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Vivek Kondapalli - UX Designer

[email protected]

Location: Remote, Remote, USA

Relocation: Yes

Visa: H1B

Hi Hope you are doing well Please find the attached profile Please contact-703-349-5050 [email protected] Vivekananda Kondapalli Lead UX Consultant Salesforce Experience Summary 14+ Years of experience in User Experience Design Strong experience in working with Salesforce Lightning Design System, Google Material Design, and Apple Human Interface Guidelines Substantial experience in creating design systems and shared libraries for reusable components and styles Highly qualified in design collaborations connecting product, engineering, and marketing teams Proven ability to work in a cross-discipline, open and creative team in Agile environment Highly creative and detail oriented UX advocate Independent and can manage multiple UX projects Expert in working with industry-standard prototyping/visualization tools, processes and procedures Expert in driving the design of products from initial concept through to final implementation Proficient in understanding research methodologies and using them wisely to drive design decisions Highly proactive in describing and communicating the designs to developers, testers, PMs, senior leadership and other designers Proficient with User Experience, UI Design, and Architecture primarily for web-based applications and large volumes of dynamic content Strong knowledge of current design trends, web and mobile design technology opportunities and limitations Design Skills Adobe XD, Figma, Sketch, UX Pin, Axure RP, MS Visio, Invision, User Centered Design Wireframing, Prototyping Adobe Photoshop, Adobe Illustrator, Adobe Captivate - Instructional Design User Research Contextual Inquiry User Interviews Affinity Diagrams Personas, Card Sorting Heuristic Evaluation Usability Testing Accessibility Testing/ WCAG 508 Compliance Education MS in Computer Science, NYIT, Manhattan, NY CEP in UX Design, IDC - IIT Bombay, India BTech in Computer Science, JNTU Hyderabad, India Professional Experience State of NY Albany NY Senior UX Designer Jan 2023 - Present Projects Telehealth Telehealth is a responsive web application that provides WIC participants an integrated experience of video conferencing, document upload and management, and digital signatures etc. Responsibilities Ideate and Design interfaces for virtual clinic operations, management of scheduled appointments and on-demand video conferences of WIC participants. Community Health Monitoring (CHM) CHM is a community health platform that aggregates numerous health, socio-economic, environmental, behavior and healthcare service data types by integrating data from multiples agencies and departments. Responsibilities Ideate and Design data visualization capabilities to different user profiles such as business owners, residents/visitors, government policymakers, non-profits, community-based service providers, and researchers. Provide design solutions to multiple interfaces both on public and admin portals. T-Mobile Jan 2022 Dec 2022 Senior UX Designer Collaborated closely with product owners, engineers, and fellow designers to make functional updates to TFB Salesforce application. Redesigned the experience of users owing to the changes made through project initiatives like Happy Camel & CFAM Phase 2. Contributed to and maintained the design systems on Figma across the projects. Projects CFAM Phase 2 The project dealt with the integration of Line Limits and Spend Limits APIs that heavily influenced the experience & information consumption on account pages of private, government and Puerto Rican business accounts. Responsibilities Previsualized the integration of Line Limit and Spend Limit APIs at the core level. Collaborated with business and development teams to understand the complexity of the integration. Redesigned the BAN Details page of business accounts by adding Line Summary & Spend Summary Tabs. Provided wireframes and clickable prototypes reflecting the UI changes both on Account & BAN pages. Demonstrated the UI changes to the higher management and different implementation teams. Happy Camel Happy Camel dealt with the device Trade-in functionality for the clients dealing with large amounts of trades. Responsibilities Ideated, proposed, and designed solutions to the workflows that are involved in Device Trade-In functionality. Demonstrated the impact of design decisions to the development and marketing teams and spearheaded the buy-in process. Produced wireframes, storyboards, concepts, and other collateral to help communicate the intricacies of Trade-ins and upgrades. Created designs using the stablished T-Mobile design system and extended the existing style guide by documenting new design patterns. Handed-over detailed final design specs to the development teams for accurate front-end changes. GCOM Software Senior UX Designer Aug 2018 Dec 2021 Projects NYS DMV s IDM Portal a web portal that allows self-registrations and self-maintenance of all NY.gov accounts eliminating the need for DMV resources and standardizes the business enrollment functionality into a single repository. Responsibilities Conduct Accessibility Compliance Testing to ensure system accessible for users with special needs, particularly those with disabilities and older people. All ADA tests are aimed to bring satisfactory results on the WCAG 2.0 Level AA guidelines. Used assistive technology tools like JAWS, ZoomText, and Dragon to check the accessibility compliance. NYC DOT Authorized Parking a responsive, multilingual web application designed to support the processing, maintenance and delivery of special permits, disability parking permits for NYC and NYS residents. Responsibilities Ideate and design the interfaces through user interviews, use cases and design discussions. Produce high fidelity prototypes, review with stakeholders and deliver to developers. GCOM Case Management System (CAMS) a web-based platform designed to streamline the collaborative processes that happen in an organization. Responsibilities Design and maintain the marketing portal Provide design solutions and clickable prototypes for the functional modules like Data Intake, Workflow management, and dashboards to manage work queues and correspondence management. NYSED Special Education an application to provide general supervision and monitoring of all public and private schools serving New York State preschool and school-age students with disabilities. Responsibilities Ideate and design User Experience solutions for the Portal aimed to establish a broad network of technical assistance centers and education providers to work directly with parents and school districts. Create clickable prototypes of the future platform for different user groups including NYSED staff, Special Education providers, school districts and general public. NYSED Finance The Office of State Aid determines and distributes the State Aid to School Districts and BOCES while providing accurate and timely data for use in State Aid projections. Analyze the As-Is operations of NYSED State Aid legacy systems and propose a replacement platform that could integrate a variety of State Aid systems and sub systems. Visualize the To-Be system capabilities and accordingly create design solutions for the interfaces that could be developed to integrate with a variety of state aid systems. Underwriters Laboratories Jan 2017 July 2018 Senior UX Designer UL is a global independent safety science company with more than a century of expertise innovating safety solutions. Projects UL WERCSmart Portal - Redesign an application for the US manufacturers to register their products and the compliance assessment done before doing business with retailers. Responsibilities Ideate, propose and design User Experience solutions for the UL s WERCSmart Portal and UL s other safety science related software products. Ensure the designs allow the chemical product suppliers smoothly navigate between the portal screens to register their products for OSHA compliance assessment alongside state and local regulation assessments before reaching the retailers and consumers. Facilitate Joint Requirement Planning sessions with Business User Groups and conduct Joint Application Development sessions with IT Groups to drive the UX initiative on the portal. Develop the design solutions to enhance the way retailers & supplier communities manage their regulatory compliance responsibilities. Create workflows, wireframes, mockups and prototypes for the design solutions at different levels of design development to understand and estimate the technical feasibility. NYS DoH May 2016 December 2016 Design Strategist The New York State Department of Health is the department of the New York state government responsible for public health. Projects Health Commerce System a comprehensive web-based technology that centralizes, supports, integrates, and secures the electronic exchange of data related to hospitals, laboratories, doctors, staff users and privileges with New York State Department of Health. Responsibilities Drive and execute UX and Research initiatives that increase the value of UX process within the HCS platform Create rapid prototypes and necessary workflows during and after the design discussions of the application integrations. Conduct user interviews, brainstorm and demonstrate design solutions to the freshly integrating health institutions Create, maintain and deliver rationalized and user validated designs to the development Perform usability testing, collect feedback and recommendations for incorporating within the designs Create, modify and maintain test scripts for the new application integrations to HCS platform. Create several process artifacts including Use Cases, Prototypes, and Work Flow diagrams for effective plans. The Children s Place Sep 2014 May 2016 UX Consultant The Children s Place (TCP) is an American specialty clothing retailer operating about 1000+ stores, primarily in malls and outlet centers throughout the US and Canada. It also sells apparel online. Projects Enterprise IT Integration Architecture Componentization of the applications, systems and processes in the organization to define a streamlined and automated approach for the new application integrations. E-Receipt Design and optimization of electronic receipt emailed to the customers with great aesthetic details, information about the delivery details which is optimized for mobile and tablets. Store Tokenization Design supporting interfaces for all connected applications for the implementation of Store Tokenization aimed to prevent credit card fraudulence thereby protecting sensitive data from the duplication of bank details onto another card. Responsibilities Design several interfaces for the company s internal independent data management tools and linked to different enterprise applications during SAP implementation environment Collaborate with Product Owner and development teams to identify product goals every sprint, plan the progress from visualization to post production Communicate the design solutions to the development and QA teams using several UX pre-visualization techniques like storyboards. Gather high level information on the design and implementation of Store Tokenization project and created visual models and artifacts accordingly Design the standards and patterns to have a consistent and unified experience across the retail portal Implement user research techniques to identify all possible use cases Perform usability testing, collect feedback, recommendations and incorporate them in the designs Hexagon PPM (Formerly Intergraph) Feb 2012 Feb 2014 Information Designer Hexagon is a major worldwide software solutions provider for Plant Design Systems and Geographical Information Systems. Projects SmartPlant Enterprise A platform that integrates engineering tools, such as SmartPlant P&ID, and SmartPlant 3D, SmartPlant Instrumentation to streamline the flow of data as it moves from one engineering application to another. SmartPlant Materials a portal that covers everything required for the registration and approval of companies, including RFQ, bid and document submittals, awarding, packing and other subcontract administration. Suppliers and subcontractors can interact seamlessly through the portal. SmartPlant Validation, Transformation & Loading a complementary product that is built on top of Smart Plant Foundation to import huge chunks of data into its system, apply rules, and validate to help supplier entities in the Engineering, Procurement and Construction realm. Responsibilities Ideate, collaborate and prototype user-centered design solutions. Collect and analyze user data through user interviews and site visits to extract rich and actionable user data and thereby create personas. Develop different scenarios or storyboarding (visual version of the scenarios) depending on the team s need. Present the design solutions and discuss the technical feasibility around the solutions to drive the proceedings towards the prototyping phase. Collaborate, monitor and participate in the usability testing with the focus group and iterate on the enhancements based on the findings to bring the design solution much closer to the real user needs. Define and establish the design components that can be reused across the application in an effort to help the team members save time in detailing the functionality in terms of interactions, controls, icons, typography, grids, navigation menus, tab structure, common layouts. Snapfish (Product of HP) Jan 2011 Jan 2012 Information Architect Later becoming an HP product, Snapfish is a web-based photo sharing and photo printing service that allows the users to personalize their photo products such as prints, photo books, cards and mugs. Projects Snapfish Portal a web-based photo sharing and photo printing service that allows the users to personalize their photo products such as prints, photo books, cards and mugs. Responsibilities Organize material and complete writing assignment according to the Microsoft Manual of Style for Technical Publications regarding order, clarity, conciseness, style, and terminology. Create instructional videos, product demos and tutorials in Camtasia. Create swim lane diagrams / other business flows in MS Visio. Create design outlines in case of any project restructure and produce easily understandable flowcharts and architectural proposals. Create policy and procedure documentation as needed to support the appropriate departments Create and communicate documentation plans and schedules tracking and reporting documentation status, identify and work with management and cross functional teams to reduce/eliminate impediments while escalating issues as needed. Create design outlines in case of any project restructure and produce easily understandable flowcharts and architectural proposals. Create and communicate documentation plans and schedules tracking and reporting documentation status, identify and work with management and cross functional teams to reduce/eliminate impediments while escalating issues as needed. Progressive Media Group Oct 2008 Dec 2010 Business Analyst / Content Design Progressive Media Group is a privately held International group of companies that span Technology and Communications, Media, Business information Services. Projects www.naval-technology.com Trade media that creates and maintains huge web Content that promotes and provides information on the latest technological advancements in the shipbuilding and naval industry. www.airforce-technology.com Trade media that creates and maintains huge web Content that promotes and provides information on the latest technological advancements in the aviation industry. www.army-technology.com Trade media that creates and maintains huge web Content that promotes and provides information on the latest technological advancements for the ground forces. Responsibilities Perform ad hoc research to develop and produce new web based and print content on state-of-the-art technologies in defense sector. Act as administrator for all the publications on latest defense technologies on the website and distribute them across different sections on the site and meet quality standards on all the publications. Gather key data on the defense technologies and use them in the technical specifications section on the website. Develop and manage content to demonstrate industry updates to the higher management. Create and update content on the company s website. Coordinate with Project Managers, and cross functional teams to create reports and style guidelines. Create and develop prototypes and storyboards on new practical alternatives on theoretical procedures. Employment History Machine Code Software Technologies Business Analyst Aug 2006 till Oct 2008 Key Personal Skills Strive to bring User-Centered design solutions while creating product vision in collaboration with teams/stakeholders in an agile software development environment. Excellent leadership, communication and writing skills. Sensitivity towards deadlines and work prioritization. Independently plan and monitor projects while ensuring timely task completion. Excellent problem-solving abilities and strong willingness to learn new trends and technologies. References Available upon request. Keywords: quality analyst user interface user experience active directory information technology hewlett packard microsoft Idaho New York