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Swati G - Project Manager/Release Manager

[email protected]

Location: Riverside, California, USA

Relocation: Yes

Visa: H1B

SWATHI DHULIPALA PROJECT MANAGER/RELEASE MANAGER : +1 205-341-1335 : [email protected] PROFESSIONAL SUMMARY: Highly seasoned technology Project Manager and Systems Analyst professional with 14 years experience partnering with stakeholders to provide innovative technical solutions. CORE COMPETENCIES: Agile Project Management/SAFe Process Management (JIRA/Confluence) Test Automation using Selenium Change Management User Acceptance Testing UML Use Case Diagrams GAP Analysis Strong analytical skills Database Queries using SQL Test Plans and Test Cases System Integration Testing Production Support Requirements Testing Software Development Life Cycle Oral and written communication skills TECHNICAL PROFICIENCIES: Languages UML, HTML, Selenium, C #, SQL, Tools & Methodologies Agile, SAFe Scrum Methodology, ServiceNow, RUP, Waterfall, SPRINT, Six Sigma, Collibra Data Governance HP Quality Centre, JIRA, Toad Oracle, Microsoft SQL Server 2012, Micro Focus Rumba, Splunk, Microsoft Office suite, MS Visio CERTIFICATIONS: IT Infrastructure Library Certification (ITIL) ~ Microsoft Certified Technology Specialist (MCTS) Altiris Certified Professional (ACP) PROFESSIONAL EXPERIENCE: DELOITTE, San Diego, CA Project Manager/Program Manager/Scrum Master (02/2022 PRESENT) As a Project Delivery Manager, Lead Scrum Master, Coach responsible to work with business, delivery scrum, Kanban teams. Create project plan, product release plan, chatter, vision, cadence, scope schedule, resource, budget, quality, communication, risk, issues, conflict, dependency, change, decision, vendor and stakeholder s management. Evaluate project and program performance across IT with key performance indicators and develop action plans to achieve performance goals. Responsible for managing and developing workforce Ensure critical programs establish and deliver on commitments and establish metrics to proactively identify areas of risk and allow planning for mitigation. Cultivating business relationships to provide program leadership in a highly matrix environment. Provide input to SDLC methods, tailoring policies and project control mechanisms. Provide a point of escalation for all constituents of program portfolio. PMI qualified with strong knowledge of the PMI Project Management Body Of Knowledge (PMBOK). Responsible to lead and negotiate, scope, schedule, risks, deployments and communications for projects and initiatives. Worked on gathering and documented the requirements and worked on getting signoff from Business stakeholders on BRD. Created and managed stories related to development in Jira. Monthly release calendar updates with progress on testing and implementation stages. Responsible to help our customers, product owners, and dependent teams to maximize product value to meet objectives. Make sure that agile teams understand product strategy, roadmap, vision and benefits of the value we are delivering. Responsible to facilitate the iteration events, sprint planning, daily stand-ups, reviews or demos, retrospectives and product backlog refinement meetings. Ensure deliverables are up to quality standards at the end of each sprint. Lead retrospectives, post-mortems, root cause analysis with clear action items, and follow-up. Helps the teams to identify and resolve impediments, conflicts resolution, focus to achieve current iteration goals. Ensures agile teams have an appropriate environment Responsible to closely working with design team and architects to identify & remove upstream and downstream dependencies and mitigate risks. Lead discovery meetings to capturing requirements to maintain business and technical requirements documents Responsible to present bi-weekly status report to the stakeholder on progress of the product deliverables, risks, issues and milestones. Lead and participate in Scrum of Scrum meetings, update team s progress, remove blockers and dependencies. Create, communicate and monitor product release plan to track the performance against release plan to meet project targets by providing visibility & continuous delivery. Responsible to complete governance activities, audit requirements and assist with CAPEX funding requests. Coordinate with product owner in driving success criteria for stories, features & epics which helps to meet the definition of ready criteria and guide teams on delivery compliance to minimize operational risk. Responsible to work with the management, lean portfolio manager to present teams objectives, dependencies and risks. Effectively conduct the team retrospective meeting to collect team feedback, analyse team s dashboard & metrics, identify areas of opportunity and also responsible to create the information radiators Plans and coordinates testing environment deployments. Sprint test, system integration and automation testing. Guides team in self-organization; encourages and motivates team to focus on iteration goals. Facilitate internal, external communication between business, product team, LPMs, Technology Managers and stakeholders to improve transparency and information sharing. Reviewing all deliverables and artifacts and make sure that all artifacts are approved by the stakeholders and stored in the central repository. Implemented automation, Continuous Integration (CI/CD), testing and deployment. Coaching the product owner, agile teams to effectively adopt agile delivery processes, agile principles, values and practices, estimation. Epics, feature and stories writing & splitting practices, backlog refinement, prioritization, DOR & DOD. Improve team collaboration, productivity by integrating agile & lean principles into team practices and provide guidance to begin pipeline and team process, structure work, create value streams, and growth of scaling activities. Fosters maturation of agile mindset by focusing on scaled program planning, scrum-of-scrums, identification of cross-program dependencies, scaled release planning, empirical data for decision models, and ultimate delivery of work efforts. Coaching teams on effective engagement, decision making, recognizing debt & focus on valuable outcomes. MUFG UNION BANK, San Diego, CA Technology Project Manager/Release Manager (01/2017 01/2022) Technology project manager responsible for managing, delivering, and deploying technology solutions with specialized skills in Business Relationship Management, Program Management, Release Management. Create unique banking solutions for Union Bank focused on improving customer banking experience in the world of consumer and retail banking. Worked on improving the solutions on Debit card transaction processes posting transactions to DDA system. Troubleshoot all hardware and software issues with new software. Provide defect management and support system integration testing during implementation. Key Achievements: Agile-Scrum project scrum master/delivery lead for the team. Lead various scrum meetings with development team to review Functional specifications & design the system. Developed Process Flow Diagram/Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing. Document updates and sing-offs on SharePoint Managed the backup and reimplementation of in-progress development pre and post clone of the environments Managed the full lifecycle of change tickets related to ServiceNow development. Generated Daily/Weekly/Monthly/Quarterly performance reports by writing SQL queries. Responsible for Change management approval for deployments. Single point of contact for deployments. Release management coordination. Manage multiple vendors and coordinate with various project deliverables. Performed System Integration Testing of the systems by integrating the code from vendor to the code base. Solving business problems and further business success by applying industry, applications and technical knowledge through definition of high-level solution. In addition, worked proactively with the business to define new product developments. Effective production on-call support for multiple systems under the reporting manager. Implemented an automated project reducing the branch service call time from 10 minutes to 1 minute. Lead and worked on technical configuration items for delivering a project improving the help desk process. Resolved production issues with a very quick turnaround providing resolution for the branches. Received highest accolades on improving the automated reporting functionality. Identified critical issues and coordinated with several vendor teams for resolution. Lead multiple onshore and offshore delivery calls providing technical solutions. Developed a Resource Estimation Model that was adopted by other Technical Project Managers as a prototype for their projects. Conducted validation testing and selected to visit other branches for successful rollout. Tested and certified 100% of the automated deploy ready packages. Report weekly statistics and metrics to project stakeholders and directors created from querying the project database. Develop code fix for the production defects. Reduced the call centre response time by implementing an automated project in Production. Automated reporting to multiple stakeholders from the system. SME for core banking systems. IPS GROUP, San Diego, CA Senior Systems Analyst (05/2016 09/2016) Served as the single point of contact for all technical queries which led to increased responsibility as QA Team Lead. Partnered with business users to ensure accurate understanding of data management system requirements and offer system enhancements. Key Achievements: Implemented process improvement that led to significant cost savings of $75,000.00 over two quarters. Produced high performance results consistently resulting in multiple awards as highest performer/achiever. Oversaw all Quality Assurance activities for every release resulting in high QA performance and outcomes. Automated a QA process by writing a script which improved overall QA team productivity by 25%. Participated in end t end implementation planning including project management, issue management, communication and change management. Oversee all technical aspects of the DMS system, including overseeing creation of schedules, documents, and guides for vendors. WELLS FARGO BANK TECHNICAL PROJECT MANAGER (02/2012 03/2014) Partnered with leadership to perform strategic value-based service line initiatives. Coordinated with requestors for UAT and Lab Setup as well as tested and certified the LOB s including - Consumer Banking, Retail Banking, Online Banking specific images. Resolved conceptual and modelling conflicts as Risk Management Liaison. Highly engaged in daily Sprint Planning, Scrum Stand Ups, and Sprint Retrospective meetings. Key Achievements: Manage the entire lifecycle of the initiatives and track the various milestones during project execution. Assembled resources, scheduled tasks and created detailed timelines to maximize efficiency throughout each project phase. Developed technical procedural documentation in accordance with the organization policies and standards. Managed, prioritized and changed project scheduled to align with the goals. Identified risk by communicating and coaching with internal and external teams daily to finish the project successfully. Led the team to utilize the Agile process to improve project quality and schedule. Reduced overall organizational costs through close coordination and negotiation with multiple software development teams and effectively transferred code to new tool. Created SQL stored procedures resulting in the automation of several business processes and created UML diagrams for Use Cases. Identified several application defects through strategic testing resulting in prompt resolution of all issues. Facilitated the development of Project Backlog Stories through collaboration with business and technology partners. Completed internal Project Management Certification similar to PMP. Improved customer service delivery by 40% reducing the overall turnaround time for project completion. As a result, received a special award for high performance and process improvement from senior management. Promoted to team manager to provide daily oversight to daily operations. Enhanced business data visualization for the weekly senior manager/partner calls. Selected to serve as Single Point of Contact for all technical questions and interacted with end users to get queries addressed. DELOITTE TOUCH TOHMATSU, Project Manager (11/2010 02/2012) Liaised between business and technical teams to ensure mutual understanding of processes, application requirements, and project deliverables. Spearheaded project management planning resulting in successful project management and resource utilization. Served as instrumental team member in the recruitment process to attract top talent to the organization. Key Achievements: Secured ISO 20000 Certification. Recognized as key contributor for certification designation by senior leadership resulting in promotion to a lead role. Resolved validation ICE errors as technical expert. Regarded as SME for technical team and business requirements. Initiated and developed packing process at the offshore and ensured package development per specifications through exceptional troubleshooting skills. Liaised for Global teams and routed all work which led to being selected as team lead for BA, QA, and Development teams. Liaised for Global teams and routed all work which led to being selected as team lead for BA, QA, and Development teams. Created process documents, charts, flow charts, and presentations for project teams. WIPRO TECHNOLOGIES, MULTIPLE GLOBAL LOCATIONS SENIOR BUSINESS ANALYST (04/2007 10/2010) Interpreted client business needs and translated needs into application requirements. Utilized analytical skills to perform gap analysis and provide data driven technical solutions. Oversaw all testing activities and efforts to ensure strict adherence to the Quality Assurance Program Guidelines and Compliance Protocols. Key Achievements: Received Feather in Cap award for outstanding performance. Consistently outperformed colleagues. Held responsibility for project efforts and outcomes by developing project plans, process flows, UML Models and Use Cases. Conceptualized Windows Installer setup packages and modified MSIs utilizing Wise Packaging Studio 7.0/Admin Studio 10.0/11.0. EDUCATION AND TRAINING: NATIONAL UNIVERSITY, San Diego, California Master of Science in Computer Science JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, Hyderabad, India Bachelor of Technology AWARDS: Awarded best project at ASEE 2015 Pacific Southwest Conference Most valued Employee of the Year 2012 - Wells Fargo Outstanding Performance Award 2011 - Deloitte USI Keywords: cprogramm continuous integration continuous deployment quality analyst business analyst business intelligence information technology hewlett packard microsoft California