comprehensive media analytics initiatives, utilizing advanced tools and methodologies to track, analyze, and interpret audience engagement metrics across various digital platforms. Collaborated synergistically with the UI/UX team on Balsamiq to meticulously, craft mockups, wireframes, and prototypes, fostering the refinement of user interface design concepts for optimal usability within the portal's context. Demonstrated mastery in understanding and leveraging the technology stack, incorporating Jenkins for continuous integration and deployment, Ansible for configuration management, and Terraform for infrastructure provisioning. Employed Git for version control and Docker for containerization to enhance development workflows and deployment processes and React, Angular, and Vue.js for front-end development with a robust backend built on Spring Boot. Facilitated backlog grooming sessions, applying Scrum principles to refine and clarify user stories, ensuring alignment with the Definition of Ready (DoR) criteria. Actively engaged in sprint planning sessions, leveraging techniques like KANO, MoSCoW, planning poker, and t-shirt sizing to prioritize and commit to user stories from the refined backlog. Expertise in sprint planning activities, and velocity/capacity planning to optimize team performance. Prioritized user stories based on their business value, employing a user point system for precise estimation and planning. Guided ETL processes, and applied SQL expertise, including joins, queries, and transformations on Informatica master data incorporating data warehousing and data mart concepts to optimize query performance and efficient data retrieval. Worked with quality assurance teams, defining test cases and scenarios using tools like Selenium and JUnit for integration and Java-based testing. Assisted in testing procedures and formulating a test plan along with test cases and scenarios. Collaborated cross-functionally with marketing, content creation, and data science teams to integrate media analytics findings into strategic decision-making processes. Developed customized dashboards and reports to provide actionable insights for optimizing content strategies, advertising campaigns, and audience targeting efforts. Led and directed end-to-end testing activities, including Functional Integration Testing (FIT), System Integration Testing (SIT), and Regression Testing sessions, ensuring thorough validation of system functionalities and performance. Conducted comprehensive API testing with tools like Postman and Swagger, rigorously assessing and validating the seamless integration, optimal performance, and functionality of endpoints across various interfaces within the portal. Coordinated and facilitated interactive User Acceptance Testing (UAT) sessions for end-users, ensuring comprehensive validation of the online portal's usability, functionality, and adherence to predefined acceptance criteria. Facilitated effective communication with testing and QA teams for Jenkins automated portal testing, bridging the gap by providing insights into the business cases for writing test scripts on the integration of Terraform and Ansible components. Led change management processes, presenting change request forms and comprehensive change impact analyses to project sponsors, change control boards, and stakeholders ensuring informed decision-making. Monitored and directed the project lifecycle through HP ALM, producing comprehensive documentation on SharePoint. Facilitated user training sessions and made training manuals providing ongoing support for the adoption of the portal. Designed and implemented dashboards, reports, PowerPoint presentations, and real-time logs to provide stakeholders with comprehensive insights, fostering decision-making and enhancing communication channels for effective collaboration. Environment: React, Angular, Vue.js, Jenkins, Ansible, Terraform, Spring boot, Informatica, Selenium, HP ALM, SharePoint, Postman, Swagger, Balsamiq Senior Business Analyst Citi Bank / Austin, TX Nov 2021 Oct 2022 Roles and Responsibilities: Directed the development lifecycle of financial analysis and planning Ensured robust security measures and maintained regulatory compliance with the Payment Card Industry Data Security Standard (PCI DSS), Gramm-Leach-Bliley Act (GLBA), and Federal Financial Institutions Examination Council (FFIEC) guidelines. Liaised between technical and non-technical teams, facilitated requirement gathering sessions, translated complex business requirements into technical and non-technical specifications, and ensured alignment with project objectives. Documented comprehensive requirements in Business Requirements Document (BRD), Functional Requirements Document (FRD), Software Requirements Specification (SRS), and Requirements Traceability Matrix (RTM). Drove the enhancement of the financial analysis and planning portal, leveraging UML and BPMN for sequence diagrams, use case diagrams, components, and activity diagrams. Collaborated closely with the UI/UX team, utilizing Figma to create mockups and wireframes, actively contributing to the development of an intuitive and appealing GUI. Led architectural design sessions, and worked with subject matter experts, and development teams to contribute to the high-level system design and system architecture, ensuring alignment with business requirements teams on Lucid Charts. Groomed product backlog, meticulously refined user stories, and actively collaborated on prioritization and estimation processes to optimize project outcomes, aligning development requirements with strategic objectives and goals. Spearheaded the execution of regression tests to ensure the stability and reliability of electronic forms across multiple platforms and browsers. Proficient in processing ACH transactions, managing exceptions, and ensuring compliance with regulatory requirements. Contributed to release planning by actively participating in defining velocity, and capacity, and maintaining the product backlog. Implemented and maintained burn-up and burn-down charts, providing transparent insights into team progress. Strong understanding of payment processing regulations, including PCI DSS compliance. Ensured seamless integration and functionality of MongoDB for efficient data storage, Express.js for streamlined server-side operations, React for intuitive user interfaces, and Node.js for scalable and high- performance server environments Engaged with Node.js developers to understand server-side logic and business rules implemented in the backend. Analyzed React components, understanding state management, component lifecycle, and data flow within the React.js framework. Led end-to-end data integration using MongoDB, Azure Cosmos DB, and Azure Data Factory, covering ETL, data mapping, and streamlined data pipelines. Analyzed, designed, and optimized Data Studio dashboards and reports for user portals to deliver insightful visualizations for informed decision-making on investment, budgeting, and savings decisions. Collaborated with product owner, and testing teams to plan and implement FIT, SIT, regression, and smoke testing sessions for integration and development of financial services, financial accounts, and account management components. Conducted comprehensive API testing for various endpoints, including payment gateways (PayPal), credit score/reporting services (Experian), and financial planning and analysis tools (QuickBooks). Utilized Postman and Swagger to rigorously assess, validate, and document API functionalities, frameworks, and endpoints. Integrated Salesforce CRM and CMS into the financial analysis and planning portal, streamlining customer interactions and resulting in a significant improvement in customer retention and loyalty within the financial services division. Prepared comprehensive documentation and implemented effective change management strategies to ensure seamless transitions during updates or modifications. Tracked and managed workflows and documentation on Jira and Confluence. Developed and deployed user-friendly dashboards, extensive reports, PowerPoint presentations, and real-time logs for stakeholder engagement. Implemented monitoring tools to track KPIs and leveraged Tableau for insightful dashboards. Performed User Acceptance Testing (UAT), and meticulously developed detailed test plan and comprehensive test cases, test scenarios, and acceptance criteria, ensuring alignment with project requirements and objectives. Environment: Express.js, React.js, Node.js, Azure data factory, Azure data studio, Salesforce, Postman, Swagger, Informatica, Figma, Tableau. Financial & Business Data Analyst Bajaj Finance,India Jan 2017 Dec 2020 Roles and Responsibilities: Planned the assembly, management, and in-depth investigation of intricate Lowe's datasets, workflows, and channels to visually uncover trends and patterns, providing actionable insights for strategic decision-making. Developed insightful analyses using Excel, Python, macros, and Power BI to optimize investment spending in the e-commerce domain, incorporating SWOT analysis for a holistic evaluation of strategic investment and budgeting options. Executed Python & R models for predictive modeling, seamlessly integrating and assembling e-commerce and international finance data to enhance financial planning, with a strong focus on the North American and European regions. Led the strategic design and implementation of data warehouse architecture, emphasizing ETL processes utilizing robust data pipelines and comprehensive SAP reports data for enhanced analytics and decision- making capabilities. Leveraged advanced SAP functionalities to optimize business processes, particularly in finance and accounting domains. Played a key role in configuring and customizing SAP modules to meet specific business requirements. Collaborated closely with development teams to resolve identified issues, ensuring the seamless integration of fixes and enhancements into electronic forms. Developed a comprehensive data mapping document to ensure seamless integration and transformation of diverse data sources, showcasing expertise in orchestrating efficient and streamlined data workflows for optimal data processing. Headed financial consolidation projects, overseeing the integration of diverse financial data sources and streamlining the consolidation process. Leveraged statistical analysis and econometrics for data-driven insights, contributing to successful financial outcomes and strategic initiatives. Conducted rigorous research on emerging e-commerce market trends, leveraging advanced data mining techniques within Power BI and Python to extract actionable insights tailored from transactional e-commerce data to dimensional data models. Refined and curated the product backlog, meticulously enhancing user stories to align with project goals and priorities, actively engaging in estimation processes for optimized project outcomes and strategic alignment of development efforts. Engaged in Scrum ceremonies, overseeing essential artifacts like sprint backlog, product backlogs, product increment, burnup, and burndown charts to ensure precise project tracking and reporting on Jira, PowerPoint, and Tableau. Developed and delivered comprehensive quarterly and monthly channel reports using Tableau and PowerPoint, leveraging data visualization to convey complex information effectively and support informed decision-making. Applied Excel macros for automation, increasing efficiency in data processing and analysis, particularly beneficial for historical data analysis and financial valuation in dynamic e-commerce budgeting and financial planning. Led comprehensive API testing using tools like Postman and Swagger, assessing the integration and functionality of various endpoints. Implemented automated test scripts to ensure the reliability and scalability of the API s framework. Orchestrated SQL-based data analysis, crafting complex queries and stored procedures to optimize data retrieval and enhance decision-making in the realm of e-commerce finances and quarterly channel budgeting/allocation and planning. Implemented and executed various testing methodologies, including Regression, Automated, Functional, Non- Functional, Smoke, and Sanity Testing, ensuring the robustness and reliability of the mobile application. Conducted rigorous User Acceptance Testing (UAT) sessions, collaborating with end-users to validate and ensure the seamless functionality of the e-commerce financial reporting application, aligning with business objectives. o Environment: Python, SAP, R, Power BI, Postman, Swagger, Tableau, PowerPoint, Microsoft Excel Business Analyst Tech Mahindra Ltd, Pune, Maharashtra, India May 2014 Dec 2016 Roles and Responsibilities: Conducted comprehensive market research and analysis, providing key insights into market trends and customer preferences, increasing the company's market share within the Asian region for the designated product category. Performed requirements analysis to align software development initiatives with the business needs of the Japanese Hardware Company. Collaborated with stakeholders to gather, document, and prioritize requirements. Defined the scope of the project, encompassing software development, testing, maintenance, and support services for a leading Hardware Company. This involved a detailed understanding of business requirements and objectives. Demonstrated proficiency in handling a complex technology environment built on an IBM mainframe and integrated AWS services. Managed Enterprise Resource Planning, Customer Relationship Management (CRM), and BPCS services. Fostered effective communication and collaboration between technical and business teams to ensure a seamless integration of software development, maintenance, and support activities. Ensured alignment with organizational goals and objectives. Facilitated monthly, and quarterly review meetings, and prepared documentation and dashboards for business stakeholders using PowerPoint and SharePoint. Collaborated with cross-functional teams to analyze key performance indicators. Revitalized and enhanced existing databases, elevating efficiency, and performance. Improved report layout structures, optimizing data presentation for streamlined accessibility and improved decision-making processes. Implemented SQL in the test environment for debugging and validation, collaborated with a ticketing system to track and communicate issues, ensuring a systematic approach to testing, and bolstering the reliability of system functionalities. Implemented and executed diverse testing methodologies, including Regression, Automated, Smoke, and Sanity Testing, ensuring the quality and compliance of software solutions delivered on tools like selenium, and citrus. Contributed to the optimization of project delivery processes, enhancing efficiency in software development, maintenance, and support. Employed best practices to streamline workflows and meet project deadlines and commitments. Executed User Acceptance Testing (UAT) sessions for stakeholders to facilitate end-to-end solution delivery. Collaborated on an elaborate test plan, comprehensive test cases, scenarios, and acceptance criteria on HP ALM QC. Environment: AWS, AS400, MS Office, HP ALM, In house CRM, ERP, BPCS, Selenium, Smartsheet Education Details: B.Tech, CSE ,Osmania University (2013) Keywords: cprogramm cplusplus continuous integration continuous deployment quality analyst artificial intelligence machine learning user interface user experience javascript business intelligence sthree database rlang hewlett packard microsoft Colorado North Carolina Texas